Patio Pet Life Recensioni 

196
•
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Hands down the best grass pad company!! I've been purchasing my Shih Tzu's grass pad from Patio Pet Life for over two years now and just as satisfied as the first order. If there is ever a shipping... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

product always arrives in good condition on time. My dog always looks forward to a fresh patch and the included treat. He knows when he sees the box. The company communicates well when they are experi... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Shipping has been delayed several times now. Similar companies have been taking 3 days for shipping, but here it’s been 5 days minimum. Grass shows up in poor condition and starting to rot due to bein... Leggi di più

Valutata 5 stelle su 5

We've tried a few other companies for grass, and patio pet life has been the best, the grass is great, looks good out of the box and it absorbs very well! We have had other companies we used that did... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio per animali

Informazioni fornite da varie fonti esterne

A real grass potty! Naturally absorbs liquid and odor. Choose your size, choose your frequency. Shipping Nationwide.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

196 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(196)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

I live on the east coast and since you…

I live on the east coast and since you don’t ship Mondays I don’t get my order for 7 days. One of the last two showed up mostly brown and died within days. The 3rd order I placed 9 days ago I still haven’t received as it wasn’t delivered yesterday. While the concept is great, I’ll need to order from a different company in the future. Their response on customer service is fast, but no resolution. If someone lives west coast to mid-west area the product will likely be very good.

4 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Amazing and attractive and no smell

Amazing and attractive and no smell! I started this when I adopted a senior dog two years ago, and she took right to it (and her cat siblings use it, too, which is hilarious). So glad I learned about this!

18 luglio 2020
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Risposta di Patio Pet Life

Thank you for review!

Valutata 5 stelle su 5

Patio Pet Life has been the perfect solution

Patio Pet Life has been the perfect solution for my new home. We recently moved from a house with a backyard to one with the only outdoor space being a balcony. My dog loves his weekly fresh grass and so do I!

9 luglio 2020
Non scritta su invito
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Risposta di Patio Pet Life

Thank you for review!

Valutata 5 stelle su 5

Good

good price, good service

8 luglio 2020
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Risposta di Patio Pet Life

Thank you for review!

Valutata 5 stelle su 5

The Happy Bonus of Patio Pet!

Having Patio Pet grass is such a happy bonus...for my dog AND me. Makes it possible for him to do his business whenever he likes, not just when we walk. Much better for his health and comfort!

7 luglio 2020
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Risposta di Patio Pet Life

Thank you for review!

Valutata 5 stelle su 5

Love it!

I absolutely love the large grass I get for my dogs! I really, really appreciate that Patio Pet Life allows you to make a one-time purchase rather than sign up for regular shipments. There is a discount if you choose regular shipments, but I've found that if I water the grass regularly, it lasts about 2-3 months. I love being able to save money when I can and love that I can order it whenever I need it! It's very high quality grass with no soil mess. Thanks, Patio Pet Life!

20 giugno 2020
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Risposta di Patio Pet Life

Thank you for the great review!

Valutata 5 stelle su 5

This is a great product and very well…

This is a great product and very well made. Sadly, my little one has never used it and just looks at it. I should have known this would be the case, as she will roam about an area the size of the Hundred Acre Wood before she does business. We have another pup who jumped right up on it and did her thing, but this doggy already uses pee pads and I don't think we'll make the transition from them to the grass.

Good company and very well made product.

20 giugno 2020
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Risposta di Patio Pet Life

Thank you for the great review!

Valutata 1 stelle su 5

Quality, service, smell

I have had the service over a year. I recently stopped the service. The final straw was that the grass came reeking of cow manure. I mean reeking. Based on my previous numerous negative interactions with the company, I did not even bother to contact them.
I get the extra large size every two weeks. Every third order there is usually a problem. Grass is a hit or miss. Sometimes it is fresh and green, other times it is yellow. At times it appears soaked in a liquid, other times completely dry. If my dogs eat the grass or the bit of dirt below, they get sick. I believe it is some kind of fertilizer. When I contacted the company to ask, they vehemently denied using any chemical and were quite ugly about it. Other contact with the company regarding various issues has resulted in more of the same- I have not had one interaction that has been courteous or professional. I have found various items in/on the grass- wood chips, mushrooms, inch worms. In addition, the website is difficult to navigate and to track orders. Subscription customers get the same rate as other companies selling the same product, so there is no advantage to using this company over another. Trays are definately cheaper elsewhere.

2 giugno 2020
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Risposta di Patio Pet Life

We are so sorry to hear you feel this way. We can see that you have contacted our company twice within the last year of being a customer, and both times we refunded your order when you had an issue. We pride ourselves on customer service and putting the customer first. No, we do not use any chemicals or pesticides on our grass as that would be unsafe for the pets. Yes, there is a chance that the Large grass can overheat in the box in the warm summer months to humid locations and places longer than 3 transit days. When this occurs, we are always happy to refund or send a replacement, which is what we did both times we heard from you when you had an issue. Our Trays are more expensive because they are built to last a lifetime. Highly durable and UV Coated so that they will not fade as well as being raised off the ground for easy cleaning. If you have any further questions or concerns, we are always happy to address to them. Thank you.

Valutata 5 stelle su 5

i like my patio grass

i like my patio grass. i was wondering if you off a service that helps someone install the new grass and removes the old grass.

24 maggio 2020
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Risposta di Patio Pet Life

Thank you for the great review.

Unfortunately we do not offer the pick up and disposal.

Valutata 3 stelle su 5

offered me a discount after I canceled…

offered me a discount after I canceled my subscription after being a loyal customer but when I asked did nothing for me

12 maggio 2020
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Risposta di Patio Pet Life

Hello Simba_doggy! We are sorry to hear that you feel this way. We had looked back through all channels of communication via messenger, text and email and have no record of this as we are always happy to give a discount code when one is available. If this was by phone call, and we did not have a discount code available at the time, maybe this was the case? We hope you are able to use the discount code we did provide and see you back soon! Thank you, Patio Pet Life

Valutata 5 stelle su 5

The perfect alternative to fake grass in california

I spent so long searching for something that was better than the fake grass alternatives at the pet stores. I read many great reviews about patio pet grass being the best thing to cure terrible smells in fake grass. I’ve got an old dog that has trouble holding it for more than two or three hours and we live on the top floor of an apartment building so taking him down every two hours is hard on not only us but his old body as well. It was delivered faster than I expected and as soon as I set it up both dogs ran outside to use it. I even took the leap and splurged on getting the subscription. I’m so glad I did! The treat and poop bags were even an extra bonus! Thanks for a great invention that continues to send me new grass every few weeks! It’ll save us a lot of pain and effort when soaking and cleaning the fake grass almost every week in the California sun!

10 maggio 2020
Non scritta su invito
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Risposta di Patio Pet Life

Thank you for the great review!

Valutata 5 stelle su 5

I absolutely love my Patio Pet

I absolutely love my Patio Pet, it has saved me many accidents in my home with my older dogs. Thank you!!

8 aprile 2020
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Risposta di Patio Pet Life

Thank you for the great review and we really appreciate your business!

Valutata 5 stelle su 5

Quality is amazing and serivce/delivery…

Quality is amazing and serivce/delivery right on time. Dog loves it also. Only issue I have is that I ordered a size Large and the grass is so heavy I can barely lift it, and disposing of the old one is just as difficult because they are very heavy. I love the quality though but wish I ordered a smaller one.

7 aprile 2020
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Risposta di Patio Pet Life

Thank you for the reveiw!

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