Panik Design Recensioni 125

An appealing website with gorgeous products, unfortunately my experience has not been good. Communication inconsistent and delivery promises not fulfilled. Still awaiting my order. I do not recommend using this company.

Ordered a chair back in April. It was a made to order chair. Fine. I can wait. However, too much hassle to get an update, confirm delivery, ....etc
Not proactive approach, meaning they don't proactively contact the customer waiting for an update, I had to chase them constantly.
Tried to call the office several times: voicemail. Never got a call back.
It's now been exactly 6 months.
Won't order from this company, especially high value items.

I placed an order on the 18th July and received a confirmation email of my order saying I'll be informed when the product is sent out. I've called since many times and emailed once but can't seem to get a response...
I followed up again having been told I'd be contacted on the 6th October- no word came. I followed up again on the 11th and was told they had no further info. Now cancelled the order- nearly three months of delay, no delivery of course, and every interaction has had to be chased by me. Not a company I would use again, really useless.

Further to my review below re the purchase of Northern Over Me lights at a cost of £498:00, I can now confirm that after 39 days (9 days over the legal time frame as stated by the Panik Team) I have received a full refund. It was not accompanied by an apology nor did I receive a response to the email I sent chasing the refund. It seems the best place to get a response from the Panik Team is here on Trustpilot. I will not be making purchases from Panik Design again.

Great service, I have shared your details with my friends. Will definitely be a returning customer.

What a great Company. Service was first class. Highly recommend them.

It’s difficult as with this stuff the lead times on stock is quite long, I have bought from other retailers of these kinds of products and it can take a while .. especially when the factory closes for summer!
Was difficult to get through to someone but there were valid reasons and When they were in touch they were extremely helpful
I look forward to receiving my item!
I would buy from them again

I have dealt with Panik for over 10 years and have always had a good experience. My recent purchase of a Kartell mirror did not disappoint

I bought a couple of these, they are well made and stylish.
Great customer service and easy purchase.

A couple of years ago, I purchased a couple of skull candle holders, when they arrived one of them had a small blemish, Panik said no problem, and they promptly changed it with no hassle, I’ve been buying from them ever since, great service, well done.

If you're lucky enough to buy something they have in stock it's probably fine but if they have to order something for you it becomes a problem but for the buyer they keep extending the delivery time as if a standard lamp would be made especially for you. I do not recommend it, it's just trouble.

I have used Panik for many years now and must say the service and quality of the products are excellent. The owner Paul is very very passionate about what he sells. He would not sell anything that is bad. I’ve also had the pleasure to meet Jilly who has handled many of my sales and the passion runs through to his team. If you see something you like. Don’t be afraid to ask. They are more than happy to help you.

I have dealt with Panik-Design over the last 10-12 years and have always received first class service. I recently purchased a Menu salt & pepper mill and was so delighted with it that I have now bought the same set for my son and daughter-in-law. Thanks for your great customer service.

Very disappointed. Ordered two George Jenson photo frames on June 3rd. Order no #PD4098 no sign of them. Finding it impossible to negotiate their website and find out what has happened. The frames were expensive.
Used Shop Pay. Their website is useless , it requires loading an app to track the package. Never had this problem before. Just want my purchase or a refund
C Whittle

I had no problems, delivery was fast, the items were well packed and the prices are really good.

Stunning customer service as the staff is very prompt and efficient.

Keep up the good work

Great service! Friendly staff. I highly recommend!

Amazing products and excellent customer service. I highly recommend 👌👌👌

Great customer service and excellent products.
Highly recommended 👌

Found PANIK recently and bought a present for a Wedding I was going to at the weekend..I really was in a PANIC it was days away.. Thank you so much guys, it arrived on time, and they loved it.. I'll be back.