Online for Equine Recensioni 

347
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Leggi di più

Valutata 2 stelle su 5

Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Exceptionally helpful staff... Really went over and above...next day delivery... Well packaged... I really couldn't ask for more especially when I had been majorly let down by another equine retail ou... Leggi di più

Valutata 5 stelle su 5

Absolutely first class customer service, I stupidly ordered the wrong product and even more stupidly didn't check the confirmation email. I only noticed when I received the dispatch notice. I rang th... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per equitazione

Scritti dall'azienda

Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

347 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(347)

33 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Superb service

I ordered my new boots, which arrived on time. Unfortunately there was an issue with one of the boots. I made contact with a lady called Francesca. Francesca could not of been more helpful, her customer service was superb. She was professional and happy to help. Within three days, my boots were replaced and are absolutely perfect. Thank you Francesca.

21 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Dewlivery to germany...

Dewlivery to germany...
TOP service - thank you

16 febbraio 2023
Non scritta su invito
Logo di Online for Equine

Risposta di Online for Equine

Great to hear your consignment arrived promptly, thanks for taking the time to review - Team O4E

Valutata 5 stelle su 5

Really efficient company with very helpful staff

Really efficient company with very helpful staff. I had a query about a body protector that I was interested in purchasing and Victoria could not have been more helpful and efficient in her response. I have purchased from Online for Equine before and their service is always excellent. I highly recommend.

10 febbraio 2023
Non scritta su invito
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Risposta di Online for Equine

Thank you for taking the time to review - we do hope you're happy with your new body protector! Team O4E

Valutata 5 stelle su 5

Still haven't received my parcel

Still haven't received my parcel! Presumably due to Royal Mail strikes/delays? After being contacted today by Equine Online, I can now say that I did receive my parcel at the weekend. Royal Mail has been informed by the company that I did not receive my delivery on the appointed day. My thanks to them.

4 febbraio 2023
Non scritta su invito
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Risposta di Online for Equine

Dear Barbara
Many thanks for your review.
We have notified Royal Mail and raised a complaint on your behalf due to the delays with them processing your parcel. We are sorry for their delays but glad to see you were happy with the service we provided.
We are glad we have resolved your issue and thank you for your review.
Team O4E

Valutata 5 stelle su 5

First Class service

Francesca and the team at Online For Equine bent over backwards to resolve a Royal Mail issue we had with an order. I don't mean they ticked a few boxes, they went to extreme lengths to get a positive resolution for me. I wouldn't hesitate to use them again.

1 febbraio 2023
Non scritta su invito
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Risposta di Online for Equine

Dear James - thank you for your lovely review and comments. It's great to hear when the team work hard to sort courier issues!

Valutata 1 stelle su 5

I have been nothing but disappointed…

I have been nothing but disappointed with this company from start to finish . I firstly placed an order at the end of last year and waited almost 2 weeks before cancelling the order . After looking on here and reading reviews that seem to be all good I thought I would give them another chance which finally I received my order to open it up and a pair of the boots i had ordered were covered in damp , I also ordered another 2 different boots which i sent back aswell . I have now received my refund and they have only refunded me for the damp covered boots . I will add that in receiving my order I did email to let this company know that a pair of the boots were damp and they did reply that they would let the manufacturers know about this. I also added in the email that I would be sending the whole of the order back.

27 gennaio 2023
Non scritta su invito
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Risposta di Online for Equine

Dear Ayla
I have checked with the team notes and can see the return was processed today for you.
The faulty boots were processed separately as we aim to refund faulty goods within 24 hours of processing where possible whilst we are currently quoting 5-7 working days for standard returns due to high volumes. Your remaining refund is in the batch due to be processed tomorrow.
I have checked the system and can see the team also emailed a free of charge returns for the whole order due to the poor quality the boots were received in.
We have raised this with the manufacturer Mark Todd who have assured us their entire batch of this boot is due to be QC’d again.
We would appreciate if you could revise your feedback as we had processed this in this manner to try and speed up you receiving your refund having received a substandard quality item to ensure you weren’t waiting our quoted 5-7 working days
Team O4E

Updates: as per our response the remainder of the refund was issued today and this was followed up with a call to confirm this had been processed for you.

Valutata 5 stelle su 5

Fantastic customer service

Fran was so helpful and knowledgeable guiding me over the phone to help me choose a perfect pair of boots! She ran to the warehouse and measured calf widths on a pair for me- which was incredible customer service! The boots arrived next day and I love them! I will definitely shop with you again!

10 gennaio 2023
Non scritta su invito
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Risposta di Online for Equine

Dear Rachel,
Thank you for your lovely feedback, we will give Fran a big pat on the back :)
Thanks for taking the time to leave a review

Valutata 1 stelle su 5

I have been waiting for an order that…

I have been waiting for an order that was allegedly dispatched on 19 December, however there was no valid tracking number on the dispatch email. I have sent two emails (06/01 and 11/01) asking for a tracking number and have received no response whatsoever. Dreadful customer service.

18 gennaio 2023
Non scritta su invito
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Risposta di Online for Equine

Dear Alison
Thank you for taking the time to review.
We do apologise that there was an issue with your Royal Mail delivery. I can see my colleague responded to your query when Royal Mail advised us to treat this as a missing parcel.
Sadly, we have no further stock to replace the order for you and as such, a full refund was issued.
We do apologise that you are not happy with the service you have experienced on this occasion, a team member has been asked to follow this up with a phone call.

Valutata 5 stelle su 5

First time I have purchased anything…

First time I have purchased anything from online for equine and won’t be the last.
They went above and beyond to get my order to me in time for Christmas. Polite, professional and overall great customer service. Special thanks to Victoria who saw my query through from start to finish.

23 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Parcel Now Recieved

Parcel received today after a delay, i originally gave 1 star but have today upgraded it to a 5 star, My issue was with the Delivery Company NOT the Supplier, will certainly use them again

17 dicembre 2022
Non scritta su invito
Logo di Online for Equine

Risposta di Online for Equine

Dear Keith
Glad to see the parcel arrived with you and thank you for your patience with the Royal Mail strikes :)
Merry Christmas!

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