An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Leggi di più
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Scopri cosa dicono le persone
Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the in... Leggi di più
L'azienda ha risposto
Exceptionally helpful staff... Really went over and above...next day delivery... Well packaged... I really couldn't ask for more especially when I had been majorly let down by another equine retail ou... Leggi di più
Absolutely first class customer service, I stupidly ordered the wrong product and even more stupidly didn't check the confirmation email. I only noticed when I received the dispatch notice. I rang th... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!
Informazioni di contatto
The Barn @ Yew Tree Farm, Shirleywich, ST18 0PN, Stafford, Regno Unito
- 01785-472221
- help@onlineforequine.co.uk
- www.onlineforequine.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Speedy delivery and good product
Arrived next day, just in time for use in our lambing pens
Superb service
I ordered my new boots, which arrived on time. Unfortunately there was an issue with one of the boots. I made contact with a lady called Francesca. Francesca could not of been more helpful, her customer service was superb. She was professional and happy to help. Within three days, my boots were replaced and are absolutely perfect. Thank you Francesca.
Speedy delivery good quality good…
Speedy delivery good quality good service thanks
Dewlivery to germany...
Dewlivery to germany...
TOP service - thank you

Risposta di Online for Equine
Great to deal with...very helpful…
Great to deal with...very helpful ..easy to order ...great communication and fair returns policy
Really efficient company with very helpful staff
Really efficient company with very helpful staff. I had a query about a body protector that I was interested in purchasing and Victoria could not have been more helpful and efficient in her response. I have purchased from Online for Equine before and their service is always excellent. I highly recommend.

Risposta di Online for Equine
Still haven't received my parcel
Still haven't received my parcel! Presumably due to Royal Mail strikes/delays? After being contacted today by Equine Online, I can now say that I did receive my parcel at the weekend. Royal Mail has been informed by the company that I did not receive my delivery on the appointed day. My thanks to them.

Risposta di Online for Equine
First Class service
Francesca and the team at Online For Equine bent over backwards to resolve a Royal Mail issue we had with an order. I don't mean they ticked a few boxes, they went to extreme lengths to get a positive resolution for me. I wouldn't hesitate to use them again.

Risposta di Online for Equine
I have been nothing but disappointed…
I have been nothing but disappointed with this company from start to finish . I firstly placed an order at the end of last year and waited almost 2 weeks before cancelling the order . After looking on here and reading reviews that seem to be all good I thought I would give them another chance which finally I received my order to open it up and a pair of the boots i had ordered were covered in damp , I also ordered another 2 different boots which i sent back aswell . I have now received my refund and they have only refunded me for the damp covered boots . I will add that in receiving my order I did email to let this company know that a pair of the boots were damp and they did reply that they would let the manufacturers know about this. I also added in the email that I would be sending the whole of the order back.

Risposta di Online for Equine
Fantastic customer service
Fran was so helpful and knowledgeable guiding me over the phone to help me choose a perfect pair of boots! She ran to the warehouse and measured calf widths on a pair for me- which was incredible customer service! The boots arrived next day and I love them! I will definitely shop with you again!

Risposta di Online for Equine
I have been waiting for an order that…
I have been waiting for an order that was allegedly dispatched on 19 December, however there was no valid tracking number on the dispatch email. I have sent two emails (06/01 and 11/01) asking for a tracking number and have received no response whatsoever. Dreadful customer service.

Risposta di Online for Equine
Quick delivery
Speedy despatch in spite of it being the New Year and delighted with the product.
Prompt hassle free service as usual…
Prompt hassle free service as usual from online for equine. Thank you
Great service
Very fast dispatch and delivery, meaning the boots arrived in time for Christmas.
First time I have purchased anything…
First time I have purchased anything from online for equine and won’t be the last.
They went above and beyond to get my order to me in time for Christmas. Polite, professional and overall great customer service. Special thanks to Victoria who saw my query through from start to finish.
Amazing website,easy to use
Amazing website,easy to use. Quick delivery. Would definitely recommend
This was a Christmas present for our…
This was a Christmas present for our Lucy locket she’s absolutely mad about horse riding and having her own horse Ping she’s there every day cleaning the stables and Pooh picking so she will love this
Parcel Now Recieved
Parcel received today after a delay, i originally gave 1 star but have today upgraded it to a 5 star, My issue was with the Delivery Company NOT the Supplier, will certainly use them again

Risposta di Online for Equine
Just very good service
Just very good service...did what they said they would do...you can't ask for more
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