Online for Equine Recensioni 

347
TrustScore 4.5 su 5

4,3

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Leggi di più

Valutata 2 stelle su 5

Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Exceptionally helpful staff... Really went over and above...next day delivery... Well packaged... I really couldn't ask for more especially when I had been majorly let down by another equine retail ou... Leggi di più

Valutata 5 stelle su 5

Absolutely first class customer service, I stupidly ordered the wrong product and even more stupidly didn't check the confirmation email. I only noticed when I received the dispatch notice. I rang th... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per equitazione

Scritti dall'azienda

Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

347 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(347)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Riding Crop

I am still waiting on my order, should have been delivered 3 days ago. One disappointed young rider today. I have emailed but have not had a reply.

29 aprile 2023
Non scritta su invito
Logo di Online for Equine

Risposta di Online for Equine

Dear Richard
We are glad that after the initial delays FedEx delivered; we do apologise that the delivery was not the next day service it should have been.
We have raised this as a complaint with our FedEx manager.
We do hope the communication we have provided throughout this has been adequate and thank you for shopping with Online for Equine

Valutata 1 stelle su 5

I’ve been waiting for an order of…brushes

I’ve been waiting for an order of grooming brushes for 2 weeks now! Still prosessing! I had a response to say sorry for the slight delay and my items will be shipped with 24hr Royal Mail service and have waited a few more days and nothing! These were a gift for my little boy for his new pony.
Won’t be buying from here again.

9 aprile 2023
Non scritta su invito
Logo di Online for Equine

Risposta di Online for Equine

Please accept our most sincere apologies, the delays we have been experiencing with Royal Mail for both inward and outbound goods is not acceptable and this has been raised with the senior team at Royal Mail. I have requested the customer service team follow this up with you next week. Thank you for the feedback - Team O4E

Valutata 5 stelle su 5

Great product, excellent service

The jacket was delivered exactly when expected and it is a perfect fit and as described on the website. Easy to purchase, a good price, I was kept informed and the product is great!

11 aprile 2023
Non scritta su invito
Valutata 3 stelle su 5

Product as expected BUT it would have…

Product as expected BUT it would have been nice if it was clean. The fleece lining was covered in pet hair, which was not pleasant.

29 marzo 2023
Non scritta su invito
Logo di Online for Equine

Risposta di Online for Equine

Good morning; we are so incredibly sorry to hear an item has arrived in this condition. Please email our help team using help@onlineforequine.co.uk and we will arrange for this item to be collected and a replacement issued.
Team O4E

Valutata 1 stelle su 5

Didn’t arrive in time for Mother’s Day…

Didn’t arrive in time for Mother’s Day even though I ordered it a week in advance.

19 marzo 2023
Non scritta su invito
Logo di Online for Equine

Risposta di Online for Equine

Dear Neil,
Many thanks for taking the time to review. I have checked into your order and your order was placed on the evening of the 13th of March after close and posted the very next day on your selected service of Tracked 48. Your tracking is showing delays with Royal Mail for which we apologise. We will raise this complaint with Royal Mail on your behalf. Apologies for any inconvenience caused.

Valutata 5 stelle su 5

A VERY happy customer. 5 stars

I am a VERY happy Online for Equine customer and have ordered 3 times from them in the last three weeks.
One pair of mules was too big. A quick phone call and they were collected the following day by Royal Mail, with the replacement pair already on the way.
I have to say I'm amazed by some of the negative reviews. Surely, once an issue has been resolved in a polite and courteous manner, reviews should be amended accordingly? Only good manners in my opinion.
I will certainly use Online for Equine again (probably too often) given their excellent range, keen prices and superb customer service.
This review would be 6 stars out of 5 if that was possible :)
Thank you all. I hope to pop by one of these days!

6 marzo 2023
Non scritta su invito
Logo di Online for Equine

Risposta di Online for Equine

Thank you so much for the lovely review and we are glad to hear you have had repeated great service! Thanks for taking the time to leave us a good review, the team greatly appreciate it :) Team O4E

Valutata 3 stelle su 5

Ordering was easy and delivery was good…

Ordering was easy and delivery was good however the item itself is , I believe , incorrectly sized. I usually buy adult small, short back in protectors. This one, ‘aerowear shadow’ is supposed to be adult medium(10 to 12) no measurements given and is very small, despite checking the size guide.

3 marzo 2023
Non scritta su invito
Logo di Online for Equine

Risposta di Online for Equine

Dear Jilly
We are glad to hear that you had a good experience with buying from us and delivery.
For future reference, products have a size guide available on product page (click the small coat hanger under the options) for a detailed breakdown of sizing to assist :)
We hope this helps and sorry it wasn't a 5* experience this time as a result of the fit

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