oceanparking.co.uk Recensioni 

Less than zero if it were possible horrible customer service for a machine that didn’t work

How can a company issue a charge of £100 for parking where there is no charge? Having not seen the signs saying a "permit" was needed, I failed to enter my car registration on the tablet at the pub bar because I didn't see it and there was no sign to tell me I had to. They didn't lose any money, I was a legitimate customer which I proved and they accepted. But they then say I have to pay only £20! Lucky me! I did not enter into a contract with them, I didn't see the signage. Why would I choose not to enter my reg. if I knew I had too? Disgusting company stealing money from people. I'm never going back there.

Rubbish system.
I park at my dentist in Kendal and input my vehicle reg at reception but they still try to charge me £100 every time.
They're crap, just don't bother checking.

Made a booking at a restaurant for a meal.
I was informed the the parking is managed by Ocean but for customers of the restaurant was free.
A,week later I was hit by £100 fine for not registering my car at the restaurant QUICK ENOUGH.
I provided the Ocean management with a receipt from the restaurant for the meal but they refused to detract the fine.
BEWARE It's money making exercise from unsuspecting cuscustomers. Zero level understanding for elderly customers who are slow on their feet.

Awful criminal company. I overstayed 11 minutes while using one of the shops at the peel center in Gloucester, I was issued a ticket but never received a first notice to inform me of this and give me a chance to pay £60 for my 11 minute accident rather than the full £100! A month after the 11 minute over stay I receive a nasty letter telling me I have failed to comply with the first notice and now must pay the full £100 or face debt collection. I emailed and explained I never got the first notice and asked to pay the £60 but they do not care. I’m convinced they never sent the first notice and operate by bullying good people into paying large fines. Vile nasty unlawful creeps. I am leaving this review in hopes one day someone looks into these bad people and takes them down. I hope Ocean Parking gets what they deserve. Dishonest Criminals.

I would give no stars if I could. Appalling behaviour towards people. I contacted them regarding a PCN they issued, that I hadn't seen until just now that they issued 4th March, giving them my personal circumstances that lead to the situation - my Mother died suddenly the day they issued it. So I had to arrange a funeral, resolve a lot of things (which are still in process) and am grieving. There was no compassion, no care. They didn't even offer any condolences. Just that as it was 50 days (less than two pay cycles for most people) they had passed it to debt recovery. That's it. They could have cancelled it being debt recovery. Terrible behaviour. Vile company. Worst part is I was trying to pay their original charge. I was trying to sort it out. But they don't care.

Most private parking companies are dressed up as legitimate but they are all run by criminals who bully people into paying. When are the government and councils going to crackdown on these gangsters.

Awful company. No wanting to try working with you - just straight up thieves.

Absolutely unacceptable from Ocean Parking.

I received a £100 charge after stopping briefly at McDonald’s late at night to feed my severely disabled child, who was in meltdown. McDonald’s is his safe food and often the only thing he will eat.

The restaurant was closed inside, so I had no way to register my vehicle or follow any process. Nothing was explained at the drive-through.

My appeal was rejected, and I was told I should have called a helpline — while managing a distressed child at midnight. Completely unrealistic.

This system is unfair and punishes genuine customers for situations outside their control.

If only I could give them a negative number. Parked at a pay on exit site. Upon leaving I loaded the app and attempted to pay. The app told me it was free and I could not make any payment. BANG £100 fine despite showing them the screen grabs of me attempting to pay. Legal theft

Why must you give at least one star!!
Absolutely useless and incompetent. Appealed a charge on the basis I'd selected the wrong vehicle from the app. So I had paid for parking, just selected incorrect number plate, yes fully aware that's my admin error. Advised they'd drop the charge to £20 if paid within 14 days, attempted to but wasn't actually offering the reduced amount.

Disappointing experience with unclear payment instructions.

The car park uses ANPR to track your stay, but it does not clearly state when payment needs to be made. It’s reasonable to assume you can pay on return, as with many similar car parks.

I attempted to pay via the app but it wouldn’t allow the correct duration. Despite making a payment in good faith, I still received a £100 charge (reduced to £60).

My appeal was rejected with a generic response that didn’t address the issue. This feels unfair when genuine attempts to pay have been made.

Would advise others to be very cautious.

I attended childs classes and parked outside public cafee as everyone else as the parking is designed for it.
I called them and they didn't even wanted to lisen to me .

DELIBERATE FRAUD

This company issued a PCN (retracted on appeal) despite knowing that the parking had been paid for.

It was a speculative invoice and simply fraud.

12 mins of parking at midnight, £100 fine. Tried to explain to them that i didn't see the sign( was so dark that even their picture of my registration number was barely visible).
Challenge was not successfull. What an absolutely legal way to steal money from people. I wish you had to work hard to earn money and you would understand. Scam scam scam.

This is 2nd review..I WAS REFERRED to Trace LONDON debt collectors on behalf of Ocean Parking for not paying £100fine for parking legally at Bupa DENTISTS Kendal, AS I WAS A. CUSTOMER AT THAT TIME (the dentist had not displayed their BOOKING IN SYSTEM OF CARPARKING digitally on re ception desk) it 2as new to them they had not got the procedure sorted correctly for customers I had been going for years to them, as an appeal to overthrow I was legal customer they sent email :I WAS PATIENT OF THEIRS AT THAT TIME. This did not work to throw this unjustified fine , neither did I appealing through' Popla' and 2 appeals direct to Ocean or 2 letter toCEO from local Cumbrian MP. 1 havenow t pay £170.. OVER 3 INSTALLMENYS TO Trace debt collectors.....absolute disgrace,,,how .ow does this get and wot control do they have to owners of parking business's who are paying them a rent to monitor their land parking....something has to change

I was hit with a fine for overstaying after my car broke down. Initially they stated that I’d been parked at the Gloucester Quays car park, to which I replied “how do you get an overstaying fine at a carpark you have to pay upon exit?”
• They referred to the Gloucester Quays Carpark instead of the Peel Centre.
• I was at Gloucester Quays on the day the penalty was issued, not the day the “offence” happened - this caused the confusion. I use both shopping centres regularly and often I’m at both only within days of each other.
• I wrote back - based on the fact I was parked at the Quays on that day and just wanted clarification as you have to pay to exit.
• They treated this as my appeal.
• I wrote back saying my that wasn’t my appeal, I was just asking for clarification as - like I’ve said - you have to pay to exit the carpark they alluded to. But by this time I’d worked out they actually meant the Peel Centre, NOT Gloucester Quays (2 separate properties adjacent to each other).
• They ignored this and told me their decision was final - even though THEY had caused confusion by referencing a carpark they don’t manage.
Nasty, insidious, bully tactics.
Suffice to say, my car issue didn’t interest them.

Where do I start. The unethical nature and approach of this business is beyond belief. If I ran my business as they do theirs I'd be out of business within months.

I appealed a fine due to having young children with me hindering my ability to park clearly within the white lines ( my front left tyre was only just touching it ) the car next to me had parked on the white line forcing me to move over on mine slightly..

My vehicle is leased and thus I didn't receive the letter until a few days later due to it going to the lease company. I appealed as per above to which they sent a reminder which again went to lease company and thus I didn't get it for over a week.

I sent copied of the appeal and a fresh letter explaining things.

I've received a letter informing me it's gone to a debt collection agency and I've just had to pay £170...

Shocking practices and dreadfully unethical.

Such companies are nothing more than legal gangsters

Got a voucher from M&S Stockport for free parking registered it on the pay machine which said No payment due you can leave the carpark. 5 days later I got a £60 fine. Emailed with proof of voucher appeal rejected Ocean Parking say they have no record of the voucher beeing validated. Never been back Ocean parking are sharks Avoid

Will never use any car park owned by this company again! Absolutely rip off/ scam artists! Extremely greedy, £60-£100 for a parking ticket is mind blowing! AVOID.