Oakleafe Group Recensioni 

Ryan Hopkins -Clarke was really helpful throughout the whole process

I instructed Oakleafe in 2023 after an awful experience direct with our insurance company meant the first contractors left after one day.

Promises were made, nearly 3 years later our home is still not finished and no one, apart from poor Kerry who answers the phone for the London office, will return my calls.

I made it very clear that we were not interested in a cash settlement and that we needed to be given excellent contractors as we had experience in the past of a cowboy builder.

Our first claims manager of 4 left after a few months of not really progressing our claim. This lead to my first complaint in 2023 when John Goodwin got involved with our new claims handler Charles and assured me/promised he would see our claim to conclusion.

We were appointed NCN National Contractor Network who in turn appointed their own contractors. NCN. Are not covered by the FCA and don’t seem to have any online presence apart from a website.

Charles left with a story not relevant on here. Next Katherine and lastly Janeen. Both ladies were amazing and did their best. I am now told Janeen has left and no one else has been appointed.

The total job has now been redone at least twice. No one visited from NCN or Oakleafe for the entire job and all plumbing, electrics and decorating were not carried out properly.

Since then we have been trying to get all flooring sorted out as it was laid incorrectly. NCN decided they would rather give us a cash amount for us to get the job re done as it would be cheaper for them. This amount was agreed in January 2025 and again in October 2025 for payment in November 2025. No payment was made. NCN telephone number is unobtainable, Steven Frost is not answering his calls.

Just to re confirm everything is accurate and true and can be backed up with proof. This review is for Oakleafe Claims. Please see separate review for NCN.

I have been copying in Oakleafe to emails, begging them to help us/advise us/ support us.

No one will speak to me from Oakleafe and emails are ignored.

I tried again this morning and once again, poor Kerry was left to tell me no one in office and she would pass my messages on.

Team (Tomasz in particular) were very involved and supportive. They kept me informed and responded quickly to questions, clarifications and requests throughout the process. Would highly recommend.

We have been reading the reviews and we can now be added to the 11% who found dealing with Oakleafe a disaster.
We suffered a burst pipe at our property on 11th June 2024 and after a recommendation and reading their very professional brochure we appointed Oakleafe to handle our claim. They completed the claim form which was duly signed and handed over to them on 19th June 2024. We were told by their Richard McCaig that we need do nothing else and they would handle everything. We believed and trusted him. We were surprised to hear nothing from the Ins. Co. until 26th August some ten weeks later. We eventually heard at the beginning of March 2025 at a meeting with Janeen and Rory of Belfast that in fact Oakleafe had failed to send the claim form for those ten weeks. This delay and failure to forward other documentation caused confusion for the Ins Co. At that meeting in March Janeen and Rory told us we had done nothing wrong and Oakleafe were proceeding with our claim. However, approximately a week later in an undated email from Rory he advised that our claim had been declined by the insurers and that Oakleafe were not prepared to advance an appeal to the insurers. We knew we had a valid claim and believed that Oakleafe had incorrectly presented our case to the insurers in that the exclusion clause of the policy had been misinterpreted. We were left with nothing and suffered extreme stress and anxiety as a result. We then set about preparing our own 2000+ word appeal to the insurers who accepted that we had done everything to follow the policy conditions. As a result they granted indemnity and instructed their adjuster to settle the claim. We duly received full payment for the damage to our property and a sum for the delay by them in granting indemnity.
We sent a complaint to Oakleafe HO regarding the ten week delay in forwarding the claim form and other documentation, their misinterpretation of the policy exclusion clause and that we had not received the service to which we were entitled according to the Oakleafe brochure. Their Mr Wiffin acknowledged that there had been administrative delays in logging and submitting certain documents and that Oakleafe fell short of our expectations. He also said that there had been internal staff changes and technical disruptions which regrettably affected the service we received. He also accepted that their performance did not reflect the high standards that they aimed to uphold.
Following these admissions what did Oakleafe offer us in compensation for their shortcomings which caused the stress and anxiety and financial loss? £250 for INCONVENIENCE. We stated that we had lost £2,750 for the loss of rental income due to the unnecessary ten week delay and were entitled to a fair sum for the case not being presented properly which led to a lot of worry. We then thought that as this was an eighth generation family run business we would write to the man at the top in the hope that he would wish to uphold a good reputation and show concern for the welfare of their clients - without clients there is no business. However Mr John Goodwin wasn’t interested.
We have not accepted the paltry sum of £250 and have referred the matter to the Financial Ombudsman who we hope will see the injustice we have suffered and the financial loss.
Clearly, having read other reviews it would appear that Oakleafe do not have a great regard for their clients and hope they will just disappear. The difference between Oakleafe and the Ins Co says it all. When the insurers were presented with the true facts of our claim they acted honourably and made a fair settlement.
Sadly our dealings with Oakleafe have been disappointing, damaging and we most certainly would not recommend anyone to use their services. Perhaps the poor reviews are having an effect as Oakleafe are not even making the short list for the British Assessor of the Year Award which they won a few years ago.

I had a long and extremely challenging insurance claim following an escape of water from a bath and was getting nowhere with the insurer’s loss adjusters. After finding Oakleafe online, I got in touch with them and the difference was immediate. They arranged for an assessor to attend my property straight away and handled the matter efficiently and professionally on my behalf.

Oakleafe went above and beyond to secure a fair and proper settlement. I am incredibly grateful to them for taking over the entire process, allowing me to focus on my life and my job without added stress. I am so pleased I found this company and would wholeheartedly recommend them to anyone in need of a professional and effective loss assessor who works to ensure you receive everything you are entitled to.

Our Fife semi-detached property was fire damaged by next door on 13th October 2023. We made the mistake of gullibly believing false promises made to us by Mr Dennis Gearty and Mr David White (Scottish representatives of Oakleafe) that the process would be quick, stress free and our best interests would be served. WRONG!!! Our experience has been a nightmare i.e. poor communication, no transparency, prolonged delays, false assurances, undisclosed additional costs etc. all based on the desire by Oakleafe to maximise their financial gain at our expense. After submitting complaints, we remain no further forward more than 2 years and 2 months on! Yes, you read that right, 2 years and 2 months! However, according to Oakleafe this is “normal” in their industry! As an elderly couple, the prolonged delays and the subsequent stress this has caused us has had a damaging impact on our health and wellbeing. Sadly, we have no idea what is still to come before this nightmare is over. Instead of being exploited, we pray that Oakleafe will demonstrate some empathy, compassion, integrity, fairness and professionalism. Only time will tell…

Edit.
It is notable that the response makes no mention of the prolonged delay of 2 years and 2 months caused by Oakleafe! It is no secret that the ‘maximum achievable settlement’ results in the MAXIMUM FEE for Oakleafe! Significantly, ‘major structural elements’ actually means accepting an uninhabitable shell (i.e. no kitchen, bathrooms, electrics, heating, etc). Frustratingly, we are still awaiting our cash settlement and continue to push for its release from Oakleafe, who have been in possession of it for sometime.

We want to share our thanks for the amazing help we received once again. This time, we opened a new case and the support we got from Ryan was just as caring, patient and professional as before. Ryan was so understanding, easy to talk to and he was always quick to help us with anything we needed. He made the whole process feel smooth and stress free and we truly felt supported the entire way through. It means so much to know we can rely on someone who listens and genuinely wants to help. We’re really grateful for the effort and kindness shown to us. Thank you for making another difficult situation so much easier.

Oakleafe handled my claim after a vehicle damaged my house window. They communicated clearly, managed everything with the insurance company, and made the process really smooth. Special thanks to Ryan for being so helpful and professional. Highly recommended!

While I am pleased that most reviewers seem to have had a positive experience with the company overall, our experience was the opposite. Lengthy delays and poor communication were a major problem and we ended up putting in a formal complaint which was rejected by Oakleafe but upheld by the Financial Services Ombudsman.

A search of the reports on the Ombudsman's website shows that our experience was not unique, with 7 complaints in the last 2 years and all but one upheld.

Oakleaf provided us a safety net and point of contact negotiating a complex insurance claim, and it felt as though they were on our side throughout the process. It was unfortunate that our original assessor left, but we were passed on to Andreea whose professionalism and care was exemplary, even though we did not meet her and she did not actually visit the property. We are very satisfied with the service we received.

As a policyholder of buildings insurance, I recently used the services of Oakeafe Insurance Management Company (having been recommended them) with regard to an insurance claim where serious water damage had been caused to my flat from the flat above.
Andreea Balan at Oakleafe was my main contact. At the start of the claim process, we met at the property, and Andreea explained clearly how the claim would be dealt with moving forward, and approximate timescales. Andreea remained in close contact with me throughout, mostly via email, and sometimes by phone, always responding promptly to any questions I had. She was always friendly, courteous and helpful.
I felt reassured by Andreea’s knowledge and professionalism, and felt the claim was in safe hands. This was a huge burden off my shoulders, and meant I wasn’t stressed by the process.
I am happy to report that the claim was resolved in my favour.

Oakleafe have been great! We received a terrible offer from our insurers to compensate for a leak. Oakleafe managed to more than double it and get what we were actually owed. Highly recommend them!

I knew there was a going to be a huge battle on my hands with our insurance company, but Oakleaf brought a instant sense of hope from the get go, from the first initial enquiry we had an assessment on the same day as enquiring which put faith in the process. Unfortunately we had a very difficult loss adjuster which kept delaying this claim. Although our first loss assessor was helpful, it wasn’t until Cameron came onto this claim I felt the assurances as his communication was always on point and had a punch in his ethic which gave us a lot of confidence because he never came across stuck, and even at times I know it was difficult he always had an answer and a plan of action in how to address the situation. This claim was a huge victory as there was no way on earth we would of had this payout if it wasn’t for the ethic of Cameron, he had the amazing negotiating skills in setting this claim and helping us get the bang for our buck, and thankfully now after 2 years of hell from our insurance and the help of Oakleaf claims we can move on with our life’s. Oakleaf would come highly recommended and I wouldn’t advice anyone to attempt to deal their insurance claim it without the help of Oakleaf because they focus on making sure you get the settlement you deserve.

I had an excellent experience working with Michael Akinboro at Oakleafe during my claims process. He was incredibly helpful, knowledgeable and thorough. He spotted lots of details that I would never have noticed on my own, ensuring that every aspect of my claim was properly handled. He was very patient throughout, always took time to explain things clearly and was always very easy to reach whenever I had questions. His professionalism and expertise made the process as smooth as can be. I would highly recommend Oakleafe to anyone needing expert help with their claims.

My last review was on July the 26th,now it is exactly two years since our house was flooded and we are still waiting for a settlement, we have no floors, walls, toilets, kitchen etc and have been living in temporary accommodation for two years, imagine how you would feel after being promised that by using Oakleafe we would have nothing to worry about as they would handle everything for us. Our neighbours whose house was also flooded are back enjoying their home and did not use a claims company to help them.
It is estimated that the work shall take six months to complete so there is no chance that we shall be completed by Christmas,
which will be our third Christmas away from our home.
To be fair to Robert in the Scottish office who is now handling our claim as he has been more productive, however after two years of anxiety, depression and uncertainty I would strongly advise that the promises that Oakleafe gave us were merely a joke.

Aaron at Oakleafe was outstanding in helping us with our insurance claim after a leak from our loft tank destroyed much of our home. We faced a number of challenges with the insurer, including issues around underinsurance, but Aaron guided us through everything and helped us achieve a fair outcome. We couldn’t have managed it without his expertise and persistence — highly recommended.

Aaron Bird led our claim, which was particularly complex and fraught. We were super grateful when he helped us navigate the (frankly hostile) insurance industry processes and co-ordinated on our behalf with multiple parties covering both internal and external organisations, providing patient and pragmatic advice. It’s clear that he has very in depth expertise.

He was there at every stage and I can confidently state that without him, we would not have managed at all. Genuinely, both Aaron and Oakleafe, were a godsend.

If you’re unfortunate enough to have to make a significant insurance claim, you’ll be in good hands here.

There was 4 different companies approached us after a house fire, we chose oakleafe after what id call the promises everything would be looked after , house will be like new ,,ohhhh they really laid it on ,,, complete crap , the assessor appointed to us took an instant dislike to me , ongoing arguments between him and both myself and my partner, we were 1 of 800 claims , payday is more important than sorting payments to clients, money from insurance paid into completely different accounts , claimed for laundry which was a lie , damaged floor whilst they were managing the house yet they turned their back and nothing to do with them, had we not got them involved we actually would've been better off but no ,,we didn't know what was happening theyve lost us thousands of our own money ,had to pay for roof as different colour tiles and was told climb up and pour condensed milk on roo and it would blend in ( baring in mind i have chronic lung disease ), shouldn't be aloud to be in business , buy hey ho thats the insurance shambles this country has accepted companies like this to be active,

Just to clarify , oakleafe appointed the surveyor who inturn suggested the contractor which we agreed to , tiles were a completely different colour , nothing to do with moss ! So we had to pay over £4000 for roof to be sorted , we weren't allowed to talk to assessor as arguments constantly and had to spk to area manager who left the company ,so at one point no communication , yes a payment did go to a separate account in Cardiff and another payment via a paper cheque through the post between yourselves , the house was pretty much held to ransom by scaffolding company because you failed to pay several invoices so i had to liase with scaffolding company and loss adjuster to resolve the issues maybe you should talk to your assessor about what actually happened , we did try and complain to yourselves but it fell on deaf ears and you didn't wanna know, you failed to communicate on several issues, still waiting for the final change over of everything being complete , which again no communication , you've done more harm than good

I was very happy with the service and customer experience.

I had problems with my Insurer and their partners relating to an accidental paint spill.

David was friendly, professional and extremely knowledgeable in the inner workings of the Insurance Industry.

David took the time to read through my claim, spoke to me over the phone and visited my home. David sat down with us to explain his findings, provided answers to our concerns regarding the behaviour and competence of those employed by the Insurer.

David shared real insight and things became very clear into the failings we had suffered. David re-enacted the accident to understand the how, what and why - something that the Insurer, its partners and a so-called Forensic Expert failed to do.

David was specific in where he could offer help and was upfront regarding the costs involved. We were truly impressed by David, we feel he is a trustworthy person and has the best interests of his customers in mind.

To sum up, we had a very silly accident, our Insurer and its partners where abhorrent and incompetent in their investigation. We had lost all faith in the Insurance industry until we engaged with David.

David understood the personal circumstances that lead up to the accident, sympathised with our situation but most importantly didn't show any bias when investigating.

We would not have any hesitation in recommending David to family and friends.

A huge thank you to David for his time, wisdom and the respect he showed us.

Everyone we have had correspondence with have been friendly, reliable, respectful and professional, would definitely use again in the future