5G and still not signal absolute crap service the amount of business I’ve lost due to no signal customers can’t get through is shocking paying for a useless service that doesn’t work!! Avoid avoid avo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... Leggi di più
L'azienda ha risposto
I was attended to by Priya at the Trafford Centre store. Priya treated you not just as a customer, but also as someone she was interested in. It was because of her that I made the purchase I did. Priy... Leggi di più
L'azienda ha risposto
Here is a security edited version of our email to the regulator CISCAS:- Good evening, I hope you agree that it is important that service providers give priority to p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, Regno Unito
- 0161 747 0076
4,8
Eccellente
71 recensioni
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Albright was very helpful
Albright was very helpful in helping me set up my new phone and transfer my old number. Thanks!
12 giugno 2026
Non scritta su invito
Shaun was fantastic!
Shaun was fantastic, he has helped me raise a ticket in the right way where customer services haven't, I'm expecting a call back from someone on Monday and hopefully what Shaun has done will fix my issues!
12 giugno 2026
Non scritta su invito
Albright and Sarah have been absolutely…
Albright and Sarah have been absolutely fantastic! Really helpful and very efficient!
10 giugno 2026
Non scritta su invito
Alright who helped was excellent
Alright who helped was excellent. He sorted my o2 extra problem which I wasn't able to sort out myself. Great service.
10 giugno 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Albright was great in sorting out my…
Albright was great in sorting out my issues with the phone. Really knowledgable and super patient. Great service!
6 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Sb0fvT
Facebook: https://bit.ly/4vzLQrD
Great service from Saim and Shaun…
Great service from Saim and Shaun today.
Upgrade made easy :)
Highly recommend a visit to sort your new handset/contact!
5 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4e4nlvk
Facebook: https://bit.ly/4oikXWQ
Went into O2 shop in Trafford centre…
Went into O2 shop in Trafford centre with issue regarding no signal while on recent holiday in Croatia service advisors Shaun talked me through issues and gave great advise on going forward with any other issues in future holidays and all other data and call issues that may occur found him really helpful and spoke in layman’s term
4 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x5ygOc
Facebook: https://bit.ly/4x6l2AG
Courtney was so helpful and lovely
Courtney was so helpful and lovely, made my experience in the shop feel easy and comfortable! Very pleasant customer service.
3 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4frsoIL
Fantastic service and very friendly…
Fantastic service and very friendly customer service from Shaun & minhaj thank you very much
3 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4oayf7N
Staff absolutely amazing
Staff absolutely amazing . Super helpful. Sorted an issue out on my phone and also got my husband a fabulous deal on sim only . Definitely recommend this store
3 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thanks so much for your kind words — we’re really glad to hear you had such a great experience 😊
If you ever need any help in the future, don’t hesitate to give us a call on 202 and we’ll be happy to help 💙
Jo at the Trafford Centre O2 store was…
Jo at the Trafford Centre O2 store was amazing, we had a long standing issue from January 2026 regarding several flags on an account which were proving to cause several issues when we wanted to swap our SIM cards. Jo was patient professional at all times and worked hard at solving our issues…WELL DONE Joan a credit to O2
2 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uNjHxi
Facebook: https://bit.ly/4ueJ61I
Fantastic customer service and patience…
Fantastic customer service and patience whilst dealing with myself and my wife
2 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4o17cf3
Facebook: https://bit.ly/43uavlz
I had issues with 02 online customer…
I had issues with 02 online customer services team, They have mess up everything. I have ordered 3 new sims, which never arrived, I have to call again still no luck, at the end I went twice to 02 Trafford centre office and the staff was very helpful. Online 02 customer service team has transferred my number incorrect and i was disconnects from my number for 5 days. Ist time i went Saim helped me and sorted out new sim cards, 2nd time i went Shaun and Callum sorted our the issue. 02 Trafford centre team are professional, polite and understand how to deliver a good job and a good customerservice. Thank you 02 Trafford centre team.
19 maggio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Muhammad,
Thank you for taking the time to leave such a detailed review.
We're sorry to hear about the difficulties you experienced with your SIM card order and number transfer. We can appreciate how frustrating it must have been to have multiple SIMs fail to arrive and then find yourself disconnected from your number for several days due to an incorrect transfer.
That said, we're delighted to hear about the support you received from the team at our Trafford Centre store. It's wonderful to know that Saim, Shaun, and Callum were able to step in, assist with the replacement SIM cards, and help get the issues resolved for you.
Providing professional, polite, and effective support is what we strive for, so it's fantastic to hear that the Trafford Centre team delivered such a positive experience and restored your confidence after a challenging situation.
We'll be sure to pass your kind feedback on to Saim, Shaun, and Callum, who will be delighted to know that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wneLjx
📘 Facebook: https://bit.ly/4yIA7te
Thank you for choosing O2.
Came in to change to an ESIM
Came in to change to an ESIM. My attendant Albright was welcoming, polite and friendly. He handled all my questions with great ease and was very helpful.
1 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uegx4H
Facebook: https://bit.ly/4fTAGcr
Attention to detail
Albright was very attentive to our needs and gave us exactly what we were looking for in double quick time. We were seeking ESIMs for our phones.
1 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fVMevP
Facebook: https://bit.ly/43a0nOx
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