I was attended to by Priya at the Trafford Centre store. Priya treated you not just as a customer, but also as someone she was interested in. It was because of her that I made the purchase I did. Priy... Leggi di più
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Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... Leggi di più
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Albright was an excellent agent to help me with my pay as you go problem. He was very patient and got down to the bottom of what was wrong very quickly and efficiently. 10/10 no notes. I would 100% re... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, Regno Unito
- 0161 747 0076
4,8
Eccellente
71 recensioni
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I was attended to by Priya at the…
I was attended to by Priya at the Trafford Centre store. Priya treated you not just as a customer, but also as someone she was interested in. It was because of her that I made the purchase I did. Priya is a credit to the O2 brand, as is all of the staff there.
3 agosto 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hello Michael,
Thank you for taking the time to leave us a review.
We're so glad to hear that you had such a positive experience with our team at the Trafford Centre store. If you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fUr29g
Facebook: https://bit.ly/4fUr40S
Easily swapped from e sim to physical…
Easily swapped from e sim to physical sim. Donte was great
10 agosto 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Ches, thanks for the review, and we're pleased to hear that Donte helped switch your eSIM to a physical SIM, and provided a positive experience. We'll be sure to pass this on, and thank you for taking the time to share your experience with us.
Team member Albright was very helpful…
Team member Albright was very helpful and pleasant.
22 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi and thank you for your feedback. We're pleased to hear that Albright was helpful and pleasant and appreciate you taking the time to share your experience with us.
Always fantastic and knowledgeable…
Always fantastic and knowledgeable staff regarding their products.
A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my own.
4 agosto 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for your feedback Michael and we're pleased to hear that Donte was able to resolve the issue with your Samsung Watch and provide the support you needed. We'll be sure to pass this on to him and thanks for taking the time to share your experience.
Albright was very professional and…
Albright was very professional and friendly. He efficiently figured out our issue and solved it in a timely fashion.
4 agosto 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright was very professional and friendly. It's wonderful to know that he was able to quickly identify the issue and resolve it efficiently for you.
Providing knowledgeable, approachable, and effective support is what we strive for, so it's fantastic to hear that Albright delivered such a positive experience and got everything sorted in a timely manner.
We'll be sure to pass your kind feedback on to Albright, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gcA2Xl
📘 Facebook: https://bit.ly/4fR88yW
Thank you for choosing O2.
Very helpful with all questions I had
3 agosto 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Sykorova,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the support helpful and that all of your questions were answered. Providing friendly, knowledgeable, and informative service is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fQh6MG
📘 Facebook: https://bit.ly/4fOhsTV
Thank you for choosing O2.
Albright & Priyanka were Brian’s today
Albright & Priyanka were Brian’s today, as o2 customer service didn’t help with request.
3 agosto 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Leanne,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright and Priyanka were able to help you when you needed support. It's wonderful to know that they stepped in and assisted with your request after you had been unable to get the help you were looking for elsewhere.
Providing knowledgeable, proactive, and customer-focused service is what we strive for, so it's fantastic to hear that Albright and Priyanka made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to both Albright and Priyanka, who will be delighted to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wzIq95
📘 Facebook: https://bit.ly/4z29WxU
Thank you for choosing O2.
Risposta di O2 - Trafford Centre
Hi Mal,
Thank you for taking the time to leave a review.
We're delighted to hear that you received amazing service from Albright. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Albright made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Albright, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pVwImM
📘 Facebook: https://bit.ly/4pQkI5W
Thank you for choosing O2.
Excellent Service
It was excellent Jada & Albright sorted out my phone and everything is well. 10/10.
29 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Jamaul,
Thank you for taking the time to leave a review.
We're delighted to hear that Jada and Albright were able to sort out your phone and get everything working well for you. It's wonderful to know that their support made such a positive difference to your experience.
Providing friendly, knowledgeable, and effective service is what we strive for, so we're thrilled to hear that you'd rate their service 10/10. We'll be sure to pass your kind feedback on to Jada and Albright, who will be delighted to know that their help was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vSAxuh
📘 Facebook: https://bit.ly/4vV7NB6
Thank you for choosing O2.
Albright was an excellent agent to help…
Albright was an excellent agent to help me with my pay as you go problem. He was very patient and got down to the bottom of what was wrong very quickly and efficiently. 10/10 no notes. I would 100% recommend him if you have any issues with your o2 network.
29 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Tom,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Albright was able to help with your Pay As You Go query. It's fantastic to know that he was patient, quickly identified the issue, and worked efficiently to get everything resolved for you.
Providing knowledgeable, friendly, and effective support is what we strive for, so it's especially rewarding to hear that Albright delivered a 10/10 experience. We'll be sure to pass your kind feedback on to him, and we're sure he'll be delighted to hear that you'd recommend him to other customers needing assistance.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4blvriZ
📘 Facebook: https://bit.ly/3Ttm8au
Good knowledgable service from Albright
27 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Roger,
Thank you for taking the time to leave a review.
We're delighted to hear that you received good, knowledgeable service from Albright. Providing clear, informed, and helpful support is what we strive for, so it's wonderful to know that Albright was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Albright, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wtwEND
📘 Facebook: https://bit.ly/4wtwFkF
I had an amazing experience
I had an amazing experience, he was calm and paid attention to details.
27 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Zainab, thank you for taking the time to leave a review.
We're really glad that you had an amazing experience in store, and that you were dealt with so calmly.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fBrfNk
Facebook: https://bit.ly/4fY3TCI
Very good knowledge
Very good knowledge. Was good and patient with my needs at the shop
21 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Juan, thanks for taking the time to leave a review.
We're so glad to hear that you found the team knowledgeable and patient, and that they took the time to support you with your needs in store.
We really appreciate your feedback and are pleased you had such a positive experience.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4b2JycQ
Facebook: https://bit.ly/3TaUVt7
Albright is very friendly and efficient
Albright is very friendly and efficient
Thank you.
20 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi, thanks for the review and we're delighted to hear Albright provided such friendly and efficient service. We'll be sure to pass on your kind words and thanks again for taking the time to share your feedback.
Excellent service from Albright
Excellent service from Albright, thank you.
A credit to O2 he was really patient
20 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Gordon,
Thank you for taking the time to leave a review.
We're delighted to hear that you received excellent service from Albright. It's wonderful to know that his patience and support made such a positive impression on your experience.
Providing friendly, professional, and attentive customer service is what we strive for, so we're especially pleased to hear that you consider Albright to be a credit to O2. We'll be sure to pass your kind feedback on to him, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gMDx7N
📘 Facebook: https://bit.ly/4wX3dn4
Albright was very respectful
Albright was very respectful, efficient, and resolved my issue immediately. Excellent service throughout.
18 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for your feedback Tanya. We're pleased to hear that Albright provided respectful and efficient support and was able to resolve your issue straight away. It's great to know you received excellent service throughout your experience and we'll be sure to pass your kind comments on to make their day. Thank you for taking the time to leave a review.
Albright was really real helpful he
Albright was really real helpful he went above and beyond to explain and sort my issues out with so much professionalism and politeness. He’s a solid credit to O2Store
18 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for your lovely feedback John. We're delighted to hear that Albright was able to help resolve your issues and took the time to explain everything clearly. It's great to know that his professionalism, politeness, and dedication made such a positive impression. We'll be sure to pass your kind comments on to him. Thank you for taking the time to share your experience, and we're pleased that Albright's support reflected the high standards we aim to provide.
Great experience
Great experience. Albright was really helpful and sorted out all our difficulties with knowledge and patience. Thank you !
18 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi and thank you for your feedback. We're delighted to hear that you had a great experience and that Albright was able to help resolve all your difficulties with such knowledge, patience, and professionalism. It's wonderful to know that his support made a positive difference to your visit. We'll be sure to pass your kind comments on to him. Thank you for taking the time to leave a review.
Albright took his time to help me ..he…
Albright took his time to help me ..he managed to fix my phone for me im very happy with his service he provided .....
17 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Androulla, thank you for taking the time to leave a review.
We're thrilled to hear that Albright took the time to help and successfully fixed the issue with your phone.
Providing friendly and effective support is what we strive for, and it's great to know Albright delivered that experience.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vxhpln
Facebook: https://bit.ly/4fJ3vYA
Risposta di O2 - Trafford Centre
Hi and thanks for taking the time to leave a review. We're pleased to hear our team was able to help you with your query and thanks for choosing O2.
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