I was attended to by Priya at the Trafford Centre store. Priya treated you not just as a customer, but also as someone she was interested in. It was because of her that I made the purchase I did. Priy... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... Leggi di più
L'azienda ha risposto
Albright was an excellent agent to help me with my pay as you go problem. He was very patient and got down to the bottom of what was wrong very quickly and efficiently. 10/10 no notes. I would 100% re... Leggi di più
L'azienda ha risposto
Here is a security edited version of our email to the regulator CISCAS:- Good evening, I hope you agree that it is important that service providers give priority to p... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, Regno Unito
- 0161 747 0076
4,8
Eccellente
71 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful staff
Very helpful staff it took a long time to do but Ari and Sarah were very patient and sorted out my account/app access. So great full to them both.
12 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thanks for your review Wendy. We're happy to hear that Ari and Sarah were able to help you regain access to your account and app. We understand it took some time, and we're pleased they provided patient and dedicated support throughout. We'll be sure to pass on your lovely feedback to them both and make their day.
New Sim only Contract and retaining existing mobile number
Got new Sim new contract but also wanted to retain my old number. Went to O2 at Trafford Centre. There was a little bit of waiting but when it was my turn everything happened quite fast. Ariene was very good and supportive. She did everything as I expected. My old number was retained in the new contact and I could start using my mobile almost immediately. I wish Ariene all the very best for her future.
14 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Zaher, It's lovely to hear that your visit to our Trafford Centre store was such a positive experience. While we appreciate your patience during the short wait, it's fantastic to know that once you were seen, everything was handled quickly and efficiently.
We're especially pleased to hear that Ariene provided such supportive service, ensuring your old number was successfully transferred to your new contract and that you were up and running almost immediately. It's wonderful to know she met your expectations and made the process smooth and straightforward.
We'll be sure to pass your kind words and well wishes on to Ariene. Thank you for taking the time to share your experience, and we hope you continue to enjoy your new service with O2! 😊
Good customer service from the agent…
Good customer service from the agent (Albright) Trafford center Manchester.
14 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thanks for taking the time to leave a review. It's lovely to hear that Albright provided you with great customer service at our Trafford Centre store. We'll be sure to share your kind feedback with him, as recognition like this means a lot to our team.
Very helpful and kind
13 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Antiochus,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you found the service very helpful and kind. Providing friendly, supportive and helpful assistance is what we strive for, so it's wonderful to know that you had such a positive experience with us.
Feedback like yours means a lot to our teams and helps us recognise the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Fixed our issue quickly and efficiently…
Fixed our issue quickly and efficiently Ari was amazing in finding the the issue and fixing it whilst providing brilliant customer service
12 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Ari was able to resolve your issue quickly and efficiently while providing brilliant customer service throughout. It's always great to know when our team members go the extra mile to identify a problem, explain things clearly and get everything sorted as smoothly as possible.
We'll be sure to pass your wonderful feedback on to Ari and the team. Recognition like this means a lot and helps us celebrate colleagues who deliver exceptional service.
Thanks again for your kind words and for choosing O2!
I was served by Albright he was a good…
I was served by Albright he was a good lad very helpful
11 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Luke,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Albright provided such helpful service during your visit. It's always great to receive positive feedback about our colleagues, and we're pleased to know that Albright made a positive impression and was able to assist you.
We'll be sure to pass your kind comments on to Albright. Recognition like this means a lot to our teams and helps us celebrate the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Absolutely amazing service
Absolutely amazing service, tried everything and beyond, and fixed my phone issues when nobody else could
Trafford centre
Served by Albright
10 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi, thank you for taking the time to leave such a great review. We're glad to hear that Albright provided amazing service and was able to resolve the issues with your phone when others couldn't. We'll be sure to pass on your kind words to Albright 🙂
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ftctZZ
Facebook: https://bit.ly/4pf6s6B
Risposta di O2 - Trafford Centre
Hi Sean, we're delighted to hear that your SIM swap was quick and easy 🙂We always aim to make things as simple and straightforward as possible for our customers, so it's great to know we delivered.
If you do need anything further, we'd be happy to help. Please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wCnfTz
Facebook: https://bit.ly/4pb4V18
Albright delta with with good customer…
Albright delta with with good customer service and changed my direct debit for me
9 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hey Garry,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f2PvHO
📘 Facebook: https://bit.ly/4f7DssN
Risposta di O2 - Trafford Centre
Hi there,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44iPURB
📘 Facebook: https://bit.ly/4wEFeZG
Great face to face customer service
Arisen was knowledgeable, helpful, efficient, friendly and was quick to resolve my issue!
8 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Alison,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wvkeEl
📘 Facebook: https://bit.ly/4aKKMcs
Great lads working there
Great lads working there. Greeted straight away. Albright fixed my problem straight away. He was friendly & polite
4 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Steph,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44nqUbL
📘 Facebook: https://bit.ly/4vH4rBT
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T77hSR
Facebook: https://bit.ly/4wy7Tzx
Very helpful
Very helpful, after 4 days of frustration finally it is sorted out by Albright. Thanks for his patience it took around more than 1 hour to solve my problem.
4 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pavDav
Facebook: https://bit.ly/4aF8JSw
Excellant Customer Service
I went to the Trafford Centre Branch and had the most amazing person who worked there called Albright. He was very knowledgable and patient, excellant customer service. A credit to O2.
4 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vftL1g
Facebook: https://bit.ly/44h7Rji
Albright was very helpful we had an…
Albright was very helpful we had an eSIM issue and he sorted it in minutes thanks for your help
4 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vjskiC
Facebook: https://bit.ly/4vb00ib
Help with banking change over and…
Help with banking change over and settings on phone and explained about troubles could be having with phone and raised an issue to be looked into by tech team
Very polite and helpful
Thankyou
4 luglio 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SLY0zw
Facebook: https://bit.ly/3R2lgc3
Albright was magnificent & very…
Albright was magnificent & very patient.
Sorted everything out where as I’d previously been having major problems.
Top Man, most recommended 💪🏼👍🏼
30 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eU7n7H
Facebook: https://bit.ly/4atpPCS
Very helpful and polite
Very helpful and polite. Talked me through the whole process and answered all important questions with enthusiasm
Served by Priyanka Albsight
29 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Hi Matteo, thanks for leaving such a lovely review.
We're delighted to hear that Priyanka provided such helpful and polite service, guiding you through the process and answering all your important questions with enthusiasm.
We'll be sure to pass on your kind feedback to Priyanka.
If you need anything further in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vIUpjs
Facebook: https://bit.ly/4b5I0ie
Ariene was extremely helpful and was…
Ariene was extremely helpful and was super fast with helping
28 giugno 2026
Non scritta su invito
Risposta di O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v7rHZg
Facebook: https://bit.ly/4eQsZC0
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.