All went generally well. Was a little irritated when the day they said they would try to have the car ready came and went with no explanation and i ended up picking the car up exactly 1 week later. A... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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All good, Daniel was awesome - very helpful and attentive. Highly recommend him to help you with your used or new motorcycle. The branch could do with answering their bloody phones and Ebay questions!... Leggi di più
Charlie, Charlie and Sara were all brilliant from the first phonecall. They were supportive with highly indecisive me and gave time, advice and information. The best car dealership I have ever set foo... Leggi di più
Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- Autofficina
- Officina di autoriparazioni
- Negozio di ricambi per moto
- Negozio di motociclette
- Rivenditore di auto usate
Scritti dall'azienda
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Scritti dall'azienda
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Informazioni di contatto
Norton Way North, SG6 1BL, Letchworth Garden City, Regno Unito
- info@nortonway.com
- www.nortonway.com
4,5
Eccellente
6K recensioni
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Ha risposto al 90% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Aryan was very polite and diligent in…
Aryan was very polite and diligent in his interactions with us and steered us through all the options available for us. Was a really positive experience and are enjoying our brand new Honda CRV.
5 ottobre 2025
Risposta di Norton Way Group
Good morning SJ, thank you for the 5-stars and kind words! We are very happy we could help and we will pass on your compliments to Aryan. We hope to welcome you back again soon. Take care - Chiswick Honda.
Risposta di Norton Way Group
Good morning Ibrahim Mao, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you received a very good service. We will pass on your compliments to Benjamin. Take care - GWR Kia.
Great service and communication
3 ottobre 2025
Risposta di Norton Way Group
Good morning Joerg Bachtler, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear your experience was great. We will pass on your compliments to the team and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Outstanding - thank you
We were so glad to have found the brilliant Leigh and the wonderful team at Norton Way Mazda
Leigh was very engaging , friendly , full of insight and always quick to offer sensible solutions where needed
I know that for many people buying a new car can be daunting , but for us Leigh made the whole process so smooth
We are thrilled with the car - thanks a million Leigh and NW
19 ottobre 2025
Non scritta su invito
Risposta di Norton Way Group
Good morning FH, thank you for the 5-stars! It is much appreciated and we are pleased that your experience with us was outstanding. We will pass on your compliments to Leigh and the team. Take care - Norton Way Mazda.
Sad experience
Honda is good brand. The big problem is the sales managers who work for Honda. They don't do their job well enough. It's very sad. Only go to Honda if you have to.
14 settembre 2025
Risposta di Norton Way Group
Hi Milovan,
Thank you for leaving us this review. The comments have been passed onto the management team, it will be investigated. Please feel free to email Daniel.Pinkus@chiswickhonda.com directly should you wish to discuss further. Thank you for buying a bike from us and for being patient whilst we sourced you a bike.
Smooth experience
Smooth experience, good communication, quick delivery.
Good professional company to buy a vehicle from.
6 ottobre 2025
Risposta di Norton Way Group
Good afternoon Anthony Counter, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that your experience went smoothly. We will pass on your compliments to the team and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Keeping me up to date with everything…
Keeping me up to date with everything top bloke daniel
6 ottobre 2025
Risposta di Norton Way Group
Good afternoon F Dixon, thank you for the 5-stars and kind words! We are very happy we could help. We will pass on your compliments to Daniel and we hope you are enjoying your new Stonic. Take care - GWR Kia.
We felt pressured in asking for larger wheels?
We felt pressured in asking for larger wheels for the Honda Jazz as we were told we could not have them as the deal had to be paid and away before such a date. Which means they were not prepared to put themselves out for an elderly couple.
Secondly, we were only given about 10 minutes to be shown round a new car; they did not have any time for us. We also had to take the car back as we had no instructions on the sat nav also accessing the boot tool kit, or putting the back seats down.
Albeit checking the manual where we could.
2 ottobre 2025
Risposta di Norton Way Group
Good afternoon Christine Perry. Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience at Chiswick Honda and that it did not meet your expectations.
We understand your concerns regarding the pressure felt around the wheel upgrade and the limited time provided during your visit. We always aim to ensure our customers feel supported and fully informed, so it's disappointing to hear that you left feeling otherwise.
We would really appreciate the opportunity to speak with you directly so we can address your concerns.
Please contact us at your earliest convenience at 02089968162 or via email at Tharusanth.Ragudhas@chiswickhonda.com
We value your feedback and hope to restore your confidence in our service.
Friendly and helpful staff
Ben and the team were really helpful and responsive when I bought my NT1100. They located a bike from stock that met my requirements at a competitive price and happily arranged a test ride. I've had the bike now for five weeks and ridden my first 250 miles on it commuting to work. Love it!
20 settembre 2025
Risposta di Norton Way Group
Good afternoon Liam, thank you for the 5-stars and taking the time to leave us this kind review! It is much appreciated and we will pass on your compliments to Ben and the team. We look forward to welcoming you back again soon. Take care - Chiswick Bikes.
Have been to a couple of car…
Have been to a couple of car dealerships, and Kia Brentford was by far the best. Marvellous customer service, especially Muj.
1 ottobre 2025
Risposta di Norton Way Group
Good afternoon Anne Costelloe, thank you for the 5-stars! Happy we could help and we are pleased to hear you received marvellous customer service. We will pass on your compliments to Muj and the team and we hope you are enjoying your new Sportage - Take care GWR Kia.
Very professional dealership
Very professional dealership lots of information and comprehensive test drive. Decided against finance package as had trouble with answering the questions on the app as it would not accept the answers I gave ?
6 ottobre 2025
Risposta di Norton Way Group
Good afternoon Mr Wright, thank you so much for the 4-stars and for taking the time to leave us a review it's much appreciated! We are sorry to hear there were issues with the finance app. We will pass on your comments to the team and we hope you are enjoying your Cx-5. All the best – Norton Way Mazda
Excellent service throughout
Excellent service throughout. I felt listened to and at no time overwhelmed with ‘sales’ talk or any hard selling. I’m really pleased with my car and there was an issue afterwards - that was dealt with effectively and completely hassle free.
30 settembre 2025
Risposta di Norton Way Group
Good afternoon Jackie, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear you received excellent service throughout. All the best – Norton Way Mazda
Great customer service
Great customer service. I definitely wanted to buy a new car and this was straightforward and easy. Olivia was great to deal with and very friendly ~ she definitely knew her stuff. I went in on Sunday and had my car by Wednesday! Perfect 🤩
6 ottobre 2025
Risposta di Norton Way Group
Good afternoon Rachel Clarke, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear you received great customer service. We will pass your compliments onto Olivia and we hope you are enjoying your new Qashqai. All the best – Norton Way Nissan.
Great experience
The Stewart was super helpful and friendly. It was a very easy process to buy the car.
29 settembre 2025
Risposta di Norton Way Group
Good afternoon Alex, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear that you had a great experience. We will pass on your compliments to Stewart and we hope you are enjoying your 208. All the best – Norton Way Peugeot.
Staff were very helpful friendly and…
Staff were very helpful friendly and understood what I wanted. They didn’t try to push me into buying something I didn’t want.
6 ottobre 2025
Risposta di Norton Way Group
Good afternoon Christine Turner, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear that the staff were very helpful and friendly. We will pass your compliments onto the team and we hope you are enjoying your new Qashqai. All the best – Norton Way Nissan.
A smooth and speedy car purchase
We are always very happy with our experience at Norton Way Mazda. Every car service and MOT is completed efficiently and expertly with good communication throughout the procedure.
At our last visit we completed the purchase of a new car with the help and guidance of Sales Executive Donald Smith. We were given a good price for our part exchange and the whole process from our first enquiry to choosing the model, identifying when the car was being shipped and picking up our new car took less than five weeks.
On the day of purchase, Donald led us carefully through all the paperwork and took his time to sit with us in the new car to explain all its features.
We are delighted with our Mazda CX30.
8 ottobre 2025
Risposta di Norton Way Group
Good afternoon Anna Sentance, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that your experience with us was a happy one as usual. We will pass on your compliments to Donald and the team. Take care - NW Mazda.
The chap selling was excellent and it…
The chap selling was excellent and it was great after sales service explaining different gadgets and saying to go back at any time
6 ottobre 2025
Risposta di Norton Way Group
Good afternoon Shirley Harris, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that your experience was excellent. We will pass on your compliments to the team and we hope you are enjoying your Jazz. Take care - NW Honda.
Risposta di Norton Way Group
Good afternoon Julie Watts, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear you received excellent customer service. We will pass your compliments onto the team. All the best – Norton Way Nissan.
Great dealership
I’ve dealt with Norton Way Honda for 10+ years, this is my fifth car with them and I have had no reason to complain. The staff is very friendly and go out of their way to help you. Shout out to Michael George who was my point of contact. Thanks all.
6 ottobre 2025
Risposta di Norton Way Group
Good afternoon Anicetus Uzosike, thank you for the 5-stars and kind words! We always like to hear from returning customers and we are pleased to hear things have not changed for 10+ years. We will pass on your compliments to Michael and we hope you are enjoying your Civic. Take care - NW Honda
Risposta di Norton Way Group
Good afternoon Jodie, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear that the staff were amazing. We will pass your compliments onto the team. All the best – Norton Way Peugeot.
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