Northside Truck & Van Recensioni 503

Took my sprinter for some service work doing last week, absolutely first class treatment from start to finish.
Having only used normal garages before this i can never go back to using them.
I will only use Northside in future for any works on my vehicle.
Thanks again, Billy

Connor rang to advise a timescale and came within that and quickly sorted out the van and got me back on the road ,you have a real asset in this young man

Fantastic customer service and job done to 100% satisfaction. Always a friendly welcome.
Thanks very much.

The team at Northside york are friendly, knowledgeable and always willing to help out.

We have had some tight turnaround time to get vehicles back on the road and they do everything they can to achieve thise deadline.

Would highly recommend if your organisation needs fast, efficient service

We were due to head to the ferry in the evening. 2pm an engine management light came on and we were in limp mode.
Mercedes Truck and Van (York) fitted us in and got us up and running. Saved our holiday! Reception and Service are absolutely stars!!!!

I own a 1999 Mercedes Sprinter
( Camper Van). The clutch fluid line failed, (corrosion). The part I needed is now Obsolete. I called Will Parrish at Northside, he could not be more helpful, together with Matt Drury they took an real interest in trying to solve the problem by looking at alternative Mercedes parts with the same fitment that I could have professionaly adapted to make a replacement . They spent a great deal of time on the phone with me and suggested I bring the part in to the dealership so as to assist even more .
With such great initial phone help I took them up on the offer .
Will, Matt, Together with technicians Simon Clayton, Martin Hamer, John Wainwright and even Simon Lonsdale from sales joined together as a cohesive team to work the problem. Will eventually managed to find an alternative part with the same clutch pedal fitment in stock that would arrive the following day.
A brilliant result and a real team effort using knowledge , expertise and fantastic customer service.
In a time when so many businesses can't be bothered to put a bit of effort in Northside Truck and Van Sheffield are
a real breath of fresh air.
My sincere thanks to Will and the rest of the team for getting me back on the road .

Stephen Squire
I will not recommend northside to anyone, no customer service, replaced a fuel pump under warranty, made me pay again, said i would get refunded, One year later still waiting. Fed up of phoning to be flogged off. Got a reply email, asking for information which I give them, Still no answer,
Final massage I like to thank Adam, who managed to get my refund back

Extremely satisfied with the service at Northfield Bradford,very friendly helpful staff

I recently purchased a medium wheel base sprinter from the Doncaster branch, could not be more happy with the van and the service. Big shoutout to Callum Murray who went the extra mile and was so helpful. Definitely will be going to him again in the future for all my vans.

Went the extra mile to sort out my issue.
Had a warranty issue which another service centre were refusing to acknowledge and correct. The Doncaster centre however not only properly diagnosed the issue, they also fixed it while I waited with minimal fuss and inconvenience to me.
Will definitely be using this centre in the future.
Many thanks again.

We recently purchased a works Luton van from Mercedes, and the whole process was smooth from start to finish. Our sales rep, Callum, was excellent - professional, helpful, and kept us updated every step of the way. Couldn't have asked for better service.
Highly recommend.

Mark and ravi were a great help. Nothjng was a problem for them and it was an extremely quick turnaround. Thank you

went to York branch to have my van Mercedes 314 diagnosed problem with ABS and ESP at the cost of £110 plus VAT to the point they could not pick up the exact fault three possibilities starting with rotational speed sensor cost £127 plus VAT this did not work then wanted it back in for another two days to try fitting a new bearing and reluctant ring already cost me £408 not a chance, I then add a one man band mobile mechanic who diagnosed it unsolved the problem at a cost of £260 including parts and labour job sorted, this is not the first time I’ve had problems with this company back in 2017. They completely cocked up on fitting a reversing camera and screen was supposed to be fitted in a day. It took them almost a week to fit it and then tried to charge me almost double of the original estimate absolutely useless. Will never use this company again.

Our van was booked in for an annual service on the 25th Sept and was told it would be ready the same day. However we had to chase later that day to be told they were busy and not had chance to look at it but was told it would be done a priority next day, again had to chase on the 26th, again on the 29th to be told it wasn't due a service!!! After checking our records again WE established it was due...........we were told somebody would check and come back to us, again it was chased on the 2nd Oct and 6th Oct..........again told it wasn't due a service and the Workshop Manager would call us back to explain!!!!!! Nobody called so chased again today 7/10 to be told that our van would finally be looked at today and blamed the fact they were busy and not the fact it wasn't due a service. Its a very disappointing experience and would expect better customer service and communication from a Mercedes Dealership.

Great place for used and new vans
Great customers care
Great RAC package
Great coffee
Great sales lady Clare who did everything’s so smoothly

We were let down very badly by another branch of NT&V - two weeks sat there and no communication stating they couldn't diagnose issue!
Recovered to Leeds & within 3 days, diagnosed & parts ordered.
Liam & Danny Kept us informed every step of the way & I couldn't have asked for anymore!

keep it up & well done!!!!

I recently purchased this Mercedes Sprinter316 L3H2 RWD vehicle which had been converted into a motor home in 2021 and needed some help with service history and renewing the Mobilo roadside assistance that had expired due to an issue with the previous owner failing to complete a gearbox oil change when it was last serviced. Jo Thorpe on the front desk helped me through this as I had no experience of the electronic world of Mercedes apps!
Vehicle was booked in for service & completed on time with the Mobilo cover restored.Excellent communication from booking through to collection of vehicle and will return vehicle for any further work.

Great to deal with a garage that is geared towards the commercial needs of a business using vans on a daily basis, rather than a garage geared towards domestic car users.

Think carefully before entrusting your Motorhome or Van to Mercedes Northside Truck & Van Leeds. They may likely break it and will not accept responsibility; read on….

My 1999 Mercedes Hymer S520 Motorhome (46,000mls only) on a Sprinter Chassi, was booked in for work relating to a faulty ignition on March 28th 2025. The vehicle was off road not usable for a period of 3 months pending completion of the work on 23 of June 2025 at a total cost of £792.77. The initial verbal quote was £130 + Labour (2hrs). The diagnostic was a sham; being charged £220 for a brief physical/visual inspection (the vehicle did not have OBD) and I’d already told them I’d had the fault diagnosed and required a new barrel – but they insisted on their own diagnostic then refused to provide a report on the basis of GDPR - no wonder!?

During the diagnostic Northside forced my door lock. In the process of resetting the door lock they severely split and cracked the door panel. Maintenance manager Stuart, after first claiming falsely the vehicle had arrived with the forced lock and open flapping door, assured me he would repair it, replace it, or get a panel made: but new or used replacement panels did not exist and they would not consider getting one made due to cost. They made two attempts at repair and gave up, leaving the panel heat deformed and beyond reasonable repair. It was impossible to refit the panel without labour intensive highly skilled work which they and their contractors had proven was beyond their capability and had ‘thrown in the towel’. Excessive resin reinforcement fowled the fit and had caused the panel to shrink in width. (Photographic evidence provided to Northside)

Northside also removed the dashboard several times unnecessarily, because ultimately, they only replaced the ignition barrel not the immobiliser (even though they’d charged me for immobiliser and extra locks I couldn’t use). They left the dashboard very badly fitting with unsightly gaps along the facia, interface and instrument panel, claiming it was because the plastic was old. Customer services manager Steve agreed to fund a 3rd party to refit the dashboard (cost me £177) but then refused to reimburse me – it’s impossible to deal with people who don’t keep their word.

Northside are meant to be Mercedes main dealer but they are a ‘non-integral’ Franchise and do not appear to deal directly with Mercedes; they had extreme difficulty establishing the status quo, obtaining parts information, locating parts and ordering.

From my direct experience they literally didn’t seem to know what they were doing: for 3 months I was taken around the houses with the goal posts frequently moved; parts available then not; cost fluctuating; the use of 3rd party auto locksmiths (or not). I was frequently fobbed off with all manner of ‘stories’ that changed on a regular basis – sometimes weekly, other times every few days ……and all this time without the use of my motorhome due to their inaction.

Stuart the maintenance manager is a nightmare to deal with: he is totally unreliable and is prepared to say ‘literally anything’ to pacify a customer in order to get himself ‘temporarily’ off the hook.

When customer service manager Steve and his team got involved, matters improved temporarily; door card repair finally got underway and Steve persuaded Manager Tom to cancel the £792.77 invoice; a good and appreciated but understandably justified gesture in the circumstances – i.e. huge inconvenience, being charged for parts I couldn’t use, a dodgy diagnostic; and lengthy inaction. Unfortunately, directly following this gesture, on completion of the failed second panel repair a few weeks after the ignition repair, Steve and Tom ‘threw the towel in’ refusing to do any further work to the panel other than fix it back in place – but that would be an unsightly botch I couldn’t agree to.

As Northside refused to address the heat deformation damage, I took matters into my own hands fortunately achieving a satisfactory result- where they could not. I’ve invited Northside to make an £offer by way of compensation for inconvenience; loss of use of my vehicle due to their lethargy, inaction, and incompetence, and for costs incurred for panel and dashboard fix.

They haven’t responded in over two weeks, having previously informed me when they said they’d do no more to the panel, that I should contact the Motor Ombudsman.

I’ve been a patient and very reasonable customer. Over 4 months I gave every opportunity for Northside to correct their mistakes and failings. Ask yourself, would you really want to entrust your vehicle to a company that is untrustworthy, takes so long to act, and then ultimately refuses to accept responsibility for damaging your vehicle when it is in their care.