Very easy to deal with - they sorted the logistics with the insurer and delivered a hire car to us whilst ours was being fixed with easy courtesy calls to make sure times worked with us. Great custome... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... Leggi di più
L'azienda ha risposto
Great experience with NorthGate Vehicle Services. Open from 8am which makes collections nice and easy for early vehicle movements on trade plates. Really friendly bunch on site, helpful staff and a sm... Leggi di più
L'azienda ha risposto
First contact with Workshop Customer service - Kyle. Kudos to you. Warm, friendly and welcoming. That's good service. Keep it up !
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Scritti dall'azienda
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informazioni di contatto
6-8 Deacon Way, Tilehurst, RG30 6AZ, Reading, Berkshire, Regno Unito
- 0118 941 2041
4,7
Eccellente
96 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great service from Tim permanent swap…
Great service from Tim permanent swap completed
31 dicembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you for your wonderful feedback and Happy New Year ✨
We're delighted to hear that you had a great experience at the Reading branch and Tim was able to assist you with completing the permanent swap successfully.
Your satisfaction is our priority, and it's always rewarding to know we’ve met your expectations.
We look forward to serving you even better in the future!
Take Care,
Beth Kell
Good service from Tech Martin
27 dicembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you for taking the time to share your feedback with us Matthew!
I’m so pleased to hear you received good service from Martin at our Reading branch.
I’ll make sure to pass on your kind words to him and the team.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Risposta di Northgate Vehicle Hire - Reading
Thank you for your kind feedback!
I’m so glad to hear you found the service helpful and attentive, high quality is what we aim for and its wonderful to see this reflected in your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Risposta di Northgate Vehicle Hire - Reading
Hello Jason, thank you so much for your 5 star review! It is pleasing to hear that our Reading depot have provided you with excellent service. It is always a pleasure to deliver 5 star service to our customers!
Thank you for choosing Northgate. Have a lovely Christmas!
Take care,
Emma
Risposta di Northgate Vehicle Hire - Reading
Hello Hamish, thank you so much for your 5 star review! Its pleasing to hear that our Reading depot have provided you with excellent service. It is always a pleasure to deliver 5 star service to our customers!
Once again, thank you for your positive feedback. Have a lovely Christmas!
Take care,
Emma
Great service by Tim permanent swap 20…
Great service by Tim permanent swap 20 mins wait
19 dicembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you for taking the time to share your experience!
We’re delighted to hear that Tim provided you with great service and that your permanent swap was handled im a timely manner.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Tim.
If there is anything else we could of done to provide a 5* service, please let us know, all feedback is welcome.
Thank you for choosing Northgate.
Take Care,
Beth
Amazing service
Reading branch. Amazing service. Cracked straight on to get my brakes replaced so I could carry on my deliveries.
17 dicembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you for taking the time to share your experience with our Reading branch.
We're delighted to hear that you received amazing service!
Our team takes pride in ensuring our customers can get back on the road quickly and safely, and it’s great to know they were able to replace your brakes promptly so you could carry on with your deliveries.
We truly appreciate your feedback and look forward to assisting you again in the future.
Thank you for choosing Northgate.
Merry Christmas 🎅⛄
Take Care,
Beth
Always a friendly service and…
Always a friendly service and professional.
29 novembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you so much for your kind words, Andrew!
It’s always wonderful to hear that you find our service both friendly and professional.
We truly value your feedback and look forward to continuing to provide the same level of service in the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service for van repair
Great service for van repair. Fast and efficient. Polite and friendly staff.
11 dicembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you for taking the time to share your positive experience with us, Darren.
We really appreciate your kind words.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
The staff at the Reading branch will be thrilled to see your glowing review.
Thank you for choosing Northgate.
Take care,
Beth Kell
Great service found us us a replacement…
Great service found us us a replacement asap
9 dicembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you for your wonderful review, Connor.
It is fantastic to see you had such a positive experience at our Reading branch.
I am certain that the team will be elated with your feedback.
Thank you for choosing Northgate!
Have a lovely Christmas ⛄
Take Care,
Beth Kell
Risposta di Northgate Vehicle Hire - Reading
Thank you for your 5* review Barrie!
We really appreciate you taking the time to tell us about your positive experience with the Reading branch.
I am sure the team will be really happy with your comments.
Take Care,
Beth Kell
Risposta di Northgate Vehicle Hire - Reading
Thank you for your feedback, Alan!
We're delighted to hear you found our service both effective and friendly.
Your satisfaction is our priority, and we look forward to serving you again in the future.
Take Care,
Beth Kell
Risposta di Northgate Vehicle Hire - Reading
Thank you for your positive feedback, Patryk!
We really appreciate you taking the time to leave a 5* review of your experience at Reading.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Friendly
Friendly, warm welcome great service one stop for everything
22 novembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you for your wonderful feedback, Simon!
We're delighted to hear you had a friendly and warm experience with great service from the team at reading.
Providing a one-stop solution for all your needs is what we strive for so its amazing to see this being demonstrated during your visit.
We look forward to working with you again in the future! 😊
Take Care,
Beth Kell
Risposta di Northgate Vehicle Hire - Reading
Good Afternoon Carl,
Thank you so much for your lovely review of your visit to Reading.
We're committed to making sure our customers are provided a high quality service and its fantastic to see that this has demonstrated that on your visit 😊
we look forward to serving you even better in the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Swift service and easy to deal with at…
Swift service and easy to deal with at Reading
20 novembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you for your fantastic feedback!
We're delighted to hear you had a swift and hassle-free experience at our Reading branch.
We appreciate your support and look forward to assisting you again in the future! 😊
Take Care,
Beth Kell
12 years with Northgate.
Just done a swap on my van, had it for 9 years on rental, was asked about getting an upgrade at last service and Ali Mughal got to work, job done, here’s to another? Years of motoring and being looked after by the staff at the Reading depot.
15 novembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Thank you so much for your amazing feedback, Ricky!
We're thrilled to hear about your successful van swap after 9 years—what a milestone!
Ali Mughal and the team at our Reading depot will be delighted to know they made the process smooth for you.
Here’s to many more years of motoring and continued great service.
We truly appreciate your loyalty! 🚐✨
Thank you for choosing Northgate.
Take Care,
Beth Kell
I returned a vehicle to be off hired on…
I returned a vehicle to be off hired on 24/10, with a full tank of diesel. It took the branch until 1/11 to off hire and then the checklist showed half a tank of fuel and they could not say where it had gone as it had only been driven around the yard and only done 1 mile.
Not the first bad experience during my rental but certainly feels like I'm being scammed
1 novembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Good Afternoon, this most certainly is not a true reflection of the services in which we aim to deliver and I am so sorry to read of the difficulties you have experienced this far.
We would be more than happy to investigate this further, please contact us on either 03330 431095 Option:4 Option :2 or customer.services@northgate.co.uk to allow me to investigate this matter further for you.
Take care,
Beth Kell
Kyle - Reading Branch
Kyle from the reading branch is so helpful and polite. always updates us regarding van and how repairs are going. always willing to help andlook for other solutions when plan a isnt suitable. Couldnt recommend Kyle more. he is the only person from reading branch willing to help. Always ask for Kyle :)
23 settembre 2024
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Risposta di Northgate Vehicle Hire - Reading
Jaye, We're delighted to hear that your visit went smoothly and that Kyle was able to keep you updated.
Providing timely and professional service is our goal, and its wonderful to see this reflected in your feedback. I do note you advise that Kyle is one of the only members of the team to support you and this has been duly noted.
We look forward to working with you long into the future
Take care,
Laura
Fantastic customer service.
I needed copies of booking forms and rental contracts. I had then to match them all up against the relevant vehicles.
Eden Brooks a client serices executive could not have been more helpful. Her profesionalism and patience, coupled with her friendly, outgoing persona, was a pleasure to work with. Well done.
1 luglio 2024
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Risposta di Northgate Vehicle Hire - Reading
Hi Kevin, thank you so much for your 5 star review!
It is so refreshing to hear that the team at Reading were able to assist you, its always a pleasure to provide 5 star service to our customers.
We look forward to working with you long into the future.
Take care,
Imogen
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