Had dealings with Georgia at Northgate about 2 years ago and her customer service/care was amazing. Had to take my van in recently and was very glad to see Georgia back and glad to see her custome... Leggi di più
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Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... Leggi di più
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Every time I visit Northgat Dartford for the annual service or MOT of the Van and also when I contact Dartford branch about existing issues with the Van, I am treated with courtesy and skill espec... Leggi di più
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We've been a NVH customer for a few years, we called them to discuss the provision of electric vans... The area manager put together a proposal that exactly meets our requirements NVH flexible rent... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Scritti dall'azienda
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informazioni di contatto
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, Regno Unito
- 01322 941400
4,9
Eccellente
186 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service and customer care
Excellent service. Fitted me in when garage was busy, ordered new part to replaced damaged part and new part fitted whilst waiting
20 ottobre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Darren, thanks a lot for your kind words!
We're really glad we could fit you in despite being busy and get everything sorted while you waited. Our team always aims to go the extra mile to keep things running smoothly for our customers.
We truly appreciate your patience and your feedback — hope to see you again when you need us!
Take care,
Imogen
Great service, always.
The team are always helpful, welcoming and efficient at dealing with van problems. Natalie and Chloe are always on hand to assist and make the fixing and service a smooth and hassle free experience. They are very good at keeping me up to date with the progress of work being done and very helpful in sorting out issues as they arise.
16 ottobre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Toby, thank you so much for your wonderful feedback!
We’re thrilled to hear that Natalie, Chloe, and the whole team have been helpful and efficient in making your experience smooth and hassle-free. Keeping you informed and supported throughout the process is really important to us.
We truly appreciate your kind words and look forward to assisting you again whenever you need!
Take care,
Imogen
Very quick service and all staff are…
Very quick service and all staff are polite
13 ottobre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Lee, thank you so much for your kind words!
We're really glad to hear you had a positive experience with our team and that our service was quick and efficient for you. We'll be sure to pass your feedback on to the staff – it’ll mean a lot to them!
We really appreciate you taking the time to leave a review, and we hope to see you again soon.
Take care,
Imogen
My experience is very good with all the…
My experience is very good with all the staff especially Ross very supportive. Quick service provider.
Thank you
Kr,
Sabi
8 ottobre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi there, thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our team, and Ross will be really happy to know he was supportive. We always aim to provide quick and reliable service, so it’s wonderful to hear that reflected in your visit.
Thanks again for sharing your feedback—we look forward to helping you again soon!
Take care,
Imogen
Excellent service!!!
30 settembre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Vladmir, thank you so much for your lovely feedback!
We're thrilled to hear you had an excellent experience with us. If there’s ever anything else we can help with, don’t hesitate to get in touch.
Thanks again for choosing us!
Take care,
Imogen
Lovely staff
Was looked after very professionally..given fresh coffee..
Lovely staff asked how my day was and was very welcoming..a true asset to the company...wish I could clone the staff and take them 😀
25 settembre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Terry, thank you for such a heart warming review!
We’re so pleased to hear you felt well looked after and welcomed by the team – and we're glad you enjoyed the coffee too! Your kind words truly mean a lot, and we’ll definitely share your feedback with the staff.
If only we could clone them! 😄
Take care,
Imogen
Exceptional service
Every stage of our experience was professional, prompt and exceptional, cannot fault Francine for her service in helping me find a vehicle to suit my business and personal requirements! 5*
13 settembre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Charlotte, thank you so much for your fantastic feedback!
We’re delighted to hear that Francine provided you with professional, prompt, and exceptional service throughout your experience. It’s great to know she helped you find the perfect vehicle for both your business and personal needs.
We really appreciate your 5-star rating and look forward to assisting you again in the future!
Take care,
Imogen
Excellent Service
Excellent Service my Van was only in for a matter of hours before rectified.
Excellent service by Natalie, Karen& Taylor
17 settembre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Scott, thank you so much for your kind words!
We’re thrilled to hear your van was fixed so quickly and that Natalie, Karen, and Taylor provided excellent service. We’ll be sure to pass your compliments on to them—they’ll really appreciate it!
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Take care,
Imogen
Fantastic service
Karen as always, was super helpful!
Always smiling, even if I’m not.
15 settembre 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Adam, thank you so much for your kind words! 😊
We're so glad to hear that Karen was able to help — she truly has a gift for brightening everyone's day, even when the smiles are one-sided!
We'll be sure to pass along your lovely feedback to her. Looking forward to seeing you again soon!
Take care,
Imogen
Karen was so helpful and efficeient
Karen was so helpful and pleasant on the phone, she went out of her way to help me and in the end we got everything sorted couldn`t praise her enough
great job.
22 agosto 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Bruce, thanks so much for your lovely feedback!
We’re really glad Karen was able to help and make the process smooth for you. She’ll be thrilled to hear your kind words – we agree, she does a great job!
Thanks again for taking the time to share your experience.
Take care,
Imogen
very polite and informative
very polite and informative.
Office and driver called to confirm delivery.
very pleasant and helpful young man (lee)
who delivered me the car.
11 agosto 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Robert, thank you for your kind words!
We’re glad to hear that Lee and our team provided polite, informative, and helpful service. We’ll be sure to pass on your compliments to Lee — he’ll be thrilled!
We appreciate your feedback and look forward to assisting you again in the future.
Take care,
Imogen
Excellent Service
Excellent service receptionist very polite and made a good impression for the company. I was told when my hire car would be delivered and Lee who delivered my car took me through everything I needed to know. He also made sure that the car was suitable for me and I knew how everything worked. He was very polite which I appreciated. I would definitely recommend Northgate they provided 100% service.
30 luglio 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Maggie, thank you so much for your wonderful feedback!
We’re delighted to hear that our receptionist and Lee provided you with such a positive experience. It’s great to know they made you feel comfortable and well-informed throughout your hire.
Your recommendation means a lot to us, and we’re thrilled to have delivered 100% service for you. If you ever need anything in the future, don’t hesitate to get in touch — we’d be happy to help!
Thanks again for choosing Northgate and taking the time to share your experience.
Take care,
Imogen
Risposta di Northgate Vehicle Hire - Dartford
Hi Jordan, thank you for your feedback!
We’re glad you had a good experience with us and hope to assist you again soon.
Take care,
Imogen
Good choice of hire car to match my…
Good choice of hire car to match my needs. Great communication. Convenient delivery time. Dal, who delivered the car was friendly, polite and helpful.
25 giugno 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Pat, thank you for your kind feedback!
We’re glad to hear the hire car suited your needs and that Dal provided friendly and helpful service.
We appreciate your comments on our communication and delivery timing and look forward to assisting you again in the future.
Take care,
Imogen
Always received great service from the…
Always received great service from the team at Dartford
20 giugno 2025
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Risposta di Northgate Vehicle Hire - Dartford
Thank you so much for your 5-star review! It’s wonderful to hear that our Dartford depot consistently provides you with great service. At Northgate, we always strive to go the extra mile for our customers and deliver the best experience possible.
I’m sure the team at Dartford will be thrilled to hear your fantastic feedback. If you ever need any further assistance, please don’t hesitate to get in touch.
Thanks again for choosing Northgate!
Take care,
Emma
Northgate Dartford…
Karen and Natalie of Northgate Dartford are super efficient. The dream team. Their customer service is excellent, providing a friendly greeting on arrival and regular updates on work status.
I am always 100% satisfied, and wouldn't consider going anywhere else.
12 giugno 2025
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Risposta di Northgate Vehicle Hire - Dartford
Thank you so much for your wonderful review, Les! We're thrilled to hear that Karen, Natalie and the team at Northgate Dartford provided you with such excellent and friendly service. They truly are a dream team, and your appreciation means the world to them! It’s fantastic to know you’re always 100% satisfied, and we’re honoured to be your go-to choice. Thank you for trusting Northgate — we look forward to continuing to support you!
Take care,
Emma
Dartford Workshop
⭐⭐⭐⭐⭐
Exceptional Service from Northgate Dartford Workshop!
I've consistently received outstanding service from the Northgate workshop in Dartford. The team is efficient, professional, and always go the extra mile to ensure vehicles are turned around quickly and to a high standard.
A special mention goes to Karen and Natalie, who are without a doubt the backbone of the depot. Their communication, attention to detail, and willingness to help never go unnoticed. They're always on top of things and are a real credit to the Northgate team.
Highly recommended for anyone looking for reliable and top-class fleet support!
12 giugno 2025
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Risposta di Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to share your kind words and for recognising the exceptional service provided by our Dartford Workshop team!
We’re absolutely delighted to hear that you consistently receive outstanding service and that Karen and Natalie have made such a positive impression. Your comments about their professionalism, communication, and dedication are truly appreciated—and we’ll be sure to pass this wonderful feedback on to them and the wider team.
It’s always rewarding to know that our efforts make a real difference to our customers, and your recommendation means a great deal to us.
Thank you again for choosing Northgate. We look forward to continuing to support you and your fleet.
Take care,
Emma
Chloe Saunders went above and beyond my…
Chloe Saunders went above and beyond my expectations in helping me get back into my work van, arranging for it to be delivered to my local depot on a Saturday for me to pick up on a Saturday night before my night shift starts
Made me life so much easier
10/10 Chloe 👍
6 giugno 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Ian, thank you so much for your fantastic feedback!
Chloe will be absolutely delighted to hear she made such a positive difference and went above and beyond to help you get back on the road. We know how important it is to have everything sorted smoothly, especially before a night shift!
Your 10/10 means a lot to us — we’ll be sure to pass on your praise to Chloe and the team.
Thanks again for choosing Northgate, and safe driving! 👍😊
Imogen
Great team
The staff was accommodating for the time change and fitted me in at a time that suited me best. Timings were good too!
6 giugno 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Lloyd, thanks so much for your lovely feedback!
We’re glad our team could accommodate your time change and fit you in at a time that worked best for you. Punctuality is really important to us, so it’s great to hear the timings worked well!
We look forward to helping you again in the future.
Take care,
Imogen
Time Critical Repairs !!
As a business that delivers works through the night and weekends on Rail Infrastructure, when a vehicle becomes unroadworthy and needs to come into Northgate Dartford, i know that i can rely on the customer care from Karen, Darren and the wonderful technician's Liam and Matthew to get that vehicle back on the road in time for the next shift!! This weekend they pulled off 100 ⭐⭐⭐⭐⭐ service.. Thank you!!
31 maggio 2025
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Risposta di Northgate Vehicle Hire - Dartford
Hi Jacqueline, thank you for such a glowing review!
It means a lot to hear that our team was able to support you when it mattered most. Karen, Darren, Liam, and Matthew will be absolutely thrilled to know their efforts made such a difference.
We understand how critical it is to keep your vehicles on the road, especially with the demanding hours of rail infrastructure work, and we’re proud to be a team you can rely on.
Thanks again for the 100 ⭐⭐⭐⭐⭐ service shout-out – we’re always here when you need us!
Take care,
Imogen
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