Northern Powergrid Recensioni 

So if you read my previous reviews you will see that I'm now up to several calls . Both Northern Powergrid and British Gas have allegedly been talking to each other. I gave an email permission to both to speak to The following is an extract from their last email. The Norther Power grid Christ Tranter was even given my account details to speak to Br Gas. I received an email from a Greta from N PowerGrid and I presume Chis team leader gave all the details and that Gret also spoke to B Gas. This is where I think it may have gone wrong as B Gas and N powergrid dont like speaking to other parties or solving issues and just ignore issues

The extract from B Gas was as follows

As discussed the appointment has been rescheduled for 13.07.2026 to reinstall the 3-phase meter. The engineer will arrive at 8am. Please arranged for DNO to be there as well.Kind regards,
Mo ".

Norther Power Grid have a copy of this email and my discussions with Chris confirmed all of this and that he was to arrange to speak with B Gas

GUESS WHAT: B Gas did not turn up or did Northern Powergrid. Despite both being in communication with each other. I have the emails

No doubt i will get a reply from someone on face book saying sorry and reach out. Stop saying this as you are as effective as your contact centre people. You bring absolutely nothing to to party or solving other than ticking your on line box with a pointless reply.

This is review is to show everyone how incompetent B Gas and Northern Power grid are and not to elicit a pointless reply by the on line team by B Gas or N Power Grid. Im sure like everything else they will ignore my request and put a stupid please contact us reply (really :- I've been trying since January)

We have had a number of recent power cuts.

The latest a few weeks ago:

Ref:260616-013934 Incident Log: INCD-781733-A

We were of all day and despite being told on a few occasions it was an unplanned incident we eventually got a call to say it was planned work that ‘somehow’ we were not notified of ?

We were informed that as a result, particularly that we are elderly, that a form would be forthcoming on which we would set out the impact so as to get the appropriate compensation.

No form has arrived !

On chasing it on the 6/7 I was informed by Liz that we had already been sent a cheque only for me to draw her attention to the fact that was in relation to previous incidents.

She now says that the incident referred to above needs to be ‘Investigated’ ? So planned work they forgot to tell us about now needs investigating.

I have come to the conclusion that this delay, confusion is all part of a quite cynical strategy of hoping the customer will just forget about the poor service or compensation and move on.

Simply not good enough.

Would have given no stars if possible. 3 power cuts in 5 days, numerous cuts in the last few months, normally 3 to 4 hours but one over 12 hours. No point phoning as staff unable to say why this keeps happening. Requested call back from someone who does know but it has never happened. I am always very polite but staff seem uninterested, can see no end to this as alas another power cut tonight.

Electric has been going off for 10 days,
Northern Power Grid are clueless. Can’t give any information. 7 houses affected
Your purpose in life is to fix these problems.
You fail on your commitment of customer service and “ proactive communication “
The latter does not exist.

We live in Theddlethorpe, Lincolnshire. If I could give a nil star rating I would. We are constantly having power cuts. I've lived here for 9 years. Nothing changes. This company provides a dreadful service. I have not got the time to list the affects this has made to our home and things we do. The times we cannot cook and have to have takeaways is ridiculous. If local people run businessess like Northern power they would go bankrupt. Seems like there is no accountability with regards the service they allegedly provide. While I am completing review with regards yesterdays power cut. It's has just gone off again. I think that says it all......

Frequent power cuts caused by foliage touching overhead power lines. Dim-witted customer service reps who tell you the fault was due to overhead cabling. You ask where and they don't know. Money-saving exercise. They stopped tree-trimming years ago.

Because I didn't apparently my phone to arrange a date for a site survey. I have now been told I will have to wait two months for a site survey prior to having my fuse upgraded my ev charger is being installed this week but cannot use it.northern power sub their work out which means they are not responsible. I wish I hadn't bothered and stayed with the combustion engine. There is no incentive to go over to electric.

Dreadful had 3 long power cuts in a week, area put on generator after the first.
I’m a cpap user without it sats drop to a dangerously low level and absolutely shattered as two offs have carried on into the early hours.
Have asked for a battery backup to be supplied until issues with grid resolved, no response.
Also indicated this is life threatening.
Have found out this could go on for several weeks.
Sadly not something a customer has any control over.

Awful service from a monopoly supplier and they know it. The work I need them to do is simple, move a powerline by a metre. I'm onto my third team at Northern PowerGrid in the four months I've been engaged with them, I've made a payment that was 50% higher than their initial estimates, I've been told by them I can't use another supplier to do the work, and I still don't have a date as to when the work will be completed. At every step I have had to chase them for basic administrative tasks such as booking site visits and the people there don't seem interested in helping, especially since I made the payment.

Avoid at all costs if you can.

had some work done on my property laying a new cable from the substation which is inside my property, they left the site unfinished ,no reinstating of the land to its previous pristine state, several emails later still no sign, this is months ago now, absolute useless company.
i might resort to legal action, probably a waste of money.
i will not allow access in future.

First of all a Bouquet! ... Northern Powergrid are very prompt in telling us (Newcastle - NE3 postcode) that there is an outage - often by text message - and also when power is restored. BUT ... and here are the Brickbats!
First of all there are now far too many power outages, typically two or three a year here.
Secondly, they never explain why the power was cut off - weather? equipment failure? human error? planned maintenance? Consumers would like to know the reason(s) for loss of power ... this most recent NE3 event was in the middle of the night (Sun 31st May at 01:03). No bad weather, no heavy load on the system; I very much doubt that this was planned maintenance at that time of night but who knows ... WE would like to know!
And last, but not least, when NP switches the power back on it seems we are now getting a surge. I don't mind re-setting times on kitchen appliances etc. but, when an outage wrecks my gear I am beginning to lose patience with the company. On this occasion we lost a TV aerial booster (£275 to replace), and a solar panel inverter lost contact with WiFi; half a day to figure out how to fix.
Anybody else looking for some transparency as to why there are so many cuts and so few explanations as to why they happened?

If I could give zero stars, I would! We were told that someone would come out to upgrade a fuse so our EV could charge at full capacity. I waited in all day for an engineer, but no one turned up. I rang the number provided during working hours, but an automated message said the office was shut. When I spoke to Northern Powergrid they didn't have a clue what was going on, and I was passed from one staff member to another.
No one bothered calling back when I was told they would so I had to ring again. One woman was very condescending, and actually asked if I rang the number during working hours!
We have since found that Northern Powergrid have a record with fake letters saying the work doesn't need doing. These letters were never receieved, and it is my belief they were only generated today instead of the dates they put on them.
The service has been dismal, and disgusting. They are a bunch of liars.
In addition to this; we have had several powercuts in a very short space of time.

I live in the DL2 area and every month we have at leat 1 power cut. Essential services should be re-nationalised as it is clear that the private companies only care about dividends for their shareholders

Our electricity supply went off and back on at least three or four times around 3.15pm today. We got the usual text message acknowledging the issue and advising that the power would be back on by 4.15pm. To be fair it came back on exactly on time. Then blow me down, I'd just finished resetting my clocks etc and it did exactly the same again around 5.55pm! I tried to call Northern Powergrid customer services to report it and was told that there were no agents available but I was first in the queue to talk to one. After 15 minutes I gave up. Fortunately, the power came back on whilst I was on the phone to them. It's only a few months since we had exactly the same issue! Totally unacceptable in this day and age (it's not even a stormy day today) and as for the non existent customer service department totally pathetic as many other reviewers have said on here! No shock to see that they have a staggering 61% one star review stat, surely a record on here!!!!!

We have been waiting 6 months for an electric car charger (so far) due to repeated poor communication and record keeping from Northern Powergrid holding up delooping. We just can't get a straight answer from this company. I am about to put in a formal complaint, they know I am disabled and charging my car commercially is inaccessible. Terrible service.

Frequent blackouts so it gets reported,
Seem to work quickly however
Elderly in-laws recently became one,
Now my issue is that the app said 2 different things to yes power its and no power cuts.
So I rang yesterday afternoon and was told there was a queue.
The power was on & off like a yo-yo.
Now as I’ve left my number last night surprised to find still no phone call telling me what’s wrong?..
The whole system needs looking at as it’s a shambles
The service was diabolical no customer communications and non existent service.
How much longer do we have to put up with power cuts in this day and age.

Fantastic customer service and repair workers. We had a faulty cable which powered only three houses on my road. Northern Power responded immediately and worked tirelessly to find the fault. They hooked up a generator while the power was off and we had a visit from customer support who were so polite and understanding. Fabulous service from all concerned. 10/10 thank you.

Reported an outage and within 30 minutes the full power was back up. They were already aware of the outage and working on it. I received prompt updates via the text update service. Can’t complain at all! Well done and thank you!

Regular power cuts.
I have lived in this village for 25 years and we have had several power cuts every year. Lately even our M.P. has been involved trying to put pressure on the company to spend money on our local network. Since then we have had four or five more power cuts. This morning I have woken to alarms going off around the village, the usual sign that we have lost power. I have never written a review before but am going to start leaving a one ⭐ review every time it goes on a off.

I received wonderful customer service from Jamie Bennett at the OCU Group. Jamie explained the whole process and went out of his way to help me with the service cut out.

Thanks so much for your help.