Neptune - Winchester Recensioni 

194
TrustScore 4.5 su 5

4,7

Alresford Road, SO21 1HL Winchester, Hampshire, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I was able to visit a store, see and sit in the armchair I’d seen online. Delivery was very quick after I’d ordered. My purchase is exactly what I wanted. Delivery at £70 was a lot I thought but did... Leggi di più

Valutata 5 stelle su 5

I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We ordered a bed through Neptune, Winchester - it was quite a long lead time for delivery, but we were contacted on time and delivery arranged promptly. The bed turned up at the appointed time and... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di arredamento da giardino
  4. Arredatore d'interni
  5. Negozio di articoli da cucina
  6. Negozio di arredamenti per salotti

Informazioni su Neptune - Winchester

Scritti dall'azienda

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informazioni di contatto

  • Alresford Road, SO21 1HL, Winchester, Hampshire, Regno Unito

  • 01962 850 556

4,7

Eccellente

TrustScore 4.5 su 5

194 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(194)

2124 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

We were contacted very promptly to…

We were contacted very promptly to arrange delivery after going into our local store to purchase an armchair. Sean and Lea who delivered the chair took away all the packaging and screwed the legs into the chair. They called in advance to make sure there was someone home so that was really helpful to not have to wait for hours for a delivery

6 novembre 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your review, so glad all went well for you with your Neptune order, we look forward to seeing you again at Neptune Winchester.

Valutata 5 stelle su 5

Great finishing touch to my bedroom

Love the table lamps. I have them as bedside lamps and they give a lovely glow when on. Shade is very pretty. I would have liked light bulb with lamp

6 novembre 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your review so glad you are happy with the lamps, we look forward to seeing you again soon at Neptune Winchester.

Valutata 5 stelle su 5

Excellent delivery team

Excellent delivery team who took care to assemble it at the exact site we had chosen

4 settembre 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your review, so glad all went well with the delivery.

Valutata 5 stelle su 5

Terrific service

I have been buying products from Neptune for years, the quality cannot be faulted and my most recent purchase made in person at the Winchester branch. The staff were friendly, I felt unhurried and without pressure.
They helped me find exactly what I wanted and could not have done more. Highly recommended

21 agosto 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your kind review we look forward to seeing you again soon at Neptune Winchester.

Valutata 4 stelle su 5

Padded bar stools

I bought two padded bar stools. Excellent quality, but a long time from order (early May) to receipt of goods (mid Aug). I was made aware of this, however it is still along time to wait and I had paid in full.

Delivery updates were good once products had been made. However, they came delivered with no protective wrapping of any type and the delivery driver's sweaty hand prints (very hot day) were noticeable on the light fabric.
Overall good service

21 agosto 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your review, apologies for the long wait, I will pass details to the delivery term regarding hot day issue, please do call the store if you need any further help.

Valutata 5 stelle su 5

Lovely to buy some beautiful things

Lovely to buy some beautiful things, with help of lovely staff, unfortunately one of the items was broken when I got it home, the glass was cracked and a chunk of glass fell out when unwrapped. Rang the store and it will be changed, just slightly disappointed I have to go into the store and they could not send a new one if I sent a photograph of receipt and damaged item, as it is an hours trip.

4 agosto 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your kind review, sorry to hear you had to make another trip to the store.

Valutata 5 stelle su 5

Courteous and efficient

André and Peter delivered a table and bench. Very courteous and considerate. Quick assembly and helpful recommendations on looking after the furniture.

10 luglio 2025
Non scritta su invito
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your review and that the delivery went well.

Valutata 5 stelle su 5

Lovely browsing around showroom

Lovely browsing around showroom , offered assistance, very happy with my purchases, all wrapped lovely so made the journey home safely . Can't wait to return.

4 giugno 2025
Non scritta su invito
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your kind review, we look forward to seeing you again soon at Neptune Winchester.

Valutata 5 stelle su 5

Excellent

Excellent. Steve and Joey could not have been more efficient.

29 maggio 2025
Non scritta su invito
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Hi there! Thank you for your 5* feedback regarding your recent delivery. We do love to read feedback about our colleagues and teams and will pass this on. With warmest regards, Scott

Valutata 4 stelle su 5

Purchased

Purchased, & are delight with the large foot stool, covered in our chosen fabric.
The only downside was, we had to wait 3 months before delivery.

27 maggio 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

So pleased you are delighted with the foot stool apologies for the wait.

Valutata 5 stelle su 5

Winchester store always makes my…

Winchester store always makes my experience a good visit the staff are always helpful and friendly the store is always well stocked and ordering is straightforward happy customer

22 maggio 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you so much for your kind review we look forward to seeing you again soon at Neptune Winchester.

Valutata 5 stelle su 5

Couldn’t ask for more.

Service from beginning to end was flawless.

15 maggio 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your kind review, we look forward to seeing again soon at Neptune Winchester.

Valutata 2 stelle su 5

Placed an order in-store over 2 weeks…

Placed an order in-store over 2 weeks ago and still not had any communication

10 aprile 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Please accept my sincere apologies that we have been unable to reach you by phone. We have left a couple of voice messages, but it is possible we may have an incorrect contact number on file.

Your order is available for collection from our Winchester store.

Valutata 5 stelle su 5

Helpful advice on cushions and dresser…

Helpful advice on cushions and dresser light replacement.

Efficient and on time delivery, very well packaged.

3 marzo 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your kind review we look forward to seeing you again soon at Neptune Winchester.

Valutata 5 stelle su 5

Great team work to deliver a Rolls Royce service!

The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real pleasure.

The delivery and fitting team were absolutely outstanding. Helpful, polite and willing to go that bit further than just putting the piece (roughly) where it needed to be.

We could not be more delighted and are hoping for a commission on sales from people who have admired our dresser and want one of their own.

30 gennaio 2025
Logo di Neptune - Winchester

Risposta di Neptune - Winchester

Thank you for your kind review, we look forward to seeing you again soon at Neptune Winchester.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più