Neptune - Knutsford Recensioni 

280
•
TrustScore 5 su 5

4,8

Chelford Rd, WA16 8TA Knutsford, Cheshire, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice... Leggi di più

Valutata 5 stelle su 5

Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service, quality side tables painted to customer specification and was left a pot of touch up paint. The delivery guys were friendly, helpful and on time. They unpacked the items in their van... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. anche in
  3. Accessori per mobili
  4. Arredatore d'interni
  5. Negozio di arredamenti per salotti
  6. Negozio di arredamento da giardino
  7. Negozio di articoli da cucina

Informazioni su Neptune - Knutsford

Scritti dall'azienda

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informazioni di contatto

  • Chelford Rd, WA16 8TA, Knutsford, Cheshire, Regno Unito

  • 01565 354002

4,8

Eccellente

TrustScore 5 su 5

280 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,8

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(280)

2103 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I called into the Knutsford store last…

I called into the Knutsford store last Thursday morning and the two ladies that served me were so lovely.
I explained that I was having a Neptune table and chairs delivered later that day and they could not be more helpful as regards looking after the table and how to treat it.
When the table and chairs were delivered that afternoon the two delivery men were again so pleasant and helpful

14 ottobre 2024
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Risposta di Neptune - Knutsford

Hi Sue, thanks for leaving such a lovely review. I'm glad you love your table and chairs and it was no problem at all offering the advice on care. Hope to see you soon. Best wishes Jo

Valutata 5 stelle su 5

Customer service is above and beyond

Customer service is above and beyond. Product quality also fantastic. After recent bad experiences elsewhere, you really do get what you pay for!

14 ottobre 2024
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Risposta di Neptune - Knutsford

Hi Becky, thanks for leaving such a lovely 5* review. I'm glad you're pleased with the service and product. We hope to see you again soon in store. Best wishes Jo

Valutata 5 stelle su 5

It’s always a pleasure to visit Neptune…

It’s always a pleasure to visit Neptune in Knutsford. The store is always beautifully set out, and the sales associates are friendly and extremely helpful.
Our most recent visit was no exception. We purchased a console table which we are delighted with, and we were given helpful advice and suggestions when choosing accessories.
A very positive experience.

7 ottobre 2024
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Risposta di Neptune - Knutsford

Hi Carolyn, thanks so much for leaving such a lovely review, the team are really pleased. We're glad you are pleased with the console and are happy to always offer advice on accessories! Best wishes Jo

Valutata 5 stelle su 5

I bought a rug from Neptune

I bought a rug from Neptune . That rug was too big . They have collected it with a refund pending . I’m very impressed with this company and will be buying more of their beautiful accessories . Fantastic customer service . Thanks so much xo

27 settembre 2024
Valutata 4 stelle su 5

Love Neptune and get great inspiration…

Love Neptune and get great inspiration from their showroom. Recent rug purchase was excellent. I took one star off as it is very expensive but then I suppose you get what you pay for.

23 settembre 2024
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Risposta di Neptune - Knutsford

Hi Sandra, thanks so much for leaving a review, I'm glad you love your rug. Best wishes Jo

Valutata 5 stelle su 5

Truly professional customer service

Grace, Jo and Chrissy were professional, courteous and caring. This is customer service at its very best. They listened and understood my requirements. Yet again I left the store happy in the knowledge I would return again and receive excellent service. Thank you

16 settembre 2024
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Risposta di Neptune - Knutsford

Hi Sheila, thanks for leaving such a lovely review. We're glad we could help. Hope your enjoying using your chair tonight! Best wishes Jo

Valutata 5 stelle su 5

I was helped today by Julie and Lynsey…

I was helped today by Julie and Lynsey and got some great advice on last chance stock as well as an informative introduction to many of the new items that are available and how they would work with existing pieces I have bought from Neptune. Even though there were other customers in the store I felt that my needs were important and their product knowledge is excellent.

13 settembre 2024
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Risposta di Neptune - Knutsford

Hi, thanks for leaving such a lovely review about Julie and Lynsey. I've passed it onto them to read, I'm sure they will be delighted. I'm glad we was able to share knowledge and help. Best wishes Jo

Valutata 3 stelle su 5

Unwelcoming staff in stores

Two of your stores (Knutsford and Southport) to me are very unwelcoming - you see things in store, want to purchase, to be told "Oh we will have to order that in", why do you not have items in stock (I am talking a picture on both occasions, so not big items) - I live in Manchester and both stores are a good drive out....I have been to Chester and the staff there are an absolute joy, so something is going right there - Knutsford staff are particularly snobby and that can be off-putting, to the extent my husband won't go to that store again, hence the drive to Chester and Southport to seek friendlier service - staff need to be far more welcoming and stock needs to be in store especially if you are driving a long way to get to a store - stores like this are almost pushing everyone to buy online, and where will that leave stores in the future?

26 agosto 2024
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Risposta di Neptune - Knutsford

Hi Michelle, I’m really sorry to hear about your experience in store as we certainly don’t want you to feel unwelcome. I’d really like the opportunity to talk to you, so would you mind sending me your details to Joanna.makant@neptune.com. Best wishes Jo

Valutata 5 stelle su 5

The staff were very helpful

The staff were very helpful efficient and knowledgeable about their products and services. Delivery was prompt and within one week.

8 luglio 2024
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Risposta di Neptune - Knutsford

Thanks for the lovely review, Rebecca.

Valutata 5 stelle su 5

Love a visit to Neptune Knutsford

Love a visit to Neptune Knutsford. Amazing products, stunning showroom, helpful and knowledgeable staff. Thank you

18 giugno 2024
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Risposta di Neptune - Knutsford

Hi Andrea. Thank you for the lovely feedback regarding our store and our team. We look forward to welcoming you back into the store again soon. Many thanks, your Neptune Knutsford Team.

Valutata 5 stelle su 5

A Wonderful mood board event at Knutsford

A Wonderful mood board event held at Neptunes Knutsford store ! A truly inspirational and helpful couple of hours, taking valuable advice from their fantastic paint colour consultant Chrissy and ultra knowledgeable interior designer Vicky - a great time was had , meeting lovely likeminded ladies all looking to decorate and furbish our various rooms, learning so very much , whilst creating our very own mood boards to take away with us ! A delicious array of scrummy cakes and a wee glass of fizz made this the perfect way to spend a couple of hours in my favourite store ! Thankyou Neptune Knutsford , cant wait till the next event !

20 giugno 2024
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Risposta di Neptune - Knutsford

Hi Sonia. Thank you so much for the 5* feedback about our event. It's amazing to read customers feedback and to know that it gives our customers an opportunity to not only learn more about our products but also to meet each other and share ideas. The fizz is just an added bonus! We look forward to seeing you again soon in store. Thanks again, your Neptune Knutsford Team.

Valutata 3 stelle su 5

Quality and design of product excellent…

Quality and design of product excellent as always. This was an installation job and the service element of getting that organised was not good

17 giugno 2024
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Risposta di Neptune - Knutsford

Hi Anthony. Thank you so much for you feedback regarding your recent project and I am sorry to read your comments regarding the service element. I will pass your feedback over to our Installation Team but it would be good to learn more about your journey. I will give you a call to discuss your feedback. Speak soon, Jo Makant - Store Leader, Neptune Knutsford.

Valutata 5 stelle su 5

What a lovely experience visiting…

What a lovely experience visiting Neptune Knutsford. Such great products and complemented by lovely and helpful staff . A fantastic shopping experience all round. Well worth a visit !

5 giugno 2024
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Risposta di Neptune - Knutsford

Thank you for the lovey review, I am so pleased you enjoyed your visit to our store. We hope to see you again soon. Rebecca

Valutata 5 stelle su 5

Great service from friendly and very…

Great service from friendly and very helpful staff. Although we had to wait a long time for the Milo footstool it did not disappoint when it arrived. So well made and the cover can be taken off and washed. So pleased that we chose to get it from Neptune as it goes so well with our Neptune chair.

28 maggio 2024
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Risposta di Neptune - Knutsford

Thanks for taking the time to leave a lovely review Angela, I am so pleased you love the Milo footstool. Hope to see you again soon. Rebecca

Valutata 5 stelle su 5

It’s always a pleasure to visit…

It’s always a pleasure to visit Neptune, Ollerton. The shop is wonderfully inviting and the staff are a joy. The products are exquisite, makes me want to bin everything and start again from scratch. Just love visiting this shop.

18 maggio 2024
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Risposta di Neptune - Knutsford

Hi June, what a lovely review! We're so pleased you like visiting the store, It means a lot that you feel so comfortable. Best wishes Jo

Valutata 5 stelle su 5

Great Cooking demo

Just got around to writing my review following a visit to this lovely store. As always a warm welcome from Jo, Chrissy and the team. They really do go the extra mile
Having been told by friends that the cookery demonstrations were brilliant thought I’d give one a go
What a great way to spend a couple of hours. Becky(Wilkinson) is the most amazing chef. Her laid back approach is fantastic as is the food she prepared
She would make a great tv chef. Makes food prep fun and is very entertaining.
Looking forward to her next demo

2 maggio 2024
Non scritta su invito
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Risposta di Neptune - Knutsford

Hi Carol, I'm sorry for my delayed reply. I'm so glad you enjoyed the afternoon, the food is lovely. We always enjoy having a catch up when you visit us in store. We'll be sure to let you know when the next demonstration is. Hopefully see you soon. Best wishes Jo

Valutata 5 stelle su 5

outstanding service

outstanding service, products and most importantly the Team - a delight to visit .

16 aprile 2024
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Risposta di Neptune - Knutsford

Hi John, our team at Knutsford are amazing. Thank you for the lovely review. Rebecca

Valutata 5 stelle su 5

Just lovely

Visited Neptune, Knutsford on Sunday and was so impressed. The showroom is incredible. Beautiful displays to tempt me to purchase items for my home.
To add to my anazing experience the sales assistant I was lucky to have assist me was so knowledgeable, helpful and just lovely. Her name was Lyndsay. Thank you so much for all your help.
The place is immaculate and so inspiring. Will be returning soon.

18 febbraio 2024
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Risposta di Neptune - Knutsford

Hi Gill, thanks so much for leaving such a lovely review and I'm glad you enjoyed looking around. I'll also pass on your kind comments to Lynsey, I'm sure she will be really pleased. Best wishes Jo

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