Neck on the Line jewellery Recensioni 

212
TrustScore 2.5 su 5

2,7

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Valutata 1 stelle su 5

I would not use this brand. Whilst the jewellery is lovely, the customer service is non-existence. Unable to initiate a return, over 10 messages ignored, and breach of consumer duty rights. Need to re... Leggi di più

Valutata 1 stelle su 5

Wish I'd read the bad reviews before ordering. Said item was pre order but then another email was sent to say they they'd had issues with the plating. Still not arrived, despite me asking to cancel o... Leggi di più

Valutata 5 stelle su 5

Beautiful Jewllery I bought the 6mm Figaro necklace and 6mm Figaro bracelet and the Verity hooped earring. I usually cannot wear costume jewellery I have highly acidic skin, this is why I went fo... Leggi di più

Valutata 5 stelle su 5

Lovely independent jewellery company with some great retro items. I ordered a beautiful Horse shoe stone set necklace as a Christmas present for my daughter. She absolutely loved it and wears it mos... Leggi di più


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

212 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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2,7

Tutte le recensioni

(212)

32 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

my GO TO for jewellery

I started purchasing from NOTL about 2 years ago and now i don't go anywhere else for jewellery. The pieces are unique, beautifully designed and crafted, the quality is excellent and the prices are great. I have worn and reworn my favourite pieces over and over and have never had any breaks or tarnishing. I always get asked where my jewellery is from as there is really nothing else like it. The customer service is great and i love their transparency and communication with customers on all things from new drops to delays in production. A wonderful woman owned business that i will fan girl over to whoever will listen 🌟 🌟🌟🌟

7 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Very happy with my 3 items! :)

I bought 3 items from NOTL and I am very happy with everything. The purchase experience was great and I received my items quickly and in lovely packaging. One of the pieces was for my friend’s birthday and she absolutely loved her gold earrings. She wears them all the time! I would definitely purchase from NOTL again and I recommend this company! Thank you! :)

23 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Really love Neckontheline

Really love Neckontheline, I’ve tried every type of jewellery from here and none have tarnished or left green marks, even after wearing them in water. Really good quality for the price, would really recommend

1 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing quality Jewellery!!

My experience with this Jewellery brand is always fabulous!! The quality of the pieces is amazing- they last for such a long time without tarnishing, making them the perfect accessory or gift for a friend. I love wearing gold jewellery but finding affordable earrings and necklaces that I can wear everywhere is very hard, so this has been the perfect brand for me as the jewellery lasts so long and looks exactly how I bought it despite being two weeks or two years old!! I would definitely recommend neckontheline to all!!

10 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Happy!!

I have bought a necklace and a pair of earings from this company and i completely love them. I wear them in the shower, and in the sea and have never seen anything wrong with them!
Would recommend buying as it is worth it.

15 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Can't be beat!

Quite surprised at some of the negative reviews as I don't feel they are a true representation of the brand. The quality and style is unmatched for the value! Unique pieces many other companies try to replicate but NOTL is the real OG! Would recommend to anyone!

7 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Great jewellery

Amazing brand, the prices are just right for the quality of their products. I recently brought their Carlotta hoops and a lucky dip bag and it did not disappoint!

1 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Broken necklaces within a week

Broken necklaces within a week, emailed for a refund / replacements. Joanna seemed apologetic and offered a replacements. Now I am getting ignored by Joanna. Absolutely shocking. DO NOT BUY the goods are not the best quality and the service is awful

12 maggio 2024
Non scritta su invito
Valutata 2 stelle su 5

Disappointing quality

I'm really disappointed to be writing this review. Over the last few years, I have ordered from NOTL multiple times and raved about them to my friends and family loads! The quality was amazing; the jewellery never rusted or broke. For the price, it was incredible value for money and they were my favourite jewellery brand. I even bought sets for presents for my friends.

However, the last order I placed just before Christmas changed my opinion. When I received my order, the bracelet broke within the first 3 days of wear. Initially, I assumed this was a faulty product and emailed asking for a replacement/repair. The owner was keen to send me one, however it was never received. I'm unsure if it was lost in the Christmas postage, so emailed to express my concerns. When I asked them to track the parcel they explained it was sent in a letter with a stamp, so they couldn't. They agreed to send another replacement through but again it never came. Since then my emails went un-replied and I honestly didn't have the time to continue hounding them for a response during my university exam season.

I understand postal issues are not a business's fault, however, I found the process extremely frustrating and struggled to communicate with the team throughout this. On multiple occasions, I was left for weeks without clear communication and had to email multiple times to get a response. To this day, this still hasn't been resolved with a replacement bracelet or a refund.

I'm disheartened to say I will not be ordering from NOTL again, due to the lack of communication and decrease in jewellery quality.

2 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Absolutely love my necklaces!

Absolutely love my necklaces!

They came quickly and were packaged beautifully, the quality is amazing and I have been wearing them daily since I got them 😍 will definitely be ordering from here again.

9 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

I bought a 70£ mystery box - I wish I hadn't!

I bought a 70£ mystery box, which I guess was a bit of a gamble...it didn't really pay off. There were maybe one or two items in there worth wearing, but the rest was pretty awful and tacky looking. Think cheap as chips diamante.

Quality wise, it is nowhere near the quality I expected from the prices on their website. Cheap bubble chains, the gold plating already wearing off on certain items. I would not order from here again. I don't expect I can get a refund because the items were a 'mystery'...

16 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

My go-to jewellery for YEARS <3

I’ve been shopping with Neck on the Line for years. I wear the first necklace I bought from them every day and it’s still just as beautiful as when I got it.
Great quality and beautiful designs. The gold plating lasts for AGES and leaves a great finish and sophistication to the jewellery.
Their pearl pieces and delicate necklaces are my favourite.
For more unique pieces - NOTL Studio is the place to check out.

10 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

SIMPLY PERFECT

I'm so in love with all the times I've bought from this site. The item's high quality and the dealer's reliability made me fall in love with them.

Thank you very much..

10 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

10/10 I'm someone who is constantly…

10/10 I'm someone who is constantly buying new, cheap hoops that only last a couple of months before they start turning my ears green. THESE ARE AMAZING!!! I rarely take these hoops out, I shower with them in and I've sat in a hot tub for hours with them in. Zero discoloration to the actual hoops and zero green painful ears. I won't bother with any other company now. Great product and great service.

10 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

if you’re thinking about it. Do it!!

I got a personalised necklace and I found the whole process really easy. There was loads of Inso pictures so that I knew what each letter would look like and I was able to compile the custom name that I wanted. Products dispatched and arrived extremely quick and was in a very cute package with a little dust proof bag which I didn’t expect to come and I just thought the whole process and experience was really nice. It’s a brand that me and my friends talk about all the time and I loved to purchase from this company and will continue to purchase from here. Makes it extra special that everything is handmade and is a local company to myself😘

10 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

My go to for jewellery

Always great products and well priced. I bought the Hallie necklace recently and get lots of compliments on it. A few of my friends also shop at NOTL and love all their pieces too

26 gennaio 2024
Non scritta su invito

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