MyPersonalisedCase Recensioni 

347
TrustScore 3 su 5

3,2

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Leggi di più

Valutata 1 stelle su 5

Ordered a case. The top doesn’t have a full piece of plastic. Doesn’t show this on any photos on the page. Doesn’t show it on the design page. Page is in English part... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered a case for Zflip 7. Its a very difficult type of case to buy, most custom case makers dont make it. Product was made to a high quality and good standard. Having read some of the reviews... Leggi di più

Valutata 1 stelle su 5

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori per cellulari

Scritti dall'azienda

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

347 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 94% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,2

Tutte le recensioni

(347)

52 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Not massively happy with my case

Not massively happy with my case. First of all the company is based in the Netherlands and delivery is slow. Having a .co.uk address is rather misleading. When the case arrived I was pleasantly surprised by the initial quality. The print quality was excellent hence why the review has two stars. However it was very tight fitting it to my phone, which was the correct model. When I had to take it off to apply a screen protector it was so hard to get off that it snapped in half around the camera. I won't order from this company again and will reorder my case from Boots.

2 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

Be very aware of delivery times!

Be very aware of delivery times!
Nowhere on the website does it mention that this company isn’t based in the uk.
After finding out that it’s approx a 2 week delivery time my daughters b-day present will now not arrive on time.
Not happy,will not be using this company again 😡

24 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

Poor quality, not recommended

The cases are a lot more flimsy than described, not good quality plastic and very thin. Photo on both is also poor quality. Appreciate they can’t be sent back and refunded as they’re personalised but won’t be using them.

17 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

Wish I’d read reviews before ordering…

Wish I’d read reviews before ordering from here. I ordered a personalised case for my phone at the start of January, and I’d love to blame Royal Mail strikes for the delay, but I’ve received 3 different emails from this company each time to say there has been a delay and my case hasn’t even been shipped yet. They give me a new date for shipping but the day before that date comes I just receive another delay email. This was due to arrive 2 weeks ago, but 3 delay emails later and I’m still waiting. The next date they have given for shipping is over a month from when I ordered, and I can probably bet on the fact I’ll get another delay email. Avoid like the plague, this is actually embarrassing customer service and I don’t know how a company can make that many false promises to so many different customers and still be running.

4 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

AVOID! Charged us twice - will not refund!

We placed an order with them which we were told was cancelled as the payment failed and we'd need to re-order. Which we did. But the payment has been taken on the cancelled order and they will not refund, despite initially telling us they would refund it. They have now decided not to refund so we are £40 out of pocket. I have asked the bank to look into this now as the company will not help.

28 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

I really pray that future customers…

I really pray that future customers google this company before using them. I regret buying from them so much.

I was meant to receive my product 3 weeks ago, they just told me I have to wait 10 more days. It was meant to be a Christmas gift.

No sympathy or compensation whatsoever. Awful customer services

16 gennaio 2023
Non scritta su invito
Logo di MyPersonalisedCase

Risposta di MyPersonalisedCase

Hi Jay,

We're sorry your order is delayed. If you order has not been delivered on the given date we'll refund you the shipping costs, and if it never shows up we'll send you a new one or a refund, you choose!
Should you have any other questions, please reply to the last email you received from our support team.

Thank you!

MyPersonalisedCase Team

Valutata 2 stelle su 5

Was OK

Was OK. Took ages to arrive and when it did come there a smudge accross the bottom left photo. Wouldn't bother returning too much hassle but wouldn't order again.

16 dicembre 2022
Non scritta su invito
Logo di MyPersonalisedCase

Risposta di MyPersonalisedCase

Hi Cher,

If your case is damaged please make sure to contact us by using the contact form in the helpcenter, we'll send you a new one at no extra cost. Also, there's no need to return the damaged one you received, so no hassle!

Thank you for your understanding!

MyPersonalisedCase Team

Valutata 4 stelle su 5

A Christmas present

The case I ordered was a Christmas present for my wife. It arrived in time and as I expected it to be and my wife was pleased with it. However, there was no gift wrap option.

20 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Case never arrived

Case never arrived. Avoid

2 dicembre 2022
Non scritta su invito
Logo di MyPersonalisedCase

Risposta di MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Valutata 1 stelle su 5

Item not received.

12 dicembre 2022
Non scritta su invito
Logo di MyPersonalisedCase

Risposta di MyPersonalisedCase

Hello,

We're sorry to hear your order is not delivered yet, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Valutata 1 stelle su 5

Ordered on 5th Dec and still not…

Ordered on 5th Dec and still not arrived by 23rd Dec rubbish.

23 dicembre 2022
Non scritta su invito
Logo di MyPersonalisedCase

Risposta di MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.

Thank you!

MyPersonalisedCase Team

Valutata 1 stelle su 5

Can’t comment as I still have not…

Can’t comment as I still have not received the item

21 novembre 2022
Non scritta su invito
Logo di MyPersonalisedCase

Risposta di MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, we'd love to help you out! To do so, please contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Valutata 1 stelle su 5

Beware of this company....I made an…

Beware of this company....I made an order on the 6th December, I still have not received my item. I have emailed them but had no response. I am unable to leave a review on the website conveniently. All my other post seemed to have arrived on time. Be very cautious ordering!!!

23 dicembre 2022
Non scritta su invito
Logo di MyPersonalisedCase

Risposta di MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center and our support team will look further into this and offer you a solution.

Thank you!

MyPersonalisedCase Team

Valutata 5 stelle su 5

Great customer service

Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived within two days.Very happy with my purchase.l absolutely love my new phone case .

22 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Item Never arrived.

21 dicembre 2022
Non scritta su invito
Logo di MyPersonalisedCase

Risposta di MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

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