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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had a great experience and got two products that I had a tricky time finding at other stores/shops! The little note I got was so cute and sweet to receive alongside my order. The items I ordered wer... Leggi di più

Valutata 5 stelle su 5

I've never had an issue with this supplier. I'm allways very happy with my purchases. Yes, the shipping sometimes can take a little longer than other websites but that doesn't bother me. Maybe the com... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love the fact that Queenie sends little personalised notes with each order. It’s such a thoughtful touch, she even remembered me asking about the product and noted that. Overall, delivery was made f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered some hair colouring dyes (Hello Bubble) and pimple patches. Was pleasantly surprised by the level of attention to detail and the quality of products and service. I had a fast and warm... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti di bellezza e per il benessere

Scritti dall'azienda

MyKStyle brings the latest (and best!) skincare and makeup products from South Korea right to your doorstep. We strive to make Korean Beauty easy and simple, so you can find the products that suit you best :)


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

124 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(124)

45 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Placed my order 2762

Placed my order 2762

7th June and still not received item. Can’t get through to anyone at customer service and want a refund

7 giugno 2024
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Risposta di MYKSTYLE UK

hi lovely, sorry for the delay! we replied to your message earlier this week :) please check your email for our reply x

Valutata 5 stelle su 5

Highly reliable and high quality products

Ive had an amazing experience, it was my first time and I will definitely order from them again.
They were prompt with updating me on shipping details and I've had previous troubles with other websites with fake replicas of Korean skincare brands but I can confirm that they sell original brands of high quality and authentication.
Their freebies and lovely note made my day, thank you MYKSTYLE <3

15 giugno 2024
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Risposta di MYKSTYLE UK

thank you so much for taking the time to leave us such glowing feedback lovely - much appreciated <3

Valutata 4 stelle su 5

The packaging is really nice and order…

The packaging is really nice and order arrived in a week!! Definitely recommend 🥰 and yes, I’m on my way to order another product 🥰🥰

15 giugno 2024
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Risposta di MYKSTYLE UK

eek can't wait for you to receive your next order lovely, thank you for taking the time to leave us a review x

Valutata 5 stelle su 5

Have ordered from this website twice…

Have ordered from this website twice now and have recieved excellent customer care. Items are dispatched promptly and I recieved great communication from them when I used their webchat. Will definitely be back to purchase more items.

14 giugno 2024
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Risposta di MYKSTYLE UK

thank you so much for the feedback lovely! I'm so glad we could help with your queries and hope you're loving your new K-beauty items x

Valutata 1 stelle su 5

Do not use

I've been waiting for my order 2642 for over a month. I've emailed twice, left a message on their website chat and Instagram DM and had no response. Terrible.

14 giugno 2024
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Risposta di MYKSTYLE UK

hi lovely, we're so sorry for the delay in your order. we sent out a reply to your website chat yesterday and again this morning 10-15 minutes after you messaged

thank you for your feedback and we hope you're happy with the resolution to your order. please let us know if there's anything else we can do to help :)

Valutata 1 stelle su 5

Waiting 5 weeks, no order or response to emails!

Ordered a product 5 weeks ago, lo and behold, no item! Order number 2647. No response to emails either! Wish I'd seen all these reviews before I ordered!

6 maggio 2024
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Risposta di MYKSTYLE UK

hi lovely, really sorry for the delay, we responded to your email from Friday this morning :)

Valutata 1 stelle su 5

Missing Product and No Reply

I ordered a product on April 26. A couple of days later I received an email saying they don't actually have the product in stock but that it would be restocked in two weeks and they would send it over.

It has been more than a month and I have already emailed twice asking for an explanation and they still haven't answered.

26 aprile 2024
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Risposta di MYKSTYLE UK

hi lovely, i'm so sorry for the delay. please check our email from earlier today for our response. we hope you're satisfied with our resolution! if not, the fastest way to reach us is through our web chat :)

Valutata 1 stelle su 5

I placed an order on the 17th May

I placed an order on the 17th May, and whenever I try to track my order it says it has not been dispatched. I would like to have some form of communication to let me know what is happening. It’s better to keep a customer informed than to leave them with no information at all. What is happening with my order?

25 maggio 2024
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Risposta di MYKSTYLE UK

hi lovely, we're so sorry for the delay, please check your email for our update and let us know if there's anything else we can do to help! :)

Valutata 1 stelle su 5

I’ve ordered and it’s been two weeks…

I’ve ordered and it’s been two weeks and no response. I’ve written to them and spoke online but no response.

Please I want a refund or my product.
Order number:2657

9 maggio 2024
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Risposta di MYKSTYLE UK

hi there, really sorry we have been away on holiday and have just come back today. we have just replied to your query via email and appreciate your patience :)

Valutata 1 stelle su 5

I made an order on the 5th of May

I made an order on the 5th of May, 2024 and was told it will be delivered on the 9th of May, 2024. And since then there has been no update on my package. I sent email to the company but no response. My order number is #2635, if the order won’t be sent please refund me.

13 maggio 2024
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Risposta di MYKSTYLE UK

hi there, we apolgise for the delay in response as we were away on holiday. we hope you are satisfied with the resolution. please let us know if there's anything else we can do to help :)

Valutata 1 stelle su 5

Une catastrophe !!

Une catastrophe !!! J'ai acheté un objet chez eux, qui est sous garantie. Il ne fonctionne plus. J'ai pris contact avec eux à plusieurs reprises, personne ne répond. J'avais d'ailleurs été obligée de les menacer avec le service contentieux de PayPal au moment de l'achat ! Ça commençait déjà très mal.Une horreur , à bannir

13 maggio 2024
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Risposta di MYKSTYLE UK

hi lovely, we apologise for the late reply as we have been away on holiday. please check your email for our response. we hope to help you resolve your issue soon!

Valutata 1 stelle su 5

Missing package

Missing package
I’ve tried to contact this store several times, but I don’t know anything of my order yet, It’s been a long time since I ordered.

4 maggio 2024
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Risposta di MYKSTYLE UK

hi lovely, we've messaged you via web chat and we're really sorry for the delay in the delivery of your order and will be chasing this up separately with the courier. we hope you are satisfied with the resolution. please let us know if there's anything else we can do to help :)

Valutata 2 stelle su 5

Missing product & no acknowledgment of refund request

I brought a few items from this seller, at first they were great, even sent free masks and samples.

However, my latest order they didn’t tell me that a product I ordered was out of stock. I didn’t notice the product was missing because there was no manifest in my order, I was also a little taken back that the products didn’t have any packaging too, though this does happen sometimes.

I had to reach out to them to tell them I was missing a product, they replied a couple of days later telling me the product is out is stock and that it wouldn’t be in stock for two weeks. They kindly offered a 10% discount, but in this time I would totally run out of my product. So I asked for a refund.

It’s been a little over a week, no acknowledgement from the business of my requested refund, no apology for the inconvenience either. No refund either.

I unfortunately will not be using this business again to order my products.

25 marzo 2024
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Risposta di MYKSTYLE UK

hi lovely, thank you for taking the time to leave us feedback - we really value it! we sincerely apologise for your experience and hope you are now satisifed with the resolution we have offered you. please let us know if there's anything else we can do to ensure your satisfaction.

Queenie from MYKSTYLE x

Valutata 5 stelle su 5

Perfect

Really nice shop, i got some present and a very cute note from the owner which was very heartwarming

2 marzo 2024
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Risposta di MYKSTYLE UK

hi lovely, thank you for leaving such a sweet review for us - we really appreciate your support for MYKSTYLE and hope you're enjoying your new cushion! :)

Valutata 5 stelle su 5

Amazing as always.

I have ordered from this company many times- 0 issues. Products always arrives well packaged! Love the freebies you get inside, means I’ve been able to try and love new things. My monthly order is always the Mediheal toner pads, such a staple. 100% recommend trying for problem skin.

1 marzo 2024
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Risposta di MYKSTYLE UK

thank you for the lovely review Olivia, we really appreciate your support for MYKSTYLE and can't wait to send out your next batch of free samples :)

Queenie from MYKSTYLE

Valutata 4 stelle su 5

Love my products

Love my products! It arrived fast. Liked the thank you letter they me especially and I’m thankful for the free samples too!

I’m already eyeing on some new things in store!

1 marzo 2024
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Logo di MYKSTYLE UK

Risposta di MYKSTYLE UK

hi lovely, thank you so much for taking the time to leave a review - we really appreciate your support for our small business and hope you're enjoying your new products :)

Queenie from MYKSTYLE

Valutata 1 stelle su 5

Scam

Placed an order on the 5th og february and now on the 20th I have yet to receive an e-mail confirming shipment of my order. I have tried to contact them through their online chat but don’t get a responce. They have however withdrawn the money from my bank.
I am afraid that I will never receive my order.

20 febbraio 2024
Non scritta su invito
Logo di MYKSTYLE UK

Risposta di MYKSTYLE UK

hi there, thank you for reaching out to us. we apologise for the delay with your order and hope you are satisfied with the resolution. please let us know if there's anything else we can help you with :)

Queenie from MYKSTYLE

Valutata 1 stelle su 5

Where is my order?

I ordered on 21/12/13 and it’s now 19/02/24, I’ve not gotten any further updates about my purchase, contacting this company is next to impossible and you’re promised a response in 24 hours on their live chat bubble; but I’ve not had any responses.
My order number is 2128, I just want a full refund at this point. Can someone at mykstyle please help?!
I would strongly recommend that you get better customer service, provide an email address, train your staff on how to respond and when to respond.

21 dicembre 2023
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Logo di MYKSTYLE UK

Risposta di MYKSTYLE UK

thank you so much for your review and for reaching out to us - we appreciate your feedback and apologise for the mistake with your order. we hope you are satisfied with the resolution we've provided for you.

Queenie from MYKSTYLE x

Valutata 2 stelle su 5

Bad communication + no product yet

Bought a item that said it was in stock and would ship in the next 2 days - I bought the item on the 4th of february, didn’t hear back from them until the 9th when they told me it wasn’t in stock they offered to change the order (did not offer a refund) I asked how long it would take to come but they haven’t answered me. I still might be able to get the item but either way their costumer service should be much better and they should make an effort to communicate with their customers

11 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Resolution

I ordered from here and unfortunately received the wrong product however, they did resolve this for me and were very apologetic! Big thank you to the person I chatted with over the live chat! I shall be ordering from them again!! :)

31 gennaio 2024
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Logo di MYKSTYLE UK

Risposta di MYKSTYLE UK

hi there, thank you so much for taking the time to leave feedback for us - we really appreciate it and are so happy to hear your issue was resolved quickly :)

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