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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Avoid this scamming company. Poor quality faulty items that never get replaced or refunded. The customre service are scammers who will be replying and giving false dates for replacements, then pretend... Leggi di più

Valutata 5 stelle su 5

Bought the Chesterfield Buttoned Fabric Upholstered Low Headboard with Kids Ottoman Storage Bed Base, was very pleased when it arrived. It took about 4 weeks to arrive which is fantastic as it’s all... Leggi di più

Valutata 1 stelle su 5

Terrible communication. I ordered my daughters bed on 28th July and I've still not recived anything. Phone number never works and whatsapp takes days or weeks for response. I was finally told on Sept... Leggi di più

Valutata 5 stelle su 5

Great communication, extremely happy with both beds very well made and sturdy, bonus that the ottoman beds base was already built and all put together only had to attach headboard to base which made i... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per bambini
  2. anche in
  3. Mobilificio
  4. Negozio di letti
  5. Negozio di materassi
  6. Negozio di mobili per camere da letto

Scritti dall'azienda

MyChildsRoom is a UK-based specialist in made-to-order bedroom products for children and families. We design and supply a carefully selected range of beds, including ottoman beds, divan beds, bunk beds, headboards, mattresses, and ottoman storage boxes, with a strong focus on safety, durability, and practical design for everyday family use. We specialise in 2ft6 small single and 3ft single beds, making us a popular choice for children’s bedrooms, smaller spaces, and growing families. Many of our products are made to order, allowing customers to choose from a wide range of fabrics, colours, and finishes. This bespoke approach means each item is produced specifically for the customer rather than taken from stock, helping families create bedroom solutions that suit both their space and style. Why choose made-to-order? Made-to-order production allows for greater choice, improved quality control, and products that are built with long-term use in mind. Because items are manufactured individually, production and delivery times can vary depending on the product and level of customisation selected. We provide clear and realistic delivery information at the point of ordering and encourage customers to review this carefully before purchase. We understand that ordering a bed online—especially for a child—is an important decision. Our team is available to assist with product queries, sizing, fabric choices, and delivery expectations both before and after an order is placed. Customer communication and aftercare are central to how we operate, and we value customer feedback as a key part of continually improving our service. Our aim is to provide thoughtfully made bedroom products, honest communication, and a reassuring experience for every family that chooses MyChildsRoom.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

258 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 43% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,9

Tutte le recensioni

(258)

46 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Hard work

I ordered an ottoman bed in February, the first issue was that I was told (post sale) that I would have to pay a postcode surcharge for delivery. This was not added before I checked out, my order confirmation showed free delivery - so that was extremely annoying.
2 MONTHS LATER I still had not received said bed nor had I had any response to my communications as to when it might be coming. I wrote my initial (negative) review on TrustPilot and was VERY promptly contacted by the owner with lots of assurances this was not a normal occurrence and it would be dealt with immediately. I gave him the benefit of the doubt, removed my review, and was promised free upgrades of removal of delivery surcharge, delivery to the room, assembly and a partial refund. The bed finally did come but the delivery chap left it in my hallway, leaving us to manoeuvre it to the required room and fit the headboard ourselves. I complained to the company, again, and was told that the courier was at fault and that I would be further reimbursed for the inconvenience. Having gone back and forth with the company for another month and a half I am still not in receipt of either of the refunds aforementioned. I am entirely bored of the whole frustrating thing. I would avoid using this company in the future for sure, not worth the hassle over 4 months just to get a bed.

(Two days later, edited to add.. )
Once again prompt response from the company having submitted THIS review...
FINALLY the refunded payment has been received after going to and fro for far too long. Glad it's done now as that was a stupid amount of unnecessary stress that could've been entirely avoidable.

16 giugno 2024
Non scritta su invito
Logo di Mychildsroom

Risposta di Mychildsroom

Hi we are really sorry to hear about your experience — this is not the standard we aim for. We apologise for the inconvenience caused. We would like to make this right. Please email us at mychildsroom@outlook.com so we can investigate and resolve this as quickly as possible.

Valutata 5 stelle su 5

Fantastic company

Fantastic company, fantastic beds. I can’t recommend these guys enough. The delivery driver was also very friendly and helpful. 5 stars from us.

24 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic for my single room

Took just over a month to be delivered so do not be alarmed by the timing as I was. The men were very helpful and one in particular helped me put the bed together hours after it was delivered through the phone. That eased my worries as he gave me step by step directions. The bed is amazing, quality is great as I’ve had it for a couple weeks now. Would recommend to any one of any age as I myself am not a child.

30 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Lovely bed

Lovely bed, beautifully made and my daughter loves it. The mattress is also perfect so far. I told them I would be at work on the day they wanted to deliver so they delivered later on in the evening for me which was appreciated. Great service overall, thank you 😊

16 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Beautiful bed for my daughter’s…

Beautiful bed for my daughter’s bedroom, customer service was great they kept in contact the whole way through sending fabric samples and keeping me up to date with delivery schedule. Will be ordering from them again when we do my other daughters bedroom.

22 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing service and quality of bed

From before ordering, inquiring, to placing an order and through to delivery communication was 5 star. I wanted a faster delivery than the normal wait time and they tried their best to accommodate that. Really pleased with the service and very happy with the bed. Loving the ample storage space and convenience of a side lift ottamen due to layout of room. A nice sturdy bed. Will definitely be using in future again. Can’t fault service or bed.

9 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Bed frame was exactly what I was looking for, delivery was a bit longer then expected however they was very helpful in letting us know when it will arrive and kept us up to date

2 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Beds delivered as expected on day…

Beds delivered as expected on day arranged previously, delivery was prompt, polite - courteous so we were delighted. Delivery men couldn't do enough, great to see the goods being properly cared for from start to finish, well done..

27 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Gorgeous ottoman single bed for our…

Gorgeous ottoman single bed for our daughter, really good quality & price during a special offer. Lovely colour & fabric, 100% happy with it.
Service was amazing, great communication and no problems with delivery, they went above & beyond making sure we were happy with the time even helping out with getting the bed in the house to suit our needs.
We would definitely buy again & recommend with confidence.

23 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Ordered my little girl a bed she loves…

Ordered my little girl a bed she loves it, loads of room under for storage!! They sent the samples out really fast and answered all calls and questions regarding delivery.. would recommend this company for your beds 🙌🏻

25 aprile 2024
Non scritta su invito

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