Movida Recensioni 

Wir hatten 2 Wochen ein Auto in Faro gemietet. Nun bekommen wir unsere Versicherungs-Selbstbeteildigung und die vorab bezahlte "Autobahnmaut" nicht zurück. Ganz schreckliche Geschäftspraktiken.

Venho registrar minha profunda insatisfação com a experiência que tive recentemente com a Movida.

Minha devolução estava programada para às 21h30, porém, considerando as 3 horas de cortesia oferecidas pela própria empresa, retornei à unidade por volta das 23h30. Para minha surpresa, a loja já estava fechada, impossibilitando a entrega do veículo.

Retornei no dia seguinte, logo cedo, para esclarecer o ocorrido. Entretanto, ao explicar a situação à atendente, fui tratado com total falta de cordialidade e profissionalismo. A colaboradora mal me ouviu, mal olhou para mim, e imediatamente começou a falar sobre valores extras, sem sequer tentar entender o contexto.

Além disso, respondeu em tom arrogante, dizendo:

“A loja fecha às 22h. VOCÊ NÃO LÊ CONTRATO? VOCÊ VAI TER QUE PAGAR OUTRA DIÁRIA.”

Essa postura é absolutamente inaceitável. Fui tratado com descaso, sem empatia e sem a mínima disposição em analisar o que realmente ocorreu. Ressalto que retornei dentro do período de cortesia informado, e ainda assim encontrei a unidade fechada.

Solicito que o caso seja analisado com seriedade, que seja revista a cobrança indevida de outra diária e que providências sejam tomadas quanto à conduta da colaboradora, para que outros clientes não enfrentem a mesma situação.

Can’t recommend Movida/Drive on Holidays car rental highly enough!
Sincerest thanks to their exceptional, friendly staff! 🫶
Collected and dropped off at P4 car park by their orange van.
Depot is a 2 minute journey. Spotless and staffed by fantastic people!
Hassle free car collection.
€70 refundable(depending on actual costs) deposit for toll fees and (comparatively, very reasonable) €1100 refundable deposit for damage.
Absolutely no hassle over excess insurance cover which was already purchased through the booking company as didn’t know cost of this with Movida.
Car had lot of minor damage due to lots of, obviously uncaring, drivers over its 40k kms lifetime but nothing noteworthy.
Drop off was also an absolute pleasure.
Given everything, I’m pretty embarrassed that the 16 car hire of a Fiat 500 was only £50! 🙈
Lot of unwarranted complaints caused by hirers not reading beforehand what they need to provide when hiring a car - especially a physical credit card! 🤦‍♂️

Extremely Disappointing Experience

I had a terrible experience with Movida SP-Brazil and would not recommend this company to anyone. I booked a rental car in advance with a pickup time of 8:00 am. There was no information anywhere in the booking terms or confirmation stating that the pickup time was strict or that the car would be cancelled if I arrived slightly later.

I arrived around 9:00 am, and instead of being flexible or helpful, the staff refused to release the car, claiming I was “late.” They showed no willingness to assist or offer a solution, even though I had already paid in full.

To make things worse, they refused to accept responsibility and tried to justify it with terms that were never shown at the time of booking. In the end, I paid for a service that I never received, simply because of poor communication and lack of transparency.

Overall, Movida demonstrated terrible customer service, zero flexibility, and misleading booking practices. I will not be renting from them again, and I strongly advise others to be cautious.

Acabamos de sair da loja totalmente desacreditados. Meu marido fez uma reserva ontem com retirada para hoje às 12h. A atendente no momento, informou que poderíamos tirar até antes desse horário. Chegamos um pouco antes do horário informado e a loja estava lotada, clientes reclamando do atendimento e a retirada de senha uma bagunça. Trabalhamos na parte da manhã e meu marido tinha tempo de estrada para chegar em seu compromisso fora da cidade. Quando deu 12h30 reclamou para um funcionário que disse que o carro estava chegando e que a demora era porque estava lavando. As 13h40 o carro aparece sendo dirigido por um funcionário sinalizando que o carro estava ok. 13h50 reclamamos mais uma vez e a desculpa era que o carro estava em vistoria. Pedi para chamar a gerente da loja para conversar sobre o problema e fazer uma reclamação formal, o funcionário sem dar importância para o que estava acontecendo disse que ela não me atenderia porque estava ocupada e que eu deveria esperar. Saímos de lá sem um pedido de desculpas, sem o carro porque ele deve estar em vistoria até agora e meu marido sem poder ir ao seu compromisso, pois estava com atraso de quase uma hora, porque mesmo que o carro fosse liberado, ainda teríamos que fazer todo o tramite de pagamento e cadastro, ou seja, passaria muito mais tempo para que conseguíssemos sair dali.

AVOID
Booked car rental through EasyJet and paid fully comprehensive insurance. Only to get to Lisbon and have this insurance declined saying theirs was the only option at 5 times the cost along with 2000€ upfront excess, also toll cover, vandalism cover etc.
Worst car rental experience I’ve ever experienced.

Web check in doesn’t work. When clicking the link you are taken to a blank page

The shuddlebus driver was driving outright dangerously and way too fast.

Waiting time was more than 1 hour. Less than half the counters were open.

It costs extra to return the car after 20:30 although they market themselves as an airport car rental company

When receiving the car the petrol tank was only half full.

Be aware they ask you “have you used us before?”
I said no and got mugged into signing for Vandalism coverage? Which we were led to believe was returnable,however they took the money almost immediately
After contacting Zest Auto who we rented from in England and many phone calls later, we managed to get the Vandalism cover taken off
We were told to come to the office at Faro for a refund for the days we had left
When we got there Pedro was the only person I would say who was helpful, but when I said do you want my card to refund the money he said no I can do it without it! Why didn’t someone tell me the first time I phoned? I could have saved myself time and money
Yes I got some of the money back, but I do believe Zest Autos should warn people about this company
They also charge you €70 just in case you use the toll road,most other companies charge €20 , although now I believe some do not charge at all as the A22 is now free

PORTUGAL ------
A FUIR... Prix annoncé très attractifs, mais les conditions pour les obtenir sont INSURMONTABLES. J'ai réservé une Peugeot 3008, et pour cette voiture, il demandaient deux cautions de 3750€, de deux cartes de CRÉDIT (attention, pas carte de Débit) à mon PROPRE NOM (même pas la carte de ma femme). Qui aujourd'hui, possède et voyage avec deux cartes de CRÉDIT? et combien ont des limites de cette valeur?
Bref... dans la plupart des cas, vous vous retrouverez pris en otage et devrez payer l'assurance "maison" très cher qui vous donne le droit de laisser une caution plus basse avec une carte de DÉBIT (ouf!).

Foi uma experiência incrível e maravilhosa.

Péssima experiência.
Usam artimanhas que deixam as pessoas encurraladas entre a espada e a parede. Oferecem um preço atrativo na reserva online e, no balcão, no dia do levantamento do carro, para cada problema, surgem com propostas mais descabidas — e a pessoa acaba tendo que pagar valores muito mais altos ou fica desamparada, sem o carro e sem reembolso da reserva.
Precisam trabalhar com transparência!

Would give zero really if i could we picked a car up in Fortaleza everything fine we were travelling around to Prea the next day we left our overnight stay at a hotel at 12 afternoon and arrived at our pre booked apartment in Ilha Do Guijera at 2 pm . that week we received 2 tickets from Movida saying we were stopped by police in Fortaleza one at 5.35pm the other at 5.37pm on same day when we were 200 kms away we have absolute proof from the hotel a receipt we checked in at 1.58 we also have meta data as proof from our pics , they took money out of our account two payments £127.57 £127.49 . Silly mistake by them is saying police stopped us for driving under a suspended license how ridiculous if that were true they would not have let us take the car from Movida the night before and also the police would have arrested us and definitely taken the car away, absolute scam look out for this in Movida Fortaleza.Will book through another company next time , fraud coming from a big company like that is disgraceful if they want more money just increase your daily charge don’t do this to good people . We rang them they put phone down repeatedly on us luckily i booked through booking.com they are dealing with it now, almost ruined my holiday FRAUDULENT COMPANY .

La peor experiencia de todas, me inventaron multas de tránsito e hicieron cobros por ellas, no me han devuelto la fianza, me cobraron los peajes y ya los había pagado…después de dos semanas siguen con el tema de las multas y no te entregan nada oficial o algún fotoradar para mostrar las supuestas multas, solo un Word hechos e por ellos mismos, unos sin vergüenza

Empresa vende veículos com documentos com bloqueio judicial e em nome de terceiros estou com dois veículos um a 4 meses e outro a 40 dias nessa situação e vou tentar falar com eles , só msg repetida e nada de solucionar.

Booked a car at Lisbon, and at the rental they engaged in a hard sell of additional insurances to cover any exterior damage such as scratches - an additional €200. To remove the excess of €1,800 in the event of a claim we could pay another €200.
On return, we arrived at the rental before 8am and they wanted to charge an out of hours check-in fee, I proposed waiting in the car for a few minutes to avoid this, they then decided to waive it.
The 15 minute trip from accommodation meant a slightly less than full tank when we reached the rental and cost €32, most of which was an admin fee (€25). I Won't be using their services ever again.

Weer een voorbeeld van gangsterpraktijken … op een afgelegen site verplichten ze je van - hoewel verzekering vooraf afgesloten - nog een borg te stellen van 4400€ !!! Waarom doet niemand iets aan deze praktijken ..

🇵🇹 Portugiesisch
Fiquem longe desta locadora de veículos. Depois da devolução recebemos um e-mail dizendo que havia um dano nas rodas e nos enviaram uma foto com seis meses de idade. Eles esqueceram de remover o carimbo de data. Reclamamos disso e condenamos essa audácia, e agora achamos que é quase uma prática fraudulenta tentar cobrar novamente depois da locação. Estou curioso para ver o que ainda virá, mas de qualquer forma eles estão destruindo completamente a própria reputação. Já somos cuidadosos o suficiente e fazemos fotos ou vídeos do carro antes, mas quem é que pensa nas rodas, não é mesmo? De qualquer forma, eu não causei nenhum arranhão nem nada parecido. Achamos isso bastante ousado.
🇬🇧 Englisch
Stay away from this car rental company. After returning the car, we received an email claiming there was damage to the rims, and they sent us a photo that was already six months old. They forgot to remove the date stamp. We complained about this and condemned their audacity, and now we see it as an almost fraudulent scheme to demand extra money afterwards. I’m curious to see what else might come, but in any case they are completely ruining their reputation with this. People are already careful enough to take photos or a video of the car beforehand, but who would think about the rims, honestly? In any case, I didn’t cause any scratch or damage whatsoever. We find this pretty outrageous.
🇪🇸 Spanisch
Aléjense de esta empresa de alquiler de coches. Después de devolver el vehículo recibimos un correo electrónico diciendo que había un daño en las llantas, y nos enviaron una foto que tenía seis meses de antigüedad. Se olvidaron de borrar la marca de fecha. Reclamamos esto y condenamos tal descaro, y ahora lo vemos como una práctica casi fraudulenta para intentar cobrar dinero después. Tengo curiosidad por ver qué más pasará, pero en todo caso se están arruinando completamente la reputación. Ya uno es lo bastante cuidadoso como para hacer fotos o un vídeo del coche antes, pero ¿quién piensa en las llantas, por favor? En cualquier caso, yo no causé ningún rasguño ni daño alguno. Nos parece bastante atrevido.
🇩🇪 Deutsch
Finger weg von diesem Autovermieter! Nach der Rückgabe erhielten wir eine E-Mail mit dem Vorwurf, es gäbe einen Schaden an den Felgen – dazu schickte man uns ein Foto, das jedoch bereits sechs Monate alt war. Man hatte vergessen, den Datumsstempel zu entfernen. Wir haben das sofort reklamiert und die Dreistigkeit verurteilt, denn das wirkt wie eine fast schon betrügerische Masche, um nachträglich noch Geld zu verlangen. Ich bin gespannt, was noch kommen wird, aber eines ist sicher: Mit solchen Methoden ruinieren sie ihren Ruf völlig. Natürlich macht man schon vorab Fotos oder Videos vom Wagen, aber wer denkt schon extra an die Felgen? Jedenfalls habe ich keinerlei Kratzer oder Schäden verursacht. Wir finden das schlichtweg dreist.

Het bedrijf, samen met hun zuster/dochter bedrijf Drive On Holidays, hanteert oplichterspraktijken. Ze vragen een borg die een pak meer is (3.000,-€ - 4.000,- €) dan bij andere bedrijven en boven de standaardlimiet van de meeste credit cards.

Maar... ze bieden dan een alternatief aan: een borg van slechts 600,-€ maar je moet dan wel nog een extra verzekering nemen van méér dan 350,- €, ook al heb je reeds een verzekering bij je huurovereenkomst en is de huurprijs van de wagen voor 1 week nauwelijks 300,-€?!?!?

Je hebt als het ware geen keus omdat je anders bij het begin van je vakantie je credit card al zo goed hebt opgebruikt.

Pure scamming en ze verdienen daar dus dik aan, want de verzekering bij de huurovereenkomst zelf voor 1 week is maar 62,- € en dekt méér dan hun te nemen verzekering.

Pure gangster en maffia praktijken!

Rented SUV highest tier and when I arrived to get the car, they had only a HUYNDAI which I accepted. Once I got into the car, it was the most basic possible version of the car. Not even an original computer board, bluetooth or a beep for reverse. They refunded me 5% of part of the payment in the end which was ridiculous.

STAY AWAY

Cuando llegamos, la persona que se suponía debía recogernos brillaba por su ausencia. Según las instrucciones debía estar esperando dentro del aeropuerto al lado de una tienda y tuve que andar buscándola hasta que la encontré fuera del aeropuerto y encima me tuve que esperar que viniera el transfer.

Al llegar a la oficina, la situación fue aún peor: dos personas para una cola eterna de clientes desesperados, y nosotros ahí, sudando la gota gorda durante más de 30 minutos sin que a nadie pareciera importarle. El ambiente era tan insoportable que parecía un horno.

Pero lo peor estaba por venir. Resulta que la fianza debía ser de 2.500 €, algo totalmente desproporcionado, y como no teníamos ese límite en la tarjeta, nos dejaron tirados sin ofrecer una sola alternativa real. Propusimos una solución razonable: 1.500 € con la tarjeta y 1.000 € en efectivo hasta el día siguiente. Pues no, se negaron en rotundo, sin el más mínimo intento de ayudar.

La única “solución” que nos daban era pagar 168 € adicionales por un seguro absurdo, cuando ya teníamos uno contratado. Una auténtica estafa encubierta, un abuso en toda regla.

El encargado, lejos de dar la cara, fue arrogante, borde y cero profesional. En ningún momento mostró empatía ni voluntad de resolver nada.

En resumen: un servicio nefasto, poco serio, nada flexible y claramente orientado a sacarle el dinero al cliente a cualquier precio. No recomendaría esta empresa ni a mi peor enemigo.