Good elpful response to phone calls about the product. Excellent response to delivery time once ordered from the actual supplier. Delivered quickly as promised. Helpful assembly. Also further call on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent experience. Kelly sorted out the order for us, and gave me all the info I needed quickly and efficiently. When the chair arrived the engineer spent a good 45mins fitting the chair to make su... Leggi di più
L'azienda ha risposto
Excellent service. Quick response and fast next day delivery with considered care and attention. Lovely delivery driver who efficiently put the bed together. Bed such a comfort for my recovery.
L'azienda ha risposto
The level of customer service is so very high and I felt so well taken care of! They answer questions thoroughly and quickly, always having time for customers. I needed help with the retu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- anche in
- Fornitore di apparecchiature mediche
- Fornitore di attrezzature per disabili
- Servizio di noleggio sedie a rotelle
Scritti dall'azienda
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Informazioni di contatto
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Regno Unito
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,7
Eccellente
447 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
mobility hire
The installations went perfectly and the engineer that arrived was very helpful and gave a full run down one the use of the products, i would recommend this company to anyone who needs mobility equipment.
7 luglio 2026
Risposta di Mobility Hire
Thank you for your great review! We are delighted to hear the installation went smoothly and that our engineer took the time to explain everything clearly. Providing this kind of service is important to us, so it is great to hear it made a positive difference.
If you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Try before you buy
From my initial conversation with Ashley, to delivery of two profile beds, Mobility Hire has been excellent.
Ashley, Victoria and Kelly have been amazing in helping to find the right beds to suit the needs of my parents.
The delivery driver was slightly delayed, but I received a call about that, and then a call to say what time he would arrive. He was polite, and set up the beds and explained everything to my Mum.
We decided to ‘try before you buy’ and will be buying at the end of the two week hire.
6 luglio 2026
Risposta di Mobility Hire
Thank you for such a fantastic review. We are delighted to hear that Ashley, Victoria and Kelly were able to help you find the right beds for your parents and make the whole process as straightforward as possible.
It's wonderful to hear that our 'Try Before You Buy' option gave you the confidence to make the right decision. We believe it's a great way to ensure the equipment is the perfect fit before making a purchase, and we're delighted you've decided to go ahead. We look forward to helping you complete the purchase and thank you for placing your trust in us. Many Thanks Mobility Hire :)
Amanda was so helpful and efficient and…
Amanda was so helpful and efficient and the bed arrived within 6 hours which was such a relief. Thank you. Great service.
27 giugno 2026
Risposta di Mobility Hire
Thank you for your really lovely review. We are so pleased Amanda was able to help and get everything arranged quickly for you. We know how important it can be to have equipment in place without delay, so we're delighted the bed was delivered within six hours and brought you some much-needed peace of mind.
We will be sure to pass your kind comments on to Amanda. Thank you again for choosing us, we really so appreciate it. Many Thanks Mobility Hire :)
Friendly and reliable customer service.
The friendly and reliable customer service make dealing with Mobility Hire a relaxing experience when most needed.
1 luglio 2026
Risposta di Mobility Hire
Thank you for your kind words. It's wonderful to hear that our friendly and reliable service helped make the process a little less stressful at a time when it was most needed.
Providing reassurance, alongside dependable equipment and support, is something we really pride ourselves on. We really do appreciate you taking the time to share your experience with us and others. Many Thanks Mobility Hire :)
Followed delivery instructions
Followed delivery instructions, scooter in good condition
25 giugno 2026
Risposta di Mobility Hire
Thank you so much for taking the time to leave us your review, we really do appreicate it. If you need anything in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Amazing customer care and products with a rapid response.
During a weekend when my Dad desperately needed a hospital bed I rang and spoke to someone straight away. I recieved an email at 10.30pm and a bed was being delivered by Sunday afternoon.
Everyone was so helpful including Amanda on the phone and the delivery driver Nigel. The bed was brilliant and Nigel assembled and familiarised us with its use, he helped us manoeuvre furniture to accommodate the bed.
Collection was easy too and we were kept up to date with the drivers arrival time.
I cannot speak highly enough of this company.
21 giugno 2026
Non scritta su invito
Risposta di Mobility Hire
Thank you so much for your incredibly kind review. Knowing we were able to help your dad at such an important time really means the world to us.
We are delighted Amanda and Nigel made such a positive impact and we will be sure to pass on your comments to them both. This is exactly the level of service we strive to provide our customers.
Thank you for placing your trust in us at such a difficult time and for taking the time to share your experience with us. Your recommendation means a great deal to the team. Many Thanks Mobility Hire :)
Expensive and unreasonable refund policy
OK - nothing wrong with the hoist or service. All good. My one star is reflective of 2 things. One is that they only let you hire for 2 week periods and we only needed the hoist for 24 hours. I can understand charging a premium for short term rental but I dont see why a vulnerable person, on already low income should be forced to pay so much. 2nd - the man using it is very disabled and there is no refund whatsoever if he was unable to use it due to ill health (without 14 days notice that is). This could be much more user friendly IMO. But if you want it for a couple weeks and not concerned about the refund policy, then fine.
See reply below from them - as is so often the case - few are willing to really consider feedback. They are charging excessively to vulnerable people with inflexible terms and coating it. It makes feedback kind of pointless. It is possible to genuinely consider feedback and wonder whether terms can change - which is the point - not to complain, which is pointless.
24 giugno 2026
Risposta di Mobility Hire
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with both the hoist and the service you received from us.
We completely understand your comments regarding the hire period and appreciate that in your circumstances, only needing the equipment for 24 hours can make the minimum hire feel expensive. Our minimum hire period helps cover the costs involved in delivering, collecting, cleaning, servicing, safety testing, and maintaining specialist equipment, regardless of how long it is used for. We always aim to provide a reliable and fully managed service while trying to keep our pricing as competitive as possible.
With regards to our cancellation policy, we do appreciate that changes in health can happen unexpectedly, particularly for those with complex medical conditions. Once equipment has been reserved and logistics arranged, it is often no longer available for other customers, which is why our terms include notice periods. That said, we do always try to be as understanding and flexible as possible where circumstances allow and we encourage customers to contact us if their situation changes.
Thank you again for your feedback. Reviews help us continue to review our policies and ensure we're providing the best possible service for our customers. Many Thanks Mobility Hire.
Great experience Higjhly recommend
Fantastic customer service ensuring the wheelchair I have hired is exactlyl what I need. The delivery man was really really knowledgeable and helpful too.
24 giugno 2026
Risposta di Mobility Hire
Thank you for your fantastic review and recommendation. We're so pleased to hear that our team helped you find the right wheelchair for your needs and that you received the support and advice you were looking for.
It's also wonderful to hear our delivery colleague's knowledge and helpfulness stood out. We'll be sure to pass your kind comments on to the team.
Thank you again for taking the time to share your experience—we're always here if you need us in the future. Many Thanks Mobility Hire :)
Everyone we spoke with was extremely…
Everyone we spoke with was extremely kind and helpful. The equipment is good quality and mobility hire managed to sort everything out for us really quickly.
22 giugno 2026
Risposta di Mobility Hire
Thank you for this lovely feedback, we really do appreciate you taking the time to let us know how we did. We are so pleased to hear everyone you spoke with was kind and helpful, and we were able to get everything arranged quickly for you.
We work hard to combine reliable, quality equipment with a responsive and suuportive service, so its wonderful to hear this was reflected in your experience. Should you need anything else please give us a call and we would be happy to help. Many Thanks Mobility Hire :)
Superb service from Mobility Hire
Superb service from Mobility Hire. A phone call on Friday afternoon, a bed delivered by 8.15 the next morning. Immediate kind response from a real person when you phone -unlike robots elsewhere. The man who delivered the bed was also super helpful, courteous and quick.
20 giugno 2026
Risposta di Mobility Hire
What a lovely review, thank you! We are delighted we could respond so quickly and get the bed delivered the very next morning for you.
We are especially pleased to hear that being able to speak directly with a member of our team made a difference. We know that in urgent situations, talking to a knowledgeable and caring person can be invaluable. It's also great to hear our delivery colleague provided the same level of helpful and courteous service.
Thank you for your kind words — we'll be sure to share them with the team. Should you need anything in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Equipment was ready and waiting when we arrived
Equipment was delivered on time - all ready for when we arrived.
Booking was fast and efficient over the phone and then email.
Parts of the hoists were cable tied for transportation - luckily I carry scissors.
19 giugno 2026
Risposta di Mobility Hire
Thank you for your feedback. We're pleased to hear the booking process was quick and efficient, and that the equipment was delivered on time and ready for your arrival.
We also appreciate your comment regarding the cable ties. We use these during transportation to keep components secure and protected in transit, but we understand it can be inconvenient if you don't have something suitable to remove them. We'll certainly take your feedback on board and feed this back to the team so we can continue to review and improve our customer experience.
Thank you again for choosing us, and we hope you had a great stay. Many Thanks Mobility Hire :)
Super choice
Super choice - just the ticker for a trip with mum, arrived when they said it would all in order.. thank you
17 giugno 2026
Risposta di Mobility Hire
Thank you for your lovely review. We're delighted the equipment was just what you needed for your trip with your mum and that everything arrived exactly as planned. We know how important it is to have reliable equipment when travelling, so it's great to hear everything went smoothly.
We hope you had a wonderful trip together, and thank you again for choosing us. Should you need anything again in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Very smooth service in delivery and…
Very smooth service in delivery and assembly of bed
17 giugno 2026
Risposta di Mobility Hire
Thank you for your feedback. We're pleased to hear everything went smoothly with the delivery and assembly of the bed. Our team works hard to make the process as straightforward and stress-free as possible, so it's great to know that was your experience.
We appreciate you taking the time to leave us a review. Many Thanks Mobility Hire :)
Absolutely lovely staff
Absolutely lovely staff. So much easier to speak to a human and make arrangements over the phone!
9 giugno 2026
Risposta di Mobility Hire
Thank you for leaving us your lovely feedback! We really do appreciate it. We know that when you're arranging mobility equipment, being able to speak directly to someone can make all the difference. We're delighted you found the team helpful and that the process was easier over the phone.
We’ll be sure to share your kind comments with the team. Many Thanks Mobility Hire :)
Great service when it matters most!
This company came to the rescue when it mattered most. An urgent same day delivery, fantastic, supportive, understanding customer service from Kelly and prompt delivery by Dan. Equipment clean, good as new. Thank you
15 giugno 2026
Risposta di Mobility Hire
Thank you for such a lovely review. We're so pleased we could help when you needed support most and that we were able to arrange a same-day delivery for you.
It is fantastic to hear that Kelly and Dan made such a positive impression. We'll be sure to pass your kind comments on to them both. We take great pride in providing clean, well-maintained equipment and responsive service, so it's fantastic to know this was reflected in your experience.
Thank you again for your feedback and for choosing us. Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Was incredible
8 giugno 2026
Risposta di Mobility Hire
What a fantastic comment - thank you! We really do appreciate it and we are so pleased you have had such a positive experience. Its a pleasure to help and if you need us again please do not hesitate to contact us. Many Thanks Mobility Hire :)
I hire a wheelchair with electric…
I hire a wheelchair with electric assistance for my summer holiday every year. This time delivery was not by a courier who just brought the wheelchair packed in a box, but in a small Mobility Hire van. The driver brought the wheelchair in and showed us how to set it up and use it. This was much appreciated.
12 giugno 2026
Risposta di Mobility Hire
Thank you for your review and for choosing us again for your holiday equipment hire. We're pleased to hear that the change to a direct delivery made a positive difference to your experience.
Being able to bring the wheelchair into your home, set it up, and demonstrate how everything works is something we feel adds real value and helps ensure you're confident using the equipment before you travel. We're glad this was appreciated and helped get your holiday off to a smooth start.
We hope you had a wonderful trip and look forward to helping you again next year. Many Thanks Mobility Hire :)
The equipment supplied was excellent…
The equipment supplied was excellent and perfect for download festival. It made our weekend experience so much better than it would have been if I'd stuck with crutches.
9 giugno 2026
Risposta di Mobility Hire
We're delighted to hear the equipment is such a good fit for Download Festival and is helping to make the weekend more enjoyable. Festivals can be really tough when you're relying on crutches, so it's fantastic to know the equipment is giving you greater comfort and freedom to enjoy the event.
Thanks for sharing your experience — we hope you have an amazing weekend (we are keeping our fingers crossed for sunshine for you!) and would be happy to help again for any future events or trips. Many Thanks Mobility Hire :)
Great service
Great service, scooter there ready for use and communication excellent. Very happy with service!
8 giugno 2026
Risposta di Mobility Hire
We're so pleased to hear everything was ready for you on arrival and that the communication throughout was clear and helpful. This is the service we work hard to provide all our customers.
Thank you for your kind words — we're delighted you were happy with the service and hope to assist you again in the future. Many Thanks Mobility Hire :)
It’s so hard to know what to do when…
It’s so hard to know what to do when caring for a loved one at home whose condition has deteriorated. Meg was kind, compassionate, and knew her stuff when I spoke to her. It’s an expensive thing, and the care given was amazing. The delivery and install was great, and aftercare questions and issues dealt with by lovely, well mannered clear people.
5 maggio 2026
Risposta di Mobility Hire
Thank you for such a heartfelt review. We know how overwhelming it can be when a loved one’s condition changes and decisions need to be made quickly, so it means a great deal to hear that Meg was able to provide the guidance, compassion, and reassurance you needed.
We're also pleased that the delivery, installation, and ongoing support lived up to those same standards. While specialist equipment and the service surrounding it can represent a significant investment, we work hard to ensure customers receive expert advice, responsive support, and a caring experience throughout.
We’ll be sure to pass your lovely comments on to Meg and the rest of the team. Thank you for trusting us during such an important time. If you need anything else in the furture please do not hesitate to contact us. Many Thanks Mobility Hire :)
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.