The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June. After more than 3 weeks, I had given up all hope of seein... Leggi di più
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Scopri cosa dicono le persone
Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune. His driving was erratic and uncomfortable. Custome... Leggi di più
L'azienda ha risposto
Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus te... Leggi di più
L'azienda ha risposto
After losing my mobile on the 200 bus on Saturday evening @ 7 45 I thought I would never see it again I tried ringing it several times to no avail, however on sunay morning Carol answered it and tol... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Informazioni di contatto
Wheatstone close , RH10 9UA, Crawley, Regno Unito
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Le persone hanno visualizzato anche
Use a train instead, metrobus needs closing down.
Use a train instead. In short, metro bus needs closing down and replacing with a company that can provide a service. I feel nothing but hatred for metrobus as its a waste of time and will ruin your journey.

Risposta di METROBUS
Excellent cheerful driver
Excellent cheerful driver - every time I use the Metro 23 to Worthing or return visit. Her name is Ella.

Risposta di METROBUS
Happy to get my lost item (metro bus)
I had lost my laptop on the metro bus. The efficient support team very well coordinated with my calls and I received the laptop back just in two days time from their travel shop. I appreciate that the support team were very cooperative and answered me politely every time I called them. I have been traveling on the metro bus for couple of years now and am very happy with their service.

Risposta di METROBUS

Risposta di METROBUS
Just took a bus 400 and driver did not…
Just took a bus 400 and driver did not stop when pressed a STOP button. When told him about instead of simply be apologetic he stated he doesn’t understand why I couldn’t get out on the next stop. He doesn’t need understand but perhaps stop when we asked for it as it is his job after all and apologise when you’re in a wrong and not just continue to argue.Shame on you,journey costs money and it was not a free ride.

Risposta di METROBUS
Wife mislaid backpack whilst on the…
Wife mislaid backpack whilst on the bus. Returned a day later Thank you.

Risposta di METROBUS
15 minutes to get your call answered NOT
The message says approx a 15 minute wait to have your call answered. I've just been on 28 minutes and so fed up of listening to their music I've given it up as a bad job. They're either needing more staff, all on holidays or so sick of talking to people complaining they've all either gone on strike, called in sick or just walked out and who can blame them.......

Risposta di METROBUS
Spoke to Carol and Leslie
Spoke to Carol and Leslie, made the process both fast and easy. A welcoming environment that almost makes me want to lose something again.

Risposta di METROBUS
I am so thank full to metro bus.I left…
I am so thank full to metro bus.I left my phone on bus i was panicing so much.I called in my phone then they pick up my phone and told me my phone is safe.I went and collect my phone
Thank all of the staff of metrobus who are trustworthy.

Risposta di METROBUS
Service is awful
Service is awful, had bus drivers tell me off demanding that should be at the bus stop 5 mins before she arrives like she owns me or something, when ever I tap on the payment for the fair gets declined but I still get charged on my bank account, so they keep scamming me, their driver allow drunk people to get on the bus who then threaten to rape female members of the public and even children and get in a huff when they have to deal with them, £3 pound for a ticket to travel 3 stops at times for a good awful service, buses never arrive on time and even disappear entirely at times, you complain but all you get is a sorry and the crap continues...hate this bus service.

Risposta di METROBUS
I have a great epierence with Carol
I have a great epierence with Carol
She talk tk me nicely and helped me in my student card
Very helpful and cooperative
Thanks to metrobus and lovely Carol

Risposta di METROBUS
Gonow
The lady behind the counter is very helpful.guided me and showed me everything that i need to know. She gave me really an amazing service .Kealeigh

Risposta di METROBUS
Careless Diver
Useless, made a complaint against some idiot driver of a Metrobus for whom they said was not one of their buses. So Police informed instead.

Risposta di METROBUS
Thank you Metrobus!
Thank you to the honest person who handed in my wallet, which was left on a bus. Saved me having to replace my bus pass, driving license, health card and various other items. And, thank you to the team at Metrobus, especially Carol who turned detective and tracked me down through my dentists! Thank you Carol and your colleagues for all of your help.

Risposta di METROBUS

Risposta di METROBUS
Found lost keys in 20 seconds
I came in today to find my keys that was lost yesterday and was informed they had it by description only in about 20 seconds, carol and Phil were amazing, glad to have my keys back

Risposta di METROBUS
Prompt clear reply
Prompt clear reply giving the information I requested. Great service.

Risposta di METROBUS

Risposta di METROBUS
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