METROBUS Recensioni 

384
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June. After more than 3 weeks, I had given up all hope of seein... Leggi di più

Valutata 1 stelle su 5

Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune. His driving was erratic and uncomfortable. Custome... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus te... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After losing my mobile on the 200 bus on Saturday evening @ 7 45 I thought I would never see it again I tried ringing it several times to no avail, however on sunay morning Carol answered it and tol... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di trasporto

Scritti dall'azienda

We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

384 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(384)

162 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Use a train instead, metrobus needs closing down.

Use a train instead. In short, metro bus needs closing down and replacing with a company that can provide a service. I feel nothing but hatred for metrobus as its a waste of time and will ruin your journey.

22 settembre 2025
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Risposta di METROBUS

Hello, I am sorry to hear what has happened. I would like to look into this further for you and if you can kindly send me an email FAO Millie to Info@Buses.co.uk

Valutata 5 stelle su 5

Excellent cheerful driver

Excellent cheerful driver - every time I use the Metro 23 to Worthing or return visit. Her name is Ella.

20 settembre 2025
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Risposta di METROBUS

Thank you Gill for your kind words. I have passed this on to Ella's manager so that they can also be made aware ^David

Valutata 5 stelle su 5

Happy to get my lost item (metro bus)

I had lost my laptop on the metro bus. The efficient support team very well coordinated with my calls and I received the laptop back just in two days time from their travel shop. I appreciate that the support team were very cooperative and answered me politely every time I called them. I have been traveling on the metro bus for couple of years now and am very happy with their service.

11 settembre 2025
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Risposta di METROBUS

So glad we could help Rups, thank you for your kind review ^David

Valutata 1 stelle su 5

Just took a bus 400 and driver did not…

Just took a bus 400 and driver did not stop when pressed a STOP button. When told him about instead of simply be apologetic he stated he doesn’t understand why I couldn’t get out on the next stop. He doesn’t need understand but perhaps stop when we asked for it as it is his job after all and apologise when you’re in a wrong and not just continue to argue.Shame on you,journey costs money and it was not a free ride.

6 settembre 2025
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Risposta di METROBUS

Hello Zaiga, I am sorry to hear that. If you can send us a message to Info@Metrobus.co.uk we will look into this further for you ^David

Valutata 1 stelle su 5

15 minutes to get your call answered NOT

The message says approx a 15 minute wait to have your call answered. I've just been on 28 minutes and so fed up of listening to their music I've given it up as a bad job. They're either needing more staff, all on holidays or so sick of talking to people complaining they've all either gone on strike, called in sick or just walked out and who can blame them.......

3 settembre 2025
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Risposta di METROBUS

Hi Cath, I am very sorry to hear you have had to wait for a while to get through to us. I apologise for any hold time yesterday , it is our busiest period of the year with the back to school season. Having looked at yesterday, our longest wait time was just over 6 minutes. If you would like to send an email to Info@Metrobus.co.uk I would be happy to look into this further for you ^Millie

Valutata 5 stelle su 5

Spoke to Carol and Leslie

Spoke to Carol and Leslie, made the process both fast and easy. A welcoming environment that almost makes me want to lose something again.

3 settembre 2025
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Risposta di METROBUS

Thanks Daniel! I will let Carol and Lesley know your kind words and thanks again for your positive review ^David

Valutata 5 stelle su 5

I am so thank full to metro bus.I left…

I am so thank full to metro bus.I left my phone on bus i was panicing so much.I called in my phone then they pick up my phone and told me my phone is safe.I went and collect my phone
Thank all of the staff of metrobus who are trustworthy.

1 settembre 2025
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Risposta di METROBUS

Hello Tahmina, Thank you for your kind words and I am glad we were able to help ^David

Valutata 1 stelle su 5

Service is awful

Service is awful, had bus drivers tell me off demanding that should be at the bus stop 5 mins before she arrives like she owns me or something, when ever I tap on the payment for the fair gets declined but I still get charged on my bank account, so they keep scamming me, their driver allow drunk people to get on the bus who then threaten to rape female members of the public and even children and get in a huff when they have to deal with them, £3 pound for a ticket to travel 3 stops at times for a good awful service, buses never arrive on time and even disappear entirely at times, you complain but all you get is a sorry and the crap continues...hate this bus service.

27 agosto 2025
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Risposta di METROBUS

Hello Anthony. I would very much like the opportunity to discuss the points raised with you further. If you can kindly send an email FAO Millie to Info@Metrobus.co.uk

Valutata 5 stelle su 5

I have a great epierence with Carol

I have a great epierence with Carol
She talk tk me nicely and helped me in my student card
Very helpful and cooperative
Thanks to metrobus and lovely Carol

22 agosto 2025
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Risposta di METROBUS

I am very please to hear that Norman. I will let Carol know your kind words ^David

Valutata 5 stelle su 5

Gonow

The lady behind the counter is very helpful.guided me and showed me everything that i need to know. She gave me really an amazing service .Kealeigh

16 agosto 2025
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Risposta di METROBUS

Thank you for your kind words Alexander I will make sure they are aware of your lovely review ^David

Valutata 1 stelle su 5

Careless Diver

Useless, made a complaint against some idiot driver of a Metrobus for whom they said was not one of their buses. So Police informed instead.

14 agosto 2025
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Risposta di METROBUS

Hi James, I am sorry you felt the need to leave a negative review. If you can kindly send an email to Info@Metrobus.co.uk FAO David, I will look into this further for you ^David

Valutata 5 stelle su 5

Thank you Metrobus!

Thank you to the honest person who handed in my wallet, which was left on a bus. Saved me having to replace my bus pass, driving license, health card and various other items. And, thank you to the team at Metrobus, especially Carol who turned detective and tracked me down through my dentists! Thank you Carol and your colleagues for all of your help.

18 luglio 2025
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Risposta di METROBUS

So glad Carol could help lovely to hear ^David

Valutata 5 stelle su 5

Found lost keys in 20 seconds

I came in today to find my keys that was lost yesterday and was informed they had it by description only in about 20 seconds, carol and Phil were amazing, glad to have my keys back

18 luglio 2025
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Risposta di METROBUS

Great to hear Daz, thanks for your kind words for Carol and Phil! ^David

Valutata 5 stelle su 5

Prompt clear reply

Prompt clear reply giving the information I requested. Great service.

15 luglio 2025
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Risposta di METROBUS

Thanks for your review Jim, I am glad we could help ^David

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