The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June. After more than 3 weeks, I had given up all hope of seein... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus te... Leggi di più
L'azienda ha risposto
After losing my mobile on the 200 bus on Saturday evening @ 7 45 I thought I would never see it again I tried ringing it several times to no avail, however on sunay morning Carol answered it and tol... Leggi di più
L'azienda ha risposto
Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune. His driving was erratic and uncomfortable. Custome... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Informazioni di contatto
Wheatstone close , RH10 9UA, Crawley, Regno Unito
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
4,3
Eccellente
380 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di METROBUS
Thanks for your review Ella, glad we could help ^David
Thanks to Carol she been very helpful
Thanks to Carol she been very helpful
15 aprile 2026
Non scritta su invito
Risposta di METROBUS
Thank you Cristian, I am glad we could help. I will make Carol aware ^David
Terrible
Terrible. One time about once a month.
Costs me being 40 minute late but won’t let you on for free
14 aprile 2026
Non scritta su invito
Risposta di METROBUS
Hello Scott, I am sorry to hear this and would like to investigate further . Please can you kindly send email FAO Nathan to Info@Metrobus.co.uk and I will look into this further ^Nathan
Lesley was absolutely brilliant
Lesley was absolutely brilliant! She helped me and my mum so much with an issue we had with our ticket! She was so kind and helpful, she truly made our day! Thank you
4 aprile 2026
Non scritta su invito
Risposta di METROBUS
Hi Travelgirl, thanks for the 5 star review, its great to hear that Lesley was really helpful and helped you with your ticket. I will pass on your feedback. ^Andy
Outstanding staff
Outstanding staff, Phil and Keeley were as kind as to help me retrieve my lost item out of hours! Top level customer service.
2 aprile 2026
Non scritta su invito
Risposta di METROBUS
Hi Pedro, Thanks for the 5 star review about our travel and colleagues Phil and Kealeigh. ^Andy
KEALEIGH went beyond and over to help
KEALEIGH, Phil and Lesley were super duper supportive in resolving my keycard issues.
2 aprile 2026
Non scritta su invito
Risposta di METROBUS
Hi Flo King, thanks for the 5 star review I'm glad to hear that Kealeigh, Phil and Lesley were supportive resolving your keycard issues. ^Andy
What an absolute amazing staff huge…
What an absolute amazing staff huge huge thank you to carol and Lesley, very professional and their absolutely knowledgeable there the type of staff that deserve a promotion in my point of view
1 aprile 2026
Non scritta su invito
Risposta di METROBUS
Hi Att Meee,, thank you for the 5 star review and the lovely comments about Carol and Lesley. This will be shared with them. ^Andy
Carol was amazing she helped me a lot
Carol was amazing she helped me a lot
1 aprile 2026
Non scritta su invito
Risposta di METROBUS
Hi Jannat, thank you for the 5 star and I am glad Carol helped you, I will pass your review on. ^Andy
Lesley was really nice and helpfull and…
Lesley was really nice and helpfull and advised us about the best option. Thank you.
1 aprile 2026
Non scritta su invito
Risposta di METROBUS
Hi Daniela, thanks for the 5 star review, its lovely to hear that Lesley was really nice and helpful. I will pass this on. ^Andy
It was great
30 marzo 2026
Non scritta su invito
Risposta di METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Risposta di METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Kealeigh was really lovely today
Kealeigh was really lovely today, she explained everything very thoroughly and was super helpful explaining cheapest options for us
30 marzo 2026
Non scritta su invito
Risposta di METROBUS
Hi Emma, Thanks for the 5star review and the lovely compliment about Kealeigh. We will pass this onto here. Thank you again for taking the time to write a review. ^Andy
Buses Don’t Arrive
In the Crawley area, they just don’t turn up. Lost count now how many times they aren’t on timetable and ruin your plans. Can be waiting an hour for a bus, in which time 3 should use turned up and gone. Just get a taxi.
25 marzo 2026
Non scritta su invito
Risposta di METROBUS
Hi Jason, I am sorry to hear that. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I can look into this further for you ^Nathan
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy
23 marzo 2026
Non scritta su invito
Risposta di METROBUS
Great to hear Abhishek, thanks for your kind words! ^David
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol
23 marzo 2026
Non scritta su invito
Risposta di METROBUS
Hi Eduardo, thank you for your kind words, I will make sure Carol is made aware ^David
I would like to say a massive thank you…Carol from Metrobus Shop Crawley
I would like to say a massive thank you to Carol for an amazing customer service. She’s been very helpful, friendly and most importantly managed to find and I lost in a bus a while ago I was sure it cannot be found
23 marzo 2026
Non scritta su invito
Risposta di METROBUS
Thanks Marta, that is so great to hear and I will make sure Carol is made aware ^David
Carol was amazing and so helpful
Carol was amazing and so helpful. Thank yuu
22 marzo 2026
Non scritta su invito
Risposta di METROBUS
Thanks, Jessica, I am glad we could help, and I will let Carol know ^David
Amazing people very welcoming and the…
Amazing people very welcoming and the drivers so nice🥰
22 marzo 2026
Non scritta su invito
Risposta di METROBUS
Hi Erina, thanks so much for your kind review 🤗^David
Carol I appreciate for you founding my…
Carol I appreciate for you founding my lost property I'm really happy about the service thanks
21 marzo 2026
Non scritta su invito
Risposta di METROBUS
Thanks Muhiyadin, I am glad we could help and I will let Carol know ^David
Lesley was very helpful at Crawley Bus…
Lesley was very helpful at Crawley Bus Station.
Thank you!
20 marzo 2026
Non scritta su invito
Risposta di METROBUS
That is great to hear Lois, I will make sure to let Lesley know ^David
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.