Mervyn Stewart Recensioni 

MAYHEM is the only word that can be described for this company. Bought a car from the Conlig branch off the Newtownards carriage way. I wish I’d kept driving and not turned off. And wish I’d read the reviews before i bought! There really should be an option for zero stars. I should have paid attention to the two AA recovery trucks dropping cars off in the short time I was there. Cars everywhere with no space to park probably all recovered in. Wish I’d opened my eyes. Car developed a fault 2 days after purchasing (engine light on and running rough). Tried to contact them to get it resolved and was met with a brick wall of going on a 2 month wait to even get the car looked at. Tried their other branches and was told exactly the same thing. Seems like they are creaking at the seams with cars of all shapes and sizes breaking down. Found out they are losing Skoda in the next few months as well. Totally understandable. Looks like they’ve had enough of Mervyn Stewart’s as well. Avoid! Wish I had!

Bought a car from them after recovering from a stroke, sales was stress free and very helpful. Car came with 6 month warranty, great. Brakes failed 4 months in and Mervyn Stewart said soonest they could do anything at all was 5 weeks. Needed the car for daily life and work and ended up having to organise repairs myself with a local BMW garage (few days lead time, 1 day fix) to the tune of £1300. Very stressful, directly affected my health and general wellbeing.

Chased many times but Mervyn Stewart flat refused to contribute to costs either via retrospective warranty claim or just general goodwill/standing over their reputation.

About as empathetic and helpful as a passport inspector in a banana republic. Take your business elsewhere if you can.

Bought a used Skoda Superb with a 6 month warranty in January. Only noticed the air conditioning not working recently as the temperatures have increased. Got in contact with Service and they refuse to cover it. No customer care at all. Avoid this place

Michael was very helpful when we bought our Mercedes GLC which is a lovely car and would recommend this company

The sign of a good dealer is when you have problems they listen and try to put it right and have the knowledge to do it. My Enyaq has had multiple error messages that go away when the car is restarted. They replaced the battery but I was still having intermittent errors which I just put up with ( buggy software) until this morning when I couldn’t get into the car to take my kid to school. After 30 minutes of trying, with both keys, the car finally opened as if nothing was wrong with it! Called Mervyn Stewart Boucher to get it booked in. Had to let the phone ring for several minutes to be told service was busy so she took my details and told someone from service would phone me back when they are free. They must not have had one minute free all day as…..Guess what no one called me back. So much for great customer service.

We are already a customer but had a phone call to tell us that it was a good idea to change as we had plenty of equity in our current vehicle. We made an appointment to come and discuss. When we turned up, they had no record of the appointment and put us with a salesman who was fairly clueless about the brand. We then went through the routine and they made us an offer which was fairly good. We went back two days later and the deal wasn't available. They failed to tell us that the summer offers had ended. Mervyn Stewart? - Complete time wasters!

Disappointed today with a service advisor told me I would have to pay to have my battery checked because I have taxi equipment in my car the car is 14months old and under warranty I have bought at least 20 vehicle of Mervyn Stewart and this is unacceptable

I bought my first EV and had lots of questions. Phil Russell listened patiently and carefully, making sure to understand my needs and requirements.

He was painstaking in offering me great options and making sure I understood everything fully.

In short, he was terrific and worked hard to get me the best trade in possible and the monthly payments that I could afford.

Thank you Phil, I am so happy with my MG4 long range Trophy.

We have been looking to upgrade our electric car to one with a bigger range and had heard that the MGs were a good option. Whilst visiting Ireland we had the time to look into it. Neil at Mervyn Stewart in Bangor was really helpful. He answered all our questions, and gave us a really good and knowledgeable tour of all the car's features even though we don't live nearby so can't easily buy from Bangor, so I just want to give a shout out to him and the team at Mervyn Stewart. A much better experience than the time I was researching an electric Smart a few years ago ,when another garage elsewhere didn't know the answer to any of our questions. If you're in Northen Ireland and are looking into electric cars I definitely recommend paying them a visit!

Bought a car from Mervyn Stewart MG Boucher and could not fault the service. An absolute pleasure to buy from.

Feb 2023. It has taken Mervyn Stewart SKODA Belfast a staggering 27 MONTHS to acknowledge my fault complaint and repair it. Mervyn Stewart refused to initially accept the fault, even after they tested it several times including several test drives over a 2 year period. Finally I had to record my final test drive on my phone to prove the fault and my initial complaint that I had made had made in 2020. In complete exhaustion and frustration I had to contact the CEO of SKODA UK to get involved. My complaint was upheld against Mervyn Stewart. This was the second Complaint Upheld letter I am in possession of against Mervyn Stewart, so have the evidence. They are by far the worst car dealer I have ever had the misfortune to encounter. Never again! A tip for any customer who encounters the same issues I have had with Mervyn Stewart, if they fail to rectify your fault and you have purchased a car through PCP, contact VW Financial Services directly. Mervyn Stewart only supply your car, you actually buy it from the finance company and they are obliged to take your case on if you get no satisfaction from Mervyn Stewart. I have to say the senior technician was helpful, the owner of Mervyn Stewart was NOT. He even give contradictory information to the customer resolution executive at SKODA UK who was the case handler handling my fault.
Its no coincidence I am in possession of TWO COMPLAINT UPHELD LETTERS AGAINST MERVYN STEWART, ONE ABOUT A FAULT ON A NEW SKODA KAROQ PURCHASED AT MERVYN STEWART, BOUCHER CRES BELFAST AND THE SECOND ABOUT A NEW SKODA, KAROQ PURCHASED FROM MERVYN STEWART GREENWAY, BANGOR. The owner of Mervyn Stewart requested that I edit my first draft of this review,,,,, I wonder why??

Thank you for contacting me

Bought numerous cars from Mervyn Stewart group of franchises over the years and always had a great customer experience, especially when any issues arose with vehicles - always addressed with efficiency and speed. From sales through aftercare and service, I have found them all to be friendly and professional with all relevant aspects of car purchase and ownership well explained. Thanks for a 'no hassle' experience.