Mervyn Stewart Recensioni 

Fantastic service as always…. Thank you

Megan was great, explained everything and went above and beyond. First class. Thank you

Big shout out to Victoria and Magen at the service desk. Another 5 star performance from them both. Thank you!

I just bought a new car through Mervyn Stewart to import to the south and I couldn't recommend them highly enough. We dealt with Richard (Conlig) who went above and beyond for us. From start to finish he was so helpful, easy to communicate with and made the process very easy.

Megan was very good and kept me informed through the process.

A prompt service to provide a software update. I’ve been coming to Mervyn Stewart’s for many years and am always well looked after, thanks this time to Megan Alister

We recently bought a used car from Rob in Mervyn Stewart Conlig. Expert service from start to finish with a very quick turnaround time of only 4 days. He was well educated on the car and had everything prepped for handover of car( literally took 5 mins!) would highly recommend Rob, he is a real credit to the firm and would definitely go back to him in 4 years when I’m ready to change cars again! Thanks again Rob

Very pleased with the service

I would like to thank everyone at mervyn stewarts Belfast for the excellent service provided when purchasing my MG 3. Also a special mention to Stephen and Karen for all the help and if course last but by no means least the great Aftersales manger Martin xx

Excellent service from the whole team at Mervyn Stewart MG Belfast with the purchase of our new MG3 , Special thanks to Karen for all her help , 5 Stars

I had the pleasure of dealing with Michael at boucher Cresent full of knowledge so helpful and really good at his job
I will be a returning customer to Mervyn stewart as I can't praise the efficiency of service I received
Would highly recommend

Robert in the North Down MG showroom made the purchase of my 1st electric car so easy. Explained everything friendly and no big sales push. Love my new car looking forward to many adventures

got my first car from here absolutely lovely people especially Michael wilson who helped me the whole way such great customer service and should be well rewarded Thank you.

Boucher Road branch is disgraceful. Extremely bad customer service and behaviour from all involved. Still waiting on a call back over a month now from someone higher up who I had to send a recorded letter to as no emails or calls were getting through. Shameful behaviour.

Wish i had read the negative reviews before our visit. Atrocious customer service and aftercare. Car has established a break fault and to leave it in for inspection and get a courtesy car the earliest is December!! Rude staff member who didn’t give a toss. They expect you to drive 40 miles to get car looked at and walk around the town for the day. Take your hard earned cash elsewhere

Bought and paid for a 2017 MG ZS from Mervyn Stewart on 31 July 2024. The package included 1 free service and two year warranty. Was due to collect on Saturday 3rd August. On Friday 2nd August I received a call to inform me that while preparing the vehicle for collection a warning light to do with the braking system had come on and needed a part. Was told the the part would be in the following Wednesday 7th August. On Wednesday I was told there was a problem getting the part and the car wouldn't be ready until Oct 24!!!!!. To be fair the Sales Person ( Aaron) arranged a courtesy car and someone from Mervyn Stewart rang me each week with an update. In September 24 the part came in and I got the car on 10th September. On the day I collected the car, one of the Managers handled the handover. He was very apologetic about the delay and assured me that the car had the part replaced and given a full "Health Check" and was good to go. Since then I've been driving the car and have had no issues. The problem started when I booked the service and as the MOT was due on 13th Aug for a MOT prep I rang and got a service date for 6th August 2025. I was told by the lady in the Service Department that my car wasn't under warranty. I assured her it was and told her I would bring the paperwork in on the day if the service. On the day of the service I was told they had no record of the warranty or a free service and they had never heard of Aaron the Sales Person who sold me the car. When I produced the paperwork they conceded and told me everything was in order. I was told the car would be ready by 4pm that day. Later that afternoon I got a call from the same lady informing me that when they had done the service and were doing the MOT and noticed a list of things wrong with the car, including wish. bones, springs, bearings etc are all rusted away and need replaced as the car was unsafe and not roadworthy. In addition the rear tail wasn't working. I was a bit shocked at this considering I only bought the car last year and only had the car for less than a year and so much needs done to repair it. The response I got was "it is an older car" (it is a 2017 car first registered 29 Dec 2017) and I was total it would be a "hefty bill'. To be fair they did say that some of it would be covered under warranty and they rest would be up to me to pay. I was then told they had to order parts in and the car would be ready for Monday 11th August. I received a call on 9th August asking me to come back with the courtesy car as they need to change me over to another car. On Monday 11th I got a call to inform me that they had discovered struts and other parts need replaced. Nearly every day I was getting a call to say something else need replaced. Eventually I got the car back on Tuesday 19th August. During this time I had to change MOT dates 3 times. Each time I complained the response was " its an old car" and they understand that " I had lost faith in the brand". I made it clear that I have lost faith in Meryvn Stewart and in MG if that's the way Mervyn Stewart treat customers as they are not good ambassadors for the MG brand. On they day of collection if took over 1 hour to prepare the bill, as it was "complicated due to warranty paying for some of it, Mervyn Stewart paying for some of it (as they should noticed at the time but didn't) and then what I would pay for. Customer service is just awful.

I HAVE BEEN A SUZUKI CUSTOMER FOR DECADES AND ALWAYS FOUND THE ORIGINAL PHILIP PETERSEN COMPANY TRUSTWORTHY TO DEAL WITH. THE STAFF WERE ALWAYS PROFESSIONAL AND YOU KNEW WHO YOU WOULD SEE WHEN YOU WENT IN. WHAT A TERRIBLE DIFFERENCE THE MERVYN STEWART GROUP HAVE MADE TO THE PLACE. I RECEIVED A RECALL LETTER FOR MY SUZUKI VITARA AND BROUGHT THE CAR IN TO GET THE RECALL CARRIED OUT. I WAS HORRIFIED TO BE TOLD THAT MY CAR WOULD BE TAKEN TO THEIR MG SITE TO GET THE WORK CARRIED OUT NOT THE SUZUKI SITE. I CAME HOME AFTER COLLECTING MY CAR AND TOLD MY HUSBAND AND HE WAS FURIOUS. HE SAID HE WOULD WANT THE CAR TAKEN TO ANY OTHER GARAGE RATHER THAN AN MG GARAGE! WE WILL NOT BE USING MERVYN STEWARTS AGAIN AND WILL BE CONTACTING SUZUKI. WHAT A SHAME THAT THE PLACE HAS GONE THE WAY IT HAS. IT LOOKS LIKE ITS CLOSING. GOING BY OTHER REVIEWS I HAVE READ ABOUT MERVYN STEWARTS IT LOOKS LIKE ITS THE SAME AT ALL ITS BRANCHES. BRING BACK THE OLD COMPANY. WE WILL BE TAKING OUR BUSINESS ELSEWHERE.

Went to mervyn stewarts and didn't know what car I wanted . Pat the salesman came an pointed all the works on car . Not pushy at all couldn't have been more helpful . I was intending to shop around but after Pat was so helpful I thought , this is the one . Pat even delivered car next day to my home which I appreciated . Definitely be back in few years .

Appalling. Simply appalling. Customer service is the worst I have experienced in 40 years of driving. I will never set foot in any of their showrooms again.

We bought from the used direct branch and they were grand when we were buying, the usual video-walk-around quickly delivered and friendly phone calls and follow ups.

In retrospect, suspicions should have been aroused when the car was presented for test drive with a flat rear tyre. But we trusted the company name… and that was our mistake. We bought the car, and were promised that the tyre would be sorted, a noticeable scratch would be professionally touched in, cherished plates would be ready to go on, and the car would be serviced.

Well, the car was picked up by my 82 year old father and it turned out that the scratch was not sorted, the tyre was still flat and there were no cherished plates. We were required to travel back to Belfast at our expense to have this sorted. The scratch was touched in on the spot by the salesman on the forecourt.

An issue appeared soon after with the car and at Mervyn Stewart’s behest, we were told to bring the car to main dealership to be sorted under manufacturers warranty. To our surprise, there was no evidence of the promised service either in the book or on the dealer’s computer system. Worse still, the brake discs were rusted and the pads were below the legal limit. My father had bought a car which, he was told, would not pass mot. As a pensioner he was required to pay £700 for the previously promised service and new discs and pads.

When we spoke to the salesman who sold us the car, his tone was defensive to the point of belligerence, replete with blanket denials and even suggesting at one point that other dealers were trying to drum up work. After an extended discussion, he eventually promised to speak to the service manager and return with an outcome. In the meantime we wrote directly to the general manager and requested that the money paid out by my father be refunded. All documentation was provided. As you can guess, no reply was forthcoming from either party. They were content to allow a pensioner to pay for the work that they knew needed completed.

After two weeks, my father attended an interview with citizens advice who spoke directly to Mervyn Stewart’s. The upshot was that they agreed to pay half of the bill as a”goodwill gesture”. A goodwill gesture for a situation for which they were entirely at fault. By this stage my father had no fight left and he took the offer.

So there you have it, a pensioner taken advantage of, a company who left him unsupported, victimised and without fight, and a car that required 10% of its value in immediate repairs.

An appalling lack of customer service from start to finish. The staff I dealt with were unwelcoming, and seem entirely uninterested in even the most basic standards of professionalism. I was made to feel like an inconvenience rather than a valued customer. There was no effort to acknowledge the significance of the purchase, no courtesy, no introduction, not even the bare minimum of polite engagement.

The individual handling the sale did not bother to introduce themselves, setting the tone for a completely impersonal and indifferent experience. Communication by phone and email was equally poor: dismissive, and at times outright rude. I could almost feel their eyes rolling. I was spoken to as if I knew nothing, with no willingness to offer help, guidance, or clarity.

This dealership operates as if customer satisfaction is an afterthought, and the attitude from staff suggests that they believe they are doing you a favour simply by responding. The entire experience was unprofessional, alienating, and a textbook example of how not to treat customers.