Sam was a tremendous help after banging our heads against the wall with Openreach. Got everything sorted, installed and working. Great communication and always checked we were happy and understood wha... Leggi di più
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We had issues with our landline office phones going back to March, whenever we received a call on one phone the caller was so distorted we found it hard to understand what was said which resulted in... Leggi di più
The team at Meraki were extremely helpful when we set up our new phone system. Our customers have given us feedback that our IVR is a lot more structured now which as a business is nice to hear. could... Leggi di più
L'azienda ha risposto
We have recently switched our company phones and broadband over to Meraki Group. The customer service from everyone has been great! Sam and Andrew were exceptional during the installation, so patien... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Meraki Communications, we deliver bespoke, affordable and business-boosting telecoms systems to small and medium sized businesses across the UK.
Informazioni di contatto
4,8
Eccellente
560 recensioni
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good phone system but difficult billing
I have been with Meraki for approximately 3 years now. The company are great at sales but the after care is quite poor and can be frustrating. The phone system works well but as soon as there is something wrong with billing it seems to take months to sort out and endless calls and emails. We had long standing billing issues last year with things getting added to the bill without being asked. You then have to ask to remove these things and it can take a long time to get answers. Then even add on a charge to access your bills.
After 6 months or so things were finally sorted. We were recently persuaded to continue into a new contract after being promised quite a lot. We were unsure if to renew but did based on the salesperson promising the service would be much better now. The phones work fine but again it is taking months to get fees refunded that were promised at the time of sale. It seems there is a lack of communication between the sales team and then when it goes over to another team.
Was also told did not need to pay their insurance and sent proof, then had to sort it out ourselves to get it off the bill as it our proof of insurance was not sent to the insurance. This is dont via another company and is a pain to sort out. At time of sale I was told it was all sorted but again materialises it wasn't, this will all of a sudden appear on your bill at a later date.
Overall the phone systems work really well, but be very careful to check your bills and opt out of any extras. Things just get added without notice in the hope you won’t see and when they need to refund you will have to chase for months and resend the same email numerous times. Probably better than the big companies but still service isn’t the best.
10 aprile 2025
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Risposta di Meraki Communications
Thank you for sharing your feedback and for trusting us over the past 3 years. We’re so pleased that the phone system is working well for you, but we’re truly sorry any frustrations you’ve experienced. Your comments are really valuable, and we’re using them to improve how quickly and smoothly we resolve queries.
We also wanted to let you know that we’ve recently expanded our offering to include additional IT services as part of our packages. You can find more details on our website, or feel free to call us on 0330 320 3331 — our team will be happy to talk you through the options.
Kind regards,
The Meraki Communications Team
Had our office phones installed today
Had our office phones installed today. The young engineer Andrew was extremely polite and patient teaching us old farts how to use the new equipment.
Highly recommend the company so far and we are due our new mobiles next week.
21 marzo 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
I had the pleasure of speaking with Emily Blake
I had the pleasure of speaking with Emily Blake from Meraki Communications, and I couldn’t be more impressed with her professionalism and helpfulness. From the moment she answered the phone, she was friendly, patient, and genuinely eager to assist. She took the time to listen carefully to my concerns, provided clear and concise information, and went above and beyond to ensure that all my questions were answered.
Emily’s knowledge and expertise were evident, making the entire experience smooth and stress-free. It’s rare to find such exceptional customer service, and she truly made a lasting impression. If every company had someone like Emily on their team, customer service would be a breeze!
Thank you, Emily, for your outstanding support—I highly recommend her to anyone needing assistance at Meraki Communications.
6 marzo 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Very helpful
I had a conversation with Emily who was very helpful and professional, great service
17 marzo 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Just wanted to give a review after my…
Just wanted to give a review after my wonderful phone call with Emily. She was very polite and knowledgeable. Would 100% recommend!
17 marzo 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Phone call
Spoke to Emily on the phone, she was so friendly and full of knowledge. Great help. Thank you!
6 marzo 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Emily Blake - Thank You!
I am incredibly impressed with the outstanding service provided by Emily Blake at Meraki Communications. Her professionalism, attention to detail, and ability to truly understand and deliver on my needs exceeded all expectations. From start to finish, she demonstrated exceptional communication skills, creativity, and a genuine commitment to excellence. It’s rare to find someone who combines such expertise with a personal touch, making the entire experience seamless and enjoyable. I highly recommend Emily to anyone looking for top-tier service—she is truly a standout in her field!
Happy Customer
17 marzo 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Spoke to Emily on the phone today
Spoke to Emily on the phone today, she was very polite and helpful. Would highly recommend.
17 marzo 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
I spoke to Emily
I spoke to Emily. She was extremely helpful and very friendly.
Highly recommend.
Thankyou Emily!
5 marzo 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Excellent service
Excellent service. Helped us through numerous teething problems (user error 😅). Particular shoutout to Andrew who goes above and beyond. Wouldn’t go anywhere else.
24 gennaio 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Great team!
Recent install of CCTV. Great communication. Top lads installing. Good company highly recommended
21 gennaio 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Pearce Munday was very helpful setting…
Pearce Munday was very helpful setting up a landline and broadband and saved me money from my existing provider for my plastering business
22 novembre 2024
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Andy made my experience great
Andy made my experience great ! He walked me through the whole telecoms process leaving no stone unturned so i had a complete understanding of what i was getting into, Very polite, coherent individual. Exceptionally pleased with the service.
19 dicembre 2024
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Excellent customer service experience…
Excellent customer service experience with Pearce who helped me set up my landline and broadband.
13 dicembre 2024
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
I'm glad we made the change over with…
I'm glad we made the change over with Meraki for our telecommunications. Charlotte guided us through the process in a truly professional and friendly manner.
13 dicembre 2024
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Great customer service
Great customer service! Spoke to jaz and she was so professional and helpful. Really happy .
2 dicembre 2024
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
We have been a customer of Meraki’s for…
We have been a customer of Meraki’s for over a year now for our VoIP. The initial process of joining was so easy and our Account Manager Clare explained everything about the features of the system well. Would highly recommend.
18 dicembre 2024
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Customer service was fantastic
Customer service was fantastic! Charlotte Couldnt of been more helpful, thankyou so much.
18 dicembre 2024
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
After years with my pervous provider
After years with my pervous provider , i decided it was time to make the switch to a new broadband and phone system.This is because my phone system was very out dated and so was my broadband . Jaz and sophie made everything very clear and had a great understanding of what i needed for my business From the very start to the end. It was easy and super smooth . Great customer service! And amazing aftercare. Highly recommend meraki !!
18 novembre 2024
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Very happy with the service
Very happy with the service, had a complete nightmare with my old provider. The whole process from start to finish was easy, cheaper and no downtime! Special thank you to charlotte in the sales team who was so helpful
16 dicembre 2024
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
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