Sam was a tremendous help after banging our heads against the wall with Openreach. Got everything sorted, installed and working. Great communication and always checked we were happy and understood wha... Leggi di più
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We had issues with our landline office phones going back to March, whenever we received a call on one phone the caller was so distorted we found it hard to understand what was said which resulted in... Leggi di più
The team at Meraki were extremely helpful when we set up our new phone system. Our customers have given us feedback that our IVR is a lot more structured now which as a business is nice to hear. could... Leggi di più
L'azienda ha risposto
We have recently switched our company phones and broadband over to Meraki Group. The customer service from everyone has been great! Sam and Andrew were exceptional during the installation, so patien... Leggi di più
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At Meraki Communications, we deliver bespoke, affordable and business-boosting telecoms systems to small and medium sized businesses across the UK.
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Le persone hanno visualizzato anche
I was a little anxious about switching…
I was a little anxious about switching broadband because I'd been with the previous company for ages. But the value I was paying for the price just wasn't worth it. So I was recommended Meraki by a friend. I spoke to Jack and he put me at ease straight away and walked me through all the options. I chuffed that I got the package I did for my price. Thank you for being so patient with me Jack and team!
12 gennaio 2026
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Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Unethical practices, technical negligence, and broken promises
A warning to all charities, organisations and small businesses about the deceptive business practices of Meraki Communications. Our experience has been a catalogue of professional negligence and contractual breaches.
Despite conducting a professional site survey, Meraki installed a system that is not fit for purpose. We specifically required a solution for a congregation of up to 450 people, a staff team, and varies clients / events throughout the week; instead, we were sold an underspecified router and too few access points that an independent audit confirmed could never handle the load. Furthermore, the equipment was sold to us under false pretences - promised features simply do not work because the hardware brands are incompatible.
Beyond the technical failure, their business ethics are highly questionable:
• Broken financial promises: They committed to "buying out" our previous provider but have failed to reimburse the fees, effectively holding the settlement figure to ransom.
• Opaque contracting: We were entered into a "split" lease agreement with third-party finance companies (Tower Leasing/Siemens) without transparent disclosure at the point of sale.
• Hidden costs: They omitted critical equipment from the lease and then attempted to charge us extra to resolve the issues caused by their own poor scoping.
• Unauthorized hikes: We have already received invoices exceeding our contracted rate without the required written notice.
This has caused significant operational disruption to our ministry and financial loss to our charity. As such, we have lost all confidence in Meraki and are currently seeking legal action to be reimbursed for the agreed settlement figure, as well as terminate our contract with no exit fees or penalties.
If you value a business partner with integrity, look elsewhere.
9 aprile 2025
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Risposta di Meraki Communications
Thank you for taking the time to leave your feedback.
We take reviews seriously, particularly when working with charities and faith organisations. We currently support hundreds of charities and religious groups across the UK, and this is the first review of this nature we have received. For transparency to others reading, it is important to clarify the facts.
All equipment and services supplied to Reigate Baptist Church were scoped, quoted, agreed, signed for, installed and delivered exactly as per the contract. Nothing listed in the signed agreement was omitted, substituted, or misrepresented. The network went live and remains in active use.
At the time of sale, the agreed solution consisted of a router and four access points. Additional access points were clearly identified as chargeable extras if required in future, which is standard practice. After installation, further requirements were introduced following advice from a third-party IT consultant. These revised expectations included higher user capacity, additional access points, VLAN configuration and a higher-spec router. These were changes to the original scope, not defects or failures of the supplied solution.
Where additional hardware or upgrades were requested, we provided quotations accordingly. Enhancements beyond the contracted scope cannot reasonably be supplied free of charge, and this applies equally to all clients, regardless of organisation type.
Regarding the router. The router supplied was exactly as specified and agreed. It was not part of the leased equipment, which is why it does not appear on the lease agreement. Requests for a higher-spec router arose only after requirements changed, and this was therefore quoted as an upgrade rather than a replacement.
For clarity around financial and contractual matters, as part of our sales process a consolidation form was reviewed and agreed, clearly explaining how the service agreement and the third-party lease operate, how costs are structured, and how payments are split. This process is in place specifically to ensure transparency and informed decision-making before any contract is signed. We must also state firmly that we would never withhold a previous provider’s settlement “to ransom”. This suggestion is both inaccurate and unfair, and could be damaging to our business. We have already confirmed our willingness to settle the previous provider’s termination fee and have clearly explained how this is treated under our standard terms and conditions. The documentation fee relating to the previous provider buyout was reimbursed as agreed. Any remaining settlement amount forms part of the standard termination calculation should a contract be exited early, as outlined in the signed agreement. This approach is consistent with industry-standard telecommunications contracts and has been communicated transparently throughout.
Multiple site visits were carried out, adjustments made, and options proposed to improve performance, including additional access points and alternative connectivity approaches.
We have consistently remained open to working constructively with the church to reach a practical resolution.
We strongly refute any suggestion of unethical behaviour, deception, or broken promises. The contract was fulfilled in full, services were delivered as agreed, and all recommendations made since installation relate to expanded or revised requirements introduced after the original agreement.
We remain willing to engage professionally and constructively to resolve matters.
We are also fully registered with the Communications Ombudsman and will cooperate fully with any formal review.
For any organisation considering working with us, we encourage direct conversation. We pride ourselves on transparency, clear contracts, and long-term relationships with the charities and organisations we support.
Kind regards,
Meraki Communications
I needed help today to understand our…
I needed help today to understand our account and charges. I found Liam very helpful and very quick to respond. It was a real pleasure to deal with such professionality for once.
I would 100% recommend Meraki to anybody.
16 dicembre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Great service
Great service! Andrew and Sam have been incredibly helpful whilst we've been setting up our new account with Meraki. Nothing has been too much trouble and their approach is friendly and patient. We look forward to working with Meraki if all their team are so helpful.
20 novembre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Great support
Andrew Pearce went to great lengths to sort out our voicemail problems. Very quick responses and ultimately resolve all issues. Thank you very much!
31 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Helpful and patient
I had a problem today with my headset and bluetooth. Callum and Logan have helped me for over an hour trying to sort out the issue. They were extremely patient and kind with me and resolved the issue.
29 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Sam came to our site today and was a…
Sam came to our site today and was a pleasure, he got our phones working quickly after a recent change with our internal network. Meraki Communications are a pleasure to deal with over the phone and in person, every question or change request we have had they have dealt with no problem.
Great Company!
23 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Meraki answer their phones in a timely…
Meraki answer their phones in a timely manner and their staff are polite and proficient. In particular I'd like to highlight the friendly and efficient work by Liam Roberts in accounts. He's always happy to help and will go above and beyond to ensure matters are resolved to the customers satisfaction.
16 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
After sales amazing ,quick and…
After sales amazing ,quick and understanding
Thank you Liam 10/10
6 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Dreadful company, unexpected fees, avoid
Quality of the line is bad. User interface is bad as well - we have been switched to a "better" interface, only for it to be awful. We then asked to be switched back to the upgraded version of the original, only for the line not to be activated for over a week.THEN we were slapped with a fee for switching, which was never agreed to. Random charges keep appearing - we were told there was a phone handset that came with the contract, even though I didn't want it. Then all of a sudden there is an extra £20 per month "insurance" fee for the handset, which is probably no more than £50 itself. £20 per month over a 5 year contract will be £1200. Unbelievable! Customer service also rubbish - I keep being told people will call me back and they don't. Then I get told that I will need to launch a separate enquiry with a separate department if I want to complain or request a refund for bad service - they don't seem to care that they are one company and should be dealing with a very unhappy customer. Avoid at all costs, they are awful to work with.
8 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Hi Alex,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating this has been and want to assure you that your concerns have been reviewed in full. Following your recent discussion with our Finance Director, a credit has been applied to your next bill to cover the charge and also extra credit has been added as an apology for the inconvenience caused.
Regarding the platform upgrade, the previous (legacy) system you were using has reached end-of-life, which meant it could no longer be supported or maintained by the network provider. As a result, all customers, including your business, were required to move over to the new platform. We completely appreciate that this change wasn’t your choice, but it was a necessary transition across the customer base.
We’re more than happy to provide additional training, support, and any adjustments needed to ensure you and you and your other member of staff feel fully comfortable using the new system. Please don’t hesitate to reach out so we can arrange this.
In regard to your contract and the insurance, we don’t enter into verbal agreements a full written contract was issued to you before signing, detailing the term length and all associated costs. The insurance charge relates to your leased hardware, as the finance agreement requires it to be insured. Since your company does not hold contents insurance, the finance company automatically applies cover to protect the equipment. Please note that Meraki does not profit from this, and all insurance payments go directly to the lease provider.
We’ve also asked for examples of the call quality issues you’ve experienced so that our operations team can investigate further, but we’ve not yet received these details. Once we have them, we’ll carry out a full review.
As a final note, if you’re using the mobile app rather than the physical handset, please be aware that call quality can be affected by mobile signal strength or Wi-Fi blackspots. However, we are committed to helping resolve these issues wherever possible.
Our team is here to support you, and we genuinely want to get things running smoothly. Please feel free to contact us directly so we can continue working with you to resolve any outstanding matters.
Kind regards,
The Meraki Communications Team
Bill Query
I had a bill query, and Liam responded quickly and sorted out my issue
15 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Customer service
After a year of brilliant,reliable internet and a clear phone line,an unexpected end of service lead to a couple of weeks of limited wifi.This was NOT the fault of Meraki but SKY attempting to gain the line for a nearby address that shared the same postcode.During the time trying to work out what the fault was,I had constant contact from Andrew,Garrie and Jack on the technical side as well as Liam who although is in accounts was able to help.I had an alternative temporary router sent quickly which although was not as good,still gave me a better than nothing service. This is a company that have helpful and reliable staff and support businesses when they need them the most.
10 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you for taking the time to share your positive experience -your feedback means a lot to us! ⭐
We’re excited to share that Meraki Communications now offers a wider range of IT services as part of our packages. You can explore these on our website, or if you’d prefer a chat, call us on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
So Far all our interactions with Meraki…
So Far all our interactions with Meraki have been excellent, even when there have been some admin/ technical issues they have been excellent and helpful in dealing with them
10 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Customer focused and professional and…
Customer focused and professional and definitely a sense of caring is what I’d say about Meraki communications.
Liam Roger’s my account manager handed a very stressful situation ,with another communications company brilliantly, and I can’t thank him and the team at Meraki enough .. thank you ..
Stephen..
2 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Fantastic service,Liam has been great I…
Fantastic service,Liam has been great I have had such brilliant help to set up my new account.Liam Roberts took the time to listen my problem and solve immediately, he dealt with everything professionally 100% recommended! Sueab Jay from Hereford Jalsagor.
7 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Liam Roberts
My experience with Liam in Accounts at Meraki has been of high praise. I truly say this as i have not ever had a person so understanding and taking the time to listen to my concerns. My company has been with meraki for a while but we have not managed to set it up as i have been dealing with my father who was diagnosed with Cancer and that i had to look after him , during these hard times i could not manage the business i had to put my life on hold for my father. i had got behind payments with companies and that it came to a time i could not think right as my father was told he only had 6month to live. I received a call from Liam asking for payments to the account i told him what happened. and that i am away and that i need time to sort things out and that i cant make any payments at all.
Liam took the time to listen to my concerns and understood me that things are bad. When i returned back home after my fathers passing i rang Liam and said i am back that i would like to start working on a plan to pay my overdue payments he again said if i need more time to pay back he could work with me and sort a plan out which we did manage too.
In a hectic world these days it is very hard to deal will people but if you tell the truth their is all ways someone out there too listen to you and for me that was Liam Roberts I truly thank you Liam again for all you support and professionalism.
Thankyou
Tony Lally Foam Factory
1 maggio 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Fantastic service
Fantastic service, I can't it!
Liam has been great, I have had such brilliant help dealing with my old service provider and backing me up on conference calls.
I would say above and beyond any standard I have received from ant company.
I highly recommend Meraki, great people make a great company.
Lisa
2 ottobre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
We had our office phones installed…
We had our office phones installed today. The 2 engineers Sam and Andrew were extremely polite and and breath of fresh air to have with us for the day. All went to plan.
Highly recommend the company. So far from the first meeting with Lloyd to the install and all the bits in between.
25 settembre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Liam Roberts; Credit to the company
Liam Roberts has been fantastic and is a real credit to the company. You often find the true test of a business comes when challenges arise — and I couldn’t be more impressed with how these were handled. Liam dealt with everything professionally and effectively, leaving me more than satisfied with the outcome.
26 settembre 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
I spoke with Emily in the phone and she…
I spoke with Emily in the phone and she was so helpful. She was professional and very informative. Would 100% recommend !
10 aprile 2025
Non scritta su invito
Risposta di Meraki Communications
Thank you so much for taking the time to share your positive experience - we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
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