Mum moved into Orchid Place earlier this year, after health problems meant she couldn't live in her house any more. Kelly and Chas made the application and move in very simple, and Jane takes wonderfu... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Gail Close our temporary House Manager here at Brigg Court Filey, is like a breath of fresh air around the development. She has managed to lift the atmosphere here from very negative and depressed... Leggi di più
Decision? Empty house, children and friends gone? Whether alone or a pair there is vulnerability. Explore Jacob Place, where interiors are more akin to high class hotels. Make new friends enjoying d... Leggi di più
L'azienda ha risposto
My parents haves lived in Wayfarer Place, Alresford Hampshire for a couple of years and as their care needs have increased the staff have provided what is needed to keep them living independently. The... Leggi di più
Dettagli dell'azienda
- Costruttore di case
- anche in
- Agenti immobiliari
- Azienda per la gestione delle proprietà immobiliari
- Casa di riposo
- Complesso residenziale per anziani
- Impresa di costruzioni
Scritti dall'azienda
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Scritti dall'azienda
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Informazioni di contatto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Regno Unito
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I am a resident at Brigg Court Filey
I am a resident at Brigg Court Chantery Gardens Filey, Our Temporary Manager Gail Close what a breath of fresh air this girl brings to Brigg Court, professional polite you name it Gail has it all thank you
kind regards
Richard Akester
21 gennaio 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Richard
Thank you for taking the time to share your feedback about life at Brigg Court.
We are delighted to hear that Gail has made such a positive impression during her time as Temporary Manager. Your description of Gail as a "breath of fresh air" is wonderful to read, and it's great to know that her professionalism, politeness and dedication have been so appreciated by residents.
We recognise the important role our managers play in creating a welcoming and supportive environment, and we're pleased that Gail has helped make such a positive difference to your experience at Brigg Court.
Thank you again for your kind words. We will be sure to pass your feedback on to Gail, who I'm sure will be delighted to receive this recognition.
The McCarthy & Stone Team
I moved to Edenbridge Eadhelm Court in…
I moved to Edenbridge Eadhelm Court in May. First person I met was Debs the manager. She made me feel so welcome. She has organised our Monday afternoons games evening and Fridays dvd afternoons. I enjoy both. On Mondays we have started to be more competitive and have good laughs. On Fridays we watch various movies according different choices. So nice to watch movies with company, cry ,laugh or covering our eyes 😅 without Debs we wouldn't have started these
21 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Paivi
Thank you for taking the time to share your experience at Eadhelm Court.
We're delighted to hear how welcome you felt from the moment you arrived and that Debs has made such a positive impact on your experience. It's wonderful to know that the activities she has organised, including the Monday games afternoons and Friday movie sessions, have brought residents together and created opportunities for friendship, laughter and shared enjoyment.
We love hearing how these regular events have developed into something that residents look forward to each week, whether that's a little friendly competition during the games afternoons or sharing the emotions and excitement of a good film together. Building a strong sense of community is so important, and it's clear that Debs' enthusiasm and dedication have helped create an environment where residents can connect and enjoy each other's company.
Thank you again for your kind words. We will be sure to pass on your feedback to Debs, who I'm sure will be delighted to hear how much her efforts are appreciated.
The McCarthy & Stone Team
Security, safety and other people in same situation
The security and safety when you are living on your own, knowing there are other people in same situation who you can get together with or not as you want. A good Homes Manager is important who is avavilable and helpful when needed. The apartment is user friendly and comfortable, and the building is near local amenities.
21 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Christine
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you value the security and peace of mind that comes with living in one of our communities, as well as the opportunity to enjoy the company of neighbours while maintaining your independence. It's wonderful to know that you've found the balance of social interaction and privacy to suit your lifestyle.
We're also pleased to hear that your House Manager has been available and supportive when needed. We know how important this role is in helping residents feel comfortable and supported in their day-to-day lives. If you would be happy to update your review with which development you are referring too we would be delighted to share your feedback with the House Manager.
It's great to hear that you're enjoying your apartment and its convenient location close to local amenities. Thank you again for sharing your experience, and we hope you continue to enjoy many happy years in your home.
Best Wishes
The McCarthy & Stone Team
Retirement Living at Jacob Place
My 90-year-old Mother moved into Jacob Place, Saffron Walden earlier this year, downsizing from a four-bedroom detached house, and on the whole the transition has been a very positive one.
A special thank you to Deborah Boorman, Sales Manager, for her help, patience and guidance in helping Mum choosing the right flat for her, and to Alexa Coyle, Estate Manager, and her team, for making Mum feel so welcome from day one.
The residents deserve a special mention too. Everyone has been so friendly and welcoming, helping Mum settle into community life and making several new friends.
It is lovely to see Mum settling in and enjoying this new chapter of her life. We are very grateful to everyone at Jacob Place for making her feel so at home. Highly recommended!
20 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Andre
Thank you for taking the time to share your experience and for entrusting us with such an important move for your mother.
We are delighted to hear that her transition to life at Jacob Place has been such a positive one. Moving from a long-term family home is a significant step, and it's wonderful to know that Deborah was able to provide the help, patience and guidance needed to find the right apartment, while Alexa and the team helped create a warm and welcoming environment from the very beginning.
We're especially pleased to hear that the friendly and supportive community at Jacob Place has helped your mother settle in, make new friends and enjoy all that community life has to offer. Creating a welcoming and vibrant environment where homeowners can feel at home is something we are passionate about.
Thank you once again for your kind words and recommendation. It is lovely to hear that your mother is enjoying this new chapter, and we wish her many happy years ahead at Jacob Place.
The McCarthy & Stone Team
This move was made very easy by the…
This move was made very easy by the staff and especially the sales manager Liz Holden,who went above and beyond for us.We did part exchange so moved very quickly and have been here over 2 years and do not regret it.
21 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Shirley
Thank you for taking the time to share your experience with us.
We are delighted to hear that your move went so smoothly and that the process was made easier by the support of our team. It's especially wonderful to know that Liz provided such exceptional service and went above and beyond to help you throughout your move.
We're also pleased to hear that our Part Exchange service helped facilitate a quick and straightforward move, and that more than two years later you remain happy with your decision. Knowing that residents continue to enjoy life in their new home long after moving in is incredibly rewarding for us.
Thank you again for your kind feedback. We wish you many more happy years in your home.
The McCarthy & Stone Team
Having just moved into Harbourside…
Having just moved into Harbourside House,Eastbourne,
we have found all the staff,especially Maria and Sophie in the Sales Office very helpful.Kane,the site manager and all his workforce and Matt,the House Manager will do anything for you.It really is like a 5 Star Hotel here,a fabulous place to live,so near all the amenities.The finish of the Apartments and Communal areas is top rate,even down to the photos in the hallways.
Lee & Jean Johnson
21 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Lee & Jean
Thank you for taking the time to share such a wonderful review of your experience at Harbourside House.
We are delighted to hear that you have settled in so well and that the team has made such a positive impression. It's lovely to know that Maria and Sophie in our Sales Office, Kane and the site team, and Matt, your House Manager, have all been so helpful and supportive during your move into your new home.
We're especially pleased that you are enjoying both the quality of the apartments and communal areas, as well as Harbourside House's fantastic location in the heart of Eastbourne. Your comparison to a "5 Star Hotel" is a tremendous compliment and one that we're sure the whole team will be proud to receive.
Thank you again for your kind words. We wish you many happy years at Harbourside House and hope you continue to enjoy everything the development and local community have to offer.
The McCarthy & Stone Team
Mallory Court a Place of Joy and Safety
The management is energetically caring for the property and residents. Many activities are available for residents. A clean space throughout and there is a delightfully positive atmosphere. I have two friends in Skipton Mallory Court and I am so happy they are there, safe and cared for at arms length.
21 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Jane Price,
Thank you for taking the time to share your thoughts about Mallory Court, Skipton.
We are delighted to hear that your friends are enjoying life at the development and that you have found it to be such a positive, welcoming and well-maintained community. It's wonderful to know that the range of activities, the atmosphere and the support provided by the team have given you reassurance that your friends are safe, happy and able to enjoy their independence.
Our colleagues work hard to create thriving communities where homeowners can feel secure, connected and supported, so your kind comments will be greatly appreciated.
Many thanks again for sharing your feedback.
The McCarthy & Stone Team
Seamless Professional Service
I’d like to thank the Team at McCarthy and Stone, Orchid Place, Exeter. From first meeting through arranging the removals to moving in, the professional and caring approach has been warmly appreciated. What could have been a challenging transition has been a seamless experience. Thank you.
19 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Ppp Dddd,
Thank you for taking the time to share your experience of moving to Orchid Place, Exeter.
We are delighted to hear that your journey, from your first visit through to moving into your new home, was such a positive one. Moving home can be a significant transition, so it is wonderful to know that the support, care and professionalism provided by the team helped make the process feel seamless.
Our colleagues take great pride in supporting customers through every stage of their move, and we are pleased to hear that their efforts were so warmly appreciated.
We will ensure that the team at Orchid Place receives a copy of your kind feedback.
Many thanks again,
The McCarthy & Stone Team
Harbourside House
Harbourside House. Maria was the sales representative who looked after me when I was looking for a retirement flat. She helped me select the right apartment for me, navigated the rental paperwork and help me plan the removal challenges.She made life easier
16 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear John Town Town,
Thank you for taking the time to share your experience of Harbourside House.
We are delighted to hear that Maria was able to support you throughout your search for a retirement apartment and help make the moving process easier. Moving home is a significant life decision, so it's wonderful to know that her guidance, support and attention to detail helped you find the right apartment and navigate the practical aspects of your move with confidence.
We will ensure that Maria receives a copy of your kind feedback.
Many thanks again,
The McCarthy & Stone Team
Every aspect from the first contact to…
Every aspect from the first contact to the final completion was smooth and with only minor problems due to our lack of knowledge about moving , as it was our first move since we were married.
Your consultant Rebecca Fleetwood gave us total attention every time we contacted her with all our additional questions about all the queries we made.
By her total attention to every detail, she allowed us to come to the decision to make the move. Thankyou to Rebecca.
16 giugno 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Gillian Willdig,
Thank you for taking the time to share your experience of moving into a McCarthy & Stone retirement living development.
We are delighted to hear that your move was such a positive one and that the process felt smooth from your first enquiry through to completion. Moving home after many years can feel daunting, so it is wonderful to know that the support and guidance provided helped you make this important decision with confidence.
Thank you also for your kind words about our Sales Consultant, Rebecca. We are pleased to hear that her attention to detail, responsiveness and commitment to answering your questions made such a positive difference throughout your journey. We will ensure that Rebecca receives a copy of your review.
We wish you every happiness in your new home and thank you again for sharing your feedback.
The McCarthy & Stone Team
Enhanced quality of life
We have assisted a cousin who has purchased a two bedroom apartment in The Dairy, Royal Tunbridge Wells and the experience of dealing with the McCarthy & Stone sales team and the staff at The Dairy has been very satisfactory. The Dairy is of high quality and is very well managed by a very professional manager Rona who is both efficient and sympathetic. Settling into a new environment is challenging in the early days and Rona and her whole team have been very supportive.
We very much appreciate the way in which our cousin has been assisted in making this transition and our hope is that the comfort, security and companionship at The Dairy will give our cousin enhanced quality of life.
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Mr Douglas Connell,
Thank you for taking the time to share your experience of supporting your cousin's move to The Dairy, Royal Tunbridge Wells.
We are delighted to hear that both the sales process and the welcome your cousin received at the development have been so positive. Moving to a new home is a significant life change, and it is wonderful to know that the support provided helped make the transition as smooth as possible.
Thank you also for your kind words about Rona and the wider team. We are pleased to hear that their professionalism, efficiency and understanding have helped your cousin settle into their new surroundings with confidence. We will ensure that Rona and the team receive a copy of your review.
It is especially heartening to hear your hopes for the future and that your cousin is already benefiting from the comfort, security and companionship that community living can offer.
Many thanks again,
The McCarthy & Stone Team
My flat has become my home
I have now been in my McCarthy Stone flat for two years. I feel at home here and I have made some good friends. Although I do not use the services offered, it is good to know that they are available. I find the staff helpful and the location excellent. I can get to most places easily.
20 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Richard
Thank you for taking the time to leave your review. To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
Kind Regards
The McCarthy & Stone Team
Mum has lived at Blake Court since it…
Mum has lived at Blake Court since it was built in 2016 and her going into a home in April of this year. Jodee and now Lou the house managers have been great. Very helpful with my queries while we sell the flat to pay for mums care, as has Georgie Kedge from Resales.
20 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear KR,
Thank you for taking the time to share your experience of Blake Court.
We are delighted to hear that your mum enjoyed living at the development from its opening in 2016 until her move into a care setting earlier this year. We appreciate that managing a loved one's move and the subsequent sale of their property can be a challenging time for families.
Thank you for your kind words about Jodee, Lou and Georgie Kedge. We are pleased to hear that they have been helpful and supportive throughout this process, providing assistance and guidance when needed. We will ensure that they receive a copy of your review.
We wish your mum all the very best and thank you again for taking the time to share your feedback.
The McCarthy & Stone Team
18 months of "disruptive" noise: McCarthy & Stone acknowledge but fail to fix it
UPDATE - Response to McCarthy & Stone
Your reply sadly reinforces the negative corporate approach highlighted in my review.
You reference "agreed quiet hours", yet in practice nothing has changed: the communal laundry room remains open 12+ hours daily, 7 days a week, adjoining my mother's living room.
Your own findings “clearly acknowledged … an issue with noise transfer”.
After you had tried fitting matting & risers, the EHO still identified a persistent, clearly audible tone from tumble dryers & questioned whether locating a laundry room next to an apartment is appropriate.
With almost 50 years’ experience developing retirement properties, to claim you are "not aware of any further practical measures" while ignoring standard acoustic solutions is staggering.
Expecting an elderly resident to wear noise-cancelling earbuds is not a "proportionate" solution to a chronic noise issue & dismissing her experience as within "accepted tolerance levels" disregards her basic right to quiet enjoyment of her home.
Navigating this 18-month dispute has been exhausting - we’ve persevered purely because of the severe impact on my mother’s quality of life. We expected McCarthy & Stone to prioritise their residents' health & well-being; sadly, this has not been our experience & leaves us wondering how many others are in the same position.
Review
I have been dealing with McCarthy & Stone regarding an ongoing problem in my parents’ Retirement Living PLUS apartment & want to share our family's experience.
My parents’ living room is subjected to chronic low-frequency noise & vibration from the adjoining communal laundry room. While my father is spared as he wears hearing aids, the noise severely impacts my mother’s well-being, forcing her to wear noise-cancelling earbuds just to sit in her own living room.
• Mar 25: Noise issue raised with Estate Manager shortly after moving in
• Aug 25: Formal complaint raised through McCarthy & Stone’s complaint process
• Sept 25: They upheld our formal complaint, stating, “We understand how important it is for all Homeowners to feel comfortable … in their homes & we are committed to doing everything we can to support that”
• Dec 25: Matting fitted with risers beneath the machine feet did not reduce the noise impact on my mother
• Jan 26: They stated their report had “clearly acknowledged there was an issue with noise transfer” but as “noise levels have reduced as expected… we do not propose any further action”
Concerned for my parents' well-being, I appealed directly to senior executives for help. Instead, in Jan 26 Customer Relations again directed us to the Property Ombudsman & First-tier Tribunal (Property Chamber) - neither of whom can help, as McCarthy & Stone’s corporate entity acting as the landlord sits outside the Ombudsman’s scope & the Property Tribunal has no jurisdiction over a landlord’s lease compliance.
• Apr 26: EHO report confirmed a "distinct & clearly audible tone" linked to the tumble dryers that is "persistent throughout the day". The EHO questioned the building design, asking if it is appropriate to locate a laundry room adjacent to an apartment & whether building regulations for internal walls are sufficient in this situation.
• Apr – Sept 26: Following formal interventions from both our local MP & my parents’ local Councillor, on 25 Sept McCarthy & Stone acknowledged "ongoing noise concerns... can be disruptive, frustrating & upsetting". They comment that the noise is within acceptable tolerance levels but "recognise this does not necessarily remove the concern or inconvenience".
As an active noise dispute must legally be disclosed to potential buyers, I feel this severely damages any chance of selling the property in an already incredibly tough market, as widespread UK media reports highlight, retirement properties can be difficult to resell.
McCarthy & Stone publicly commit to Integrity, "holding ourselves to the highest standards" & Courage, "taking ownership & responsibility". Sadly, we have experienced neither.
25 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Sally Pardey,
Thank you for taking the time to share your feedback and allowing us to look further into this matter.
We are sorry to hear that your parents remain concerned about noise transfer into their apartment and we recognise that this has been a source of frustration for your family.
As you note, this matter has been the subject of extensive review over a prolonged period, including investigations by McCarthy & Stone, independent acoustic assessments and engagement with external parties. Throughout this process, we have sought to understand the concerns raised and identify any practical measures available to reduce the impact of noise.
Following recommendations made by 24 Acoustics, a number of measures were implemented. These included the installation of vibration-reducing matting beneath the laundry room appliances and the replacement of an older machine with an anti-vibration model. In addition, the operation of the laundry room continues to be closely monitored, with agreed quiet hours in place to help minimise any potential disturbance.
Whilst we appreciate that these measures have not achieved the outcome your family had hoped for, the findings of the acoustic assessments indicated that any remaining audible noise was within accepted tolerance levels. We recognise that this does not necessarily remove the concern or inconvenience experienced by your parents. However, having carefully considered the specialist advice received and implemented the recommended measures, we are not aware of any further practical or proportionate actions that can reasonably be taken at this time.
We recognise that you remain disappointed with the outcome. However, as much of the detail relating to this matter concerns individual homeowners, specialist reports and extensive correspondence spanning many months, it would not be appropriate to discuss those details further on a public platform. We would, however, like to reassure readers that this matter has been thoroughly investigated and reviewed, and every effort has been made to understand and address the concerns raised.
At McCarthy & Stone, we take homeowner concerns seriously and remain committed to listening, investigating concerns thoroughly and taking action where appropriate and proportionate.
Many thanks again,
The McCarthy & Stone Team
Avoid them at all cost
Avoid them at all cost. They are unreliable
19 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Timilehin Aringbangba,
Thank you for sharing your feedback.
We are sorry to read that you feel this way.
As your review does not provide any details about the circumstances behind your comments, we are currently unable to understand or investigate the experience you have described.
We would welcome the opportunity to better understand your concerns. If your review relates to a personal experience with McCarthy & Stone, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk or update your review with further details so that we can look into the matter and respond more fully.
Thank you again for your feedback.
The McCarthy & Stone Team
Gina's a star!
My wife and I moved into a newly-constructed 2-bed apartment in Century Court, West Bridgford, in December 2017 and are very happy to be living in such a pleasant area. The location of Century Court allows us to enjoy everything we need, from shops, bars, restaurants, dental and medical practices, as well as easy access to Nottingham's exemplary public transport system and sporting facilities. We also consider ourselves very fortunate in that Century Court offers us the services of our excellent House Manager, Gina Large. Gina joined us at Century Court in February and settled in straightaway - she is everything that a McCarthy & Stone House Manager should be: efficient, professional, friendly, approachable and cheerful with a lively sense of humour. When it comes to interacting with residents and any problem or concern they may have, Gina instinctively realises that the matter raised, even if it may appear to be trivial to anyone else, is actually of great importance to the resident concerned and Gina always deals with the issue confidently, with assurance and genuine empathy. While some may need to be taught this skill, to Gina it comes naturally! Two of the major and very important attributes that Gina brings to her job are, firstly, the fact that she genuinely cares about the residents at Century Court and, secondly, she's very effective in sorting out any of the problems that can occur in a development such as ours. If it's within her power and authority do do so, she resolves any issues with a rapid efficiency that takes the breath away! She is a shining example to many of her colleagues and we are lucky to have her here at Century Court.
19 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Geoff Thomas,
Thank you for taking the time to share your experience of living at Century Court, West Bridgford.
We are delighted to hear how much you and your wife enjoy life at the development and the benefits of its location and community. It is wonderful to know that Century Court continues to provide a place where homeowners can enjoy independent living with so many local amenities on the doorstep.
Thank you also for your incredibly kind and thoughtful words about Gina. We are pleased to hear that her professionalism, efficiency, empathy and genuine care for homeowners have made such a positive difference to your experience. It is particularly rewarding to read how much you value her approachable nature and commitment to resolving issues quickly and effectively.
We will ensure that Gina receives a copy of your review and the recognition she so clearly deserves.
Many thanks again for taking the time to share your feedback.
The McCarthy & Stone Team
Butterworth Grange
Butterworth Grange, Bamford. As a regular guest I have always found the guest suite clean and comfortable with a complimentary tray of coffee/tea supply and biscuits. My mother is a resident and has been very happy living there for the past 3 years. Location is great for the small shops nearby. The manager Margaret is very helpful and her office door is always open to anyone who passes. The common areas are kept spotless by the cleaner. Some maintenance complaints are handled by head office which can delay in problems getting resolved quickly.
11 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Anthea Hertfordshire,
Thank you for taking the time to share your experience of Butterworth Grange, Bamford.
We are delighted to hear that your mother has been happy living at the development for the past three years and that, as a regular visitor, you have consistently found the Guest Suite to be clean, comfortable and well equipped. It's wonderful to know that both the development's location and the nearby amenities have contributed to such a positive experience.
Thank you also for your kind words about Margaret and the wider team. We're pleased to hear that her helpful, approachable nature, together with the high standards maintained throughout the development, have made such a positive impression. We will ensure that Margaret receives a copy of your review.
We also appreciate your constructive comments regarding maintenance matters. Whilst some repair requests are managed by our central teams, we recognise the importance of resolving issues as promptly as possible and will share your feedback with the relevant colleagues.
Many thanks again for sharing your review.
The McCarthy & Stone Team
Happy Here
Simone Roper is a great manager at Powell House. She is very responsive and proactive.
I haven't given 5 stars as I had to wait at least 3 months for a shattered window to be replaced with no explanation.
19 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Pauline Brown,
Thank you for taking the time to share your feedback about life at Powell House.
We are delighted to hear your kind words about Simone Roper and the support she provides. It is wonderful to know that you have found her to be responsive, proactive and committed to helping homeowners, and we will ensure she receives a copy of your review.
We also appreciate your comments regarding the delay in replacing your window. We understand how frustrating this must have been and are sorry that you felt there was a lack of communication during the process. We have reached out to our Operations team to better understand the circumstances surrounding the delay and to ensure that an explanation is provided.
Many thanks again,
The McCarthy & Stone Team
Having moved with my husband to…
Having moved with my husband to Millstone House Upminster, we thought we would be set for our retirement with no worries as MCS advertise stress free living.
We noticed that our flooring started to crumble and MCS didn't really care as it was inside our property.
This turned out to be nearly a year before they admitted that it was down to bad workmanship and agreed to get it repaired which meant we had to pack up our belongings and move into the guest room with no cooking or kitchen facilities. This caused a lot of stress for us at 77 and 83 we did not believe our apartment would have such upheaval. This is a very short version as we waited for ages to get it fixed,which just happened this week.
We have never had an apology for the upheaval and stress this has caused us.
The only consolation is our area manager Harley and our wonderful House manager Vicky McClenaghan who has fought our corner and I think if it wasn't for her persistence and nagging we would still be waiting .
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Linda Patten,
Thank you for taking the time to share your feedback.
We are sorry to hear that the issues affecting your flooring caused such disruption and worry for you and your husband. We appreciate that having remedial works carried out within your home, together with the need for temporary living arrangements, can be particularly challenging and stressful.
As this matter was investigated through our formal complaints process, a detailed written response was provided which acknowledged the situation, addressed the concerns raised and included an apology for the experience you encountered.
Whilst we regret that your experience did not meet expectations, we are pleased that the necessary works have now been completed. We are also grateful for your kind comments about Harley and Vicky. We know how much homeowners value local support, and it is wonderful to hear the positive difference they made throughout this process. We will ensure your feedback is shared with them.
Thank you again for taking the time to leave your review.
The McCarthy & Stone Team
Jake was superb with supporting my Mom…
Jake was superb with supporting my Mom and I through the process of her taking on a rental property. He was clearly very knowledgeable but equally patient, thoughtful and kind with my Mom who was going through a tough time transitioning with living on her own. Would highly recommend his expertise. Thank you Jake.
21 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Suzi Williams,
Thank you for taking the time to share your feedback.
We are delighted to hear that Jake was able to support both you and your mum throughout the rental process. Moving home can be a significant life change, and it is wonderful to know that his knowledge, patience, kindness and thoughtful approach helped make the transition easier during a difficult time.
We would love to ensure that your kind words are shared with Jake and the correct team. If you would be happy to do so, please update your review with the name of the development your mum moved to.
Many thanks again for your recommendation and feedback.
The McCarthy & Stone Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.