Mateeno Recensioni 

i returned items a year ago over £150 with of stock which i sent back recorded and they have not refunded me

Writing another review of this company as I'm hoping that they may respond to me as they are completely ignoring my emails and have been for weeks! Returned back 2 items to them that were unworn however they seen to think that 1 was worn! They have partially refunded me and said they would send the other item back, over 3 weeks later i am still waiting for my item and have written numerous emails but they chose to ignore me!! I have no choice but to take the matter further with my bank or citizens advise as they have not provided a full refund and they have also not sent the item back so in essence they have stolen my money! This company is a complete shambles and I would advise people to stay away, they have zero customer service skills and an inability to post things at the correct time or write emails back to customers. Highly negative and frustrating experience with them since I placed my order around 3 months ago and still waiting for matters to be resolved. Avoid like the plague!

My order did arrive in the end, over a month later but they did respond to my emails and did remedy the issue. I'm just glad it's a real company as for a little while I was worried it was a con. Just don't order for any special occasion in case there are any issues with dispatch or delivery. I was happy with the quality of the skirts i ordered too for the price I paid. If it had arrived on time, I would have reviewed it higher but let's see for any future orders.

i need my refund, received back the order over a month and cannot get my refund. need my money back

The customer service at mateeno was exceptional, a really pleasant experience with a swift delivery. The blazer quality was fantastic and the stitching was perfection. True to size and gorgeous accessories to match. Would definitely order again!

The blazer and earrings I ordered just arrived and they are gorgeous! I was initially nervous to buy from here, as it is a relatively small business, but I was very pleasantly surprised! The delivery came on time and the products are very well-made. I will definitely be ordering from here again.

Excellent customer service.
Despite the dress I wanted being out of stock, Sabrine was very helpful in producing it especially for me, which shows they really go above and beyond for their customers, the dress fits me perfectly and I absolutely love it, a very classy, timeless piece I will be wearing so very proudly.

Both the fit and material are excellent quality.

The customer service she delivered was beyond excellent, and I would definitely seek her business again in the future.

Lavinia

I love the material it perfectly splendid and the customer service is amaizing

I ordered blazers, la Perla and l’Abeille Noir! They are gorgeous! High quality I was surprised. I will ordered for sure.

So wanted to give 5 stars the Airel Pearl Bag just exceptional but the 9 day wait cost you a 🌟
That said I wouldn't hesitate to order from Mateeno the product was well worth the wait !

Just received my order!! I wasn’t sure if I should order from this website as I haven’t heard of it. But wooow the blazer I have ordered is just stunning!!! Really the PICTURE DOESNT DO IT ANY JUSTICE! I will be ordering the white colour for sure!! Thank you so so much 😍

Terrible Terrible service, ordered item on the 20th Aug , paid for priority delivery service ( 48 hr) as Royal mail was striking on the 27th and needed it for an event.
I contacted them on two occasions, no acknowledgement.
Company didn't dispatch until today(31st) only after I had made a complaint to clearpay. Usually the 1st time I order from a company I use PayPal, but this option wasn't available, should have seen it as a red flag. Now after dispute was raised, suddenly dispatch notification, no email response to my communications, not even an offer to refund postage fee or give me choice to cancel the order and with the strikes, only God knows when this would show up. Will never use this company ever again.

Encore une magnifique livraison. C est mon 4eme blazer avec mateeno ! Et la qualité est toujours au rdv, avec un paquetage superbe et toujours des petits cadeaux. Merci !!

J'adore ce site. Des vêtements sympa, on y trouve de tous les goûts et très fashion! Le delai de livraison est respecté, les vêtements sont fidèles aux photos.
J'ai passé commande 4 fois sans regret :)

Magnifique blazer, leurs qualité est au top.

Je recommande la marque totalement

J’ai acheté l’un de leurs balzer phare qui s’appelle l’abeille et je vois qu’il y a des traces blanches autour des pierres en forme d’abeilles. J’ai essayé de les joindre par mail et par IG mais je n’ai eu aucune réponse 167 € pour rien