Such a pleasure to do business with Lorel Diamonds. They answered our questions promptly and we now have a truly stunning pair of earrings which will be treasured for ever. I would wholeheartedly reco... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Everything went as Lorel Diamonds stated it would but as these earrings were to given as a present on a special day the review has been delayed until now. The earrings look lovely and the recipient i... Leggi di più
L'azienda ha risposto
I could not rate Lorel Diamonds highly enough! The service from start to finish was above and beyond. The craftmanship of the rings I purchased was simply stunning. Unfortunately, I had some difficult... Leggi di più
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Firstly we had an engagement ring made by lorel, it was exactly what was wanted, no complaints at all. We then needed a wedding ring to fit the unusual shape engagement ring, we contacted Lorel ag... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Lorel Diamonds specialises in beautiful jewellery including engagement rings, wedding rings and more. View the collection here.
Informazioni di contatto
4,9
Eccellente
463 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fantastic hand crafted jewellers
I bought my wife a new diamond wedding ring from Lorel Diamonds.
The ring is absolutely beautiful and well crafted.
It came in very secure packaging and a lovely presentation box.
Thankyou Lorel Diamonds my wife was speechless with this beautiful new ring.
17 febbraio 2026
Risposta di Lorel Diamonds
Hi Dave,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your wife was speechless. That’s exactly the reaction we hope for with every ring we create. It’s lovely to know you were pleased with the craftsmanship, secure packaging, and presentation too.
Thank you for choosing Lorel Diamonds for such a special gift.
Best Wishes,
Shannon
Beautiful wedding ring, excellent service
Beautiful wedding ring, very pleased with our purchase,
Excellent customer service as I needed my ring resized, due to ordering the wrong size initially, very quickly sorted.
Have already ordered another ring.
17 febbraio 2026
Risposta di Lorel Diamonds
Hi Julie,
Thank you for your lovely review.
We’re delighted to hear that you’re so pleased with your wedding ring. It’s especially lovely to know that the resizing was sorted quickly and smoothly for you, we’re always happy to help make everything just right.
The fact that you’ve already ordered another ring truly means the world to us. Thank you for your continued trust and support.
If there is anything we can help with in future please do get in touch.
Best Wishes,
Shannon
Wry impressed with the purchase
Wry impressed with the purchase, wife VERY HAPPY we was kept informed all the time thank you very much
Ste
17 febbraio 2026
Risposta di Lorel Diamonds
Hi Ste,
Thank you for your review.
We’re thrilled to hear you were impressed with your purchase — and even more thrilled that your wife is VERY happy! That’s exactly what we love to hear.
Keeping our customers informed every step of the way is so important to us, so we’re glad you felt well looked after throughout the process.
If there is anything we can help with in future please do just get in touch.
Many thanks,
Shannon
Excellent Service and a quality ring…
Excellent Service and a quality ring that blew my Wife's expectations.
17 febbraio 2026
Risposta di Lorel Diamonds
Hi Gary,
Thank you for your review!
We’re absolutely delighted to hear that the ring exceeded your wife’s expectations, that’s exactly the reaction we hope for with every piece we create. Knowing you were happy with both the quality and the service truly means the world to us.
If there is anything else we can help with in future please just get in touch.
Kindest Regards,
Shannon
Incredible service when most companies…
Incredible service when most companies now offer awful service. Made everything easy instead of hard!!! Thanks
17 febbraio 2026
Risposta di Lorel Diamonds
Hi John,
Thank you for your review! We really appreciate that.
It's great to hear you've been happy with our service! Providing exceptional service — and making things simple and stress-free for our customers — is exactly what we strive for every day.
If there is anything else we can help with in future please do just get in touch.
Best Wishes,
Shannon
I live in Cyprus im Cypriot i contact…
I live in Cyprus im Cypriot i contact the shop the ladies there talk so polite and so helpfull, i planned to be in Uk before Christmas and they deliver it exactly how we agree i cant be more satisfied from Lorel diamonds. I order it when i was in Cyprus so u can trust Lorel Diamonds 100%.My actual experience with Lorel Diamonds deserves 6 stars
30 novembre 2025
Risposta di Lorel Diamonds
Hi Giannis,
Thank you so much for your incredibly kind words!
We’re truly grateful that you trusted Lorel Diamonds with your order all the way from Cyprus. It means the world to us that our team was able to assist you and ensure everything was delivered exactly as agreed before Christmas.
Your satisfaction is our greatest reward, and hearing that your experience “deserves 6 stars” genuinely makes our day!
If there is anything we can help with in future please do just get in touch.
Best Wishes,
Shannon
Amazing customer service
Amazing customer service. Shannon not only answered all my questions but went out her way to advise me on an alternative and worked so well. So happy with my wedding ring and fits perfectly against my engagement ring!!! Thank you so much… beautiful packaging
6 gennaio 2026
Risposta di Lorel Diamonds
Hi Layla,
Thank you for your lovely review.
It's brilliant to hear you're happy with your ring! It was an absolute pleasure to help with that.
If there is anything else we can help with in future please do just get in touch.
Best Wishes,
Shannon
Truly amazing!!!
I had an exceptional experience with this diamond ring company from start to finish. The quality of the diamond and the ring band was truly excellent—beautiful craftsmanship and attention to detail. The service was outstanding, with a team that was knowledgeable, responsive, and genuinely helpful throughout the entire process. My order arrived right on time, exactly as promised, and the customer service was absolutely amazing. I couldn’t be happier with both the product and the experience, and I would highly recommend them to anyone looking for a high-quality diamond ring and top-tier service.
6 gennaio 2026
Risposta di Lorel Diamonds
Hi Luca,
Thank you for taking the time to share such a wonderful review.
We’re incredibly pleased to hear that you had an exceptional experience from start to finish and that the quality, craftsmanship, and attention to detail met your expectations. It’s also great to know our team’s service and communication made the process smooth and enjoyable. Your recommendation truly means a great deal to us.
If there is anything else we can help with please do just get in touch.
Kindest Regards,
Shannon
The ring and experience was perfect. Jayne was superb at keeping me updated throughout the process.
The ring and experience was perfect! I found a ring that I liked on the website but wanted to make some alterations based on a style I had in mind. I spoke with a lady called Jayne who was superb in organising the order and getting CAD drawings sent over for approval. She kept me updated throughout the process until the ring arrived. Top level service. Thanks so much!
6 gennaio 2026
Risposta di Lorel Diamonds
Hi Bradley,
Thank you for your lovely review.
We’re so pleased to hear that both the ring and your overall experience were perfect.
It’s great to know that Jayne was able to help bring your vision to life, from organising the alterations to sharing CAD images and keeping you updated throughout the process. Your kind words about our service mean a great deal to us.
If there is anything else we can help with please do get in touch.
Best Wishes,
Shannon
Risposta di Lorel Diamonds
Thank you for your review! We really appreciate that.
Great product great price.
6 gennaio 2026
Risposta di Lorel Diamonds
Thank you for your review! We really appreciate that.
the Ring is nice quality and is nice
the Ring is nice quality and is nice! Updates were good so you knew when it had been made and sent.
6 gennaio 2026
Risposta di Lorel Diamonds
Hi Linda,
Thank you for your review!
We’re pleased to hear you’re happy with the quality of the ring and that the updates kept you well informed throughout the process!
If there is anything else we can help with please do just get in touch.
Best Wishes,
Shannon
Great Experience
Really easy to order and design.
The ring was perfect
My partner was so happy and loves it so much.
Delivered exactly when they promised.
6 gennaio 2026
Risposta di Lorel Diamonds
Hi Richard,
Thank you for your review! We really appreciate you taking the time to write that.
It's brilliant to hear you found the ordering process easy and even better that the ring was perfect. It was a pleasure to create that and we're so happy your partner loves the ring.
If there is anything else we can help with in future please do get in touch.
Kindest Regards,
Shannon
Great customer service and perfect ring
Great service from my first contact. I found the ring that I liked but wanted another type of diamond - this was no problem at all. I was kept up to date all the way through the consultation period and received a CAD of the ring before committing to the purchase. The ring arrived on the date specified and I couldn’t be happier with it. It’s so sparkly - the ring of my dreams ❤️❤️
6 novembre 2025
Risposta di Lorel Diamonds
Hi Mo,
Thank you for your wonderful review!
We’re so pleased to hear that your experience was smooth from the very first contact and that we could tailor the ring to your exact preferences. It was an absolute pleasure to create the ring of your dreams!
If there is anything else we can help with in future please do just get in touch.
Best Wishes,
Shannon
Fabulous Company to deal with
Fabulous Company to deal with, from start to finish. The website is laid out in such a way that it is very easy to navigate & choose the items you'd like to compare & then order. I was kept updated at every stage & my delivery was impressively packaged. Thank you for my new engagement ring, I love it!
6 gennaio 2026
Amazing quality and superb support!!!!
6 gennaio 2026
Risposta di Lorel Diamonds
Hi Stefania,
Thank you for your review!
It's lovely to hear you're happy with the quality of your ring and the support we provided.
If there is anything else we can help with please do just get in touch.
Best Wishes,
Shannon
good service and all the paperwork…
good service and all the paperwork correct very satisfied.
6 gennaio 2026
Risposta di Lorel Diamonds
Hi Michael,
Thank you for your review! We really appreciate that.
It's great to hear you're happy with the service and the paperwork sent with your order. That means a lot to our team.
If there is anything else we can help with please do just get in touch.
Kindest Regards,
Shannon
Fantastic deal and service.
Transaction was straight forward. Its a beautiful diamond ring with lots of sparkle
Nice presentation box with documentation.
My wife is over the moon. Looks a lot more expensive than it was. Thankyou for great deal.
6 gennaio 2026
Risposta di Lorel Diamonds
Hi Simon,
Thank you for your lovely review!
I'm so pleased to hear you and your wife are happy with the ring! It is such a beautiful design and it was a pleasure to create that.
If there is anything else we can help with in future please do just get in touch.
Best Wishes,
Shannon
Communication was excellent the ring…
Communication was excellent the ring arrived on time and the ring was absolutely stunning
6 gennaio 2026
Risposta di Lorel Diamonds
Hi John,
Thank you so much for your kind review!
It's lovely to hear that you were happy with the communication and you ring! It was our pleasure to create that for you.
If there is anything else we can help with in future please do just get in touch.
Many Thanks,
Shannon
Stunning item of jewellery
Stunning item of jewellery. Arrived exactly when I was told it would. The cut of the stone is exceptional and so bright. I will definitely be a returning customer.
19 novembre 2025
Risposta di Lorel Diamonds
Hi Helen,
Thank you for your lovely review!
It's brilliant to hear you're happy with your ring. We love an Emerald Diamond!
If there is anything we can help with in future please do just get in touch.
Kindest Regards,
Shannon
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