London Waste Management Recensioni 

2115
•
TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Easy punctual AND they do recycle - they not only have it all over their van but they sent me a confirmatory Duty of Waste Care note. They had no problem removing an awkward bed frame and were very ca... Leggi di più

Valutata 5 stelle su 5

The guys arrived on time, were polite and professional and did a fabulous job. It included some heavy items which had to be walked along an access road, which involved extra effort. All in all a very... Leggi di più

Valutata 5 stelle su 5

I have reviewed LWM before and having just used them for the fifth time can confirm the level of service they offer is consistently high. Easy to book,confirmation of the price,convenient to pay... Leggi di più

Valutata 5 stelle su 5

Absolutely brilliant service, fair prices and fantastic staff. I would highly recommend this company for any waste removal you need, specially due to the fact that they collect a wide range of items a... Leggi di più

Dettagli dell'azienda

  1. Servizio di raccolta rifiuti
  2. anche in
  3. Servizio di discarica
  4. Servizio di gestione dei rifiuti
  5. Servizio di sgombero case

Scritti dall'azienda

We cater to your specific needs to ensure excellence. No matter how big or small your waste removal needs are, we have a cost effective solution for you.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 72% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(2115)

240 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Easy punctual AND they do recycle

Easy punctual AND they do recycle - they not only have it all over their van but they sent me a confirmatory Duty of Waste Care note. They had no problem removing an awkward bed frame and were very careful. They were prompt and came on a Saturday the day after I booked them, so I did wonder whether they were too good to be true, but in fact they are a genuine official company official with dedicated vans etc and I can highly recommend them.

3 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great guys, great job

The guys arrived on time, were polite and professional and did a fabulous job. It included some heavy items which had to be walked along an access road, which involved extra effort. All in all a very good service.
Tony

10 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Horrible site

Horrible site, I was offered a discount code and they will not honor it. Would never recommend!

9 ottobre 2026
Non scritta su invito
Logo di London Waste Management

Risposta di London Waste Management

Dear Ellie,

Thank you for your feedback. We're sorry for the frustration during your checkout experience.

As shown on the pop-up when the offer is received, our promotional codes operate on a limited timer and automatically expire once time runs out. However, if you contact our support team via email or live chat, we would be happy to review the expired code and generate a replacement for you.

Furthermore, starting next week, we are extending the expiration time limits and making them much clearer and more visible on the pop-up so eligible users have plenty of time to apply their discounts.

Valutata 1 stelle su 5

Two people showed up to remove a heavy…

Two people showed up to remove a heavy fridge/freezer unit without a trolley, which should be a basic tool for the job. I have parquet floor that is very prone to damage with something this bulky so I asked them how they were going to move it - one of them said not to worry, they would pick it up off the floor. They instead dragged it a few feet over the living room floor, scratching it in two places, struggled to lift it and navigate it out the door, placed it back on the floor in the hallway and pushed it again over the hallway floor. Would not recommend or book again; using a trolley would have easily avoided damage.

2 ottobre 2026
Non scritta su invito
Logo di London Waste Management

Risposta di London Waste Management

I’m sorry to hear about your experience and your concerns regarding the flooring. We do these types of collections every day, and our team always aims to handle items carefully and safely.

For clarity, the booking information we received stated direct access to the item, and we were not informed that a trolley or any specific equipment was required for the collection. We also did not receive any report or complaint from you at the time regarding damage to the flooring, so unfortunately we were not given an opportunity to look into the matter or address it with the team. We take reports of damage seriously and would have been happy to investigate had this been raised with us.

Valutata 1 stelle su 5

Do not use - poor communication

Arranged collection for 7am - 12pm. Called at 1pm to ask if they were still coming. Was told they should be there by 5pm. Its now 5pm and no one has arrived

28 settembre 2026
Non scritta su invito
Logo di London Waste Management

Risposta di London Waste Management

We’re sorry the collection was delayed and that communication could have been better. We do appreciate your patience, and we’re glad the team were able to attend and complete the collection. We’ll take your feedback on board and work on improving our communication around delays.

Valutata 5 stelle su 5

Fantastic Service Highly Recommend

Good value for money, excellent service, kept me well informed of waste uplift. Cleared everything I wanted them to, even although I was not there.
Would use their service again and highly recommend.

8 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Completely unprofessional

This was repeat business. In the past it was fine. This time it was a complete joke. They gave me 12-5pm slot so I stayed at home. They turned up at 7pm. They did not have my correct address which I had to try and explain to some person who spoke no English. And, just to top it up, they managed to knock into my gate. Totally unprofessional and to be totally avoided.

25 agosto 2026
Non scritta su invito
Logo di London Waste Management

Risposta di London Waste Management

We’re genuinely sorry that this collection fell so far below the standard you had experienced with us previously, especially as you had trusted us on eight occasions since 2025. We completely understand how frustrating it must have been to wait at home for a 12–5pm collection, only for the team to arrive much later, with additional issues around the address and damage to your gate.

We take full responsibility for the poor experience and are disappointed that we let you down on this occasion. Given your history with us, we certainly don’t want one bad experience to undo the trust you’ve placed in our service. We will be contacting you directly to discuss what happened and, most importantly, to see how we can make this right for you.

Thank you for bringing this to our attention. We’re taking your comments seriously and will use this as an opportunity to address the issues with the team involved.

Valutata 5 stelle su 5

Excellent service and customer care…

Excellent service and customer care ⭐⭐⭐⭐⭐

I contacted London Waste as I urgently needed a sofa collected and disposed of within just a couple of hours. The lady I spoke to (I believe her name was Dawn) was incredibly empathetic and understanding of the situation and said she would see what she could do.

Within the hour, she had confirmed that they were able to arrange the collection, I was so impressed!

The team who arrived to collect the sofa were also fantastic. They were friendly, kind, considerate and extremely helpful throughout.

From start to finish, the service was excellent and the customer service was second to none. I wouldn’t hesitate to recommend London Waste and will definitely use them again.

Thank you so much for making a stressful situation so easy! ⭐⭐⭐⭐⭐

21 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service. Very responsive and fair price quoted. Easy booking process. The team telephoned to let me know they were on the way and did the job very professionally. I'd be happy to recommend the service.

7 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Experience was very positive and…

Experience was very positive and communication was great. Delivery was seamless and the booking process simple. They were all very responsive on the online chat, via email and on the phone. I definitely recommend their services.

3 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

A very poor service

A very poor service - unfortunately I was misled by the seemingly high ratings, and will not be using this service again for future collections.

Two movers came, but only one was actively moving. The other person was on the phone the whole time. The mover actually asked me to offload items into his trolley while he stood by. I asked him to help, and almost got injured by moving a heavy object.

The mover continuously complained that I should have moved the items outside. But I have literately moved all the items by the front entrance of the flat (I am not able to literally move them into the street because it would block the front area). Basically it just felt like none of them wanted to be here.

31 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Bulk removal of eyesore rubbish in the blink of an eye, almost.

Approached with trepidation my using of this company for the first time in my long life and I have to keep pinching myself that from start to finish the entire experience was a joy in every regard. If only all businesses, companies, what have you, were even a fraction as good as what I have found today with LWM it would make all of our interactions a pleasure.

30 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely brilliant service

Absolutely brilliant service, fair prices and fantastic staff. I would highly recommend this company for any waste removal you need, specially due to the fact that they collect a wide range of items and charge accordingly to each piece,so if you need again and again,it will definitely worth it. The amount is fairly priced and the way they collect the payment is also very reasonable(per item/aproximate weigh). By far the best.

25 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

I have reviewed LWM before and having…

I have reviewed LWM before and having just used them for the fifth time can confirm the level of service they offer is consistently high.
Easy to book,confirmation of the price,convenient to pay and on the day a courtesy call a short while before arrival,giving one time to prepare.
The guys who arrive are courteous and carry out the most difficult of removals with no complaints.
I live on the second floor with no lift,yet never a complaint!
If you require your items removed,look no further than London Waste Management.
Six stars !

21 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent

No hassle, personal interaction with a human from the start, clear details imparted well and a really accommodating approach. The team handling my "stuff" were very friendly and efficient. So easy from start to end, strongly recommended. 5 stars. Thank you!

11 luglio 2026
Non scritta su invito

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