London Man Van | LMV TRANSPORT LTD Recensioni 

1238
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

London Man Van did a great job with my move. They navigated a tricky move from a houseboat to a second floor flat. They were on time, professional, and efficient. Thank you very much for the good serv... Leggi di più

Valutata 5 stelle su 5

We used London Van Man twice for an event in London – they were fantastic! Very easy to select/arrange collection times. Drove straight to the venue so no delays. Brought straps etc so all our kit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience with LMV. I booked only a few days in advance, got very nice help over the phone with my reservation, and had a fantastic experience with Casper and Kahn with the move.

Valutata 5 stelle su 5

Fantastic timely service; removed a heavy three-seater sofa downstairs from the second floor, plus large TV, heavy rug, and various other items. They checked with us for everything. No complaints from... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Impresa di traslochi
  2. Servizio di trasloco e immagazzinamento
  3. Ditta di spedizioni
  4. Servizio di trasporto

Scritti dall'azienda

LMV Transport / London Man Van offers professional Man with a Van, Removals Services in London. We provide Local and Nationwide Moves from or to London. GET Instant Quote and Book Online. Use PromoCode - SALE-TRUST


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(1238)

43 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service

Great service, very efficient team.
Manuel & Howell were extremely helpful, and went the extra mile to finish the job in record time.
Highly recommended.

19 marzo 2022
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Risposta di London Man Van | LMV TRANSPORT LTD

Really appreciate your review, Just wanted to say thank you for choosing us. It’s always pleasure to provide services to customers like you!

Valutata 5 stelle su 5

Chris & Kevin where simply Brilliant

Chris & Kevin where simply Brilliant, Highly reccommed to use them. Thank you guys

16 marzo 2022
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Risposta di London Man Van | LMV TRANSPORT LTD

Thank you so much for your kind words! It was a pleasure to provide service for you.

Valutata 5 stelle su 5

Super helpful and cheerful guys helped…

Super helpful and cheerful guys helped move some really heavy stuff today. Would definitely recommend and will use again for sure! Ask for CJ, Howell, Billy & Kevin 👍 Massive thanks guys

14 marzo 2022
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Risposta di London Man Van | LMV TRANSPORT LTD

Thank you so much for taking the time to leave us a review. We are glad to hear that our team was able to help you with your move and that we were able to provide such a great service.

Valutata 4 stelle su 5

Movers themselves were great

Movers themselves were great, professional, respectful and careful with the moving. However they were 4 hours late due to an issue with the van I had ordered. They did give me regular updates though which I was appreciative off, and offered to pay for my lunch but didn’t hear anything further about that!

23 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

Cancelled our booking

They cancelled our booking the day before the move. Wish we booked elsewhere

30 giugno 2021
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Risposta di London Man Van | LMV TRANSPORT LTD

Dear Customer,
We’re very sorry that your booking was cancelled at short notice. We understand how stressful it can be to have moving plans disrupted, especially so close to the scheduled date. Unfortunately, cancellations can occasionally occur due to unforeseen circumstances, but we recognise that better communication should have been provided in your case.

Please accept our sincere apologies for the inconvenience caused. We appreciate your feedback and will use it to improve our scheduling and communication processes to prevent similar issues in the future.

— The London Man Van Team

Valutata 4 stelle su 5

Very patient and polite

Very patient and polite. Ali Rasa and his partner were extremely helpful in sorting a quite chaotic move from London to the far Nort of England. Far distance and long hours (above 10h) did not put a slight dent in the quality of service. The unloading was quick and easy as they took care of everything whilst I could catch some rest after an exhausting drive.
Well done, guys!

The only minus was the website miscalculated the cost, so I had to pay almost double the amount. I kind of expected that from the begging, but it's just taking from the overall smoothness of the entire already stressful process.

11 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Ion- East London to Sidcup

Our driver Ion was fantastic. He arrived early, was friendly, professional and got us loaded, delivered to and unloaded at our new property in good time.
It was a really hot day and conditions were challenging, but he made the day👍

9 giugno 2021
Non scritta su invito
Valutata 1 stelle su 5

I booked LMV for a repeat job

I booked LMV for a repeat job. Their first one went smoothly and staff were great (18 May). I re-booked for 3 June having had 3 quotes (3 different reference numbers) for the same job. Within minutes, I had a booking refusal. Believing my booking to have been cancelled, I booked a few days later for the same job to be done on 1/6. This job was done without too much ado though the driver left the job just before it was finished. Luckily I had 2 friends to help finish and get the piece of furniture in the house. To my surprise I was then called this morning by one that same driver (Gregor) saying he was doing what I thought was the cancelled job for 3 June. I have just had a long and horrible conversation with ‘Marek’ from LMV HQ, saying that I have made the mistake of not reading my emails correctly or noticing different numbers relating to quote & booking references. For a job I believed was refused by them, they have now taken a deposit of £58.30 and will not refund this to me. I tried to explain that a customer should be allowed to choose options for a quote before it going to ‘booking’ on their system. Arik said there is nothing wrong with their ‘system’. I beg to differ. In the meantime, no refund for me. I will be taking this to the Trading Standards Authority.

3 giugno 2021
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Risposta di London Man Van | LMV TRANSPORT LTD

Dear Madeline,
We’re very sorry to hear about the confusion and frustration caused by your recent experience. We understand how disappointing it must have been to deal with overlapping bookings and communication issues after previously having a smooth move with us.
We apologise for any misunderstanding regarding the booking and quoting process. Our system generates unique reference numbers for each quote and confirmed booking, which can sometimes cause confusion when multiple quotes are made for the same service. However, we recognise that this process could have been explained more clearly, and we regret that it led to unnecessary stress and frustration.
We’re also sorry for any inconvenience caused by the driver not completing the job as expected and by the handling of your refund request. Your feedback has been shared with our management team for review, and we’ll ensure improvements are made to our communication and booking procedures.
Thank you for bringing this to our attention — we value your previous trust in our service and regret that this experience did not reflect our usual standards.
— The London Man Van Team

Valutata 2 stelle su 5

Unresponsive to messages

Unresponsive to messages. Didn't provide reciept despite promising one. They completed the move ok.

3 febbraio 2021
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Risposta di London Man Van | LMV TRANSPORT LTD

Dear Dominic,
Thank you for your feedback. We’re glad to hear that your move was completed successfully, but we apologise for the lack of communication and for not providing your receipt as promised. This is not the level of service we strive to maintain, and we regret the inconvenience it caused.
Your comment has been passed to our administrative team to ensure that receipts and follow-ups are always handled promptly in the future. We appreciate you bringing this to our attention and thank you for choosing London Man Van.
— The London Man Van Team

Valutata 5 stelle su 5

Very good

I received top notch service from this company at a decent price. They arrived on time on the moving date, worked fast and also were very kind. And there were no additional payment requests etc.

20 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

Initially worried, but worries were unfounded

I was initially worried given some of the reviews , but Grigor was excellent. He was a huge help with the heavy lifting and although he was 90minutes late, he kept me up to date with his movements. I also expected him to be late as many reviews indicated this happened to them. If we move again I would use LMV.

28 settembre 2020
Non scritta su invito

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