London Man Van | LMV TRANSPORT LTD Recensioni 

1238
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

London Man Van did a great job with my move. They navigated a tricky move from a houseboat to a second floor flat. They were on time, professional, and efficient. Thank you very much for the good serv... Leggi di più

Valutata 5 stelle su 5

We used London Van Man twice for an event in London – they were fantastic! Very easy to select/arrange collection times. Drove straight to the venue so no delays. Brought straps etc so all our kit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience with LMV. I booked only a few days in advance, got very nice help over the phone with my reservation, and had a fantastic experience with Casper and Kahn with the move.

Valutata 5 stelle su 5

Fantastic timely service; removed a heavy three-seater sofa downstairs from the second floor, plus large TV, heavy rug, and various other items. They checked with us for everything. No complaints from... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Impresa di traslochi
  2. Servizio di trasloco e immagazzinamento
  3. Ditta di spedizioni
  4. Servizio di trasporto

Scritti dall'azienda

LMV Transport / London Man Van offers professional Man with a Van, Removals Services in London. We provide Local and Nationwide Moves from or to London. GET Instant Quote and Book Online. Use PromoCode - SALE-TRUST


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(1238)

43 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Highly recommend

Marcin was great, prompt arrival, quickly got all my stuff loaded and over to the new place in plenty of time. It was easy to get a quote with a competitive price and good communication, would definitely recommend.

30 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great Service

Have used these guys before. Great service from end to end. Guys arrived on time and efficiently moved my stuff. Would throughly recommend.

27 ottobre 2022
Non scritta su invito
Valutata 1 stelle su 5

I recently had a horrible experience…

I recently had a horrible experience using the London Man-Van. First, the booking system did not work properly. I tried booking a medium van and the website showed full availability for the selected date and time. I pre-paid and the booking was confirmed and afterwards got cancelled. I attempted re-booking for alternative dates and times and the same problem occurred over 10 times. I had to call the team and found out that they did not have the medium van available for that date and time so I need to book a large van. After attempting to book that (again shown as available on the website), my booking again got cancelled for the same reason and I was told I need to pay more to book an extra large van (which I know regret doing as the problems continued on the day). I estimated that the van driver and my partner will need 15 min to load and unload the van. The loading took 15 min with the van driver doing less than half of the work and mostly supporting with keeping doors open and holding the lift. I also estimated the drive between my old flat and my new flat will take 30 min as per GPS estimates. I took a taxi to get to my new flat first and there was not traffic so I got there for 20 minutes. The van driver got there after over an hour and 10 minutes even though he left shortly after me (when that happened I checked the traffic on my phone as I found that extremely odd and there was no traffic still). When he started unloading my belongings he was even less helpful than at the beginning and again my partner carried most of the things. He kept on saying he needs to be paid extra for the extra time the process took, even though he was just lingering around holding doors and not carrying most of the items. In the end, I had to tell him I no longer need his help as he was just standing there not contributing (my partner had to carry my desk - the only large item - all by himself), whilst I was being reminded I need to pay for the extra half hour (which he lost under suspicious circumstances during the drive - or perhaps the other half hour when he was just standing around). Initially he told me I need to pay £20 for the extra half hour. When I paid that he asked me to pay £20 more on top of that. I said I want a detailed breakdown of what the charges include as that is unacceptable and becoming very suspicious. He called his boss whilst walking around my new flat with shoes on but there was no connection. I asked whether he could leave and send me an online receipt as I want to start unpacking and settling in but he refused to go until his colleague got on the phone with me. The colleague was extremely rude when I asked for a breakdown of the costs and started raising his voice at me. At that point I decided to pay and be done with it. I definitely do not recommend this service to anyone, it is clearly designed to rip you off and the team are doing everything within their power to do things slowly and delay you so that they can get paid more.

1 settembre 2022
Non scritta su invito
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Risposta di London Man Van | LMV TRANSPORT LTD

Dear Ms Krasimirova,
We are truly sorry to hear about your negative experience and the multiple issues you faced, both during the booking process and on moving day. This is certainly not the level of service or professionalism we aim to deliver at London Man Van.
We apologise for the booking system errors that caused repeated cancellations — we understand how frustrating that must have been. We are already reviewing our online availability system to prevent such problems from occurring in the future.
Regarding the moving day, we are deeply concerned by your description of the driver’s conduct, delays, and the lack of assistance you received. This does not reflect our service standards, and we will be conducting a full internal investigation to address this matter appropriately.
We also apologise for any unprofessional communication you experienced when discussing the additional charge. Transparency and respect toward our customers are core values we take seriously, and we regret that this was not reflected in your case.
Thank you for bringing these concerns to our attention. Your feedback helps us identify where improvements are needed, and we will ensure the issues you described are addressed immediately.
— The London Man Van Team

Valutata 4 stelle su 5

excellent value for money

Delayed arrival, but despite this, the service delivered was excellent.
The two workers were efficient, customer friendly, and flexible.
The service was excellent value for money considering the cost.

23 agosto 2022
Non scritta su invito
Valutata 1 stelle su 5

Horrible

Horrible, my driver/mover was supposed to be here 12:30pm today. I’ve been waiting for an hour and no phone no message, I keep calling the company no one answers the phone.

More on this booking:
Someone named CJ then called me at about 1:50pm and said they driver was delayed by the previous customers (but why no one contacted me earlier?). CJ said the driver would be here at 3pm the latest but it’s 3:07pm now and I’m still waiting! No sign of the driver, nor CJ replied my messages. This company is crap in its operation and very unprofessional in my opinion! If you can’t do it don’t say you can! Could I get a refund in such a situation? It’s causing me and my friend waiting on the other side a lot of trouble. We have to reschedule everything. When I asked CJ if we could push back to later tonight. He said they did not have driver tonight. I’m sure the driver/company would want to fix their mistakes if they are willing.

14 agosto 2022
Non scritta su invito
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Risposta di London Man Van | LMV TRANSPORT LTD

Dear Ida,
We sincerely apologise for the delay and lack of communication you experienced during your booking. This is not the level of professionalism or reliability that we strive to provide at London Man Van. We fully understand how frustrating it must have been to wait without updates and how this disrupted your plans.
The situation you described falls far below our service standards, and we are reviewing it internally to ensure it does not happen again. We also apologise for the inconvenience caused by the lack of response from our team and the poor coordination around the driver’s delay.
Please rest assured that we are committed to resolving this matter for you promptly and fairly. We deeply regret the inconvenience caused and appreciate you bringing this to our attention.
— The London Man Van Team

Valutata 5 stelle su 5

Good price, great service!

Great man and van services at a great price. I paid 2 hours for £150 with one man who helped load and unload. My man was very friendly and considerate of my belongings, taking care to be efficient but care with items. Arrived on time and finished on time too. Very happy with this service, will be using and recommending in the future for sure.

7 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service! Our van driver (Wojtek) was very helpful, polite and efficient.

Will definitely call them again for our next move.

7 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Good

Wojtek was very efficient; he let me know in advance that there would be a delay and communicated very clearly. Would definitely recommend 👍

4 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent, professional service

Alex and his partner were excellent. They carefully packed all my boxes— nothing was damaged in the move. When my couch didn't fit at my new flat, they were also able to help with the last minute removal. Definitely will use this team again!

27 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

All was done in time and with a…

All was done in time and with a professional attitude. And most important my advice also was taken into account for moving the boxes. I would recommend this service to anyone and will use it very soon again.

16 maggio 2022
Non scritta su invito
Valutata 2 stelle su 5

Late

Paid a premium price as reviews seemed good but unfortunately van was around 2 hours late which was awkward as had arranged pick up across London and had to loiter around until they came. In the end the men were very helpful and were late due to a previous overrun and traffic but the lateness messed up my schedule.

15 maggio 2022
Non scritta su invito
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Risposta di London Man Van | LMV TRANSPORT LTD

Dear Emma,
Thank you for your feedback. We’re very sorry for the delay and the inconvenience it caused to your schedule. While unforeseen traffic and previous job overruns can sometimes occur, we understand that punctuality is crucial, especially when plans are tightly scheduled.
We’re glad to hear, however, that our team was helpful once they arrived and completed the move professionally. Your feedback is valuable and will be used to improve our time management and communication with customers in similar situations.
We appreciate your understanding and thank you for giving London Man Van the opportunity to assist with your move.
— The London Man Van Team

Valutata 5 stelle su 5

Best movers in London!!

Had an excellent experience start to finish! The team (Chris & Che) were communicative, friendly, professional and super efficient which made the whole moving process as pain/ stress free as possible! Highly recommend for any removal services.

29 aprile 2022
Non scritta su invito

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