Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... Leggi di più
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... Leggi di più
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Aaron Figgett was unbelievably helpful throughout this process. Tesla were a 10/10 nightmare with dreadful customer service, but Aaron worked tirelessly to get up to date info and relay it. Al... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Informazioni di contatto
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , Regno Unito
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4,9
Eccellente
305 recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I'm taking my car overseas and Emma…
I'm taking my car overseas and Emma responded to the request for documentation quickly and with no fuss. Couldn't have been easier
6 novembre 2025
Non scritta su invito
Risposta di Lloyd Latchford Group
Good afternoon Stephen,
Thank you so much for providing your feedback and 5 star review about the service you received from Emma. This simple and efficient service is exactly what we aim to always provide.
Have a great week,
Lewis
Lloyd Latchford
Policy correction
Emma actioned an instruction from Octopus EV, reissuing my amended insurance certificate promptly and without fuss.
7 novembre 2025
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Risposta di Lloyd Latchford Group
Good morning,
Thank you so much for your 5 star review about the service you received from Emme when your insurance needed to be amended. We will ensure your feedback is passed onto Emma.
Have a super week,
Lewis
Lloyd Latchford
Amending a detail on my insurance policy
Having the need to amend a detail on my insurance policy, Katie Wilson delt with the request promptly and issued new documents with the correct details swiftly without any fuss, great customer service.
7 novembre 2025
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Risposta di Lloyd Latchford Group
Good morning Kathy,
Thank you so much for taking to time to provide your review. We are glad to hear that Katie was able to amend your policy and issue the new documents so promptly. This is the kind of service we strive to provide.
Have a lovely week,
Lewis
Lloyd Latchford
Fast and courteous
The efficiency in which this company dealt with a request from myself to make some changes to my policy was great. Emma Heaton responded to my initial communication very quickly. Within 24 hours she had resolved my issue and my policy had been updated and sent back out to me.
Great service, thank you Emma
6 novembre 2025
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Risposta di Lloyd Latchford Group
Good morning Colin,
Thank you so much for taking the time to provide your 5 star review. We are so glad to hear that Emma was able to help you in such a prompt and efficient manner. We will ensure your fantastic feedback is passed on to Emma.
Have a super weekend,
Lewis
Lloyd Latchford
I've recently added another person onto…
I've recently added another person onto my car insurance and Amelia Drummond made it a simple process and it was all done via email which made it so much better as I hate calling people.
3 novembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Claire,
Thank you for taking the time to provide your 5 -star review about the service you received from Amelia when you were adding an additional driver. It is great to hear that this was done in a way that suited you best.
Have a great week,
Lewis
Lloyd Latchford
Lauren is Fantastic
Lauren was able to deal with my query quickly. She was friendly courteous, and professional. She anticipated the second half of my request, and made the necessary changes to my policy, before I had told her about the issue. Excellent customer service!
3 novembre 2025
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Risposta di Lloyd Latchford Group
Good morning,
Thankyou for taking the time to provide your wonderful 5 star review about the service you received from Lauren. This friendly but professional and efficient service is exactly what we aim for and we will ensure your feedback is passed onto Lauren. We look forward to helping you again next time.
Have a super day,
Lewis
Lloyd Latchford
Very prompt and great service
Very prompt and great service provided by Amy Robinette for additional driver request to policy
3 novembre 2025
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Risposta di Lloyd Latchford Group
Good morning Rob,
Thank you so much for taking the time to provide your 5 star review about the service you received from Amy to add an additional driver. We will ensure your feedback is passed onto Amy.
Have a lovely day,
Lewis
Lloyd Latchford
Great service from Emma
Great service from Emma. understood the issue, clarified the cover and quickly responded after the call with revised document. Really pleased with the service, thank you!
27 ottobre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear you were pleased with the customer service provided by Emma and we really appreciate your feedback. I will ensure your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Delivery Excellence
Contacted Lloyd Latchford and spoke with Danielle W. Danielle was able to take ownership straight away without any delay and communicated back to me that she would be straight back in touch if there was any issue.
In less than 30 minutes, Danielle had not only sorted the problem but had an email straight over to me with an update and happy to say it was sorted without delay!
Thanks Again!
30 ottobre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to provide your amazing 5 star review!
We're happy to hear that the issue was resolved quickly and efficiently with Danielle W. We appreciate your positive feedback and are glad you had a great experience.
Thank you!
Diana
Lloyd Latchford
Excellent service
I received a Welcome Letter with an invalid Certificate of Insurance as the dates were in the past and therefore incorrect leaving me effectively uninsured. I spoke to Emma at LL and she called the leasing company and rectified the situation and had valid documents send to within half an hour as promised. Emma was excellent. I am grateful to her for reinstating my insurance policy.
27 ottobre 2025
Non scritta su invito
Risposta di Lloyd Latchford Group
Good morning Adrienne
Thank you for taking the time to share your experience and provide your 5 star review. We are glad to hear that Emma took ownership of the issue and was able to resolve it so promptly. We will ensure your wonderful comments are passed onto Emma.
Have a lovely week,
Lewis
Lloyd Latchford
Great customer support service
I contacted customer services who answered very quickly and they (Amelia Drummond) were able to answer my query quickly and give clear instructions , in a friendly and helpful manner. She also followed up with a email to help make the follow up task as efficient as possible. Great service.
27 ottobre 2025
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Risposta di Lloyd Latchford Group
Good morning Joanna,
Thank you so much for taking the time to provide your 5 star review about how Amelia was able to help you. Making everything as easy as possible to deal with is exactly what we aim for. We will ensure your wonderful feedback is passed onto Amelia.
Have a super week,
Lewis
Lloyd Latchford
No attachment to email
I’m afraid I urgently needed my insurance certificate with my new address to cancel my parking permit but the email I received saying ‘see attachment’ had no attachment and I got no response to my reply. Most likely because it was late on Friday when the email came through but it had meant I can’t cancel my parking permit in timely manner.
24 ottobre 2025
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Risposta di Lloyd Latchford Group
Dear Mr Wauchope,
I am so sorry to hear about the requested document not being attached to the email. Hopefully, you have now received the proof of address document from us. Please can I ask you to email us with further details including your policy reference and postcode and I will be happy to look into this further for you. Please email LLGCustomerCare@lloydlatchford.co.uk.
Kind regards,
Lewis
Lloyd Latchford
No issues with my quote
No issues with my quote, Emma was on top of everything
20 ottobre 2025
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Risposta di Lloyd Latchford Group
Good morning Julie,
Thank you for taking the time to provide your 5 star review. We are glad to hear that Emma was able to help you with everything.
Have a lovely week,
Lewis
Lloyd Latchford
Lauren knows her stuff
Lauren was very helpful with adding my private plate to my car. She had all the info I needed and the process was quick and painless thank you ☺️
16 ottobre 2025
Non scritta su invito
Risposta di Lloyd Latchford Group
Good afternoon Sean,
Thank you so much for your 5 star review. We are so please to hear of the great service you received from Lauren when you needed to change your vehicle registration number. We will ensure your comments are passed on to Lauren.
Have a super weekend,
Lewis
Lloyd Latchford
Despite my enquiry not being something…
Despite my enquiry not being something that she could deal with herself Lauren politely transferred me to Octopus EV to further my enquiry, explaining what would be required after I was finished with them.
14 ottobre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Dan,
Thank you for your comments about the service and guidance you received from Lauren and your 5 star review. We will ensure this is passed on to Lauren.
Have a super week,
Lewis
Lloyd Latchford
Perfect work done on time.
I was worry about to how will be transition period. However made smooth as butter with Amy Robinette. I would recommended everyone go with Lloyd Latchforrd group special if you have Amy Robinette.
22 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you so much for your wonderful 5 star review about how easy Amy made this for you. Thank you also for the recommendations. We will ensure your comments are passed on to Amy.
Have a lovely week
Lewis
Lloyd Latchford
Emma dealt with my query very efficiently!
Emma dealt with my query very efficently and was very friendly and helpful. Documents were re-sent quickly. Excellent customer service and attention to my problem.
13 ottobre 2025
Non scritta su invito
Risposta di Lloyd Latchford Group
Good morning Adam,
Thank you so much for taking the time to leave your 5 star review about the service you received from Emma. This efficient but friendly service is exactly what we aim to provide. We will ensure your feedback is passed on to Emma.
Have a good week,
Lewis
Lloyd Latchford
Thanks Amy Robinette for helping me…
Thanks Amy Robinette for helping me update my insurance cover so quickly and easily:)
8 ottobre 2025
Non scritta su invito
Risposta di Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your 5 star review. Its great to hear you were pleased with the customer service provided by Amy when updating your policy. I will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Lauren H
Lauren has been fantastic, listens and understands and does exactly what she says she will do quickly and without difficulty.
7 ottobre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Kai,
Thank you for taking the time to leave your 5 star review.
It's great to hear you found Lauren so fantastic in assisting with your query. We are certain Lauren will be very happy with such positive feedback.
Have a good afternoon.
Diana
Lloyd Latchford
The team have been very helpful
The team have been very helpful, timely and pragmatic which has been absolutely fantastic!
6 ottobre 2025
Non scritta su invito
Risposta di Lloyd Latchford Group
Good afternoon Rachel,
Thank you so much for taking the time to give your review about the service you have received from the team. We look forward to heling you next time.
Have a lovely day,
Lewis
Lloyd Latchford
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