Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... Leggi di più
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... Leggi di più
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Aaron Figgett was unbelievably helpful throughout this process. Tesla were a 10/10 nightmare with dreadful customer service, but Aaron worked tirelessly to get up to date info and relay it. Al... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Informazioni di contatto
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , Regno Unito
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4,9
Eccellente
305 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Policy extension for business use cover
Ella, dealt with my query quickly and efficiently and made the necessary policy amendments without delay,
3 ottobre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Reg,
Thank you for taking the time to leave your 5 star review.
It's great to hear that Ella assisted you so quickly and efficiently with your query. We look forward to assisting you in the future.
Have a great weekend.
Diana
Lloyd Latchford
Really helpful and kind
I called today to clarify my new policy on commuting and business usage for an additional driver. Amelia was really kind and proactive in finding out. She was very helpful and I got an answer immediately plus a written confirmation by email. Thank-you Amelia!
30 settembre 2025
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Risposta di Lloyd Latchford Group
Good morning Sandra,
Thank you so much for taking the time to give your wonderful 5 star review about the helpful and efficient service you received from Amelia. We will ensure your comments are passed on to Amelia.
Have a lovely day,
Lewis
Lloyd Latchford
5 star phone call
I called today to add an additional driver to my policy. Just an absolute amazing experience, Danielle was super helpful, extremely kind and happy and Danielle really knew her stuff. Danielle took her time and was very helpful. The whole process was easy and such a personal caring touch. I would highly recommend this insurance company and if you manage to have Danielle on the phone then you will get the best help and guidance. thanks a bunch.
26 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Lee,
Thank you so much for your amazing 5 star review about your phone call with Danielle. We will ensure that your wonderful comments are passed on to Danielle.
Have a super weekend,
Lewis
Lloyd Latchford
Quick and helpful support from Lauren…
Quick and helpful support from Lauren Halsall. No issues and dealt with change within 5 minutes.
25 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thanks you so much for your 5 star review about the service you received from Lauren. This prompt and helpful service is exactly what we aim for.
Have a lovely afternoon,
Lewis
Lloyd Latchford
Quick and Hassle-Free Service!
I needed to update my car insurance at short notice and Amy made the whole process so easy. She responded quickly, handled everything without any issues, and made sure I was all sorted in no time. Really impressed with the service—thank you, Amy!
24 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Tom,
Thank you for taking the time to provide your fantastic 5 star review about the service you received from Amy. We will ensure we pass your comments and thanks on to Amy.
Have a lovely day,
Lewis
Lloyd Latchford
Lauren has help me adding additional…
Lauren has help me adding additional driver seamlessly
23 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback about the service you received from Lauren and we will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Paymentshield
Excellent and efficient Service from…
Excellent and efficient Service from Danielle. Dealt with the query no problem with a quick phonecall everything was sorted
9 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Will,
Thank you so much for your 5 star review about the fantastic service you received from Danielle. We will ensure this is passed on.
Have a super day,
Lewis
Lloyd Latchford
adding a named driver
I noticed that my wife's name had not been added for business insurance on the policy. Amelia Drummond took my initial phone call and then the problem was resolved within 15 minutes via email and a new insurance certificate issued. Super happy with the service (especially on a Friday afternoon)
5 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for your 5 star review. Its great to hear you were happy with the service provided by Amelia. I will ensure your comments are passed on to her. We look forward to assisting you in the future.
Enjoy your week.
Rebecca, Lloyd Latchford.
Great support when I needed to update…
Great support when I needed to update my policy. Thank you Emma :-)
5 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and look forward to assisting you in the future.
Enjoy your week.
Rebecca, Lloyd Latchford.
Had to change a name on my policy
Had to change a name on my policy, usually dread these calls but was literally on phone for 5 minutes! Amelia Drummond was polite addressed and resolved this quickly and efficiently.
5 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We really appreciate your feedback about the efficient service provided by Amelia. We will ensure your comments are passed back to her.
Enjoy your week.
Rebecca, Lloyd Latchford.
The insurance document didn't have my…
The insurance document didn't have my daughters name included this was corrected within 2 days.
Thanks Emma for quick action/response.
4 settembre 2025
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Risposta di Lloyd Latchford Group
Good Morning,
Thank you for your 5 star review. We really appreciate your feedback regarding the quick and efficient service provided by Emma. We will ensure your comments are passed back to her. We look forward to assisting you in the future.
Have a great weekend.
Rebecca, Lloyd Latchford
Super quick and easy
Rang to ask for an amendment on my new policy.
Was put straight through and spoke to Katie, who sorted everything.
She expained a couple of things that weren't clear to me and sorted new policy document.
Extremely knowledgeable and polite.
If only all call centres were this good.
4 settembre 2025
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Risposta di Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your great 5 star review. We really appreciate your feedback about our service. We look forward to assisting you in the future.
Have a great weekend.
Rebecca, Lloyd Latchford
Nice one
David Barwise who I spoke to on the phone was able to deal with my enquiry quickly & efficiently. My insurance documents arrived by email as we spoke. Great Job. Thank You.
1 settembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Dave,
Thank you so much for your 5 star review about the efficient service you received from David which included receiving your documents so promptly.
Have a lovely week.
Lewis
Lloyd Latchford
Quick and Easy!
No waiting time and Katie dealt with my query in less than 5 minutes.
28 agosto 2025
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Risposta di Lloyd Latchford Group
Good morning Mark,
Thank you so much for your 5 star review. We are so glad to hear that your call was answered and dealt with so promptly by Katie.
Have a lovely weekend.
Lewis
Lloyd Latchford
Insurance Question
Amelia Drummond sorted out a question I had on the insurance in minutes and couldnt have been more helpful
27 agosto 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear Amelia was helpful and answered your query efficiently I will ensure your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca
Lloyd Latchford.
Great experience
Almost no waiting time on the phone, our last minute request was executed with a blink of the eye.
Thank you for making it easy for us Ella!
26 agosto 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We really do appreciate your feedback and look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca
Lloyd Latchford.
quick resolution to query
I noticed that my wifes name had not been added for business insurance on the policy. Amelia Drummond took my initial phone call and then the problem was resolved within 30 minutes via email and a new insurance certificate issued. Very happy with the service so thankyou.
21 agosto 2025
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Risposta di Lloyd Latchford Group
Good afternoon Mr B,
Thank you for taking the time to leave your 5 star review.
It's great to hear that we were able to deal with your request and send new documents within 30 minutes. We will be sure to pass on your fabulous feedback to Amelia!
Have a good evening.
Diana
Lloyd Latchford
They saved the day!
I had a huge hick up trying to add my partner my insurance a day before driving to France (no fault of Lloyd) they were extremely helpful, contacting other agencies on my behalf. I dealt with Amy who was lovely and Lauren who saved the day! They really did go above and beyond to sort it for me. Huge relief and now I can sit back whilst he does all the driving and enjoy holiday! Haha! Thanks guys, really appreciate all your efforts to sort this for me
19 agosto 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you so much for your wonderful feedback about the help and assistance you received from Amy and Lauren. We are glad to hear that their approach resolved the issue and we will ensure this is passed on to them both.
All the best with your travels.
Lewis
Lloyd Latchford
Courteous and Efficient
I spoke to Emma today to get an additional driver added to my policy. She was very courteous and efficient and had me sorted out in no time. Thank you for an excellent service.
13 agosto 2025
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Risposta di Lloyd Latchford Group
Good afternoon Anand,
Thank you so much for your fantastic 5 star review. We are happy that you were so pleased with the service you received from Emma. We will ensure this is passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
Excellent, responsive service
Lauren was excellent and very responsive. My experience of Lloyd Latchford Group has been excellent and I really appreciate their service.
12 agosto 2025
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Risposta di Lloyd Latchford Group
Good morning Alex,
Thank you for taking the time to provide your 5 star feedback.
We are very happy to hear that your customer experience of Lloyd Latchford has been such an excellent one! We will be sure to pass on your wonderful comments to Lauren.
Have a super day.
Diana,
Lloyd Latchford
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