Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... Leggi di più
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... Leggi di più
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Aaron Figgett was unbelievably helpful throughout this process. Tesla were a 10/10 nightmare with dreadful customer service, but Aaron worked tirelessly to get up to date info and relay it. Al... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Informazioni di contatto
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , Regno Unito
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4,9
Eccellente
305 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lauren Halsall
Lauren Halsall , has been very helpful and professional. She even did extra check to help resolve my queries.
29 dicembre 2025
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Risposta di Lloyd Latchford Group
Good morning Zeinab,
We appreciate you taking the time to share your positive experience. We're happy to hear that the service you received from Lauren was helpful and that the extra effort resolved your questions.
Happy New Year,
Lewis - Lloyd Latchford
Danielle was brilliant at solving my query
Danielle was brilliant at solving my query - kept me up to date while she talked to the lease company and get everything sorted a lot quicker and easier than I had expected - thank you!!
29 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Andy,
We're happy to hear of the service you received from Danielle and that your query was solved. We are glad everything was sorted quicker and easier than expected. Thank you for your positive feedback!
Have a lovely week,
Lewis - Lloyd Latchford
Great customer service
Super fast, the agent Lauren Halsall was very helpful, very polite, efficient and resolved my query quickly and without issue.
23 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon James,
We are happy to hear that you had a super fast and efficient experience with Lauren! We appreciate your positive feedback regarding the helpful and polite service you received.
Have a great day.
Diana
Lloyd Latchford
Friendly and helpful service
I spoke to Paul Fairweather to correct a couple of incorrect details in my contract. Paul was friendly and helpful and managed to resolve this very quickly which I really appreciated
22 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Natalie,
We're happy to hear that the issue with your contract was resolved quickly and efficiently by Paul. We appreciate your positive feedback and are glad that you found our service helpful. We will ensure your feedback is passed on to Paul.
Have a lovely day,
Lewis - Lloyd Latchford
Correction to policy details - excellent
Spoke to Lauren to correct some details on my initial policy documents that had fallen between the cracks. She was excellent, helped me with my query very efficiently and was a pleasure to speak to.
19 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Tom,
We're happy to hear that the policy details were corrected efficiently by Lauren and that you had a positive customer experience. We appreciate you taking the time to share your feedback.
Have a great afternoon.
Diana
Lloyd Latchford
Emma Heaton
Spoke with Emma Heaton today with regards to a query I had on my policy. Emma was knowledgeable, polite and followed up on what she promised. Great service.
18 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Stuart,
We're happy to hear that you had a positive experience and found the service you received from Emma helpful. We appreciate you taking the time to share your feedback regarding the assistance you received and will ensure this is passed onto Emma.
Many thanks,
Lewis
Lloyd Latchford
Great service
Great, professional and friendly service by Emma Heaton! Thanks.
15 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you so much for your 5 star review about the great service you received from Emma. We will ensure that this is passed on to Emma.
Have a super week.
Many thanks,
Lewis
Lloyd Latchford
it was a very complicated issue that…
it was a very complicated issue that was eventually solved by Ella. Thanks for the customer service
9 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon.
Thank you so much for your 5 star review. We are so please to hear that Ella was able to resolve your issue even though there were complications. We will ensure that your comments are passed on to Ella.
Many thanks,
Lewis
Lloyd Latchford
Amelia Drummond was great
Amelia Drummond was great - made the process very easy
5 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Oliver,
Thank you for taking the time to provide your 5 star review.
We are delighted to hear that you were pleased with the service you received and how easy Amelia made it for you.
Many thanks,
Lewis
Lloyd Latchford
Great company to deal with
I was insured through Lloyd Latchford for a salary sacrifice lease car and found them to be a great company to deal with. Everything was very straight forward and they always responded quickly and helpfully when needed - particularly Ella who was a great help at the end of my lease.
3 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
We're happy to hear that your experience with your salary sacrifice lease car insurance was straightforward. We appreciate your positive feedback regarding our team's responsiveness and helpfulness, especially the assistance you received at the end of your lease.
Have a lovely evening,
Aisha - Lloyd Latchford
Quick to respond when I wanted to…
Amelia Drummond was quick to respond when I wanted to update my license details. Certificate received on the day with full explanation. Very helpful and polite.
3 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon
We're happy to hear that the license update process was quick and easy. We appreciate your positive feedback regarding the helpful explanation and prompt certificate delivery.
Have a lovely evening,
Aisha - Lloyd Latchford
Dealing with Ella was a pleasure and…
Dealing with Ella was a pleasure and she is a credit to the company
2 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
We are happy to hear that you had a positive experience. Thank you for taking the time to share your feedback with us.
Have a lovely evening,
Aisha - Lloyd Latchford
Helpful
I rang them.
A human (Emma), answered and listened to my issue.
She sorted my problem really quickly.
It's that simple - if only other companies could learn from this!
1 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
We're happy to hear that our team promptly addressed your issue! We appreciate you taking the time to share your positive experience with us.
Have a lovely day,
Aisha - Lloyd Latchford
Lauren gave amazing customer service!!
Spoke to Lauren twice today with time sensitive queries and I didn’t have to wait to speak to anyone she was so quick and reassuring that I was fully insured on my new vehicle. Easiest and friendly customer service experience I have had in a long time and my queries took minutes to resolve! Can’t recommend enough! Thank you Lauren!!
1 dicembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
We're happy to hear that you had such a quick and easy experience. It's great to know that our team was able to resolve your queries so efficiently and provide reassurance about your new vehicle's insurance. Thank you for your positive feedback!
Have a lovely day,
Aisha - Lloyd Latchford
Lauren was so awesome in getting the…
Lauren was so awesome in getting the changed documentation for my insurance at such a short notice. The vehicle was delivered early and so they needed to amend the Insurance
28 novembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Salvatore,
We're happy to hear that the documentation was handled quickly for your insurance needs. We appreciate your positive feedback regarding Lauren's awesome! assistance in relation to the early delivery of your vehicle.
Have a great afternoon!
Diana
Lloyd Latchford
Made the whole process easy especially …
Made the whole process easy especially when adding an additional driver - really quick docs sent out straight away - Emma was very helpful
25 novembre 2025
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Risposta di Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and we will ensure your comments are passed back to Emma. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Polite and professional service
Amy Robinette was able to help me quickly and effectively. She handled my queries in a knowledgeable way, and was professional throughout. Thanks Amy.
24 novembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback regarding the service provided to you by Amy. We will ensure all your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Absolutely fantastic customer service
Absolutely fantastic customer service. Rapid response and sorting my second driver insurance.
Thank you Emma
19 novembre 2025
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Risposta di Lloyd Latchford Group
Good morning Karol,
Thank you so much for your 5 star review. We are glad to hear you were pleased with the prompt service you received from Emma. We will ensure your wonderful comments are passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
Spoke with Emma who was incredibly…
Spoke with Emma who was incredibly helpful. Answered the call quickly and made it easy to sort my query
17 novembre 2025
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Risposta di Lloyd Latchford Group
Good morning Gregg,
Thank you so much for your 5 star review. We are glad to hear that your call was answered so promptly and that Emma was able to help you with your query. We will ensure your feedback is passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
I recently spoke with Paul Fairweather…
I recently spoke with Paul Fairweather from Lloyd Latchford, and I have to say his service was excellent. He was professional, knowledgeable, and made the whole process very straightforward. Paul took the time to clearly explain everything, sorted out my issue quickly, and kept me fully informed throughout.
It’s rare to come across someone so genuinely helpful and efficient — he made what could have been a hassle feel effortless. A credit to Lloyd Latchford and a great example of how customer service should be done.
Highly recommended — thanks again, Paul!
13 novembre 2025
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Risposta di Lloyd Latchford Group
Good afternoon Kevin,
Thank so much for taking the time to provide your feedback and 5 star review about the service you received from Paul. This is certainly the kind of service we aim to always provide.
We will ensure your wonderful comments are passed onto Paul.
Have a lovely weekend,
Lewis
Lloyd Latchford
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