Llama Travel Recensioni 

We highly recommend this company for the professional way in which they have dealt with all aspects of our trip to South Africa which was sadly curtailed due to the current circumstances. During all our communications we felt we were treated as valued customers.
We would not hesitate to use their services in the future.
Jeremy and Yvonne

I would like to praise Llama Travel for their fantastic service in relation to the current situation. Our holiday to Peru in May was unfortunately cancelled but Llama have been brilliant in answering our questions and clearly communicating our options. Following our request they have provided us with a full refund, even though I appreciate that they are themselves potentially taking a financial hit until insurances and refunds for reservations, etc. can be confirmed; many other companies are not doing this. I just want to thank everyone at Llama and we will be absolutely intending to re-book another holiday with them when things return to normal. I cannot recommend the company highly enough in terms of integrity and professionalism.

Llama Travel were fantastic at helping us arrange our holiday to the Galapagos which unfortunately was stopped by covid! However, Llama Travel have been absolutely fantastic at keeping us informed and then speedily fully refunded our holiday as we are currently unable to commit to a future date. The way Llama Travel have stepped up to the mark and responded is exemplary.
We will certainly rebook with them in the future. I have enjoyed excellent holidays with them in the past and the way they have put their clients interests first is remarkable given what one hears of other people experiences with other companies.
Although disappointed not to be able to make the trip, which is totally understandable given the pandemic, I will feel even more confident travelling with Llama Travel in the future as I know they will make every effort to look after their clients if there were any problems.
I can’t recommend them highly enough and would give them 10 stars if possible.
Well done Llama Travel, you are a shining example of good practice in your industry.

Sadly the planned Galapagos holiday was cancelled, which left us out of pocket and not keen on a replacement voucher. Having contacted our Llama contact Oliver, he assured us that refunds were being reviewed, then confirmed that they were planned for everyone requesting them, and finally turned out to be as good as his word as a cheque for the full amount duly appeared and was promptly cleared.
It is important to note that this was done notwithstanding the fact that Llama would have been out of pocket, having paid for airline tickets, accommodation deposits, and potentially other expenditure.
Against such an uncertain industry background, this was very proper behaviour, and an example to all.
I find it impossible to envisage circumstances when we will NOT be using Llama for all our future holiday requirements, and would have no hesitation in recommending them to all seeking professional and trustworthy agents.

We were due to take an extended trip to Mexico and Peru from the middle of April. This of course did not happen. From the beginning of it looking unlikely that the trip would take place Llama Travel were in contact and we were able to speak to them or email about the possible options. After much consideration and for many reasons we decided to take a refund rather than wait to re-book. We appreciated that this was quite an undertaking for the company and we are extremely grateful for the honourable way in which the company acted. They refunded us quickly and efficiently. We have found everyone at Llama Travel supremely friendly and professional. We are sad not to be in Mexico now but without doubt we will be using Llama Travel to book the holiday again in the future.

We arranged a visit to Guatemala and Costa Rica for March 2020.
However just before we were due to travel, the Coronavirus started to take effect, and we looked at adjusting our travel arrangements - not via Madrid. Llama Travel were very helpful at keeping us informed and making changes when asked, but ultimately, fate caught up with us and travel was not allowed. We are grateful now that we did not travel.
Llama Travel kept us informed all the time and we are very grateful for the help and concern, and plan to eventually travel, and resume out holiday of choice, when we are able.

In this difficult time of covid19, Llama travel have kept us informed by email and phone. We should have been in Peru but were cancelled. At no time has it been difficult to access someone to talk to, the phone has been answered and the staff have been welcoming and ready to give answers. I hope to use them again as their service is second to none. They repaid all our money immediately. Well done!!!

Me and a friend had a trip to Peru in October 2019. Excellent service throughout and very well organised. The local tour guides were excellent and passionate, and the holiday itself was supremely easy

We have recently returned from our fourth tour with Llama travel and the it is time to give this company the accolade it deserves. We are not people who write reviews or base our travels on published forums and to date have never written a review of any travels we have taken whether it be guides, hotels, restaurants, flights or organisations. However Llama travel is in a league of its own. From our first contact with one of their specialists; we were fortunate to have dealt with Oliver, it was clear that we were in good hands. The planning and attention to detail was faultless, even to the arrangement of the itinerary to suit our needs as against what some of the guide books were suggesting. At all times the overseas guides and drivers were reliable, punctual, passionate about their country, hugely informative and most importantly good company.Everywhere we went we felt secure and so well looked after. The documentation provided was clear and informative and gave a detailed insight of what we could expect. The wide ranging accommodation types were exceptional and of the highest quality from the point of cleanliness, the wide ranging facilities, comfort and in keeping with the environment, be it city, countryside, tropical rain forest or a land based Galápagos stay. We cannot praise Llama travel highly enough as they have provided some exceptional travel experiences for us. Of them all, our recent tour of Ecuador and the Galápagos was the most rewarding and made us feel very privileged to have been exposed to such a staggeringly beautiful and unique environment.
We look forward to our next Llama travel!

Llama Travel in my opinion must be the very best travel company ever. I had wanted to visit Peru for over 30 years so I researched information about the country and the trips as thoroughly as I could. every part of the trip was wonderful. We did the 3 week trip which included the Amazon Rainforest, Machu Pichu, the Sacred Valley, Lake Titicaca, Colca Canyon, Arequipa and the Ballestos Islands. Please don't miss those as they are packed with bird life. Quite remarkable. The guides were so knowledgeable, thorough and kind. They were always on time and even came into the airports to ensure that we got our connection. Llama Travel were very helpful from the first phone call and very adaptable and truthful about the options they could offer. We didn't upgrade and the quality of the hotels was very good. The Incaterra lodge in the Sacred Valley and the one in the Amazon were superb. If I was lucky enough to do it again the only thing I would change would be to travel by train to Lake Titicaca from Cusco. We chose the bus to save money but I heard from people who travelled by train and I was quite envious.

At the beginning of December 2019 my friend Heather and I returned from an amazing 2 week trip to Chile and Argentina incorporating the capitals and patagonian regions of both countries. It was such an easy and fantastic trip from beginning to end. The guides from condor travel were all so friendly, knowledgeable and helpful with tips of what to do with free days and offering their knowledge of local atrractions on excursion days.

I have experienced tours with other companies and this was by far the best that i have experienced. I will definitely book another tour with llama in the future.

Thanks so much llama travel and the locap guides from condor travel. Excellent job

Alex

Went on the Peru tour including Machu Picchu Trek , rain forest stay, Lake Titicaca and everything we could fit in within our time.
Could not recommend the whole experience enough from booking and information to the organisation there. Hotels fantastic, guides in every place couldn’t have been better.
We were 2 1/2 weeks away and could not fault anyone or anything
What a fantastic trip and great company you.
I went at the end of last year but didn’t get round to my review, was reminded by your new brochure, am looking through it now.

so delighted with our two week holiday in Peru organised by Llama Travel. Everything went perfectly and their co-agents, Condor Travel were superb. They were there to meet us at the airport and conduct us to our hotel. On internal flights we were escorted to the airport and checked-in each time. The hotels were of excellent quality; comfortable, well situated and welcoming. Peru itself was brilliant. We had a brilliant time and Llama travel were fantastic throughout, putting together a superb itinerary including a three night beach-side extension at Mancora. Their organisation and communication skills were first rate. Can’t recommend then highly enough.

We just returned from our holiday booked through Llama Travel. We booked Incas and Conquistadors Tour with a Rio and Iguazu Falls Extension. Llama Tours pre travel service (our consultant Tsehai) was exceptional with all our queries responded quickly and our bookings finalised without problems
The service of their local agency in Peru (Condor Tours) cannot be faulted, making our holiday an experience to remember. Special mention to our very knowledgeable tour guide Jose Caparos, who was always prompt, courteous and patient with all our queries.
We were happy with most of our accommodation, although maybe would have opted for and upgrade in Cusco, near the Town Square
All flights booked by Llama were on time and we loved that their local agency checked us in and therefore made the airport part of the holiday relaxing
Highly recommending Llama Travel and will definitely use them again if we travel back to South America

Absolutely excellent company from booking onwards. The trip was really well organised with really great suggestions when we booked it. The drivers and guides were fantastic. We were in Ecuador and the Galapagos. The Beagle was a great choice for us.

The whole experience from start to finish was first class. Yes there was a hiccup with one of our tours being cancelled, but the upgraded substitute that was offered to us was top drawer.
We were made to feel like VIPs throughout the holiday. The accommodation in the Galápagos Islands - the Galápagos Suites - was about the best accommodation I have ever stayed in, in terms of value, cleanliness and customer service.
Equally the excursions in Ecuador went like clockwork.
The most irksome thing has been trying to post this review - I am now trying for a fifth time to post it.
I would not hesitate to recommend Llama Travel, and nor would I hesitate to use them again!

I have just come back from Peru - I booked through Llama travel and the whole holiday was faultless- we did lots of trips culminating in hiking the INca trail- Llama travel uses a company called Condor in Peru who were also amazing- We were communicated to well re timings etc, always met and taken to and from the airports, the guides and drivers were very knowledgeable and on time.

Llama travel reps in the UK office provided us with lots of detail before the trip and were very helpful when we were booking. I would highly recommend LLama travel and would definitely look to use them again in the future- An amazing experience, beautiful country and perfectly organised itinerary .

Just returned from Peru and Ecuador finishing in the Galapagos. From getting on the plane at Heathrow to returning 3 week and 10 flights later, the whole trip ran like clockwork. Felt like VIPs, transfers and transports fantastic. Condor guides in Peru were amazing, so passionate and knowledgeable Miguel in Lima, Gladys in Cusco, Yashira in Sacred Valley Patricia in Arequipa and Colca Canyon but especially Jo in Moray, Misminay and Machu Picchu. The same with Llama partners in Ecuador and finally fabulous Galapagos. 10 out of 10 for everything, thank you Llama Travel you made it, not only a trip of a lifetime but a memorable one. Well done

17 day trip to Peru was fantastic thanks to Llama Travel and Condor Travel whilst in South America. If Carlsberg ever produced a trip then this was it. The tour guides were excellent especially all who helped and assisted us on the 4 day Inca Trail. Would certainly recommend Llama Travel and their counterparts in Peru Condor Travel.

Just returned from two weeks holiday in Peru, together with Llama's local travel partners, Condor Travel, the whole experience was fantastic from start to finish. All was as described and better.
Special mention to Mari in Llama London who organised to our requirements, and to our local Condor Travel guides, Jenny in the Jungle and Joel in Cusco who made the holiday.
Thanks.