Llama Travel Recensioni 

This was our second holiday with Llama Travel. Excellent customer service delivered by Otto, Gary and Paige. Colombia Tour exceeded our expectations! The local guides and reps were super efficient and kind. Hotels and excursions were fantastic. Highly recommend this tour and the company!

The whole trip went like clockwork. All Llama representatives were friendly & professional, the guides in particular were brilliant. Faultless.

My wife and I travelled recently to Peru on a trip organised by Llama Travel. We absolutely cannot praise Llama highly enough. The itinerary was fabulous and everything went like clockwork - all the guides and reps were excellent.

Travelled to Equador and Galapagos Islands with Llama Travel in May. The holiday itself was absolutely the best trip of a lifetime and not only lived up to expectations but exceeded it. Llama themselves were so easy to deal with and all parts of the trip ran extremely smoothly. We were able to alter the itinerary easily and all staff gave great advice re choices and experiences to have.
We've already looked at booking with them again next year for Costa Rica, can't praise them enough!

From first booking our trip to our journey home our tour of beautiful, lush Costa Rica was perfect. Staff at Llama Travel were always available to answer my many questions (shout out to Gary Finnerty) and from our hotels, to our activities and transportation between everything ran like clockwork & we always felt in safe hands. We were a small group (3) so having our own tour guide (George) & driver (Marlon) felt like a very personal service. We did the Best of Costa Rica + Manual Antonio, a 12 night trip which we felt gave us a very good, if brief, snapshot of the true Costa Rica. Will definitely be booking through Llama again for our next big adventure.

Just back from a trip to Costa Rica. Apart from the fact that it wasn’t long enough, it was a joy to get to somewhere warm with abundant wildlife and gorgeous scenery. It had been on my to do list for a while and it didn’t disappoint. This was my third trip with Llama travel and everything went like clockwork, the guides and drivers were extremely attentive and pleasant. I would definitely recommend Llama Travel. And Costa Rica is a great destination but spend as long as you can there extend with extra days at Manuel Antonio at the end if you can!! The direct BA flight was a bonus!

Just back from our amazing trip to Costa Rica and from the moment of booking to arriving home Llama Travel has been exceptional. In the lead up to our holiday any questions or queries were met with quick and informative replies that made travelling with pandemic restrictions as painless as possible. Upon arriving in Costa Rica every guide and driver we had were incredibly friendly and welcoming. They were all knowledgeable and excited to show us their beautiful country, always going the extra mile to make the trip that bit more special.

I cannot recommend Llama Travel highly enough, thanks to them we'll have memories for life. Thank you very much to Gary and Mari especially for helping it all come together, can't wait for our next trip with Llama Travel!

Had a fantastic holiday in Mexico arranged by Llama Travel. We stayed in Mexico City, Oaxaca, San Cristobal, Palenque, Merida and Riviera del Maya. Everything was well organised and efficient including the transfers and organised trips. The local guides were excellent, being both friendly and knowledgeable. Hotels were very good and well located. We had a brilliant experience of many different areas of Mexico, the history, flora and fauna as well as lots of inside information from the guides. Prior to the holiday we were well supported by staff in terms of travelling and the COVID restrictions. I would recommend Llama Travel to everyone.

I want to recommend without any hesitation LLAMA TRAVEL. Please do not look any further if you want a trip to Peru. I hope and pray when Covid situation calms down to be able to travel again with them.
We went on a trip of a lifetime to Peru on August 2019 - Incas and Conquistadors with Inca trail and Lake Titicaca.
It was absolutely wonderful and so brilliantly organised we felt like VIPs. The service from the office pre and post booking was professional and knowledgeable helping us to choose options that would enhance our experience.
From the moment we arrived in Lima until we left we were treated by everyone with kindness and brilliant efficiency. We had such confidence in the organisational abilities of the local team and were not let down. Llamas unique ability to customise their tours was fantastic and the local team delivered this without any problems.
We never do organised tours preferring the flexibility of booking our own holidays BUT Llama is not your usual tour company offering advice on customising their tours for you.
We met so many lovely people at various points in the trip who holidays overlapped with ours it really enhanced the experience.
Our 4 day Inca trail was fantastic - it was a truly remarkable experience led brilliantly by guides and porters. We loved every moment and made friends for life with our fellow trekkers. The sense of achievement in reaching Macchu Pucchu was so wonderful I will treasure these memories for ever.
We treated ourselves after all that effort to the Belmond train to Lake Titicaca rather than the all day bus journey. I am so glad we did! It was such a special journey - being treated like royalty - but in a friendly way where you were made welcome. It is the height of luxury and a contrast to sleeping in tent on Inca trail with a portable loo! But waking up after a sleep in a soft bed on the train and watching sunrise over the Lake was stunning, the food was wonderful and Pisco Sours flowed freely!
I wish everyone at Llama and Condor all the best in these very trying times and hopefully see you soon - spending lots of time on your website planning our next trip ! Thank you again
Claire Pollard

A Role Model for Customer Service

We had booked the holiday of a lifetime - to the Okavango Delta and Zimbabwe - and had paid a deposit of £2000. When Llama Travel took the decision to cancel the holiday, they immediately refunded the amount paid. There was no quibble, no hassle, no pressure to rebook for next year, no offer of vouchers.
I would like to commend Llama Travel for their fair and professional response in this difficult situation.

I wanted to record how impressed I have been with the handling of our holiday from booking to cancellation. Having had to cancel due to Covid I was pleasantly surprised to receive a letter and refund without delay, or needing to be chased which is exceptional service.

We are intending to use Llama travel in the future for any destinations they cover, and will be recommending them as a very fair and professional company.

We had booked with Llama Travel for a tour of the Galapagos, Ecuador, Peru and Bolivia but due to the coronavirus the trip was cancelled. Unlike so many other travel firms, Llama offered us our money back straight away, which it paid out of it’s own reserves.
We had booked a previous South American trip through Llama, which was excellent. The staff are knowledgeable, friendly and extremely helpful. We had no qualms about booking with them again. When the crisis passes and we book a South American holiday again, we will go straight to Llama Travel and wouldn’t even bother looking at anyone else.

Thanks Llama Travel, you have been great during this covid19 crisis - keeping us well informed all the way, and being very supportive of our situation. And, although we didn't actually get to travel to Peru and Ecuador this trip we look forward to re-booking in the future. We can highly recommend you.

I booked my dream tour to go to Peru. Llama’s tour is so flexible with reasonable price. I looked forward to go. However, due to Coronavirus, our border were closed. It is still closed now. So we can not go. Llama is so generous that offer us full refund or 110% of the tour if we keep the booking for next year. They refund 90% of cost to be paid 3 months before the tour. They both were fantastic offers which was hard for me to choose. Finally, I chose the full refund. They had no hesitation and gave me 100% without any deductions. That gave me full confidence and trust of this company. Definitely, I will book with them for my next trip to South America. Their staffs are very helpful too.

Llama Travel tailored their Peru tour to accommodate our plans. They were amazing to deal with, and nothing was a problem for them. The flights they arranged were all at decent times and well organised within the tour and the hotels all were well located and of high standard.. However we did not get to go as the pandemic struck and borders closed a week before our departure. During this fiasco, Llama Travel kept us informed and communicated options. We opted for a refund of our trip and have received a full refund of the total payment made. I wish the other tour operators that we are dealing with in South America could have the integrity and the very high standards of Llama Travel.

Cannot speak more highly of Llama travel. Their open and honest communication about the recent cancellation of my holiday was fantastic. They kept us in the loop from the beginning.
We received our refund in full unlike our flight providers who are still holding on to funds and quoting up to another 3 months before giving partial refunds.
We look forward to travelling in 2021 with Llama.

I would like to thank the management and staff for all their help and avice concerning my cancelled holiday to Argentina and Brazil because of the corona virus ,I couldn't re book with them in the near future for I had already made arrangements for my next holidays elsewhere, they repaid all money back to me with no hesitation ,
I would like to say that there customers service was brilliant and first class, I am looking forward to dealing with them in the future to re book my holiday to Argentina and Brazil, yours thankfully Shane O'Neill.

My Peru holiday departing May 10 booked with Llama Travel was cancelled due to corona virus but within a fortnight they had refunded the full cost of my holiday with exemplary speed and courtesy. I hope to rebook with LLama Travel in 2021.

I can't recall a booking with a travel agent to touch Llama. In the past I have often made my own arrangements but as I have advanced in years and was travelling with my disabled daughter I decided to go to South America with an agent. The booking staff were amazing. They customised for myself and my daughter's requirements and wishes. The accommodation, transfers and trips were all great. We regrettably had to return early due to borders closing with Covid 19 but they got us back swiftly without undue hassle. They also swiftly refunded the untaken parts of the holiday. We will continue our travels with Llama when we can. Just don't tell too many people how wonderful they are please!

I highly recommend Llama Travel and in particular Gary Finnerty for the professional way in which they have dealt with all aspects of our trip to Ecuador and the Galapagos which was sadly curtailed due to the current circumstances. We felt we were treated as valued customers and would not hesitate to use their services in the future.
Thank you for being fair having just received a cheque in full refund of our holiday.
Regards
Pam