Link Financial Outsourcing Recensioni 

Received several texts and emails saying I owe debt. I sent an email asking them for evidence. They just said I owe money but provided no proof. I sent another email 2 months ago asking again for proof of which they never responded. I'm currently waiting 30+ minutes on the phone again after I gave up last time. Only way to get a response seems to be by complaining on here at how incompetent the company is as a whole.

excellent customer service.

V helpful and polite response to my query with Link.

Customer was very helpful and clear

I had a wonderful experience calling in today. The customer representative, Kai, was incredibly helpful and patient while assisting me with my account management. They took the time to truly understand my issue and were quick to find an effective workaround. Exceptional service!

My experience with Link Finance is outstanding. The customer service is top-notch, very helpful, and friendly.

The lady who dealt with my issue was very helpful and understanding. Understood exactly what I needed and dealt with it swiftly. Her name was Kye or Kai but she was very helpful.

This company is nothing short of a joke.

We discovered during a mortgage application that they had registered a default on my husbands credit file.

After a lot of investigation, by us, it was discovered that the account was an account that we had no knowledge of. Evidence was gathered which proved that the account had been fraudulently opened.

Contact was made with the original creditor and Link Financial on the 27th of November last year. The original creditor, on receipt of the evidence, removed their default within a week.

Link Financial, however, some 7 months later have not responded to a single email, other than to advise the email to them had been deleted and requesting the same information again, TWICE.

We have called and are told someone will get back to us. Noone ever does.

They are clearly a company who completely disregard the legalities and their duties surrounding the processing and reporting of data, and refuse to do anything about it.

We will now be escalating to the Ombudsman and seeking compensation.

Reece made everything very easy for me, thanks..

Very happy with worker

The
Call taker was very helpful informative and understanding

Very helpful and courteous polite service informative and prompt reply on the phone

It shows great service friendly helpful (Hassah) she was very professional quick didn't hesitate so patient with me I received excellent service I'm so impressed with the link financial service thank you so much for the superb service

Thank you very happy with the help I was given.

Kye was very helpful. As a Welsh man, I love hearing Welsh accents on the phone and Link creates jobs in Wales rather than outsourcing to a different country.

Answered all.my questions we'll.
Sorted my enquiring professionally.

I've just sent Link financial another email complaint just now but feel that i need to make this public

I had no issues previously with this company repaying my debt but when i switched banks to Monzo, it's gone downhill.

I have tried 30 times now to login the portal to update my payment details but each time i enter my details (with the details THEY have provided i must state) i get a unsuccessful verification email with a number to call them on to resolve. That number takes me through a number of options then goes to voicemail each time.

I have kept every email to forward to the financial ombudsman

They have not responded to the emails I've sent them directly apart from the automated reply. And despite the MULTIPLE ATTEMPTS my side to get this account up to date and paid off, they have seen it wise to issue me a default letter whilst i'm in the middle of applying for a mortgage.

so the effects of this can be quite devastating and unfair as you can imagine.

These Divis were chasing me for a debt which I never had, after proving that the debt they were on about never existed they took no notice, this went on for 2 years, eventually they decided to take me to county court asking for £7,000 , the case was dismissed so they got ziltch, they had also submitted false documents to try and win the case, SORRY NO COCONUT THIS TIME.

Fantastic company. Really listened to my point. Massive Ty to Emily, she's a credit to your company. Managed to get everything sorted and did all they said they'd do. Can't praise them highly enough

Wayne