Lifehouse Spa Hotel Recensioni 

Overall we had a really great experience, the spa treatments were amazing and definitely felt relaxed.
We were late as stuck in traffic and the team were able to fit our treatments later in the day which we were really grateful for.
The food was was amazing.
All the staff were really friendly and helpful.
The only down side was the mattress which was very uncomfortable and really needs replacing. The other down side was sometimes the spa and swimming Pool were very crowded, so instead we went for a walk around the grounds which were beautiful.

Fantastic hotel. My wife and I enjoyed a most relaxing and enjoyable two days. The food was excellent and the service very good. The gardens are wonderful.
I do not understand why there are negative reviews.
Thank you again for a fabulous experience.

The spa was massively over booked. We went on a Sunday for my partners birthday paid over £350 quid. The rooms are basic and the first thing I see was a massive stain on the curtains in room 47. I didn’t use the spa was it was so busy and noisy. We went to relax it was way too crowded. The garden was nice we sat and had drinks. The dinner was really good but the breakfast very poor quality. I have been to leisure centre spas that have better equipment. No air con in rooms. If on the ground floor no windows and can’t keep the doors open because of wild life I didn’t see any wildlife but wouldn’t risk something coming in the room. The pond was nice to look at in the day but of a night no lighting so quite creepy! Disappointed is an understatement. Overrated and very over priced.

This hotel is racist DO NOT STAY!
After me and my partner going there on the weekend we paid £300 for the room and paid a £50 deposit on card that you can use in the facilities we didn’t use it still remained in there side! Going down for dinner at 9pm We was refused entry for my partner wearing jeans and trainers not only was the jeans and trainers at a cost of over £2000 not just a cheap outfit!
Gets worse as we looked around and others in the restaurant said he has jeans he has jeans on on etc there was around 6 people with jeans and trainers on . We said fine take us and refund us for our stay we will leave the man become rude and said that’s fine come with me obviously anyone in this situation is going to be angry and upset so there was some conflict with us and the staff witch where very unhelpful and was told we would be refunded . Not only spending nearly £200 in the day time in the bar and food we had to then go and find somewhere else to eat which we couldn’t as evreywhere was closing! and we had to find another local hotel to stay in so double the costs To Now be told there not going to refund us so they have stolen our money!! including the £50 deposit we had to pay on arrival!! BE VERY VERY CAREUL BOOKING HERE!! Racist and disrespectful staff and THEIFS!

OVERALL SPA VERY RUN DOWN AND DATED. SEATING IN SAUNA ALL WARPED AND DETERIORATED- SALT ROOM NOT WORKING FOR PAST 3 WEEKS MOULD IN SHOWER - FOOD POOR VERY POOR. ISSUES EVERYWHERE WOULD NOT RECOMMEND AT THIS MOMENT IN TIME. NEEDS INVESTMENT AND MAJOR UPDATE AND UPGRADE.
I LOVED COMING HERE BEFORE BUT GONE DOWN HILL SO MUCH.

Absolutelly appaling customer service. I have booked a getaway with my best friend and provided card details, which they rejected numerous times, then provided another and a third one, which they did not accept either. These are cards I use every day.
I have called to check what's happening and Jess, the receptionist did not try to help, demanded another card - I advised I have no more cards to offer. She asked me to read a card number out, I advised to use the one on the system as this is the one I always use. She then hung up the phone and cancelled my reservation. Funny how it says get ready to relax when you call them, but this is how they behave.
Certainly do not recommend, there is nothing relaxing about this.

We had a wonderful break. The room was clean and comfortable, backing onto a beautiful garden. The spa facilities are fantastic - busy, but with plenty of room (and towels) for everyone, with views onto trees and sky. Not just one steam room, but two. Can't fault it. The dinner menu was fabulous, catering to all allergies and intolerances, the food was delicious and the staff lovely and efficient. A total treat.

We had an amazing experience from start to finish. Breakfast and lunch was amazing good quality food and an excellent variety staff were very welcoming and friendly nothing was too much trouble. Spa its self was amazing from swimming to all the other amenities within the spa kept very clean and well managed. Highlight of our visit was the wave massage machine which was an amazing experience would definitely recommend a try very personal and private made me feel so relaxed.

The restaurant has gone down hill! Chateaubriand was tough and tasteless! Very over-priced for what you get! Don’t spend your money!

First time at the Lifehouse Spa. We had a great time and Kieran's massage was absolutely amazing!!

3 stars since the facilities were run-down and not up to the standard I was expecting for the price we paid. A regular member of the Spa said some of the doors of the saunas had been broken since November...

Very run down spa
The tiling on the pool needs a massive amount of tlc,for the price they have charge compared to the standard it is very off.

The room is very basic, in my experience the shower is not safe, grips in the shower have rubbed away causing me to slip and badly hurt my back called down to let them know, nothing came from this.

We had paid £200 ahead for the gala dinner - NOT WORTH IT
VERY BASIC, we met a couple in the evening who had booked a standard room and was aloud into the event
People who hadn’t paid for the event were just walking in
no security for the night either.

Be careful of the staff as well as they kept putting other people’s orders on our bill

Me and my partner went to stay for a relaxing stay and had paid a lot of money for the garden room. Our room was so basic for the amount they charge which was really disappointing, you could have been in a travel lodge room it was that basic considering it’s a luxury spa hotel. The hotel rooms really need some money spent on them! During our stay the fire alarm went off at 3am in the morning which was out of the control of the hotel (due to a guest vaping in the room) which is not why we are complaining, it’s how the hotel dealt with it after. As the alarm was going off all guests left their rooms to go to reception to see if it was a real fire. Got to reception and the staff member was not reassuring guests that everything was ok and told us the fire services were on the way. They never once assured us everything was ok, offered anyone a drink or comfy place to sit until we knew what was happening. Once we found out there was no fire we went back to our rooms and could not get back to sleep but not once did any staff member check on anyone to see if they were ok. We did manage to eventfully get to sleep and ended up checking out early because we was knackered to even use the spa the next day but as we got to reception they never once asked if we was ok after the situation, didn’t even bring it up as if they were avoiding asking because they knew guests were going to be annoyed from it! They never apologised and yes as your reading this to may think but it’s not their fault, not it’s not their fault it went off but it’s the way it was dealt with and managed was awful considering guests like us had paid a lot of money. Anyway a week later I email to ask about compensation for this due to the fact a lot of money was paid out and of course I knew the outcome..

‘Based on the final decision made by our managing directors, we have not and will not be providing any form of compensation to any guest following this event’

How lovely of them!

This review is not to do with the alarm going off, it’s how the hotel have handled looking after their guests and even the response after from paying out a lot of money. A luxury spa hotel with exceptional service - THIS IS NOT!

Will not be staying here again and I highly recommend not booking here if you are looking for a luxury stay and nice staff service! Do not waste your money please! OVERPRICED!

Girls spa break I am so glad to be giving this young lady a big huge review she was our server at dinner and she was so pleasant and accommodating she could not do enough for us Mandy is the kind of host you would want every time

I've just arrived home after a 2 night stay. First of all we had a terrible sleep both nights due to the room having a damp and humid atmosphere leaving us both with cold sweats all night, I was told this was because we were in a corner room and on 2nd floor so heat rises. (Wasnt informed of this when booking)
I then started noticing by the morning that ladybirds were appearing around the windows/doors, which made me examine it closer to find clusters of ladybirds. Outside our room also had clusters of ladybirds. door frames were rotten and mouldy, condensation constantly on the doors/window which made the room feel damp and horrible and had broken seals, couldn't even air out the room due to ladybirds and spider nests on the inside frame..
No fridge which should be standard in a luxury spa.
The hot breakfast is NOT hot it's cold. The scrambled egg was watery and not really much options.
Whilst sitting around the pool a lovely lady in charge of the pool area asked how my stay was and I explained all my concerns and expressed my disappointment and discomfort who was actually bothered about it, so she explained her manager was coming to the pool area and she will let her know. 5 minutes later she called me over to speak with the manager who said i should have mentioned it but we had only been there 1 night so far and these issues were being noticed over that period of time not in all in 1 go.. she explained she would pass this over to management in the am and I could also let the manager in the morning know if i wanted to when I check out and she apologised. yes she showed sympathy but offered nothing as a good will gesture for such a bad experience.. when I checked out I was asked again by a member of staff and was offered an apology and 2 glasses of prosecco before we leave. Which we refused as I was driving home and dont drink. Awful place and management just don't care. No one even dealt with my concerns just happy to take your money.. also dirty curtains and ripped. Staff wasn't fased by ladybirds either

We were really looking forward to staying here, as it was a special occasion, but sadly from the moment we arrived it was an uncomfortable experience.
We went at the main reception desk and waited whilst the receptionist finished her telephone call without acknowledging us . As we continued to wait, I noticed a nearby receptionist was free , so after 3-4 minutes of waiting, we asked her to help instead, which in fairness she did, but could we have expected her to do so without prompting? We originally had requested a bath with our room, and confirmed our room had one with this reception. As it transpired the room did not have a bath. We asked for an ice bucket and some glasses. We were told this was not possible, unless we bought wine/champagne from the hotel. We also had to buy the glasses! This was handled in a blunt manner -disappointing and it made us feel we were asking for something unreasonable. Finally we had to find our own way to our rooms, without directions or assistance. We had to ask several members of staff for directions on the way - they did - thank you! No-one at reception offered to help with our bags, no-one made much of an attempt to make us welcome. Then to cap it all, there was no availability for a massage at the spa during our stay.
Eventually we gave up and left - very disappointed.The room was over £300+, Would you have expected more? We have sent a letter of complaint and after 14 days are still waiting for a response.

Booked a flying solo break here.. started off great and the lady who checked me in was lovely and helpful. the spa and treatments themselves were perfect. The room service menu was awful and nothing to choose from, and they would not deliver from main menu, which is disgusting when you have a solo guest who might not want to sit in the restaurant by themselves. Lunch I was left sat there no one saw to me, even though the manager greeted me. I eventually got up and walked away then went back an hour later for coffee and was served by the same manager (who was lovely by the way). Would not stay at the hotel again.

Amazing dedicated spa hotel, super friendly staff, great food. Also wanted to specifically thank Jess, a member of the reception team who really helped look after us. Will definitely be back.

I ordered vegan food in advance. But there was very little choice. Basically a pie - and I don't eat pies. Then I asked for a side salad instead of desert (as I don't eat sugar), and was refused!

When I compromised and chose veggie dish (as there was basically no choice), I was denigrated!

The staff were rude and had no idea of customer service. Even the manager was the worst. I sent back a risotto which was of very poor quality and their way of dealing with my complaint was to be rude and offensive to me!!

The facilities are rather basic. Not big enough spa area for the number of guests so felt very crowded. Rooms basic.

No proper check-in so that I had to ask the cleaners a number of questions about the room which should have been dealt with by reception staff.

Overall, poor experience and overpriced.

I forwarded this review to the Spa and reported my complaint to the joint CEOs of the company who owns the spa. I was amazed to receive a response which continued to denigrate me, and adopted precisely the same discourteous tone as I had encountered in person at the spa. Extraordinary. It's incredible they have any customers.

We had a spa day on the 13th March. Lunch was delicious (special thanks to Mandy) and the massage from Poppy was perfection. The reason for the negative review is the general feel of the facilities. The spa facilities require updating and showing major signs of wear. Tiles falling off the pool, tiles on walls looked grubby and need a re-grout. Loungers also showing signs of wear however as there were not enough loungers for all guests, we were great full for what we had. The facilities felt extremely overcrowded even for a weekday. We were expecting more considering The Lifehouse classes itself as a high-end spa and the cost associated with the same. Would not recommend.

Very expensive for what you get. Spa facilities not big enough for the amount of guests, not enough loungers for customers. You are literally on top of each other when you do manage to occupy a seat. Food and drink extremely pricey for what it is. Rooms ok but again absolutely nothing special so all in all very disappointed. Such a shame as it was a treat for my mum after being very ill so thought it would do her good but it was so disappointing that we checked out at 11am and left didn't even spend the day there.