Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... Leggi di più
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I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude... Leggi di più
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Mike was extremely polite and helpful on the phone! We have just moved house and I needed help with setting up our account - Mike make this very smooth sailing and super easy
L'azienda ha risposto
I had a great experience with Hannah. She was incredibly helpful in sorting out our account and took the time to explain everything clearly and thoroughly. Thank you Hannah!
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Dettagli dell'azienda
Scritti dall'azienda
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Informazioni di contatto
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Regno Unito
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Eccellente
1689 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A longish wait on the telephone (15…
A longish wait on the telephone (15 minutes) but my query adequately and thoroughly answered
3 marzo 2026
Non scritta su invito
Risposta di Leep Utilities
Good afternoon Dr Kitty Campion
Thank you for your feedback.
We appreciate you taking the time to share your experience. While we’re sorry you experienced a wait of around 15 minutes, we’re pleased to hear that your query was answered with Will thoroughly and to your satisfaction once connected.
Your comments are valuable and help us continue to improve our service levels. If there is anything further we can assist you with, please do not hesitate to get in touch.
Have a great evening
Kelly
Michelle listened to what I had to…
Michelle listened to what I had to say.very helpful and understanding I would call her anytime for advice
2 marzo 2026
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Risposta di Leep Utilities
Good afternoon Veronica
Thank you so much for your kind words! We’re so glad to hear that Michelle was helpful and understanding. She truly cares about the people she works with, and your feedback means a lot
Have a great evening
Kelly
Hannah was super helpful today and the…
Hannah was super helpful today and the process was quick and easy, thankyou :)
26 febbraio 2026
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Risposta di Leep Utilities
Good morning Hannah
Thank you so much for your kind feedback! We’re thrilled to hear that Hannah was super helpful and that your experience was quick and easy. We truly appreciate you taking the time to share this
Have a great day
Kelly
Upon speaking with Michelle today I was…
Upon speaking with Michelle today I was listened to and also all my concerns were resolved I have now asked for myself to only communicate with her as she has been the most helpful and understanding out of everyone I have spoken to x
25 febbraio 2026
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Risposta di Leep Utilities
Good afternoon Carla
Thank you so much for your kind feedback. We’re really pleased to hear that Michelle was able to listen to your concerns and resolve everything for you. Providing helpful and understanding support is very important to us, and we’ll be sure to pass your lovely comments on to her. Please don’t hesitate to reach out if you need anything further.
Have a great evening
Kelly
Gemma is very good
Gemma is patient, helpful although the phone quality was poor, she explained again and again, also re did the bill, has done her best. I appriciated !
23 febbraio 2026
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Risposta di Leep Utilities
Good afternoon Chris
Gemma was patient and very helpful. Although the phone quality was poor, she kindly explained everything again and again and even redid the bill. She truly did her best, and I really appreciated her support!”
If you'd like it to sound more formal or more casual, I can adjust the tone as well.
Have a great evening
Kelly
Mike was fantastic—he helped me get…
Mike was fantastic—he helped me get registered very quickly and was highly efficient throughout. The staff service is 10/10. #
It would be great if the website allowed for self-service in the future, but I’m very happy with the help I received today.
23 febbraio 2026
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Risposta di Leep Utilities
Good morning Dan
Thank you so much for your kind words! We’re thrilled to hear that Mike was able to get you registered quickly and efficiently — we’ll be sure to pass along your 10/10 feedback to him and the team.
We also really appreciate your suggestion about adding a self-service option to the website. Feedback like yours helps us continue improving the experience for everyone. In the meantime, we’re so glad we could assist you and make the process a positive one.
Thanks again for taking the time to share your experience!
Have a great day
Kelly
5 stars simply because of…
5 stars simply because of Sarah...professional yet empathetic and very informative
20 febbraio 2026
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Risposta di Leep Utilities
Good Morning
Thank you for your fantastic feedback. We’re delighted to hear that Sarah made such a positive impression — professional, empathetic, and informative is exactly what we aim for. We’ll be sure to pass your kind words on to her.
Many Thanks
Jo
Helpful registering account
I called to set up an account for the property I’m moving into and Sarah dealt with my request swiftly in a helpful and friendly manner.
20 febbraio 2026
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Risposta di Leep Utilities
Good afternoon Thomas
Thank you for your kind feedback! We’re so pleased to hear that Sarah was able to assist you swiftly and in a friendly, helpful manner. We’ll be sure to pass along your comments to her. Wishing you all the best in your new property!
Have a great weekend
Kelly
Excellent service
Excellent service! Fast and clear! Thank you Sem
20 febbraio 2026
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Risposta di Leep Utilities
Good afternoon Corina
Thank you so much for your kind words! We're thrilled to hear you had a fast and clear experience. We'll be sure to pass your thanks along to Sem — he’ll be happy to hear it!
Have a great weekend
Kelly
Great Expertise
I spoke on the phone with one of your staff by name Sarah who was very lovely.
Had the patience to explain things to me in a very caring and professional manner.
19 febbraio 2026
Non scritta su invito
Risposta di Leep Utilities
Good afternoon
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Sarah was able to assist you and that you found her to be caring, patient, and professional. Taking the time to clearly explain things and make our customers feel comfortable is something we truly value, and it’s wonderful to know she delivered that for you.
We’ll be sure to pass along your kind words to her — it will mean a lot. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Have a great evening
Kelly
Mike was very helpful on the phone and…
Mike was very helpful on the phone and ensured when I’ve been refunded my credit that I don’t get into debit on my account.
19 febbraio 2026
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Risposta di Leep Utilities
Good afternoon Beckie
Thank you so much for your kind feedback!
We’re really glad to hear that Mike was able to assist you and make sure your refund was handled properly so your account stayed in good standing. Providing clear, supportive service is always our goal, and it’s great to know he delivered that for you.
We’ll be sure to pass your comments along to him — he’ll really appreciate it! If you ever need anything else, we’re here to help.
Have a great evening
Kelly
Ease of use
Kind, courteous staff and seamless customer service. Thanks
18 febbraio 2026
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Risposta di Leep Utilities
Good morning Gavin
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Mike and enjoyed our seamless customer service. We truly appreciate your support and look forward to serving you again soon! 😊
Have a great day
Kelly
Non existent customer service.
Non existent customer service.
No replies to any emails
Overcharging every single time.
18 febbraio 2026
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Risposta di Leep Utilities
Hello Marcin
We’re really sorry to hear about your experience. This certainly isn’t the level of service we aim to provide. We understand how frustrating it must be not to receive responses and to have concerns about charges. Please contact us directly at headofcustomerservices@leeputilities.co.uk so we can investigate this properly and put things right as quickly as possible.
Kind regards
Kelly
Sarah was extremly efficient and polite…
Sarah was extremly efficient and polite and helpful.
18 febbraio 2026
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Risposta di Leep Utilities
Good evening Barbara
Thank you so much for your kind words! We're thrilled to hear that Sarah was extremely efficient, polite, and helpful. We'll be sure to pass along your feedback to her — she’ll really appreciate it!
Have a great evening
Kelly
NOAH was great & very efficient
I spoke to a lovely helpful guy called NOAH today (18/2/26). He was very polite, efficient, patient and explained everything I needed to know. He got my account, name changed and password sorted and was really lovely. It was a pleasure to talk to him on the phone! 😌
18 febbraio 2026
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Risposta di Leep Utilities
Hello Tammy
Thank you so much for your wonderful feedback! We’re delighted to hear that Noah was polite, efficient, and patient while helping you update your account details. It’s great to know he explained everything clearly and made the process smooth for you. We’ll be sure to pass along your kind words — he’ll be so pleased to hear them!
Have a great evening
Kelly
super helpful helpline 👍🏻
18 febbraio 2026
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Risposta di Leep Utilities
Hello Andrew
Thank you for your kind words! We’re so pleased to hear you found your experience with Michelle super helpful. That’s exactly what we’re here for!
Have a great evening
Kelly
Spoke with Michelle about some issues…
I spoke with Michelle about some issues on my account. She was attentive, communicated effectively, and successfully resolved my concerns. She was also courteous and professional. Thanks for the excellent service.
17 febbraio 2026
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Risposta di Leep Utilities
Good afternoon Prayer
I spoke with Michelle regarding some issues on my account, and she was extremely helpful throughout the process. She listened carefully, communicated clearly, and resolved my concerns efficiently. I also appreciated how friendly and professional she was. Thank you for the excellent service!
Have a great evening
Kelly
Great customer service
Great customer service. They helped me out immediately, and they were very polite and courteous on the phone, which is kind of rare these days. I really appreciate all the help they gave me.
17 febbraio 2026
Non scritta su invito
Risposta di Leep Utilities
Good afternoon Eric
Thank you so much for your kind words! We’re glad to hear that Mike was, polite, and courteous service. Providing helpful and friendly support is very important to us, and we truly appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need anything in the future!
Have a great evening
Kelly
Staff 5* Sem
Spoke to Sem earlier with regards to my water bill with leep. Sem was very helpful and supportive regarding my enquiry. Very professional in his line of work . It was a pleasure talking to him.
Thank you Sem, much appreciated.
12 febbraio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Paula
Thank you so much for taking the time to share your kind feedback.
We're delighted to hear that Sem was able to assist you with your water bill enquiry and that you found him helpful, supportive, and professional throughout your conversation. Providing clear and courteous service is very important to us, and it's wonderful to know that Sem made such a positive impression.
We’ll be sure to pass your kind words on to him — I’m sure he’ll really appreciate it.
Thank you again for your feedback and for choosing Leep.
Have a great weekend
Kelly
Leep Set The Debt Collectors On Me Even Though I Was Paying Monthly
Received a bill from Leep saying no need to do anything if I was paying regularly, which I was - by standing order for the last 15 years. So, did nothing as instructed.
A week later I received a letter from debt collection agency - no prior warning, no request for higher standing order. That’s a breach of OFWAT guidelines BTW.
I called within two days and brought account up to date. All you had to do was ask nicely, Leep. I’ve been paying you for 15 years and don’t expect free water!
Nice guy on the payments line said the debt collectors would have been set on me because standing orders are not considered a “commitment to pay” like a direct debit is - that’s the first I’d heard of that. And the first time I’d noticed they could take payment by DD. Last time I asked, Leep were not accepting DDs.
Leep - you have a monopoly and your customer service sucks (except for the great guy answering your phone). British Gas review my energy payments to them annually. You just set the debt collectors loose.
No wonder people want you renationalised. Think about your comms. They’re not working…except for the great guy on the phone. Suggest you make him head of customer experience!
11 febbraio 2026
Non scritta su invito
Risposta di Leep Utilities
Good morning Alex
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and stress this situation has caused you.
We understand how concerning it must have been to receive contact from a debt collection agency, especially after making regular payments by standing order for many years. We also appreciate your point regarding the wording of the previous bill and how that may have led you to believe no further action was required. That clearly wasn’t your intention, and we’re sorry for the confusion this created.
While standing orders are processed differently from Direct Debits and aren’t automatically adjusted if account balances change, we recognise that this distinction may not always be clear. We take your feedback about our communication seriously, particularly around how payment methods and account expectations are explained. It’s clear that in this instance, our messaging did not provide the clarity it should have.
We’re pleased to hear that your account was quickly brought up to date and that our colleague on the payments team was helpful. We’ll ensure your positive comments are passed on to him — he’ll be very grateful for the recognition.
We’d welcome the opportunity to review your account in more detail to understand what happened and whether there is anything further we can do to address your concerns. Please contact me at headofcustomerservices@leeputilities.co.uk so we can investigate fully.
Thank you again for your long-standing custom and for sharing your honest feedback — it helps us identify where we need to improve.
Kelly
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