Lee Longlands have a lot of choice of furniture and carpets. We were able to see the sofas and carpets together in one shop which was good. Their prices were very competitive and they also offered a... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Our whole experience started with Jamie in the Bristol store, extremely helpful and knowledgable from the beginning! We purchased a sofa bed and I was nervous about it fitting up the stairs. When th... Leggi di più
L'azienda ha risposto
I purchased a bed frame from Lee Longlands, which had to be built by the manufacturer prior to dispatch (long lead time). The service I received from multiple teams was exceptional! This included sale... Leggi di più
L'azienda ha risposto
We have shopped at Lee Longlands Birmingham several times over the years. In fact they are our ‘go to’ store when looking for an item for the home. Have always found what we want and the quality we w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
At Lee Longlands, we’ve been following trends for more than a century – so calling our teams experts is a bit of an understatement. With decades of experience between us, a keen eye for style and a passion to support your needs, our colleagues are proud to help everyone who crosses our thresholds, from offering advice through to delivery and beyond. So just like our famous jingle says, you can leave it to Lee Longlands to turn a house into your home.
Informazioni di contatto
224 Broad Street, B15 1AZ, Birmingham, Regno Unito
- 0333 200 1552
- info@leelonglands.com
- www.leelonglands.co.uk
4,8
Eccellente
10K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Risposta di Lee Longlands
Thank you
Frank and Adam delivered a sofa to me
Frank and Adam delivered a sofa to me - they kept me up to date via text, arrived on time, were polite and efficient and coped well with a narrow access road.
5 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Michelle at the Kidderminster store was…
Michelle at the Kidderminster store was very informative and lovely to chat to. Thank you.
4 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that Michelle at our Kidderminster store was so informative and made your visit enjoyable with her friendly approach.
We'll be sure to pass your kind comments on to Michelle. Thank you for choosing Lee Longlands, and we look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Our purchase was very straightforward…
Our purchase was very straightforward with knowledgeable staff and all done in a very relaxed way. Will definitely recommend to others.
3 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your wonderful feedback and recommendation!
We're delighted to hear that your purchase was straightforward and that our knowledgeable team made the whole experience relaxed and enjoyable, without any pressure.
Your recommendation means a great deal to us. Thank you for choosing Lee Longlands, and we hope you're delighted with your new furniture!
Warm regards,
The Lee Longlands Team
Ordered a dining table. It’s faulty but promised refund failed to arrive
Ordered a dining table which was in stock. We also purchased the optional table insurance. We paid in full for bothusing a credit card. The sales team were great.
The table arrived, with Lee Longlands using their own transport and installation team.
After 1 hour+, the installation team could not bolt the legs to the table top. The product was declared faulty and they took it back.
No one from the Company phoned to discuss or apologise, so we phoned Customer Services to discuss and request a refund. The Company insisted it wasn’t faulty, but it was. I saw it. So again I asked for my money back as per the refund guidance and of course The Sales of Goods Act.
A month on, and numerous calls and emails later to Customer Services, only the Insurance element has been refunded despite verbal pledges and an apologetic email from Customer Services.
So my next step is to claim back the outstanding money owed via my credit card company.
Not the experience I was hoping for.
2 settembre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for taking the time to share your experience. We're very sorry that what began as a positive experience with our sales team has resulted in such frustration and disappointment.
We completely understand your concerns, particularly after the table could not be successfully assembled on delivery and was subsequently returned. Regardless of the circumstances surrounding the issue with the table, you should have received clear and timely communication about what would happen next.
We're especially sorry to hear that you have had to make numerous calls and send emails regarding your refund, and that after a month you are still awaiting the outstanding amount despite the assurances you received. This is not the level of after-sales service we aim to provide.
We appreciate you bringing this to our attention and will ensure your comments regarding the delivery, communication and refund process are shared with the relevant team for review.
Warm regards,
The Lee Longlands Team
Richard & Gregg; the delivery guys were superb
This is a review for Richard and Greg (the delivery guys). These are no ordinary delivery men, this was without doubt the best experience we have had from delivery people.
Richard and Greg didn't just drop off our goods they took meticulous care bringing heavy large furniture into our house and made sure we understood how to disassemble in the future properly. A pair of really polite guys with personality. We definitely got the 'white glove' treatment. They are a massive credit and asset to Lee Longlands. Top quality service lads. I am not one for normally writing reviews - but these two gents were so friendly, they could have stayed for dinner. Genuinely impressed.
19 settembre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Great service
Great service, Alex the salesman was very helpful and was not pushy, gave us plenty of time and had a great deal. Would recommend this store to anyone 👍
3 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your fantastic feedback and recommendation!
We're delighted to hear that Alex looked after you so well, providing helpful advice while giving you plenty of time and space to make your decision without any pressure.
It's also great to know that you were pleased with the deal you received. We'll be sure to pass your kind comments on to Alex.
Thank you for choosing Lee Longlands. Your recommendation means a great deal to us, and we look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Delivery team Frank and Adam 10/10
Lovely new Sofa delivered within 10 days by great couple of lads Frank and Adam.
2 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Excellent service
Excellent service, great quality products, really pleasant delivery team. Thank you 😊
1 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Good staff
The staff at Lee Longlands in Cheltenham are helpful and efficient. It is always a really lovely experience shopping there
2 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback and continued support!
We're delighted to hear that you always enjoy shopping at our Cheltenham store and that the team consistently provide such helpful and efficient service.
We'll be sure to pass your kind comments on to the Cheltenham team. Thank you for choosing Lee Longlands, and we look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Great product, great delivery service
Bought a mattress manufactured by the same company that john lewis uses, same specification but much less expensive. Was told lead time of 6 to 8 weeks and it arrived in around 6 weeks. Received a call on the delivery day to confirm the time frame and the delivery drivers Kane and Lemar were great, checked where it was going, respectful of carpets and anything fragile on their way past. It was a very heavy mattress and they had to work hard! All in all a good purchase and everything went exactly plan.
2 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Everything was exceptional!
Everything was exceptional! The showroom staff at Peterborough were so helpful and really gave a personalised experience. We got our sofas delivered today and they are exquisite! Wonderful quality, really decently priced and the delivery service was first class. Thank you Kane and Lamar for your careful handling of the furniture and being so punctual, prompt and professional. Great experience!
2 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Good range of furniture and good…
Good range of furniture and good service .
Delivery time a little longer than hoped.
1 ottobre 2026
Risposta di Lee Longlands
Thank you for your feedback!
We’re delighted to hear that you were pleased with our range of furniture and the service you received.
We appreciate that the delivery time was a little longer than you had hoped, and thank you for your patience and understanding. We always aim to make the overall experience as smooth as possible from purchase through to delivery.
Thank you for choosing Lee Longlands—we truly appreciate your support and hope you’ll be delighted with your new furniture.
Warm regards,
The Lee Longlands Team
Carpet
A great range of products at a competitive price. Carpet was well fitted in a good time. Robert Godwin is an excellent ambassador for Lee Longlands.
29 settembre 2026
Risposta di Lee Longlands
Thank you for your wonderful feedback!
We’re delighted to hear that you were impressed with our range of products, competitive pricing, and the quality and efficiency of your carpet fitting.
It’s especially lovely to hear your kind words about Robert Godwin. Being described as an excellent ambassador for Lee Longlands is a fantastic compliment, and we’ll be sure to pass your feedback on to him.
Thank you for choosing Lee Longlands—we truly appreciate your support and hope you enjoy your new carpet for many years to come!
Warm regards,
The Lee Longlands Team
Adam and Frank were excellent
Adam and Frank delivered my mattress yesterday and they were amazing. So helpful and careful. I really recommend them!
1 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new mattress
Warm regards,
The Lee Longlands Team
Great Service!
Big thanks to Tony & Kane who delivered our new sofa to our house, and built it for us — the full service. They were very pleasant and professional, I would highly recommend.
28 settembre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Helpful friendly staff
Helpful friendly staff, good prices, especially on the sale items and good comunications and after sales. Zed and Angelia in the Peterborough store were very helpful and the delivery was smooth and efficient thanks to Lee and Nathan. The team coordinated well so our new bed arrived just after the new carpets had been fitted. All from Lee Longlands Peterborough. I highly recommend them.
28 settembre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for such a fantastic review and for recommending our Peterborough store!
We’re delighted to hear that you received friendly, helpful service throughout your experience and were pleased with our prices, communication and after-sales care. It’s wonderful to know that Zed and Angelia looked after you so well in store.
We’re also pleased that Lee and Nathan provided a smooth and efficient delivery, with everything coordinated perfectly so your new bed arrived just after your new carpets were fitted.
We’ll be sure to share your lovely comments with the whole Peterborough team. Thank you for choosing Lee Longlands, and we hope you enjoy your new bed and carpets for many years to come!
Warm regards,
The Lee Longlands Team
Great service all round
Our buying experience in the shop was excellent. The salesman's knowledge was good and he went out of his way to research the product we wanted and provide excellent coffee!The delivery experience was also great. The van broke down and the company worked really hard to ensure the furniture was still delivered on the same day. They kept us informed and the three men who delivered the order were pleasant, polite and very efficient. They carried the furniture down our steep steps and unpacked and took away all the packaging really tidily. An excellent experience and we love the furniture. Thank you Lee, Jon and Lamar.
1 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for such a wonderful review!
We’re delighted to hear that you had an excellent experience from start to finish. It’s great to know that our salesman went the extra mile to research the product for you, share his knowledge and even provide an excellent cup of coffee!
We’re especially pleased that, despite the unexpected van breakdown, our team kept you informed and worked hard to ensure your furniture still arrived that same day. Lee, Jon and Lamar will be delighted to hear your kind words about their polite, friendly and efficient service, particularly when navigating those steep steps!
Thank you for choosing Lee Longlands. We’re thrilled that you love your new furniture and truly appreciate you taking the time to recognise the efforts of our team.
Warm regards,
The Lee Longlands Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.