LA Fitness Recensioni 

Its not very clean and staff is terrible.

I've been going to this gym for about 3 years and the aggravation is getting worse!
The ISSUE:
For some reason, they seem to think everyone wants the house music cranked up like a nightclub setting. It's so loud, having conversations with my workout buddy or other members, is nearly impossible without having to get in each others face and talk really loud!
So, I, along with other members, have gone to the front desk numerous times to complain. The desk personnel say, "we aren't allowed to adjust the music. The store manager has no say in this matter, either. The regional manager tells us to leave the volume where it is."
Next move was to speak with the "regional manager." He was pointed out to me by one of the employees so I walked up, introduced myself and said, "Why is the house music played at such a high level?" He replied, "well, we like it loud." (REALLY? WHO'S WE???)
I came back with, "can you please turn it down a bit? It's too loud. It's hard to have a conversation with friends and quite frankly, the music is terrible. Look around, every person in here is wearing ear buds or headphones listening to their own music; they're not listening to the PA system." I continued, "I don't like having to wear buds or headphones and hate having to lug my phone around while working out, but I'm forced to wear them to try and drown out the music in here. And I'd like to add, I have to crank up my "noise-canceling" ear buds so loud, it's painful and the house music still bleeds thru. It's like a "battle of the bands" in my ears.
He replied, "well, maybe we'll take a look at it."
End of conversation.
Since talking with him, he surely "took a look at it." It's louder now than it was before.
I'm seriously thinking about finding another gym. Yes, it's THAT bad.
p.s. There are other issues, too but I'll leave those for another time. Hopefully LA Fitness corporate will do something about this matter. And quickly.

There are swimming lessons for children in one lane. After swimming, mothers bring their children into the women's locker room and the women's shower. I can't tolerate 3-4 year old boys either, but I definitely don't tolerate 8-10 year old pre-teens. Not even if they're autistic. If it's a boy, autistic or not, he shouldn't be staring at naked women. Last time, a little boy about 3 years old asked his mother why that old woman's butt was so wrinkled (lady is in her 80's). Don't tell me this is normal! In the spring, a woman wanted to come into the women's locker room with her son, who was about 15 years old (taller than me), and the boy, grinning and making a video with his phone, walked through the door. His mother told they just "accidentally" wanted to come here. Yes, "by chance" the 15 year old boy wanted to make a video. But still since then, the boys have been coming in every day, several times, always different boys, and they use the women's shower and locker room. If you don't believe it, come and be in the woman locker room on every weekdays after 4pm, and on Saturdays all day.

No hot water for 2 weeks. How can you workout without having a shower available afterwards? Definitely not a priority for the staff. Equipment breaks every couple weeks and takes weeks to repair. The staff doesn't seem to give a damn.

Very terrible. I was looking at signing up my girlfriend and I got quoted three different quotes right away all very different. Then when I went back for the quote that was best, the general manager told me that the sales person was new and didn’t know what he was talking about. So first and foremost, they don’t train their people. So then I called the corporate office and they gave me a rate for the mistake and then when I called back to take it, they told me that was only good for California region. They are truly idiots. No one there knows what they’re doing. And I am in sales too, and the guy that quoted me in California knew he misquoted me and that I was going to call him on my lunch break and just waited all day for me to waste my time on my lunch break to call him just to tell me that he had also been mistaken. No semblance or slightest iota of common sense courtesy or customer service.

I used the pools for swimming laps in the Long Beach CA area. But it is very hard to swim laps. People go from the Sauna to the jacuzzi to the pool…..more like a hotel pool….never showering in between and make it hard to find lanes to swim laps. They get very upset when you try to swim laps too. Too convenient that the pool, sauna and jacuzzi are all in the same place.

The staff could benefit from improving their customer service approach, as they often come across as unfriendly.

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⭐️⭐️⭐️⭐️⭐️

If you’re looking for a gym in Arlington that truly listens to your goals, check out the LA Fitness at 2955 Glebe Road. The manager Pat Concordia and my personal trainer Chris took the time to understand exactly what I needed.

Chris is the best trainer I could ask for—motivating, knowledgeable, and completely focused on tailoring workouts to my specific needs.

This is my first week, and I already feel confident that I’m in the right place to build strength, endurance, and achieve my fitness goals.

The facility is clean, well-equipped, and has everything I need for both personal training and independent workouts. I highly recommend this location if you’re looking for a gym community that’s supportive and results-driven.

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I called up the Valencia club and was told that if I paid in full for the year that it would be $100 more than if I just made the payments monthly. This is not how you gain members. I will NEVER join one of these over crowded gyms based on the lies I am being told. Absolute disgrace

They told me they would refund the annual fee because I only needed a short term membership and then later refused to do so. Their personal trainer was more than 30 minutes late to my free training session. They said they would reach out to reschedule and then never did. When I had to cancel because I was moving, they refused to let me because their manager was out of town for two weeks.

This was at the Roosevelt location in Seattle.

I’m writing this to warn everyone about LA Fitness’s deceptive billing practices and complete lack of accountability.

In 2022, I signed up for a new membership using the same name and email I had used years earlier. What I didn’t know was that LA Fitness had kept my old, frozen account “active” and continued charging me $10/month for over THREE YEARS without any notice. That’s over $360 in charges for a membership I never used — and didn’t even know I still had.

Their system didn’t notify me. No emails. No alerts. Nothing. I discovered this myself while reviewing my billing history — and when I reached out to resolve it, the response was worse than the billing error itself.

I contacted their manager, Dustin Richardson, multiple times by email, fully explaining the situation and asking for a refund and a written record of all charges under my name. Instead of helping, he avoided the issue entirely, gave me vague non-answers, and then went completely silent. It’s now obvious that Dustin is either unwilling or completely unfit to deal with legitimate customer issues.

I gave them every opportunity to respond professionally. I waited. I followed up. I was ignored.

I’ve now filed formal complaints with the Better Business Bureau, the California Department of Consumer Affairs, and the Federal Trade Commission. I’m also working with my bank to dispute every one of these charges.

If you're a current or former LA Fitness member, I strongly suggest you:

Check your billing history for duplicate or unauthorized charges

Never trust that your account is properly canceled or frozen

Understand that management (specifically people like Dustin Richardson, in Santa Clarita) will not take accountability or help you

This company continues to profit off people who don’t even know they’re being charged — and they ignore you when you catch them. I’m sharing this so others don’t get burned like I did.

Manager name: Jose. He is in overland culver city CA location.
I’ve been a member of LA Fitness for years, but the management at the Culver City (Overland) location is a serious issue. I was working out with a family member when the manager approached us very rudely, without any warning, and even touched my friend while telling him, “You can’t train her here.” It was aggressive, public, and completely unprofessional.

We were not disturbing anyone, and I was working out under my own membership. This level of disrespect and public humiliation is unacceptable. Management should be trained to speak with members respectfully. I won’t recommend this location until this behavior is addressed.

DO NOT SIGN UP AT LA FITNESS, my wife and I were lied too, and mislead about signing up for a fitness trainer. Do not trust Joey R. at LA fitness in Chino Hills.

The LA Fitness in Poway, CA, was recently remodeled, which is great to see.

However, the ongoing lack of management and care for members is consistently poor.

Before the recent remodel, the lighting system in the aerobics/Yoga room was broken, and the lights could not be adjusted or turned off during Yoga. Anyone who has practiced Yoga knows that this is essential for truly enjoying a session.

Management has been notified numerous times and is now overwhelmed by the volume of complaints, yet they choose not to address the issue. They have informed employees who receive these complaints that there are no plans to fix the lighting, and when you complain on their website, they simply claim that the issue has been sent to the facility manager for action, but you never hear back regarding resolutions or see the problem resolved.

Ironically, they plan to refinish the wood floor in the Yoga room next week, which everyone knows is much more expensive than fixing the lighting. Their behavior over the years has been consistent: they show little care for customers or members, except when it comes to signing up new members and charging the monthly fees for poor service!

If by chance I see the problem resolved, I will come back and update this review.

As of 7/2/25, no actions have been taken to fix the lights so that they can be dimmed, like before, for
Yoga.

Allen Park MI, hot tub down till further notice, Woodhaven Mi, hot tub down no updates. You would have thought when pool was down the hot tub would be addressed,, today very cold and no updates, two in my immediate area both down with no fixes in store. Maybe cooperate should know about this? anyone..

Don’t trust this place with your money.

Trainers are $280/month (four 25-min sessions), but some times they are more like 15-minute sessions + possible hidden fees. You can get a free week trial before giving any personal information and enrolling, although, they will pressure you to give them all your information plus some other contacts you have so they can call them until they enroll. My friends were upset that I gave them that information despite I asked them, cause they were bombarded with calls.

Don’t enroll for an extensive period of time as there is no cancelation. Ask for deals, promotions, and discounts.

The first training sessions you don’t get to work out as they ask questions and talk. Welcomed with sales strategies where you have to pay upfront fees plus your last month of enrollment as a non-refundable-deposit. The WIFI is terrible and there is no phone reception, the LA Fitness app freezes every time.

My complaint is about LA Fitness' bad customer service and membership practices.

During/after Covid, I was on an inactive account, mainly because the LA Fitness website would not allow one to close the account - you had to go in person or send a letter and hope for a response (none received). You could not close/delete your account online or by phone - just the most inconvenient way possible. I talked to one of their reps online and he stated I had to go in person. And like many people after Covid, going to previous services and places was just no longer appealing or possible, so I needed to close my account.

In August 2023 - in prep for moving across town - I finally went in person (I am disabled and it was hard). I went to the front desk, asked for a rep, and the front desk rep said she could cancel my account for me. I waited for a couple of minutes, then she said it was done. There was no receipt or anything, and I thought the process was good enough.

Well, either she never cancelled it, or the system refused the cancellation, but it didn't happen. Because I was in the middle of a prolonged move with a lot of other details I didn't double check, I just trusted them.

I discovered in March 2025 that tucked into my credit card bill has been an $11.03 bill - had been since May of 2024. I had to get additional archived credit card statements to see that the charges never ended, and that LA Fitness took almost $250 from me, including one month in summer 2024 that was over $50. I contacted the Better Business Bureau and put in a complaint, and asked for a refund. Despite phone attempts, I never could get LA Fitness "live", and because the Front Desk didn't give me an actual receipt stating my account was closed, the BBB has finally closed the complaint without resolution.

I am giving a review like this because anyone who needs to end their membership had better get absolute proof, a receipt, and check their credit card statement for months afterward. LA Fitness does not want to let people quit, makes it hard especially if you are disabled, and won't follow-through with the process.

I had complain about the condition of the hot tub over the years and was told they will clean the tub up. This last time I was there they drain the tub but, the condition of the tub was still very dirty and the was appears to have a heavy green appearance like a Mississippi swamp. Brown stain build up all around the tub. This location is in Brooklyn Park, MN off of HWY 612

LA Fitness is pretty good value. Machines and free weights are good, lots to choose from, it's rare that I have to wait. Most customers are nice. Staff are hit and miss. The cleanliness of the pool is my biggest complaint. There's always dirt at the bottom of the pool. I mentioned it to front desk staff. They said they would check, and that the pool gets cleaned once a week. No improvement yet.

All LA Fitness care about is money. They don't value their customers. They're too busy trying keep up with LifeTime Fitness. Staff is definitely rude.