LA Fitness Recensioni 

La peor eleccion que pude tomar al enrolarme en este precario gimnasio . Me tomaron dinero despues de cancelar mi membrecia a la cual confie mi cuenta de banco y hasta despues de cancelar con ellos siguiron sacando dinero de mi cuenta de banco. Despues de esta mala experiencia no aconsejo a nadie confiar su dinero que con tanto exfuerzo nos cuesta ganarlo a quienes trabajamos honradamente para perderlo de una maera abusiva de parte de estos negocios corporaciones nacionales con servicios pobres maquinas viejas equipo de trabajadores groceros y atrevidos con los clientes que no se les puede reclamar nada porque se portan agresivos y ofensivos . Conoscan bien a donde se meten con que clase de negicio confian su cuenta de banco porque negocio de LA FITNESS. No son honrados.

Showers are presently useless in the Ladies locker room at Huntingdon Valley PA. At times there is no toilet paper, paper towel, soap or seat covers in the women's facilities. Showers in the Ladies locker room have been backing up for a month and I've heard that the plumber is coming. 2 showers are usable. The handicap shower is not one of them. The manager is useless. The former manager was great and he was moved.

(Bear, DE location) I have been a member of LA Fitness for approximately eight years, and during that time I have generally had positive experiences with the staff. I have even encouraged members of my family to join. However, over the past two years, I have noticed a significant decline in the overall atmosphere, professionalism, and customer service at this particular location.

I have made a conscious effort to extend grace and refrain from writing a negative review, but my experience today was disappointing enough that I feel compelled to address it.

One concern I have consistently noticed is the lack of professionalism and basic courtesy displayed by management. Charles S., the manager, frequently walks through the facility without acknowledging members, including failing to offer something as simple as a “good morning.” While a greeting may seem minor, basic courtesy contributes significantly to the overall environment of a business, particularly one where members are paying for a service.

More recently, I have also experienced concerns involving a trainer, Mekhi. On multiple occasions, I have felt that my use of common workout space was treated as though it were less important than a personal training session. Today, for example, I was already working out in a room when Mekhi entered with a client and asked me to move so that he could use the space for his training session. This was particularly frustrating because the room is a shared area available to members, and there was ample space elsewhere in the facility to conduct a training session.

Additionally, when Mekhi entered the room, he adjusted the fan toward himself without first asking whether I or another member was using it. Again, while seemingly minor, these interactions collectively create the impression that certain members are being given preferential consideration while others are expected to accommodate them.

I want to be clear that I have no issue with personal trainers working with their clients. My concern is the manner in which shared gym space is being handled and the apparent lack of consideration for other paying members. I should not have to interrupt my workout or relocate simply because a trainer has decided that a particular room is more convenient for his client, especially when the facility has other available areas.

I also want to emphasize that I am not at this gym every day, so there are plenty of occasions when the trainer could utilize the space without interfering with my workout. For that reason, being asked to move when I am already using a shared room was particularly frustrating.

I was raised to understand that treating people with basic courtesy and respect costs nothing. As a paying member who has remained loyal to LA Fitness for eight years, I expect to receive the same consideration and respect as any other member.

I sincerely hope management takes this feedback seriously and addresses the concerns surrounding shared spaces, communication, and consistent treatment of members. I would prefer to resolve this professionally rather than escalate the matter further, but I will document any continued incidents of what I perceive to be unfair or inconsistent treatment and pursue the appropriate channels if necessary.

I previously had a face-to-face conversation with Kelly Stout regarding my concerns about the conduct and customer service I had experienced from members of her management team. Rather than feeling that my concerns were heard and taken seriously, I found her approach to be condescending and dismissive. During our conversation, she emphasized that Charles Strictland. was an “asset” to the gym and stated that he would “always be there.” While I understand that management may have confidence in its employees, that response did not address the concerns I was bringing forward as a paying member.

I love the new reformer Pilates! Don Mills is awesome! Perla is the greatest! She is an amazing instructor. Keep her here!

front Desk People very Rude. no help. equipment is all over on ground. Machines are broke. Very Rud4e

Spending over $20k in personal training alone for 2.5 years, I asked for some flexibility on the latest batch of 96 sessions I purchased for nearly $6k and LA Fitness terminating my trainer I have used since day 1. I was not even informed of his departure until the next time I came into the gym and approached mgmt. After multiple interactions with the branch management and calling corporate, it is clear to me that client satisfaction is not a priority as zero flexibility has been extended and no help accommodating any requests. No follow up after multiple disconnects (which felt intentional).

I had an active membership for LA Fitness for a year and then I suffered a medical issue that caused me not to be able to go to the gym. When that happened I called my local gym in Snellville, GA and asked about cancelling my membership. I spoke to the manager and she said if I thought I may be able to come back there in the future that I could freeze my membership and pay only $10 a month while I was not using the services. At that time, she did not say anything at all about the fact that I would still be charged the $49.99 annual fee. If she had told me that, I would have tried to go into the gym and cancel my membership.

Today when I noticed my bank account had been charged the $49.99 fee, I called the Snellville location to ask them about this. The person I spoke with said he was the manager. He said he did not have the ability to refund the $49.99 and he gave me the corporate phone number. The number he gave me is 949-255-7200.

When I called that number, I spoke to a lady who was quite rude. I explained that I was never told about being charged the annual fee even when the account is frozen and she said that they do not read to the customer all of the fine print on the contract at the point of sale. Ok, I get that, but I said the manager I spoke to about freezing the account should have warned me that I would be charged the annual fee. The lady said no one does that.

She proceeded to tell me that her records showed that I already spoke to 2 people about this issue and they both had denied my request for a refund, and she didn't know why I was calling her. I told her that the only person I had spoken to about this issue was the manager at the Snellville location 5 minutes ago. She said that was not true and that I had spoke with someone on 9/8 and again on 9/9 (today) at 10 AM. This is definitely NOT true! I told her that I had not spoken to anyone yesterday nor this morning.

It was clear that she was not going to refund the annual fee, and she didn't. I understand that I signed an agreement when I signed up at LA Fitness and there probably was wording in there about the annual fee. I feel like there should be exceptions to that though. I am handicapped and it will be extremely difficult for me to actually go into the facility to cancel my membership since they refuse to cancel over the phone. This is why I let the account stay frozen for so long-it is too hard for me to get into the building to cancel in person.

Now I will most definitely get inside the building somehow and cancel my membership today and I will NEVER go back to LA Fitness.

If anyone decides to sign up at this gym, please make sure you read all of the contract and don't expect anyone who works there to be up front with you about all of the charges.

Be wary of LA Fitness. My gym in Old Town, Chicago closed down without much warning. I was out of town starting 6/25/26 and received no notifications over email, only to come back to locked doors and signs telling me that my gym had closed permanently on 7/10/26. A quick Google search shows that this sort of sudden closure happens frequently, at least in Illinois, sometimes with less than a week of notice. If you think this is inconvenient for members, imagine how it might be for the employees who receive no more warning than we do.

LA Fitness also requires you to pay your last month’s dues upfront when you sign up, which protects them from situations like this. I paid my monthly dues on 7/17, a week after the closure, because I didn’t know my club had closed. They also had my dues for my last month. When I called, I was repeatedly denied a refund for either payment and told that it was my responsibility to cancel and that I had been given sufficient notice of the closure (clearly not). Their excuse to take your money is that they automatically transfer you to the next nearest club (mine was this one), so they’re technically still “providing you with service.”

Prices are lower than most gyms in the area; just know you’re getting what you pay for and there’s always a risk of something like this. My gym itself is decent for the price, maybe deserving of 3 stars on its own considering cleanliness, condition of equipment, and regularly misplaced/missing weights. Staff were friendly and helpful. The company is less deserving of praise.

LA Fitness has the worst customer service member service I’ve ever encountered with Fitness company

LA Fitness charged me for missed Pilates class cancellation fee for which I canceled within their 12 hour policy and they have charged me a $15 fee.
I have tried over the last two weeks to work through their member portal, their membership corporate office in LA. I spoke to several different people at my local LA Fitness in Denton TX and no one can seem to figure out how to cancel a charge that I never should have been charged. Customer service was absolutely no help. Corporate office was absolutely no help. I had to block LA Fitness on my bank card and they had the audacity to call me about the $20 fee today that I owe them. Needless to say I have canceled my membership with them. It’s unfortunate because I like the new Pilates classes that they’ve added but there business policies and practices are horrible. I’ll be going to the new Crunch Fitness opening soon.
Your business practices can kill your people business.

My name is Azar Ghobadi. I worked as a personal trainer at the LA Fitness Agoura Hills location for approximately three months.
During my employment, I was assigned multiple clients. However, I was never informed whether these clients were new clients assigned to me permanently or temporary substitutions for other trainers. As a result, several clients trained with me only once before returning to their original trainers. Later, I learnse one-time sessions negatively affected my "return client percentage," even though those clients may never have intended to continue training with me.
At the same time, several clients chose to continue training with me and expressed great satisfaction with my work.
After I started working, I noticed a significant change in my boss, the head trainer, Danny's behavior toward me. He became increasingly distant, stopped acknowledging me, avoided eye contact, ignored me at work, and failed to respond to the few work-related text messages I sent him.

On my final Friday at work, Danny asked whether I knew my return client percentage. I told him I understood that it was low. He then informed me that I could no longer work at LA Fitness. This was the first time I had been informed that my employment was in jeopardy. I had never received any warning, or opportunity to address the issue. I was shocked by this sudden termination.
After speaking with the District Manager, he suggested that I contact Human Resources.

The following Monday, I visited the gym with my husband to work out as a member. At the front desk, I was informed that I was not permitted to enter because former trainers are subject to a three-month "cooling-off" period after their employment ends. This was another policy that had never been explained to me previously.

Several days after submitting my complain, I received a phone call from Kelcie in Human Resources. She stated that Danny had reported that I had told him I did not want to work at LA Fitness anymore and that management considered this to be my resignation.
I was shoked and denied making any such statement. I also explained that if I had intended to resign, I would have submitted a written resignation.

Despite my repeated denials, Kelcie stated that I resigned and my resignation had been accepted.
I told her that my complaint itself demonstrated that I did not resign and that I believed I had been terminated unfairly. She then stated that if I wanted to work for LA Fitness again, I would have to submit a new application. And there will be no gurantee that I would be accepted to work there again. She alsoinformed me that I would not be permitted to apply to the Agoura Hills location where I had previously worked.

I have to add that during my employment as a trainer at LA Fitness, I believe I was treated differently because of my age, my accent and limited English fluency.

The computer in the trainers' area had a very small screen, which made learning the system even more difficult. Because of my vision, I often struggled to read the information on the screen, even when using a magnifying glass.

I also recall Maria telling me to clean the bathroom. I believe she would not have spoken to me that way if she had not viewed me as an immigrant who was unfamiliar with workplace rights. That interaction made me feel singled out and disrespected.

Overall, the way I was treated made me feel that management viewed me as too old to learn, not capable, and not good enough, instead of giving me the same training, patience, and opportunity to succeed that other employees received. I believe these circumstances contributed to my unfair termination and support my belief that I was subjected to discrimination based on my age, national origin/language, and race.

Signed up for personal training , La fitness Naples Florida took 3 months if payments from our account when it was meant to be 2 . They told us after the second payment that was last payment but still they took the following month. After several calls , messages etc we was told we would get a refund but nearly a month later , nothing . E mails to customer service/complaints go unanswered.
Worst customer service I've ever experienced and been conned . Do not use this place

Very bad customer service the people on the desk didn’t know how to do their work. they can take money, but they don’t know the refund process. Planet fitness is far more better than them in half price.

Joining LA Fitness was incredibly easy, but escaping them is a complete nightmare. They intentionally designed their cancellation process to trap you in an endless loop of unauthorized charges. They won't let you cancel over the phone or via email. Instead, they force you to jump through ridiculous hoops—like hunting down a specific club manager who is "never in," printing out physical forms, or paying for certified mail.This isn't a customer service issue; it is a calculated, predatory revenue strategy. Even when you follow their confusing rules, they still delay processing to collect another month (or year) of dues. It’s no surprise the Federal Trade Commission (FTC) is suing them for their unfair and deceptive cancellation practices. DO NOT give this company your banking or credit card information. They will keep billing you long after you've tried to quit. Save yourself the headache and join a gym that respects its customers.

The gym is in a steady decline.
The facilities are dirty and in constant disrepair. I've been going to the Oshawa LAFITNESS for over 10 years and it use to be excellent. Now it's full of young basketball players who fight, damage the equipment, destroy the change room and steal form the lockers. If there are two identical machines one is almost always out of order. The management here is undetectable and the staff is generally lacadaisical. I pitty the cleaning staff. Do not join this gym it is no longer worth the monthly payment. It has become a place of 3rd world standards.

The Trainer are well knowledgeable about fitness n recovery. They work into your ability my Trainer Guetto is fantastic u can tell he been in a gym for some time n a very nice men respect Also shout out to Rubie n. Mark also trainers helping me on my fitness journey.

The gym is toxic and dirty. The staff just sits there and doesn't care that we are working out in filth,let alone a boring extremely quiet dump.I wouldn't be so upset if we all hadn't told them about the drug dealers and the dirty rags left at every machine. The management is the problem.

I am still waiting on the refund for the Pilates classes I was fraudulent enrolled to and which I never attended. The gym is making money on customers by providing disinformation and behaving in unacceptable manner. It’s unlawful to get money from the customers in a deceptive way.

BEWARE before giving this gym your payment information.

I went in person on December 16 2026 to the Bartlett tn location to cancel my membership and was told a manager would cancel it the next day. Instead, they placed my account on freeze without my authorization and continued charging me. I did not authorize a freeze, a restart, or any continued billing.

I was also told they had already “met their cancellations for the day” / had too many cancellations that day. That is one of the most ridiculous excuses I have ever heard from a business. If a customer comes in to cancel, the cancellation should be processed — not delayed, ignored, or turned into an unauthorized freeze.

I have called and emailed multiple times, and I still feel like I have been given the runaround while charges continued. This has been an extremely frustrating and unacceptable experience.

If you sign up here, keep documentation of everything and watch your bank account closely. I would strongly caution anyone before joining this gym.

LA Fitness in Prosper is completely out of control. Overcrowded past legal fire marshall code, absolutely dirty and sweaty machines, no wipes at all, kids under 10 playing on the machines, management shows no indication to make things better they just want more memberships sold. A complete trash bin that needs to be closed or remanaged, do not waste your money.