Ordered from here due to advertised delivery dates. Have had to chase every step of the way for updates only to be told it will now be later than advertised and can't confirm a delivery date or sen... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered one day and delivered safely without any damage before l knew it ! Quality ladders & l made the right decision buying them !
The loft ladders matched the description (which is not always the case) Just had them fitted, quality product and good value. Quick delivery Very pleased
Anthony was very helpful all the way through the process because we had huge issues with DX, the delivery people. The first ladder was delivered and was damaged. The second ladder didn't make it out o... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We stock a great range of extension ladders that have been manufactured in the UK using high grade materials. Our broad range includes 5 different grades of extendable ladder including those for domestic use, industrial ladders and heavy duty rope operated ladders. All products adhere to international health and safety standards and are tested before shipping to ensure they are safe. Every ladder we offer has been carefully selected because of its strength and durability so you can enjoy long lasting benefits. Ladders UK Direct makes purchasing a ladder easy. You can make secure payments online using PayPal or a credit or debit card. Please take a look at our main website and browse through the great range of ladders we offer. If you would like any additional information please send us an email at sales@laddersukdirect.co.uk and we will get back to you as soon as possible. If you are ready to order you can do so online or for more information call us on 01446 731 238.
We aim to offer ...
Scritti dall'azienda
- *****Great Advice and support*****
- Customers wont always know exactly which product to buy, but dont worry.... we are here to help guide our customers so that they can do the job in hand safely and with the correct access tool.
- *****Superb Service*****
- Our aim is simple.... To deliver high quality ladders and access solutions to you as quickly as possible. Whether you are at home or on site we can help.
- *****Improvement*****
- We at Ladders UK Direct are always striving to be better and we need you our valuable customers to help us with your feedback. Whether it be positive or negative we can continue to offer the very best customer service.
FAST & FREE DELIVERY
From Checkout to Your Door Overnight!
We offer a range of delivery options for our customers. All items come with a standard FREE Delivery service which is typically a 3 days service but some of our items are also FREE NEXT DAY DELIVERY as we are constantly running special promotions for our valued customers both old and new.
Informazioni di contatto
Cardiff House, Cardiff Road,, CF63 2AW, Barry, Regno Unito
- 01446 731 238
- sales@laddersukdirect.co.uk
- www.laddersukdirect.co.uk
4,5
Eccellente
6K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 26% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The loft hatch I ordered would not fit…
The loft hatch I ordered would not fit so had to return the loft hatch/ladder. 24 hours later I was supplied with the right size hatch it was a very helpful and speedy service.
6 agosto 2026
Definitely not next day delivery
The company stated next day delivery but I ordered Friday and didn’t get until late Wednesday afternoon, losing me 2 days work!!
Total runaround from customer service passing the buck constantly from department to department. Nicest person was the actual delivery driver!
7 agosto 2026
Risposta di Ladders UK Direct
Dear Customer
Thank you for your email.
We would like to clarify the delivery timescale for your order.
Your order was placed on Friday evening, after our 12:00 noon cut-off time for same-day dispatch. As stated in our delivery terms on our website, orders placed after the cut-off time are dispatched on the next working day, as we do not dispatch orders over the weekend.
Your order was therefore due to be dispatched on Monday, with delivery expected on Tuesday.
Unfortunately, there was then a 24-hour delay with the carrier, meaning your order was delivered on Wednesday instead. We sincerely apologise for the inconvenience this caused.
Once the order has been dispatched and is with the carrier, delivery times are outside of our direct control. Unfortunately, carriers can experience delays, particularly during busy periods. This time of year can be especially challenging due to increased parcel volumes and staff shortages caused by annual leave and holidays.
We are continuing to work with our carrier to minimise these delays and improve delivery performance.
We appreciate your understanding and apologise again for the inconvenience caused by the carrier delay.
Kind regards,
Ladders UK Direct
Customer Service
Excellent service very poor by DX
Excellent service, only thing is DX courier service not good
6 agosto 2026
First class product excellent quality…
First class product excellent quality worth the money thank you.
2 agosto 2026
Quality product
Quality product, fast delivery and good communication. With basic DIY skills it was fairly easy to widen the existing hole to the loft and install the hatch and ladders. I should have done this years ago, they have made such a difference.
4 agosto 2026
The ladder is of good quality sturdy…
The ladder is of good quality sturdy and robust but delivery took 3 days not next day as promised
3 agosto 2026
Arrived when expected
3 agosto 2026
Great easy ordering and super fast…
Great easy ordering and super fast delivery no problems with this transaction
2 agosto 2026
Very straight forward service and…
Very straight forward service and delivery. Very happy
29 luglio 2026
The ladder is perfect for our needs and…
The ladder is perfect for our needs and arrived quickly.
26 luglio 2026
Unreal service on a quick large order…
Unreal service on a large order, quick turnaround - Thanks Sam
24 luglio 2026
Loft ladder
Great company to buy from fast delivery and great customer service will be using this company a lot more
23 luglio 2026
Good quality step ladder at a…
Good quality step ladder at a reasonable price, delivered next day!
22 luglio 2026
Very fast delivery..great service will…
Very fast delivery..great service will use again
22 luglio 2026
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.