Kurtis Property Recensioni 

159
TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Kurtis agency took a lot of money from landlords in regard of maintenance. We do not understand why tenants are complaining. We were really sick and hospitalised when we were with them. They are ri... Leggi di più

Valutata 5 stelle su 5

We had one do the craziest experiences selling our house, however despite the CONSTANT legal road blocks we faced Jerome Palmer went above and beyond to help us get through it and successfully sold o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am a Landlord who's benefitting from rent guarantee scheme. It was a seamless process, Harvey was fantastic! He came to view the property on time, he advised what small changes I would have to make,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jerome sorted everything out for me, made it as smooth process as possible he kept in contact with progress, regularly understood my needs he literally went beyond expectations working out of his hou... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia immobiliare

Informazioni fornite da varie fonti esterne

Estate and Letting Agents with property for sale or rent in Wanstead, Woodford, Loughton, Goodmayes, Walthamstow, Stratford and East Ham.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

159 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 16% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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3,6

Tutte le recensioni

(159)

18 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

1 star is generous.

Sometimes the property is worth putting up with the estate agents/property management.
We put up with Kurtis Property for 5 years. Emphasis on “Put up with.”
The bullet points are;
- Bunch of misogynists
When I moved into our property in 2020 with my then fiancé (we’re now married) I was the highest earner and could afford the property on my own. I was also the one dealing with all the paperwork etc. Yet my partner was made lead tenant and me second. Why? Because I’m a woman?
When we were leaving the property recently and dealing with all the check out stuff ALL of my emails were ignored and only my husband was addressed and when I did get a response to an email I got told “we are speaking with your husband” Why because I’m a woman who isn’t capable of dealing with things and asking questions?
- Maintenance issues were not dealt with quickly, efficiently or sometimes at all.
- communication is Poor
- Our property manager (Paris) for the property we lived in had one of the worst communication skills I have experienced.
She was blunt, rude, empathy of a rock and didn’t show any care or compassion at all through multiple circumstances throughout the 5 years we dealt with her.

If you can find the perfect house through a different estate agent, do it. If the house is worth putting up with people like this then good luck.

3 settembre 2024
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Risposta di Kurtis Property

Dear Cath,

Thank you for taking the time to leave this review, we are sorry to hear that you feel this way.

We would like to emphasize that all maintenance issues that arose in your property were dealt with in a prompt & efficient manner. We also allowed you to remain in the property despite giving notice to vacate.

Regarding you allegation of us being misogynistic, as a management department of seven women, we take great offence to this accusation and view this as a defamation of character.

In relation to your comments towards Paris, this is disappointing to hear. Paris thought she had a good relationship with you as tenants having dealt with both of you in the joint tenancy for the 3 years she has been with Kurtis & also meeting you in person on numerous occasions.

Despite the above we wish you the best of luck in your new property & all the best for the future.

Kurtis Team.

Valutata 5 stelle su 5

Umar was excellent from start to…

Umar was excellent from start to finish. He cares about his Client and is a professional. Umar worked very diligently and conscientiously & delivers first-class customer service and is a problem solver, should the need arise. His communication with me was on point as well. In short, Umar was reliable, organized and professional in all aspects of his work. Fantastic - thank you.

13 settembre 2024
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Valutata 5 stelle su 5

Charlie - Best Estate Agent

Charlie Hill is an amazing estate agent. I have encountered many agents before & none of have matched the level of service that was provided to me by Kurtis Property, Charlie in particular.

12 dicembre 2023
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Risposta di Kurtis Property

Thank you for your feedback!

We are glad to hear you were happy with the service provided by Charlie and the rest of our team. We wish you all the best for the future and should you require our services again we will be more than happy to assist.

Kind regards,

Kurtis Team

Valutata 5 stelle su 5

Customer satisfaction

Jerome sorted everything out for me, made it as smooth process as possible he kept in contact with progress, regularly understood my needs he literally went beyond expectations working out of his hours just to help.
Thank you to Charlie also in team he also helped as much as possible. Even made contact with me after to check all was ok. Both very knowledgeable with data protection which was reassuring Thank you both your a credit to this company merry Christmas and thank you again really mean it :)

15 dicembre 2023
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Risposta di Kurtis Property

Thank you for your feedback!

We are glad to hear you were happy with the service provided by Jerome and Charlie. We wish you all the best for the future and should you require our services again we will be more than happy to assist.

Kind regards,

Kurtis Team

Valutata 5 stelle su 5

Very helpful

Very helpful, and was able to keep the call short and simple. Thanks Munyua

27 ottobre 2023
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Risposta di Kurtis Property

Dear Muhammed,

Thank you for your feedback!

We are glad to hear you were happy with the service provided. We wish you all the best for the future and should you require our services again we will be more than happy to assist.

Kind regards,

Kurtis Team

Valutata 5 stelle su 5

Best estate agent I’ve come across

We had one do the craziest experiences selling our house, however despite the CONSTANT legal road blocks we faced Jerome Palmer went above and beyond to help us get through it and successfully sold our house despite the extra milestones we had to achieve. He worked tirelessly every day even on his days off for 7 months to get us what we needed. Don’t hesitate to use Jerome and the Kurtis team.

21 settembre 2023
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Risposta di Kurtis Property

Dear Emma,

Thank you for your feedback!

We are glad to hear you were happy with the service provided by Jerome and the rest of the team. Congratulations on your completion, we wish you all the best for the future and should you require our services again we will be more than happy to assist.

Kind regards,

Kurtis Team

Valutata 4 stelle su 5

First time buyer---Phenomenal experience

I found Kurtis has the right amount of inventory in their bags & their agents are professional. I dealt with Kurtis Ilford's office & Mr. Moon is the guy who helped us in buying our first-ever property. He supported us throughout the entire process and was extremely helpful. I would like to give a special shout-out to Kurtis Ilford, with a particular mention of Mr. Moon.

28 settembre 2023
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Risposta di Kurtis Property

Dear Rohan,

Thank you for your feedback!

We are glad to hear you were happy with the service provided by Kurtis. Congratulations on your completion, we wish you all the best for the future and should you require our services again we will be more than happy to assist.

Kind regards,

Kurtis Team

Valutata 5 stelle su 5

The team are always super polite

The team are always super polite, professional, effective, quick to respond and positive

12 settembre 2023
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Risposta di Kurtis Property

Dear Justin,

Thank you for your feedback!

We are glad to hear you were happy with the service provided.

Kind regards,

Kurtis Team

Valutata 5 stelle su 5

“A massive thank you for all of your…

“A massive thank you for all of your help Mr Moon, You've been doing a great job, it’s pleasure to deal with you”

4 settembre 2023
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Risposta di Kurtis Property

Dear Lailah,

Many thanks for your feedback. We are glad that you were satisfied with the service provided by Moon.

Thank you,

Kurtis Property Team!

Valutata 5 stelle su 5

Great communication from Moon

Great communication from Moon! Looking forward to working with you!!

3 agosto 2023
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Risposta di Kurtis Property

Dear Sunny,

Many thanks for your review. We are glad that you are satisfied with the service provided by Munyua (Moon).

Kind regards,

Kurtis Property

Valutata 5 stelle su 5

Munyua helped me a lot with my property…

Munyua helped me a lot with my property search.

3 luglio 2023
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Risposta di Kurtis Property

Dear Amir,

Many thanks for your review. We are glad that you are satisfied with the service provided by Munyua (Moon).

Kind regards,

Kurtis Property

Valutata 5 stelle su 5

Viewing

Spoke to Munyua to set up a viewing, super accommodating and helpful

25 maggio 2023
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Risposta di Kurtis Property

Dear Ryan,

Thank you for your feedback! We are glad to hear you were happy with the service provided.

Kind regards,

Kurtis Team

Valutata 5 stelle su 5

Munyua was very helpful and…

Munyua was very helpful and knowledgeable. He was able to provide everything I needed

23 maggio 2023
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Risposta di Kurtis Property

Dear Amir,

Thank you for your feedback!

We are glad to hear you were happy with the service provided. Should you require our services again we will be more than happy to assist.

Kind regards,

Kurtis Team

Valutata 1 stelle su 5

Don't bother contacting this agency for…

Don't bother contacting this agency for renting a property. I contacted before the end of april (when the property would be available for end of april) and then after april: I have phoned them twice and the colleague picked up the phone saying he is in a meeting or he has left at 5pm. I have left my details for a call back TWICE but they don't bother ringing you back. The person who is doing the lettings just doesn't care. They want YOU to chase them, which isn't fair if you're a busy mum and have a lot of things to do in the day. Now, I phoned again and the property has gone. I wouldn't recommend this company. They advertise the properties through a third party company and don't bother replying back to emails either.

24 aprile 2023
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Risposta di Kurtis Property

We are sorry that you feel this way our lettings team do their best to contact everybody in due time in between their appointments. Of course we would be more than happy to assist in finding yourself a suitable property tailored to your needs. Please contact us on 020 8598 2214 where our lettings department will be more than capable of assisting.

Valutata 4 stelle su 5

Munyua was good

28 aprile 2023
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Risposta di Kurtis Property

Dear Nida,

Thank you for your feedback!

We are glad to hear you were happy with the service provided.

Kind regards,

Kurtis Team

Valutata 5 stelle su 5

Just spoke with Moon

Just spoke with Moon. Both very helpful and professional.

27 aprile 2023
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Risposta di Kurtis Property

Dear AK,

Thank you for your feedback!

We are glad to hear you were happy with the service provided.

Kind regards,

Kurtis Team

Valutata 5 stelle su 5

I had the opportunity to work with…

I had the opportunity to work with Moon, who was lovely and very kind and trustworthy. He was extremely responsive and on the ball. A genuinely down to earth individual who made the experience of finding a house much warmer than it could have been and shared information whilst giving me space to view the house during the viewing. I am really grateful.

11 aprile 2023
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Risposta di Kurtis Property

Dear Ella,

Thank you for your feedback!

We are glad to hear you were happy with the service provided. We wish you all the best for the future and should you require our services again we will be more than happy to assist.

Kind regards,

Kurtis Team

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