Recently discovered KG shoes and I'm totally obsessed. As a true size 12 girly I appreciate the selection, doneness and variety if styles. My new KG boots are so fire love the embellishments and zip... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I love my newest pair of shoes and handbag. My granddaughter and I have been big fans of Kurt Geiger for several years. We've enjoyed wearing such fun, interesting & elegant footwear (shoes and boots)... Leggi di più
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I have placed my order from October 10, 2026 for a friend birthday gift and up until this day I haven’t received my order and am super disappointed, I don’t think that I will ever buy anything else he... Leggi di più
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I still haven't received my order. It’s still en route. I tried to track my order through the app - all my info is stored in there but not my orders. So I had to go back into my inbox to find the orde... Leggi di più
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3,6
Nella media
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Yes everything was good with my order…
Yes everything was good with my order shoes and shirt fits just right can’t wait to wear them
28 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Latrece,
Thank you for taking the time to share your feedback with us.
We are delighted to know that your recent purchase met your expectations and that your shopping experience was a positive one. It's always rewarding to hear when customers are pleased with their selection, and your comments have been shared with the relevant team.
Thank you again for your valuable feedback and for choosing Kurt Geiger. We look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
No everything was not ok
No everything was not ok, I never received my order and when I reached out to Kurt Geiger they said it was nothing they can do about it because they delivered to the address on the order. When I tried explaining to them that the address was incorrect and a mistake was made by my teenager they didn’t care, said I should file a police report. It was just bad customer service I basically lost out on my money and my bag because they refuse to act in good faith and refund the money. I didn’t even care about the bag anymore but at least send me back my money the bag was sent to a wrong address and now somebody else is enjoying the luxury of a free bag on my dime. Worst experience.
12 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Jasmina,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about your experience and understand your frustration regarding this matter.
To allow us to investigate this further, please reply to our email with your order details. Once we receive this information, we will raise the case with the relevant team so that they can review the circumstances and provide further assistance.
We appreciate your cooperation and look forward to hearing from you so we can assist further.
Kind regards,
Team Kurt Geiger
Outstanding quality service and…my new passion!!!
Outstanding quality service and customer service is always top notch!!!
Just love all the items I have ordered and now I am encouraging the younger generation to be come familiar 💜💗with KG and his generous donations 🥰
28 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Louise,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you've had such a positive experience with both our products and customer service. It is especially rewarding to know that your continued support and enthusiasm for the brand have inspired others around you to discover and enjoy our collections as well.
Your kind words have been shared with the relevant teams and will be greatly appreciated.
Thank you again for your valuable feedback and for your continued support of Kurt Geiger.
Kind regards,
Team Kurt Geiger
Took longer the projected for delivery
Took longer the projected for delivery
20 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback with us.
We appreciate your comments and are pleased that your order arrived successfully. We understand that the delivery took longer than expected, and we are sorry for any inconvenience this may have caused.
Your feedback is valuable to us and has been shared with the relevant team, as it helps us identify opportunities to improve our service.
Thank you again for your feedback and for choosing Kurt Geiger.
Kind regards,
Team Kurt Geiger
Ordering was made easy
Ordering was made easy. I didn't receive the proper tracking information. I received the package without issue, however the tracking information is very important in case the product had been stolen. I'm also grateful for the return label if need be.
24 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Alwadean,
Thank you for your feedback! We’re pleased to hear that you found the ordering process easy and that your package arrived safely.
We appreciate your comments regarding the tracking information and understand how important this is when keeping track of your delivery. We’re also glad to hear that having a return label available was helpful should you need it.
Thank you for taking the time to share your experience with us!
Kind regards,
Team Kurt Geiger
Risposta di Kurt Geiger
Hello Deborah,
Thank you for your lovely feedback! We’re so happy to hear that you love your new shoes! We hope you enjoy wearing them and look forward to welcoming you back again soon!
Kind regards,
Team Kurt Geiger
The website stated ny package would be…
The website stated ny package would be received within 5-7 days. It took 3 days just for it to ship.
This is a birthday gift for my Daughter.
I know I couldn't expect to get it on the 19th, which is her actual birthday, but she still haven't received it.
FedEx says it will be delivered tomorrow.
10 days is entirely too long of a wait time to me! And I shouldn't have to payam extra $15 just to get it in a reasonable amount of time! Very frustrated!
15 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Liza,
Thank you for your feedback. We’re sorry to hear about the delay with your order, especially as it was intended as a birthday gift.
We understand your concerns regarding the delivery timeframe and the additional shipping cost. Please respond to the requested information or contact them directly so they can review your order and assist you further.
We appreciate you taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
Great response as always
13 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Shaneka,
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with your experience. We truly appreciate your continued support!
Kind regards,
Team Kurt Geiger
You got the number three star because I…
You got the number three star because I ordered a bag. I’m gonna wait till four days later to tell me you canceled my order for what purposes I still don’t understand.
20 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Michelle,
Thank you for your feedback. We’re sorry to hear that your order was cancelled after you had been waiting for an update.
At the time, we were still processing your order, and unfortunately the item was subsequently found to be unavailable. We understand that receiving this update several days after placing your order was not ideal.
We appreciate you taking the time to share your feedback, and your comments have been highlighted to the relevant team for further review
Kind regards,
Team Kurt Geiger
My Kurt Geiger gift to my granddaughter…
My Kurt Geiger gift to my granddaughter was delivered on time. She was excited to have it just in time for her school event.
19 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi Alicia,
Thank you so much for your wonderful 5-star review! 💛
We’re delighted to hear that your gift arrived on time and that your granddaughter was so excited to receive it just in time for her school event! 🎁✨
Thank you for choosing Kurt Geiger for such a special gift. We hope she enjoys it!
Regards,
Team Kurt Geiger
I love the new South Bank shoes❤️They're…
I love the new South Bank shoes❤️They're so comfortable! The pink, red & silver along with the different KG pins are too cute and beautiful! I ordered my normal size 7 and they fit perfectly. One of the many things I can say about KG shoes, the quality is 100% the absolute best! Which is just one of the main reasons I love KG! Real leather, suede, you cannot go wrong! Thank you Kurt Geiger for making awesome beautiful shoes,as well as purses, jewelry etc❤️🩷🧡💛💚💙🩵💜🤎
21 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi Valerie,
Thank you so much for your wonderful 5-star review! ❤️
We’re delighted to hear how much you love your new South Bank shoes and that they fit perfectly in your usual size 7! It’s fantastic to know you’re enjoying the vibrant colours, beautiful KG pins and, of course, the comfort. ✨
We absolutely love hearing how much you appreciate the quality of our shoes and the wider Kurt Geiger collection. Thank you for your continued support and for being such a wonderful KG fan! 🩷💜
Regards,
Team Kurt Geiger
I ordered two pair of slides both are…
I ordered two pair of slides both are too small how to return for next size up
13 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Roshonda,
Thank you for sharing your feedback, and we are sorry to hear that the items were not suitable.
We understand that you would like to return the items. To enable us to assist you further, please reply to our previous email in which we requested your order details. Once we receive the requested information, we will be happy to guide you through the return process.
We also recommend referring to our size guide before placing a new order, as this can help ensure you select the most suitable size.
We look forward to hearing from you.
Kind regards,
Team Kurt Geiger
Do not purchase any Kurt Geiger…
Do not purchase any Kurt Geiger products online. I made a purchase and part of the order never arrived. After multiple telephone calls, emails and screenshot from FedEx indicating only 1 item was mailed, they still refused to refund or replace the item. Never again. The customer service is and untrustworthy. Don't patronize this business- Kurt Geiger are thieves and will keep your money.
17 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Jaimie,
Thank you for your feedback. We’re sorry to hear about the issue with your order and understand how disappointing it must have been to receive only part of your purchase.
We have highlighted your concerns to the relevant team for further review and appreciate you taking the time to share your experience with us.
We sincerely apologise for the inconvenience caused.
Kind regards,
Team Kurt Geiger
Everything was OK with my package it is…
Everything was OK with my package it is beautiful, no damage and it was delivered on time
3 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Savannah,
Thank you for your lovely feedback! We’re delighted to hear that everything arrived safely, that you’re happy with your beautiful purchase, and that your package was delivered on time.
We truly appreciate your support and hope you enjoy your new purchase!
Kind regards,
Team Kurt Geiger
The shoes too big
The shoes too big. there was no option to exchange my shoes. It did state no refund but I only need to get smaller size. Apparently they run big because I order my correct size.
13 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Tammy,
Thank you for your feedback. We’re sorry to hear that the shoes were too large.
We appreciate your concerns regarding the exchange options. For any further assistance, please reach out to our Customer Service team, who will be happy to look into this and advise you on the available options.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
Risposta di Kurt Geiger
Hi JAHLISA,
We’re very sorry to hear that your order never arrived and understand how disappointing this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Risposta di Kurt Geiger
Hi Rosaly,
We’re very sorry to hear that you haven’t received your order and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
My package was stolen and I reported it
My package was stolen and I reported it
13 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi Kenya,
We’re very sorry to hear that your package was stolen and understand how upsetting and frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
I received an excellent response back…
I received an excellent response back regarding my problem. Everything was handled very professionally and my return process was easy. I was also provided with a discount on my next purchase.
14 luglio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi Sherri,
Thank you for taking the time to share your feedback. 💛
We’re delighted to hear that your issue was handled professionally and that you found the return process easy. It’s also wonderful to know that you appreciated the discount towards your next purchase!
We’re pleased we could help resolve your concerns and hope to welcome you back again soon.
Regards,
Team Kurt Geiger
Purse was just left on door step in a…
Purse was just left on door step in a neighborhood that it must have been stolen besides I paid for 2 days shipping Thursday morning & wasn’t said delivered until Monday
17 agosto 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello there,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your delivery. We understand how concerning it must have been to find your purse left on your doorstep. Feedback will be shared with the courier partner regarding this.
Kindly respond to the requested information or reach out to our customer service team directly for the team to review this and advise further.
Kind regards,
Team Kurt Geiger
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