Kmart Recensioni 

Kmart online(Ernest)customer care team told me the online shoes was natural and not allow to get a refund online after I sent many photos of the used shoes online.I am confused and be careful if you trust it online.I worked in retail shop before and this used items shall get a refund .But why Kmart sent us an used items?

Jill at Kmart Coomera Westfield is an asset to your company why?
Because nothing is a problem, she goes over and above e.g. there was a drink spilt and 1 girl had already slipped over from it. I tried to find a staff member, but to no avail. I went back and told Jill about it, and she was right onto it.
If Jill is not one of your new staff trainers, i would use her as one, great customer service and nothing is a problem.😀
Coming from a training background of about 20 years, Jill ticked all the boxes for what a company requires to be successful.

Regards

Pat Ford

⭐ 1 star

This was a genuinely misleading online shopping experience.

At no point before payment was it made clear that I was not buying from Kmart or that the item could not be returned to a Kmart store under Kmart’s standard returns policy. I only discovered this after attempting to return the item.

The third-party seller is now deducting original postage, return freight, and an additional “return handling fee” of $18 per box ($151.80 total). These charges are excessive and completely out of step with reasonable consumer expectations when shopping through the Kmart website.

Customers shop with Kmart because they trust the brand and its stores. That trust is undermined when marketplace transactions are not transparently disclosed at checkout and customers are left to uncover critical information after the fact.

I am extremely disappointed and will be very cautious about purchasing from Kmart online again.

Visited Stockland store to buy 2 74cm bikes. At counter cashier said they stop installing bikes as per their Manager. But if I leave the bikes with Kmart they dnt know when they will install it. Cannot promise any fix day, it may be after X-mas. I left and was so annoyed with them that I dnt want to visit them again. Next day I placed order online at Kmart Bundaberg for click and collect. After placing order, website says ready to collect in 2hrs. 289 km away from my home… on the way when I stop the car for rest…I git email stating the order is cancelled. Kmart online sucks

I experienced very bad customer service specialy the negative attitude at Rousehill Kmart last night.
I purchased a laptop sleeve. Its packaging was bit ripped at the time of purchase. I realised it's wrong size so I went to return it. The item was perfectly in its original condition and never used. The person at customer service said its not in "resealable " condition so we cant accept it.
So Kmart do sell items if the packaging is ripped but they don't accept the return.
Very bad experience!

We purchased 4 bath sheets, which is exactly what we were looking for. We washed them before use, but they have this horrendous odour about them and there is so much fluff coming off them it is beyond a joke. We rewashed them again, hung them out in the fresh air, then put in the dryer. There was so much fluff that the dryer overheated. After letting it cool down, we ran the towels through the dryer again, same result. The fluff continues to come off the towels, to such a degree that each time they are hung in the bathroom the fluff flies everywhere and the room needs to be vacuumed. I know you get what you pay for, but I definitely didn't pay for a horrendous odour nor flying fluff from my towels. The quality of these towels need to be looked into.

My overall experience with customer service across all Kmart stores in Australia has been disappointing. Store assistants are frequently unhelpful and seem preoccupied. They constantly put me through to others who are equally clueless. The phone customer service is also unhelpful and abrupt.

Terrible service every time I’m on there it says something is in stock when it is clearly not do recommend at all!!!!!!

I’m genuinely disappointed with Kmart’s online experience. The advertised 3–5 business day delivery for metro Melbourne blew out well past that, and the shipping updates moved slower than the parcel itself. Every email I sent for support was met with the same copy-and-paste response that didn’t answer a single question, and my request to cancel the order was completely ignored.

For a company the size of Kmart, it’s pretty clear they’ve chosen to use the absolute cheapest courier services available, and customers are the ones paying for it in wasted time and frustration. I expected far better. Won’t be ordering online from Kmart again.

I rely on this delivery service as can’t drive due to epilepsy. An order is 10 minutes from house but can’t be delivered even 20 days after the order was placed

i love kmart i have shopped here for years and the quality is always amazing

Drove out to the North Lakes branch as I had seen products that were in stock on their website. Got there and was told that they do have these items in stock. Waited ages at the service desk only to be told that they can’t find it anywhere? What a waste of time!!!!! And on my one day off ….

If I could give it 0 stars I would, absolute worst customer service and support for online purchases. Main way to deal with anyone is through their stupid AI chat.

The majority of my order never arrived, was marked as delivered. Followed up with Kmart who said they'd lodge something with auspost and initially told me to contact them in a few days for an update very poor customer service to expect the customer to follow-up, they only said they would email when I told them that wasn't on. No update was ever sent so I had to follow-up, again heard nothing so had to follow-up again. Finally hear back with an email sending the safe drop images and being told they were delivered and nothing they could do. However what the team member failed to realise was the stark difference in safe drop items, they were clearly delivered to different houses. Still waiting for a resolution but the constant back and forth having to repeat myself is beyond ridiculous a big money hungry corporation like Kmart should do way better than this.

Purchased 3 Arlec 24 hr slimline timers fabulous items according to Kmart's trusted and verified users. Two of the items don't work and there is nowhere on the website to submit a review. Therefore I cynically doubt the these are genuine reviews and are Kmart plants. Arlec are known to have multiple failures across their 24hr timer range so I suppose I should have expected this. Previous experience with faulty Arlec timers should have been a red flag but I relied on the Kmart reviews....more fool me....shame on Kmart (this is my polite review, expletives not included).

What has happened to Kmart? It looks like an overflow shop. You can’t find anything you see online, in ads etc etc The stores are a flaming mess and totally under resourced to provide any kind of customer experience. On line is worse. You just don’t get it coz their delivery partners couldn’t care less and CS just keep on saying - take it up with the carrier. No Kmart you take it up with the carrier. We list 164.00 order and still no cs

I brought x2 diffusers delivered . Highly recommend this product, sounds amazing like rain and excellent price .

Navigating Kmarts customer service site to report a missing item was awful. Finding the right box to tick was difficult and then waiting to live chat with a real person took ages. The issue was finally resolved but I think the website needs to be more customer friendly.

90% of staff at the Mirrabooka store don't give a crap. I asked four different people where an item was located, and they all just said I don't know in a very indifferent manner. They made no attempt to help me. I was lucky to eventually find one lovely and helpful employee who personally walked me to where the item was located. That's one employee out of five. The store obviously doesn't train their employees in customer service. Shame on the store manager, you clearly don't care that your staff have no customer service skills. But a big thank you to the one kind staff member who helped me in the end.

Never order online for pick-up in-store with K-mart again. Some items not available even if offered for that store online, got repaid. One item over a week apparently coming from another store...still waiting. No notifications at all. Chat and email not available, phone only automated message. NOT ever again.