Kmart Recensioni 

Anko automated pet feeders have a dangerous fault with the clock, which can result in your pet not being fed! Do not leave your pet at home alone with this feeder. I'm lucky it was only a weekend away, any longer my cat would have starved. I have tried to get in touch via email to 2 different addresses, offering descriptions and video, they all send the same response which is a generic, here is our cancellation policy. They wouldn't refund. I had to take it into a store for a refund which they submitted, but then I got an email from Kmart saying "we've hit a hurdle when trying to process your refund...call 1800 124 125" from a no-reply email address. You cannot get through to anyone on this or any other phone no. On the automated chat, when I finally go through the chat bot, one "staff" member Yuhki said the process was refunded, but when I said I will copy and paste the email saying there is an issue and to contact kmart, the agent disconnected. The next chat agent Mary just completely ignored me and wouldn't respond - maybe didn't know the answer and it's easier to ignore? - The exact same issue with the 3rd agent. Either they were all chatbots pretending to be human or ignoring is the way they get out of difficult questions. Either way, I no longer trust Kmart Anko automatic pet feeders or Kmart's customer service, they have defiantly gone down a lot in my eyes! Absolutely no way of contacting a human whatso ever (even when requested!) with a clear dismissal/avoidance of their customers needs.

THANK YOU DAVID.

Had pretty poor service from my collect parcel however, David at the entryway checking boxes was fantastic. Above and beyond and he made my day. Thank you David!

Click and collect items Online always refunded even though it’s in stock. Staff just refund. This has happened at Campbelltown and Narellan store to many times I give up buying anything again from Kmart.

The only way customer service can be improved is by hiring more people not less.
Stock records are not updated. They say they have product but they don't.
Phoned several stores waited on phone for ages no response phone disconnects. Phoned head office the same response. Lack of staff = lousy or non customer service. Accountability for customers must be addressed in Australia if these businesses want to operate here. Penalties need to be imposed.

Mount Gambier store never has stock of what you’re after. Online it says in stock, none on the shelf, we asked a work who just said it should be there didn’t bother to check out the back for us.

the customer service in store from two locations (tweed heads and Ocean Shores) was terrible. We returned a damaged product to receive an inshore credit which we could not use.
We subsequently ordered online (couldn't use the credit) only to receive a similar extremely poor level of service.

Not impressed. All Aust brands deliver within 5-7 days. I ordered something from Kmart and something from Europe on the same day. The European item has come and no sight of the Kmart order, tracking or anything. You've got to get better at this.

Rang customer help left on hold for over 1 hour and they never came back. During that time I jumped onto their online help and resolved issue.

Do not buy from Kmart Marketplace. I ordered two items from Kmart totaling $25 with another $5 for delivery. Kmart cancelled half my order and decided to still send one of the items and charge the full delivery fee of $5. So now I'm stuck with half an order but still have to pay the full delivery fee.

Kmart didn't check if this was ok and their support was useless at resolving the issue.

Complete rip off.

Ordered and paid almost $170.00 for large item to be delivered. Was told it would arrive by 16/1/26. I've just checked the tracking page, only to read that it was delived on 13/1 WITH A SIGNATURE. SO not true. I've spent the last hour on the phone and live chat with Kmart reps, with them both passing it on to the seller. I have a horrible feeling this is going to be a very long process. Why on earth would a company the size of Kmart use dodgy sellers/couriers?

I purchased a textured material swimsuit and it takes a long time to dry. Not happy with it
. Rang customer service who told me because I had worn it i could not return it. I said I had to wear it to find out it takes a long time to dry!
I advised i was not happy and purchased the item which could not be satisfactory used as intended.

I spent 60 minutes in their live chat only to have them disconnect both time the second time when the “customer service person” when they said thank you for understanding ( they didn’t resolve anything) so I said I don’t understand you haven’t answered my query she replied with well you can read it again to understand and then disconnected. So this just shows their customer service ( very lose term) doesn’t exist and they don’t really care about customers.

I’ve purchased a few things online from Kmart only to have it cancelled as there’s no stock. They should be running their company better and putting unavailable before they take your money.
Now I have to wait five days to get my money back

Kmart botany used to stock the fairyglobe with the base so you could use as a lamp. What is the point of just stocking the fairy globe!! Please kmart get the entire fairy light and base i would definitely buy

Got a bedside table that needed assembly and it was so flimsy… felt like it was going to fall apart as we assembled it

Really hating ordering from KMART. I rely on deliveries, but KMART uses the worst couriers (please couriers) If i am told the parcel will take 3 weeks before i buy goods fine. But Kmart LIES and tells you it will be up to 5 days then when you query this they start some AI bullshit that due to heavy demands. Either you have the staff or you dont. We really need to get a class action together and sue Kmart, Big W and Target for this sales ploy.

Ordered online for click and collect on 19 December 2025 and haven’t heard anything back 2 January 2026. Just rang customer service and was told he had no information on update of order and hung up on me.
They are quick to take your money. I should have been notified if delay in order or out of stock but unfortunately I haven’t heard from anyone and now I have to do the chasing around to find it. Such poor customer service.

Will never ever shop online with KMart again. Tried twice, each time checked availability at store (even change to pick up at a different store) only to get a refund by email. It is simply not good enough. Absolutely useless website. Queues in store diabolical so honestly I don’t think I’ll ever bother shopping KMart again.

Over the last few weeks have been to Kmart kippa ring many times picking up little things for things for the grandkids Christmas taking my 93 yo mum who uses cash while i used debit card and most of the gifts were cheap Anko brand things around $5-$10. On Christmas do two of the gifts were not appropriate so my daughter went in today to swap or get a refund and was told due to high theft rate (caused by moronic management moving the register's to the middle of the store leaving a junior at the exit to check everyone's bag when the only scan the docket meaning anyone could walk out with a shitload of crap showing a docket for a few items) now their policy requires a docket or EFTPOS proof of purchase or internet record so they can go back and check the purchase! Who the hell keeps these for a cheap Anko product and my 93yo mum pays cash so no record! I could waste their time making them go back through my internet bank record on Kmart purchase for the last month, but my time is worth more the $5 for the Item! What a pathetic company that has lost my business!

Bought wrong size clothing item, unable to exchange for the right size with proof of purchase, as Kmart can no longer look up receipt numbers. Went to Kmart Rowville to exchange, staff were great, just stated since April 2024, can't exchange for buying the wrong size.